The health and well-being of Visa clients, partners and employees are a top priority. For this reason, instructor-led courses are being delivered virtually for the time being.

Please visit our virtual training page to view current and future offerings.

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Visa Business School

Visa Business School

What do you want to learn today?

Now you can get the training you need, when and how you want it.  Whether you are new to payments or have years of experience, our training can help you advance your career. From risk management strategies to increasing payment transactions, you will find courses to help protect and grow your business.  

  • Acquiring & Acceptance

    Learn what it takes to build a profitable acquiring business. Courses focus on key fundamentals such as merchant sales and acquisition, transaction processing, risk management, and marketplace dynamics.

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  • Card Strategy

    Learn how to create, launch, manage, and market profitable card programs. Then test your portfolio and lifecycle management strategies in the simulation competitions at our special events.

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  • Digital Solutions

    Get acquainted with Visa Digital Solutions. Become well-versed in the tools you need today to create, manage and accept secure digital payments in-store, online or in-app.

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  • Disputes

    Sharpen your dispute resolution skills. Expand your understanding of Visa rules, chargeback reason codes, and case filings. Also learn how to use Visa Resolve Online to manage the dispute process.

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  • Network

    Seize the opportunity to explore the world of VisaNet. Find out how VisaNet works and the parties involved. Also learn about interchange, stand-in processing, and Edit Package usage.

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  • Operations

    From managing authorizations, to billing statements, to new Visa rules. Learn everything you need to know about Visa’s operational systems and processes to help you run your business more efficiently.

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  • Risk

    Stay up-to-date on the latest fraud and risk reduction strategies. Learn about current scams plus fraud and risk management tools and tactics available to issuers, acquirers, and merchants.

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Upcoming Courses

Understanding Visa Disputes - Virtual

Get up to speed on Visa’s dispute rules. This virtual course focuses on all four dispute categories and the conditions within each. You will learn about how these four categories fall into two dispute workflows, and get explanations on the rules, requirements and timeframes for each. Throughout this course, you will assess real-world dispute case studies and determine the key actions necessary to achieve proper resolution.

Four-day virtual course (3.5 hours per day)

30 Nov 2020, Live Online - AP

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Definindo os Pagamentos Digitais - Virtual

Curso virtual

Os consumidores estão migrando para as soluções de pagamentos digitais. E você? Este curso virtual vai prepará-lo para oferecer uma experiência de pagamentos digitais e atrair consumidores no atual sistema de pagamentos em rápida evolução. Você entenderá o mundo dos pagamentos digitais e adquirirá conhecimentos fundamentais sobre estratégias digitais e seus impactos no desempenho dos pagamentos. Você também receberá uma introdução a algumas das principais soluções digitais da Visa. Durante este curso altamente interativo, você compartilhará ideias e experiências com seus colegas durante as atividades e discussões em grupo.

Curso virtual de quatro dias (três horas por dia)

01 Dec 2020, Live Online

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Operations Basics - Virtual

Are you a new Visa client, or new to the payments industry? This virtual course will give you a deeper awareness of all aspects of our dynamic industry and the Visa payments system. You’ll gain an understanding of industry trends, how the payments system works, and how payments are processed. You’ll also learn about current payments risks and discover strategies to help you mitigate them. The knowledge and skills gained from this course will help you build a foundation for success and grow in your role. 

Three-day virtual course (three hours per day)

01 Dec 2020, Live Online

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  • Acquiring & Acceptance

Acquirer Profitability

Learn about acquirer business drivers, revenues, and expenses. This 20 minute online course also addresses the considerations and challenges that impact acquirer profitability both positively and negatively. It covers the major revenue and expense drivers as well as the primary risk and challenges acquirers face today. This course is included in the bundled course called Acquirer Business Fundamentals.

1 course, 20 minutes total, 6 month unlimited access after purchase

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Authorization, Clearing, and Settlement

Learn about the transaction process. This ten minute online course details what happens during each transaction phase, the players involved and the processing methods used. You will learn about the three transaction processes as well as dual-message and single-message processing. This course is included in the bundled course called Acquirer Business Fundamentals.

1 course, 10 minutes total, 6 month unlimited access after enrollment

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Chargeback Basics for Acquirers

Understand the basics of chargebacks including the chargeback lifecycle and best practices for minimizing exposure. This 20 minute online course walks you through why chargebacks occur and touches on when chargeback rights do not apply. It also explains Visa chargeback monitoring tools. This course is included in the bundled course called Acquirer Business Fundamentals.

1 course, 20 minutes total, 6 month unlimited access after purchase

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Acquiring Fundamentals

Learn more about the business of acquiring. This webcast explains the ways in which today’s banks can use dynamic payment mechanisms to build merchant relations and increase profitability. This course is included in the Build an Effective Card Portfolio bundled course.

1 course, 30 minutes, 6 month unlimited access after purchase.

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Acquiring Profitability

This webcast, led by payments industry expert Peter Hall, differentiates acquiring from issuing profitability. It explores the scale of opportunity in acquiring, but also examines the more limited range of revenues and the dominance of key costs. The module focusses on the heavy dependency on getting the right mix of scale, margin and segmentation. This course is included in the Card Profitability bundled course.

1 course, 35 minutes, 6-month unlimited access after purchase.

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Build an Effective Card Portfolio - Summary

As you look at building a profitable card portfolio, it is important to understand why you are in the payments business and what you can do to succeed. This course summarizes the key drivers for success. Peter reviews consumer behavior, leveraging information, and working to build a profitable client base. This course is included in the Build an Effective Card Portfolio bundled course.

1-course, 20 minutes, 6 month unlimited access after purchase.

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API 101

Wearables, cars, your home, retail, and mobile --- they all have one thing in common. APIs.  This online course introduces you to how APIs work, how financial institutions use them, and why they are important to your business.  

1 course, 15 minutes, 6-month unlimited access after enrollment

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Biometrics for Payments — Virtual (recording of session held October 13, 2020)

This webcast is a recording of a virtual course session held on October 13, 2020.

We are witnessing the evolution of biometrics in payments before our eyes as new technologies and use cases begin to emerge. As we continue to grow our understanding of the consumer mindset, we are seeing the vast possibilities of how biometrics can improve the shopping experience. However, there are still major hurdles, including privacy and adoption, to overcome before biometrics changes the payments ecosystem as we know it and reaches its full potential.

Join Visa’s Innovation and Design team as we explore how biometrics is being used today and how Visa is leveraging its expertise to shape the future of biometrics. In this recording, you’ll learn how biometrics can enable payments, explore transformative opportunities and gain insights from pilots conducted by Visa’s team.

As a valued Visa member, this recording is available to you at no additional cost.

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Debit eCommerce: Insights and Strategies to Accelerate Growth

More and more consumers are shopping online and eCommerce has become the fastest growing channel for card products. During this online course, we will share key strategies and insights that debit issuers can use to enhance the payment experience for their cardholders while accelerating eCommerce growth.

1 course, 40-minutes

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Arbitration Case Filing Time Limits

This quick course reviews specific timeframes associated with filing arbitration cases to avoid losing the disputed transaction amount and the associated review fees.

1-course, 7 minutes

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Best Practices for Initiating a Transaction Inquiry

Understand how and when to correctly use a transaction inquiry. If used correctly by clients it will avoid a dispute going down the wrong dispute condition or Visa Resolve Online (VROL) improperly rejecting the dispute.

1-course, 5 minutes

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Build an Effective Dispute Case

Build an effective dispute case by learning tips and best practices that you should use prior to filing an arbitration case with Visa.

1-course, 5 minutes

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Edit Package Fundamentals

Learn how to install and use Edit Package (Release 4.0) for Windows. This online course provides demonstrations, step-by-step instructions, and addresses several frequently asked questions. It will help you understand where the Edit Package fits within the VisaNet system, as well as how to install, use, and process outgoing and incoming files.

1 course, 2.5 hours total, 6 month unlimited access after enrollment

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Visa Direct: Visa’s Solution to Address the $12.5 Trillion* Funds Disbursements Opportunity

Get up-to-speed on today’s demand for faster “push” payments. This online course focuses on Visa’s solution to address the $12.5 trillion* funds disbursements opportunity in North America. The course discusses market opportunities in North America and various ways Visa Direct can be used. You will also learn how Visa Direct works, enablement basics for push payments, and the ways in which acquirers, processors, and merchants can utilize network connections to build Visa Direct capabilities.

45-minute, online course. Replay of live online event.

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VisaNet Overview

Understand how VisaNet delivers on Visa’s promise of secure, reliable payments. This one-hour online courses explains the role that various participants play in a typical VisaNet transaction and how they connect to VisaNet. This course also describes the authorization, clearing, and settlement process as well as the steps involved in dual-message and full-financial processing.

1 course, 1 hour total, 6 month unlimited access after enrollment

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ATM Campaign Manager

Expand your institution’s marketing campaigns to your terminals via ATM Campaign Manager. With this Web Based Training (WBT) series you will learn how to utilize ATM Campaign Manager to create, distribute and manage ATM advertising campaigns to easily market new products and services to cardholders who use your ATMs.

Key Topics

  • Understanding ATM Campaign Manager
  • Building ATM Campaigns
  • Accessing & Working with ATM Information
  • Working with Existing Campaigns.

Who Should View

Staff members from financial institutions that are responsible for marketing messaging via ATM campaigns.

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Boost Your Authorization Approval Rates, Customer Satisfaction, and Profitability

Want to improve your authorization performance? This 30 minute online course focuses on the steps that issuers can take to strike a balance between higher approval rates and optimal risk management, which can help improve customer satisfaction and increase revenue. This course provides a high-level overview of the authorization landscape and transaction process, as well as the opportunities and tools available to help optimize your approval strategies.

1 course, 30 minutes total, 6 month unlimited access after purchase

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Client Article (Visa Business News) Webinar – 8 January 2018 Recording

On the second Monday of each month, we host a webinar for clients in Europe.  These webinars are free to register and occur from 11:00 to 13:00 GMT and cover all Client Articles (Visa Business News articles) issued during the past month. 

The recording is now available for the 8 January 2018 webinar for those that missed it.

To register for upcoming webinars please visit https://www.visabusinessschool.com/en/course/5d64c987-a2fc-419d-a46d-07c59c0a498c

1 course, 30 minutes, 6 months unlimited access after enrollment 

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3-D Secure 2.0 Overview and Update for Acquirers

As more connected devices become payment devices, the need for speed and security are paramount. The new 3-D Secure 2.0 protocol will help prevent fraud and accelerate digital commerce with fast, secure authentication. See how the updated standard provides a frictionless shopping experience and better data.

40-minute online course, 6 months unlimited access after enrollment

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3-D Secure 2.0 Overview and Update for Issuers

As more connected devices become payment devices, the need for speed and security are paramount. The new 3-D Secure 2.0 protocol will help prevent fraud and accelerate digital commerce with fast, secure authentication. See how the updated standard provides a frictionless shopping experience and better data.

40-minute online course, 6 months unlimited access after enrollment

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3D Secure 2.0: Risk-based Authentication & Enhanced Data - Acquirers

Three-Domain (3-D) Secure is a messaging protocol that gives merchants and issuers a way to authenticate cardholders for e-commerce transactions prior to authorization.This course will provide an overview of the enhanced data provided with 3-D Secure 2.0, which improves risk-based authentication capabilities and solves for concerns with user friction and online shopping cart abandonment with the prior protocol.

50-minute course, 6-month unlimited access after enrollment

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Meet the unique training needs of your organization.

Sometimes schedule, travel, or budget make it difficult for you to attend one of our scheduled workshops or events. Custom training offers a targeted approach at a time and place that’s convenient for you. 

View factsheet.

View presentation.


Have it your way with personalized learning.

• Reduce travel costs.  We come to you.

• Improve retention rates.  Delivered in your language.

• Increase relevancy.  Tailored to your requirements and roles.

• Strengthen team expertise.  Advance careers and collaboration.

• Minimize overall costs. Train more at one time, at a lower cost.  


Testimonials

Over 18,000 clients turn to the Visa Business School to help them increase their knowledge of the payments industry. Here’s what they have to say about their experience:

Visa First

This is a very useful and necessary workshop and the knowledge must be used in practice.

- Head of Business Development Division, Kazakhstan

VisaNet Financial Management

It is a very useful workshop which helped me to understand the whole process and answered my needs in this particular sphere.

- Senior Specialist, Russia

PIN Security

Important and required to approve the audits of Visa about the PIN.

- Executive-Information Security, Ecuador