Visa Business School

Visa Business School

What do you want to learn today?

Now you can get the training you need, when and how you want it.  Whether you are new to payments or have years of experience, our training can help you advance your career. From risk management strategies to increasing payment transactions, you will find courses to help protect and grow your business.  

  • Acquiring & Acceptance

    Learn what it takes to build a profitable acquiring business. Courses focus on key fundamentals such as merchant sales and acquisition, transaction processing, risk management, and marketplace dynamics.

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  • Card Strategy

    Learn how to create, launch, manage, and market profitable card programs. Then test your portfolio and lifecycle management strategies in the simulation competitions at our special events.

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  • Digital Solutions

    Get acquainted with Visa Digital Solutions. Become well-versed in the tools you need today to create, manage and accept secure digital payments in-store, online or in-app.

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  • Disputes

    Sharpen your dispute resolution skills. Expand your understanding of Visa rules, chargeback reason codes, and case filings. Also learn how to use Visa Resolve Online to manage the dispute process.

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  • Network

    Seize the opportunity to explore the world of VisaNet. Find out how VisaNet works and the parties involved. Also learn about interchange, stand-in processing, and Edit Package usage.

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  • Operations

    From managing authorizations, to billing statements, to new Visa rules. Learn everything you need to know about Visa’s operational systems and processes to help you run your business more efficiently.

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  • Risk

    Stay up-to-date on the latest fraud and risk reduction strategies. Learn about current scams plus fraud and risk management tools and tactics available to issuers, acquirers, and merchants.

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Upcoming Courses

Credit Card Product Disintermediation

Credit cards are a unique consumer product offering as they provide a convenient means of making payments, as well as borrowing money. Profitability of credit depends upon an appropriate mix of both behaviors, and competition has never been greater. Join industry expert and finance author Jeff Slawsky, live online, as he explores how such competition is eroding both payment volume and loan balances on credit cards and what you can do to combat current trends. 

20 Sep 2018, Live Online

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Visa First

Are you responsible for implementing a new Visa card program in your organization? This 5-day course will give you a complete picture of what it takes to run an efficient and profitable card business. If this is your first time launching and issuing Visa cards, this course will give you the details you need, including information on how to maximize revenue, minimize risk, and how to best work with Visa. We will also cover the important timelines, obligations, and fees you will need to consider. The case studies and group discussions also give you a chance to share ideas and best practices.

5 day workshop

17 Sep 2018, Moscow, Russian Federation

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PCI PIN Security v2 Compliance Training

Get the most up-to-date information on the Payment Card Industry (PCI) PIN Security Requirements including management of cryptographic keys as well as management of cryptographic devices (e.g. ATMs, POS PEDs, HSMs, etc) used in acquiring and processing Interchange PIN based transactions. This 3-day course delivers an in-depth review of cryptographic key and device management based on the new (version 2.0) standard set of PCI PIN security guideline. It also provides an overview of the requirements pertaining to key injection facilities and remote key distribution in ATMs and POS terminals.

3-day workshop

11 Sep 2018, Miami, FL USA

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Fundamentos do Negócio Visa

Saiba mais sobre a Visa e o sistema de pagamentos Visa. Se você é novato no que diz respeito a operações de centros de cartões, novato no setor de pagamentos ou um gerente que está em busca de ampliar seu conhecimento sobre as operações da Visa, este curso é para você. Neste curso, que tem a duração de 2 dias, você aprenderá os aspectos fundamentais do débito e do crédito, explorará os produtos e serviços Visa, obterá uma visão geral sobre a VisaNet e discutirá as etapas gerais de uma transação, da autorização à liquidação. Também examinaremos as taxas de processamento, o gerenciamento de risco e os recursos disponíveis para ajudar a expandir seus negócios com a Visa. Este curso interativo inclui discussões, estudos de caso, palestras, atividades e questionários.

Treinamento de 2 dias

06 Jun 2018, São Paulo, Brasil

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Compreendendo as Regras que Regem Controvérsias no Visa Claims Resolution (VCR)

Em 15 de abril de 2018, as regras aprimoradas do Visa Claims Resolution (VCR) regulamento de disputas e novos fluxos de trabalho e processos entram em vigor. Isso poderá provocar mudanças nos fluxos de do seus negócios, finanças e ciclo de vida de disputas. Neste curso de três dias, você aprenderá como a Visa está redefinindo a resolução de controvérsias. Você obterá uma visão geral de como o novo processo irá reduzir os prazos, os pontos de contato e os processos ligados a controvérsias.  Você analisará várias situações reais de controvérsia e as principais decisões necessárias para atingir a solução ideal. O curso também ajudará você a compreender a segmentação dos códigos de razão de chargeback atuais em quatro novas categorias: Fraude, Autorizações, Erros de Processamento e Controvérsias dos Consumidores. 

Curso de 3 dias

23 May 2018, São Paulo, Brasil

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Maximizando o Valor da VisaNet

Expanda o seu alcance de pagamentos na VisaNet. Este curso, que tem a duração de 3 dias, apresenta uma visão abrangente da capacidade de pagamentos da VisaNet. A finalidade do curso é ajudar você a obter maior conhecimento sobre as atuais melhores práticas operacionais de autorização, compensação e liquidação que se aplicam aos serviços básicos de valor agregado da VisaNet. 

Curso de 3 dias

23 May 2018, São Paulo, Brasil

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Effective Clearing and Settlement (Europe Only)

Need to get a comprehensive understanding of the key elements of the daily clearing and settlement service?

In this two-day course we will take you through a step-by-step look at the clearing process, the intricacies of validation, fee assessment and currency conversion. In addition, we’ll share top tips for effective settlement and best practice in VECSS reports use for reconciliation.

14 Jun 2018, Prague, Czech Republic

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Visa Kick-Start (Europe Only)

Do you need to understand how to make the most of your partnership with Visa? This 2-day course covers the core principles and practices you need to run an efficient and profitable payments business.  If this is your first time launching and issuing cards, this course is for you. It offers the card payment basics that are most vital to successfully developing and promoting card products, maximizing revenue, and minimizing risk.

16 May 2018, Prague, Czech Republic

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Comprendiendo las Reglas de Controversias de Visa Claims Resolution (VCR)

El 15 de abril del 2018, entran en vigencia las reglas renovadas de Controversias de Visa (VCR) y los nuevos flujos de trabajo y procesos. Esto puede generar cambios en sus flujos de negocios, finanzas y ciclo de vida de contracargos y controversias.  En este curso de tres días usted aprenderá de qué manera Visa está redefiniendo la resolución de controversias. Conocerá las generalidades de cómo el nuevo proceso reducirá los cronogramas, puntos de contacto y procesos relacionados con las controversias.  Se revisarán varias situaciones de controversia de la vida real y las decisiones clave necesarias para lograr la resolución correcta. Este curso también le ayudará a entender el esquema de los códigos de razón de contracargo de hoy, que se encuentra dividido en cuatro nuevas categorías: Fraude, Autorizaciones, Errores de Procesamiento y Controversias de Consumidor. 

Taller de 3 días

10 Jul 2018, Santo Domingo, Dominican Republic

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Fraud Prevention for Issuers and Acquirers

Join us for in-depth look at the latest tools, information, and best practices that today's issuers and acquirers need to better manage fraud risk, reduce associated fraud losses, and improve profitability. This interactive 3-day course focuses on fraud trends and attacks, and offers strategies to combat them. It is designed for groups and departments that are critical to identifying and neutralizing fraud threats. If you prefer, you can also take one of the preparatory online courses before you attend this more detailed instructor-led course: Introduction to Fraud Prevention for Issuers, Introduction to Fraud Prevention for Acquirers .

2-3 day workshop

24 Jun 2018, Cairo, Egypt

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Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes take effect. This may bring about changes to your business flows, financials, and dispute lifecycle. In this three-day course, you will learn how Visa is re-defining dispute resolution. You will get an overview of how the new process will reduce the timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the mapping of today’s chargeback reason codes into four new categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

26 Jun 2018, Frankfurt, Germany

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Strategies for Driving Card Portfolio Growth

Managing the growth of your card program is critical to its success. This two-day course addresses the strategies and techniques you should consider as your card portfolio grows. Payments expert Peter Hall from Intuition International, will guide you through the state of the industry, the importance of metrics, lending, pricing, and how to best manage the customer experience. He will also discuss marketing and channel management strategies, loyalty and reward programs, as well as how to get more value through partnership marketing. This course includes plenty of group discussion, as well as the sharing of success stories and best practices. Much of this content is also available in an online course.

2-day workshop,

Note: This course was formerly Card Program Management – Level 2.

13 Jun 2018, Frankfurt, Germany

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Build an Effective Card Portfolio

Are you responsible for building a successful card portfolio? Get the latest insights and industry guidance from payments expert, Peter Hall from Intuition International. In this 2-day course, you will learn the impact of cards on retail banking and how to set up a card program for long-term success. You will explore the interdependencies of issuers and acquirers, and how to use technology to achieve the best outcomes. Peter will also share numerous best practices and success stories from other organizations throughout the world. From strategy, to positioning, to marketing, to risk management – you will gain a solid understanding of the foundational elements of what it takes to build an effective card business. This content is also available in an online course.

2-day workshop.


11 Jun 2018, Frankfurt, Germany

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Comprendiendo las Reglas de Controversias de Visa Claims Resolution (VCR)

El 15 de abril del 2018, entran en vigencia las reglas renovadas de Controversias de Visa (VCR) y los nuevos flujos de trabajo y procesos. Esto puede generar cambios en sus flujos de negocios, finanzas y ciclo de vida de contracargos y controversias.  En este curso de tres días usted aprenderá de qué manera Visa está redefiniendo la resolución de controversias. Conocerá las generalidades de cómo el nuevo proceso reducirá los cronogramas, puntos de contacto y procesos relacionados con las controversias.  Se revisarán varias situaciones de controversia de la vida real y las decisiones clave necesarias para lograr la resolución correcta. Este curso también le ayudará a entender el esquema de los códigos de razón de contracargo de hoy, que se encuentra dividido en cuatro nuevas categorías: Fraude, Autorizaciones, Errores de Procesamiento y Controversias de Consumidor. 

Taller de 3 días

29 May 2018, Mexico City, Mexico

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Visa First

Are you responsible for implementing a new Visa card program in your organization? This 5-day course will give you a complete picture of what it takes to run an efficient and profitable card business. If this is your first time launching and issuing Visa cards, this course will give you the details you need, including information on how to maximize revenue, minimize risk, and how to best work with Visa. We will also cover the important timelines, obligations, and fees you will need to consider. The case studies and group discussions also give you a chance to share ideas and best practices.

5 day workshop

16 Jul 2018, Casablanca, Morocco

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Comprendiendo las Reglas de Controversias de Visa Claims Resolution (VCR)

El 15 de abril del 2018, entran en vigencia las reglas renovadas de Controversias de Visa (VCR) y los nuevos flujos de trabajo y procesos. Esto puede generar cambios en sus flujos de negocios, finanzas y ciclo de vida de contracargos y controversias.  En este curso de tres días usted aprenderá de qué manera Visa está redefiniendo la resolución de controversias. Conocerá las generalidades de cómo el nuevo proceso reducirá los cronogramas, puntos de contacto y procesos relacionados con las controversias.  Se revisarán varias situaciones de controversia de la vida real y las decisiones clave necesarias para lograr la resolución correcta. Este curso también le ayudará a entender el esquema de los códigos de razón de contracargo de hoy, que se encuentra dividido en cuatro nuevas categorías: Fraude, Autorizaciones, Errores de Procesamiento y Controversias de Consumidor. 

Taller de 3 días

08 May 2018, Panama City, Panama

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Visa First

Are you responsible for implementing a new Visa card program in your organization? This 5-day course will give you a complete picture of what it takes to run an efficient and profitable card business. If this is your first time launching and issuing Visa cards, this course will give you the details you need, including information on how to maximize revenue, minimize risk, and how to best work with Visa. We will also cover the important timelines, obligations, and fees you will need to consider. The case studies and group discussions also give you a chance to share ideas and best practices.

5 day workshop

17 Sep 2018, Moscow, Russian Federation

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Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes take effect. This may bring about changes to your business flows, financials, and dispute lifecycle. In this three-day course, you will learn how Visa is re-defining dispute resolution. You will get an overview of how the new process will reduce the timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the mapping of today’s chargeback reason codes into four new categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

27 Aug 2018, Moscow, Russian Federation

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Fraud Prevention for Issuers and Acquirers

Join us for in-depth look at the latest tools, information, and best practices that today's issuers and acquirers need to better manage fraud risk, reduce associated fraud losses, and improve profitability. This interactive 3-day course focuses on fraud trends and attacks, and offers strategies to combat them. It is designed for groups and departments that are critical to identifying and neutralizing fraud threats. If you prefer, you can also take one of the preparatory online courses before you attend this more detailed instructor-led course: Introduction to Fraud Prevention for Issuers, Introduction to Fraud Prevention for Acquirers .

2-3 day workshop

07 Aug 2018, Moscow, Russian Federation

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Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes take effect. This may bring about changes to your business flows, financials, and dispute lifecycle. In this three-day course, you will learn how Visa is re-defining dispute resolution. You will get an overview of how the new process will reduce the timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the mapping of today’s chargeback reason codes into four new categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

12 Jun 2018, Singapore

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Building Crucial Payments Expertise

Have you just started working in payments? Are you a new Visa client?  This 3-day course covers the key topics you need to know about our dynamic industry and the Visa payment system. Learn about Visa’s core products and services, how payments are processed and the various ways you can minimize payment risk and maximize revenue. This course also describes how to work with Visa when launching new products and services.

3-day workshop

05 Jun 2018, Singapore

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Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes take effect. This may bring about changes to your business flows, financials, and dispute lifecycle. In this three-day course, you will learn how Visa is re-defining dispute resolution. You will get an overview of how the new process will reduce the timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the mapping of today’s chargeback reason codes into four new categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

05 Sep 2018, Johannesburg, South Africa

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Build an Effective Card Portfolio

Are you responsible for building a successful card portfolio? Get the latest insights and industry guidance from payments expert, Peter Hall from Intuition International. In this 2-day course, you will learn the impact of cards on retail banking and how to set up a card program for long-term success. You will explore the interdependencies of issuers and acquirers, and how to use technology to achieve the best outcomes. Peter will also share numerous best practices and success stories from other organizations throughout the world. From strategy, to positioning, to marketing, to risk management – you will gain a solid understanding of the foundational elements of what it takes to build an effective card business. This content is also available in an online course.

2-day workshop.


20 Aug 2018, Johannesburg, South Africa

More details

Visa First

Are you responsible for implementing a new Visa card program in your organization? This 5-day course will give you a complete picture of what it takes to run an efficient and profitable card business. If this is your first time launching and issuing Visa cards, this course will give you the details you need, including information on how to maximize revenue, minimize risk, and how to best work with Visa. We will also cover the important timelines, obligations, and fees you will need to consider. The case studies and group discussions also give you a chance to share ideas and best practices.

5 day workshop

30 Jul 2018, Johannesburg, South Africa

More details

Fraud Prevention for Issuers and Acquirers

Join us for in-depth look at the latest tools, information, and best practices that today's issuers and acquirers need to better manage fraud risk, reduce associated fraud losses, and improve profitability. This interactive 3-day course focuses on fraud trends and attacks, and offers strategies to combat them. It is designed for groups and departments that are critical to identifying and neutralizing fraud threats. If you prefer, you can also take one of the preparatory online courses before you attend this more detailed instructor-led course: Introduction to Fraud Prevention for Issuers, Introduction to Fraud Prevention for Acquirers .

2-3 day workshop

17 Jul 2018, Bangkok, Thailand

More details

Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes take effect. This may bring about changes to your business flows, financials, and dispute lifecycle. In this three-day course, you will learn how Visa is re-defining dispute resolution. You will get an overview of how the new process will reduce the timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the mapping of today’s chargeback reason codes into four new categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

14 Aug 2018, Dubai, UAE

More details

Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes take effect. This may bring about changes to your business flows, financials, and dispute lifecycle. In this three-day course, you will learn how Visa is re-defining dispute resolution. You will get an overview of how the new process will reduce the timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the mapping of today’s chargeback reason codes into four new categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

22 Jul 2018, Dubai, UAE

More details

Strategies for Driving Card Portfolio Growth

Managing the growth of your card program is critical to its success. This two-day course addresses the strategies and techniques you should consider as your card portfolio grows. Payments expert Peter Hall from Intuition International, will guide you through the state of the industry, the importance of metrics, lending, pricing, and how to best manage the customer experience. He will also discuss marketing and channel management strategies, loyalty and reward programs, as well as how to get more value through partnership marketing. This course includes plenty of group discussion, as well as the sharing of success stories and best practices. Much of this content is also available in an online course.

2-day workshop,

Note: This course was formerly Card Program Management – Level 2.

03 Jul 2018, Dubai, UAE

More details

Strategies for Driving Card Portfolio Growth

Managing the growth of your card program is critical to its success. This two-day course addresses the strategies and techniques you should consider as your card portfolio grows. Payments expert Peter Hall from Intuition International, will guide you through the state of the industry, the importance of metrics, lending, pricing, and how to best manage the customer experience. He will also discuss marketing and channel management strategies, loyalty and reward programs, as well as how to get more value through partnership marketing. This course includes plenty of group discussion, as well as the sharing of success stories and best practices. Much of this content is also available in an online course.

2-day workshop,

Note: This course was formerly Card Program Management – Level 2.

01 Aug 2018, London, United Kingdom

More details

Build an Effective Card Portfolio

Are you responsible for building a successful card portfolio? Get the latest insights and industry guidance from payments expert, Peter Hall from Intuition International. In this 2-day course, you will learn the impact of cards on retail banking and how to set up a card program for long-term success. You will explore the interdependencies of issuers and acquirers, and how to use technology to achieve the best outcomes. Peter will also share numerous best practices and success stories from other organizations throughout the world. From strategy, to positioning, to marketing, to risk management – you will gain a solid understanding of the foundational elements of what it takes to build an effective card business. This content is also available in an online course.

2-day workshop.


30 Jul 2018, London, United Kingdom

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Effective Risk Management for Acquirers (Europe Only)

This two day workshop examines the essential skills and knowledge acquirer risk managers to manage and minimize their fraud and credit risks effectively.

The interactive workshop focuses on the importance of the acquirer risk manager's role in effectively managing the core and hidden risks that acquirers are faced with today, and outlines best practise techniques for managing and controlling the business exposure to loss. If any member of staff in your fraud or risk departments, or your investigative team, requires an understanding of the current fraud types, current modus operandi and basic prevention techniques together with knowledge of Visa Europe's tools and systems to help them manage fraud on a day-to-day business, then you may also like to consider another Visa Business School course; Introduction to fraud.

25 Jul 2018, London, United Kingdom

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PCI PIN Security v2 Compliance Training

Get the most up-to-date information on the Payment Card Industry (PCI) PIN Security Requirements including management of cryptographic keys as well as management of cryptographic devices (e.g. ATMs, POS PEDs, HSMs, etc) used in acquiring and processing Interchange PIN based transactions. This 3-day course delivers an in-depth review of cryptographic key and device management based on the new (version 2.0) standard set of PCI PIN security guideline. It also provides an overview of the requirements pertaining to key injection facilities and remote key distribution in ATMs and POS terminals.

3-day workshop

11 Sep 2018, Miami, FL USA

More details

Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes take effect. This may bring about changes to your business flows, financials, and dispute lifecycle. In this three-day course, you will learn how Visa is re-defining dispute resolution. You will get an overview of how the new process will reduce the timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the mapping of today’s chargeback reason codes into four new categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

26 Jun 2018, Ashburn, VA USA

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Curso de Cumplimiento con la Seguridad del PIN de PCI v2

Obtenga la información más actualizada sobre los Requisitos de Seguridad del PIN de la Industria de Tarjetas de Pago (PCI) incluyendo la administración de Llaves criptográficas así como la administración de dispositivos criptográficos (ej., Cajeros Automáticos (ATMs), PEDs de POS, HSMs, etc.) utilizados para adquirir y procesar transacciones de Intercambio basadas en el PIN. Este curso de 3 días de duración ofrece una revisión detallada de la administración de dispositivos criptográficos y Llaves criptográficas basada en el nuevo (versión 2.0) conjunto estándar de guías de seguridad del PIN de la Industria de Tarjetas de Pago (PCI). También brinda un resumen de los requisitos pertinentes a las instalaciones de inyección de Llaves y la distribución remota de Llaves en Cajeros Automáticos (ATMs) y terminales de POS.

Taller de 3 días

19 Jun 2018, Miami, FL USA

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  • Acquiring & Acceptance

Acquirer Profitability

Learn about acquirer business drivers, revenues, and expenses. This 20 minute online course also addresses the considerations and challenges that impact acquirer profitability both positively and negatively. It covers the major revenue and expense drivers as well as the primary risk and challenges acquirers face today. This course is included in the bundled course called Acquirer Business Fundamentals.

1 course, 20 minutes total, 6 month unlimited access after purchase

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Authorization, Clearing, and Settlement

Learn about the transaction process. This ten minute online course details what happens during each transaction phase, the players involved and the processing methods used. You will learn about the three transaction processes as well as dual-message and single-message processing. This course is included in the bundled course called Acquirer Business Fundamentals.

1 course, 10 minutes total, 6 month unlimited access after purchase

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Card-Absent Merchant Payment Acceptance

This 30 minute online course covers Visa payment acceptance in the card-absent environment. The course covers the best practices needed to ensure the cardholder and transaction are legitimate. This knowledge will help you train your merchants on how to optimize payment acceptance strategies, handle recurring transactions, and reduce fraud losses. This course is included in the bundled course called Understanding Merchant Acceptance.

1 course, 30 minutes total, 6 month unlimited access after purchase

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Acquiring Fundamentals

Learn more about the business of acquiring. This webcast explains the ways in which today’s banks can use dynamic payment mechanisms to build merchant relations and increase profitability. This course is included in the Build an Effective Card Portfolio bundled course.

1 course, 30 minutes, 6 month unlimited access after purchase.

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Acquiring Profitability

This webcast, led by payments industry expert Peter Hall, differentiates acquiring from issuing profitability. It explores the scale of opportunity in acquiring, but also examines the more limited range of revenues and the dominance of key costs. The module focusses on the heavy dependency on getting the right mix of scale, margin and segmentation. This course is included in the Card Profitability bundled course.

1 course, 35 minutes, 6-month unlimited access after purchase.

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Build an Effective Card Portfolio - Summary

As you look at building a profitable card portfolio, it is important to understand why you are in the payments business and what you can do to succeed. This course summarizes the key drivers for success. Peter reviews consumer behavior, leveraging information, and working to build a profitable client base. This course is included in the Build an Effective Card Portfolio bundled course.

1-course, 20 minutes, 6 month unlimited access after purchase.

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API 101

Wearables, cars, your home, retail, and mobile --- they all have one thing in common. APIs.  This online course introduces you to how APIs work, how financial institutions use them, and why they are important to your business.  

1 course, 15 minutes, 6-month unlimited access after enrollment

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Debit eCommerce: Insights and Strategies to Accelerate Growth

More and more consumers are shopping online and eCommerce has become the fastest growing channel for card products. During this online course, we will share key strategies and insights that debit issuers can use to enhance the payment experience for their cardholders while accelerating eCommerce growth.

1 course, 40-minutes

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Digital Commerce in Europe - Acquirer version of webinar recorded 14 December 2017 (Europe Only)

From the phone, to the watch, to the car – the way people pay is changing. People want to pay – when and how they want. They also expect it to be easy, smooth, and safe. If it is not, they will choose another way to pay. Are you delivering the best possible payments experience?

This recording of a webinar held previously explores how Visa products and services can help you acquire new customers, drive loyalty, and increase sales.

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Creating Stop Payment Orders in Visa Resolve Online (VCR)

Is a merchant still charging a cardholder for a recurrent payment after the cardholder has cancelled the service? You can put a stop to it by creating a stop payment order in Visa Resolve Online (VROL). VisaNet will then decline qualifying transactions on behalf of the issuer. This course shows you how to add, update, and delete a manual stop payment order and use a real-time inquiry to review it. This course is included in the Handling Disputes with Visa Resolve Online bundled course.

1-course, 10 minutes, 6 months unlimited access after purchase.

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Creating Transaction Inquiries in Visa Resolve Online (VCR)

What is the first thing you do when a cardholder does not recognize a transaction? You research the transaction to get more information about it. The transaction inquiry function in Visa Resolve Online (VROL) lets you search Visa databases to find authorization and settlement transactions. Transaction inquiry is the first step to creating a dispute in the new dispute process. This course shows you how to create a transaction inquiry and other related inquiries. This course is included in the Handling Disputes with Visa Resolve Online bundled course.

1-course, 30 minutes, 6 months unlimited access after purchase.

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Dispute Case Filing in Visa Resolve Online (VCR)

When you cannot come to an agreement and you need Visa to step in on a dispute, it is time for Arbitration or Compliance. Both issuers and acquirers may file arbitration and compliance cases. This course helps you understand the case filing process and explains how to file arbitration, or compliance, how to view acknowledge and rejection letters from Visa, as well as how to respond to or appeal cases. This course is included in the Handling Disputes with Visa Resolve Online bundled course.

1-course, 20 minutes, 6 months unlimited access after purchase.

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Edit Package Fundamentals

Learn how to install and use Edit Package (Release 4.0) for Windows. This online course provides demonstrations, step-by-step instructions, and addresses several frequently asked questions. It will help you understand where the Edit Package fits within the VisaNet system, as well as how to install, use, and process outgoing and incoming files.

1 course, 2.5 hours total, 6 month unlimited access after enrollment

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VisaNet Overview

Understand how VisaNet delivers on Visa’s promise of secure, reliable payments. This one-hour online courses explains the role that various participants play in a typical VisaNet transaction and how they connect to VisaNet. This course also describes the authorization, clearing, and settlement process as well as the steps involved in dual-message and full-financial processing.

1 course, 1 hour total, 6 month unlimited access after enrollment

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Authorization Processing Basics

Learning about the authorization process is not just for issuers. This online course covers the basic principles of authorization, outlines some of the key factors involved when setting up an authorization strategy, and explains the roles of acquirers and merchants. This course will guide you through principles of authorization, procedures, roles and responsibilities, and strategies to maximize card usage while minimizing loss. This course is included in the Maximizing the Value of VisaNet bundled course.

1 course, 10 minutes, 6 month unlimited access after purchase.

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Authorization Risk and Customer Service Basics

The authorization process is a critical piece of the risk-management puzzle, and the foundation of a successful card issuing or acceptance program. In this module, we will go over the basic authorization message flow, discuss account ranges, message validation and routing. We’ll also talk about response codes and how they are important to all parties in the transaction process. This course is included in the Maximizing the Value of VisaNet bundled course.

1 course, 25 minutes, 6 month unlimited access after purchase.

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Boost Your Authorization Approval Rates, Customer Satisfaction, and Profitability

Want to improve your authorization performance? This 30 minute online course focuses on the steps that issuers can take to strike a balance between higher approval rates and optimal risk management, which can help improve customer satisfaction and increase revenue. This course provides a high-level overview of the authorization landscape and transaction process, as well as the opportunities and tools available to help optimize your approval strategies.

1 course, 30 minutes total, 6 month unlimited access after purchase

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3-D Secure 2.0 Overview and Update for Acquirers

As more connected devices become payment devices, the need for speed and security are paramount. The new 3-D Secure 2.0 protocol will help prevent fraud and accelerate digital commerce with fast, secure authentication. See how the updated standard provides a frictionless shopping experience and better data.

40-minute online course, 6 months unlimited access after enrollment

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3-D Secure 2.0 Overview and Update for Issuers

As more connected devices become payment devices, the need for speed and security are paramount. The new 3-D Secure 2.0 protocol will help prevent fraud and accelerate digital commerce with fast, secure authentication. See how the updated standard provides a frictionless shopping experience and better data.

40-minute online course, 6 months unlimited access after enrollment

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3D Secure 2.0: Risk-based Authentication & Enhanced Data - Acquirers

Three-Domain (3-D) Secure is a messaging protocol that gives merchants and issuers a way to authenticate cardholders for e-commerce transactions prior to authorization.This course will provide an overview of the enhanced data provided with 3-D Secure 2.0, which improves risk-based authentication capabilities and solves for concerns with user friction and online shopping cart abandonment with the prior protocol.

50-minute course, 6-month unlimited access after enrollment

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Meet the unique training needs of your organization.

Sometimes schedule, travel, or budget make it difficult for you to attend one of our scheduled workshops or events. Custom training offers a targeted approach at a time and place that’s convenient for you. You can also partner with other organizations to create a customized training program.

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Have it your way with personalized learning.

• Reduce travel costs.  We come to you.

• Improve retention rates.  Delivered in your language.

• Increase relevancy.  Tailored to your requirements and roles.

• Strengthen team expertise.  Advance careers and collaboration.

• Minimize overall costs. Train more at one time, at a lower cost.  


Testimonials

Over 18,000 clients turn to the Visa Business School to help them increase their knowledge of the payments industry. Here’s what they have to say about their experience:

Fraud Prevention for Issuers and Acquirers

An opportunity to get to know the topic more in depth and listen to different feedback experiences.

- Risk Manager, Costa Rica

Maximizing the Value of VisaNet

Everyone who works in technical department of PC (processing centre) or bank (customer support) should visit this seminar.

- Chief of Administration Department, Russia

Dispute Resolution

A workshop in which, through case studies, gives you a very real experience in the resolution of disputes.

- Supervisor, Puerto Rico