The health and well-being of Visa clients, partners and employees are a top priority. For this reason, instructor-led courses are being delivered virtually for the time being.

Please visit our virtual training page to view current and future offerings.

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Visa Business School

Visa Business School

What do you want to learn today?

Now you can get the training you need, when and how you want it.  Whether you are new to payments or have years of experience, our training can help you advance your career. From risk management strategies to increasing payment transactions, you will find courses to help protect and grow your business.  

  • Acquiring & Acceptance

    Learn what it takes to build a profitable acquiring business. Courses focus on key fundamentals such as merchant sales and acquisition, transaction processing, risk management, and marketplace dynamics.

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  • Card Strategy

    Learn how to create, launch, manage, and market profitable card programs. Then test your portfolio and lifecycle management strategies in the simulation competitions at our special events.

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  • Digital Solutions

    Get acquainted with Visa Digital Solutions. Become well-versed in the tools you need today to create, manage and accept secure digital payments in-store, online or in-app.

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  • Disputes

    Sharpen your dispute resolution skills. Expand your understanding of Visa rules, chargeback reason codes, and case filings. Also learn how to use Visa Resolve Online to manage the dispute process.

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  • Network

    Seize the opportunity to explore the world of VisaNet. Find out how VisaNet works and the parties involved. Also learn about interchange, stand-in processing, and Edit Package usage.

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  • Operations

    From managing authorizations, to billing statements, to new Visa rules. Learn everything you need to know about Visa’s operational systems and processes to help you run your business more efficiently.

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  • Risk

    Stay up-to-date on the latest fraud and risk reduction strategies. Learn about current scams plus fraud and risk management tools and tactics available to issuers, acquirers, and merchants.

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Upcoming Courses

Intermediate Fraud Prevention — Virtual

Join our Visa fraud and risk experts for a look at the latest tools, information and best practices that issuers and acquirers need to better manage fraud risk, reduce associated fraud losses and improve profitability. During this virtual course, you’ll learn about the foundations of fraud and risk management. You’ll also learn about fraud trends, including attacks and the strategies you can use to combat them.

Three-day virtual course (3.5 hours per day)

25 Jan 2021, Live Online - AP

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Introducción a Operaciones - Virtual

Curso Virtual

¿Es un cliente nuevo de Visa o recién incursiona en la industria de pagos? En este curso virtual aprenderá sobre todos los aspectos de nuestra dinámica industria y el sistema de pagos de Visa. Conocerácuáles son las tendencias de la industria, cómo funciona el sistema de pagos y cómo se procesan los pagos. También abordaremos los riesgos actuales en el sector de pagos y descubrirá estrategias que le ayudarán a mitigarlos. Los conocimientos y competencias que adquirirá en este curso le ayudarán a sentar las bases para alcanzar el éxito y desarrollarse profesionalmente. 

Curso virtual de tres días (tres horas por día)

25 Jan 2021, Live Online

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Entendendo o Processo de Disputas da Visa – Virtual

Atualize-se sobre as regras de Disputas de Fraude e Autorização da Visa. Este curso on-line ao vivo concentra os quatro grupos de categorias de disputas, e as condições de cada uma delas. Você aprenderá sobre como esses quatro grupos de disputa se enquadram em dois diferentes fluxos de trabalho e obterá explicações sobre as regras, requisitos e prazos de cada uma delas.

Ao longo do curso, você trabalhará em equipes, avaliará estudos de caso de disputas reais e indicará as principais medidas necessárias para garantir a resolução adequada. Interaja ao vivo com seu instrutor e colegas e compartilhe suas ideias usando os recursos on-line de pesquisa, quadro branco e bate-papo.

Sessão on-line ao vivo de 4 dias (3.5 horas por dia)

01 Feb 2021, Live Online

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  • Acquiring & Acceptance

Acquirer Profitability

Learn about acquirer business drivers, revenues, and expenses. This 20 minute online course also addresses the considerations and challenges that impact acquirer profitability both positively and negatively. It covers the major revenue and expense drivers as well as the primary risk and challenges acquirers face today. This course is included in the bundled course called Acquirer Business Fundamentals.

1 course, 20 minutes total, 6 month unlimited access after purchase

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Authorization, Clearing, and Settlement

Learn about the transaction process. This ten minute online course details what happens during each transaction phase, the players involved and the processing methods used. You will learn about the three transaction processes as well as dual-message and single-message processing. This course is included in the bundled course called Acquirer Business Fundamentals.

1 course, 10 minutes total, 6 month unlimited access after enrollment

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Chargeback Basics for Acquirers

Understand the basics of chargebacks including the chargeback lifecycle and best practices for minimizing exposure. This 20 minute online course walks you through why chargebacks occur and touches on when chargeback rights do not apply. It also explains Visa chargeback monitoring tools. This course is included in the bundled course called Acquirer Business Fundamentals.

1 course, 20 minutes total, 6 month unlimited access after purchase

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Acquiring Profitability

This webcast, led by payments industry expert Peter Hall, differentiates acquiring from issuing profitability. It explores the scale of opportunity in acquiring, but also examines the more limited range of revenues and the dominance of key costs. The module focusses on the heavy dependency on getting the right mix of scale, margin and segmentation. This course is included in the Card Profitability bundled course.

1 course, 35 minutes, 6-month unlimited access after purchase.

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Credit Profitability

This webcast, led by payments industry expert Peter Hall, focuses on the cost, revenue and wider influences on credit card profitability. While identifying the primary costs and revenues, it gives particular attention to the key drivers, from net interest margin and cost of funds, to interchange and credit losses. It also looks at the cost/revenue evolution in the face of changing national economics and consumer behavior. This course is included in the Card Profitability bundled course.

1 course, 35 minutes, 6-month unlimited access after purchase.

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Credit Risk Management for Existing Accounts

The right tools and strategies helped you acquire the most profitable credit card customers. Now it’s time to take a look at the power of behavioral scorecards. These analytical tools can help you better manage risk and attrition through effective account management strategies. In this online course, Elina Rodriguez, an expert in the field of scorecard development and implementation, shares insights on what you should consider when developing and utilizing behavioral scorecards.

1 course, 40 minutes, 6 month unlimited access after purchase

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API 101

Wearables, cars, your home, retail, and mobile --- they all have one thing in common. APIs.  This online course introduces you to how APIs work, how financial institutions use them, and why they are important to your business.  

1 course, 15 minutes, 6-month unlimited access after enrollment

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Biometrics for Payments — Virtual (recording of session held October 13, 2020)

This webcast is a recording of a virtual course session held on October 13, 2020.

We are witnessing the evolution of biometrics in payments before our eyes as new technologies and use cases begin to emerge. As we continue to grow our understanding of the consumer mindset, we are seeing the vast possibilities of how biometrics can improve the shopping experience. However, there are still major hurdles, including privacy and adoption, to overcome before biometrics changes the payments ecosystem as we know it and reaches its full potential.

Join Visa’s Innovation and Design team as we explore how biometrics is being used today and how Visa is leveraging its expertise to shape the future of biometrics. In this recording, you’ll learn how biometrics can enable payments, explore transformative opportunities and gain insights from pilots conducted by Visa’s team.

As a valued Visa member, this recording is available to you at no additional cost.

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Debit eCommerce: Insights and Strategies to Accelerate Growth

More and more consumers are shopping online and eCommerce has become the fastest growing channel for card products. During this online course, we will share key strategies and insights that debit issuers can use to enhance the payment experience for their cardholders while accelerating eCommerce growth.

1 course, 40-minutes

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Best Practice for Arbitration Case Filing Time Limits

This quick course reviews specific timeframes associated with filing arbitration cases to avoid losing the disputed transaction amount and the associated review fees.

1-course, 7 minutes

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Best Practice: Building an Effective Dispute Case

Build an effective dispute case by learning tips and best practices that you should use prior to filing an arbitration case with Visa.

1-course, 5 minutes

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Best Practice: Compelling Evidence

This quick course will help you understand what is considered compelling evidence vs. not compelling evidence. This will help reduce unnecessary arbitration case filings and fees.We will share best practices for acquirers and issuers.

1-course, 10 minutes

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Edit Package Fundamentals

Learn how to install and use Edit Package (Release 4.0) for Windows. This online course provides demonstrations, step-by-step instructions, and addresses several frequently asked questions. It will help you understand where the Edit Package fits within the VisaNet system, as well as how to install, use, and process outgoing and incoming files.

1 course, 2.5 hours total, 6 month unlimited access after enrollment

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Visa Direct: Visa’s Solution to Address the $12.5 Trillion* Funds Disbursements Opportunity

Get up-to-speed on today’s demand for faster “push” payments. This online course focuses on Visa’s solution to address the $12.5 trillion* funds disbursements opportunity in North America. The course discusses market opportunities in North America and various ways Visa Direct can be used. You will also learn how Visa Direct works, enablement basics for push payments, and the ways in which acquirers, processors, and merchants can utilize network connections to build Visa Direct capabilities.

45-minute, online course. Replay of live online event.

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VisaNet Overview

Understand how VisaNet delivers on Visa’s promise of secure, reliable payments. This one-hour online courses explains the role that various participants play in a typical VisaNet transaction and how they connect to VisaNet. This course also describes the authorization, clearing, and settlement process as well as the steps involved in dual-message and full-financial processing.

1 course, 1 hour total, 6 month unlimited access after enrollment

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ATM Campaign Manager

Expand your institution’s marketing campaigns to your terminals via ATM Campaign Manager. With this Web Based Training (WBT) series you will learn how to utilize ATM Campaign Manager to create, distribute and manage ATM advertising campaigns to easily market new products and services to cardholders who use your ATMs.

Key Topics

  • Understanding ATM Campaign Manager
  • Building ATM Campaigns
  • Accessing & Working with ATM Information
  • Working with Existing Campaigns.

Who Should View

Staff members from financial institutions that are responsible for marketing messaging via ATM campaigns.

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Best Practices: Diving into Visa Billing Statements - Europe Only

Learn how to access Visa billing statements, how to read and research billing items, and how invoice amounts are paid.   This online course introduces you to the basics of accessing your Visa invoice.  It will also help you understand the detailed sections of your invoice and how to find more information on specific billing lines.  You will also learn about the Visa billing cycle, the basics of settlement hierarchies, and how fees for different entities are paid.  There is a quick self-check quiz at the end of each key topic area.

This course is intended for Visa clients in the Europe region only. A course by the same name is available for clients outside of the Europe region.

1 course, 60 minutes total, 6 month unlimited access after registration 

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Best Practices: Diving into Visa Billing Statements (all regions except Europe)

Learn how to access Visa billing statements, how to read and research billing items, and how invoice amounts are paid.   This online course introduces you to the basics of accessing your Visa invoice.  It will also help you understand the detailed sections of your invoice and how to find more information on specific billing lines.  You will also learn about the Visa billing cycle, the basics of settlement hierarchies, and how fees for different entities are paid.  There is a quick self-check quiz at the end of each key topic area.

This course is intended for Visa clients in all regions except Europe. A course by the same name is available for clients in the Europe region.

1 course, 60 minutes total, 6 month unlimited access after registration 

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3-D Secure 2.0 Overview and Update for Acquirers

As more connected devices become payment devices, the need for speed and security are paramount. The new 3-D Secure 2.0 protocol will help prevent fraud and accelerate digital commerce with fast, secure authentication. See how the updated standard provides a frictionless shopping experience and better data.

40-minute online course, 6 months unlimited access after enrollment

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3-D Secure 2.0 Overview and Update for Issuers

As more connected devices become payment devices, the need for speed and security are paramount. The new 3-D Secure 2.0 protocol will help prevent fraud and accelerate digital commerce with fast, secure authentication. See how the updated standard provides a frictionless shopping experience and better data.

40-minute online course, 6 months unlimited access after enrollment

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3D Secure 2.0: Risk-based Authentication & Enhanced Data - Acquirers

Three-Domain (3-D) Secure is a messaging protocol that gives merchants and issuers a way to authenticate cardholders for e-commerce transactions prior to authorization.This course will provide an overview of the enhanced data provided with 3-D Secure 2.0, which improves risk-based authentication capabilities and solves for concerns with user friction and online shopping cart abandonment with the prior protocol.

50-minute course, 6-month unlimited access after enrollment

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Meet the unique training needs of your organization.

Sometimes schedule, travel, or budget make it difficult for you to attend one of our scheduled workshops or events. Custom training offers a targeted approach at a time and place that’s convenient for you. 

View factsheet.

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Have it your way with personalized learning.

• Reduce travel costs.  We come to you.

• Improve retention rates.  Delivered in your language.

• Increase relevancy.  Tailored to your requirements and roles.

• Strengthen team expertise.  Advance careers and collaboration.

• Minimize overall costs. Train more at one time, at a lower cost.  


Testimonials

Over 18,000 clients turn to the Visa Business School to help them increase their knowledge of the payments industry. Here’s what they have to say about their experience:

Fraud Prevention for Issuers and Acquirers

Necessary for updating and learning of new techniques, norms and regulations.

- Authorizations Centre Head, Ecuador

Maximizing the Value of VisaNet

Everyone who works in technical department of PC (processing centre) or bank (customer support) should visit this seminar.

- Chief of Administration Department, Russia

The Business of Fraud Risk Management

Extremely rewarding & worthwhile both in knowledge gained & business relationships made.

- Card and Payments Manager, Australia