What do you want to learn today?

Now you can get the training you need, when and how you want it.  Whether you are new to payments or have years of experience, our training can help you advance your career. From risk management strategies to increasing payment transactions, you will find courses to help protect and grow your business.  

  • Acquiring & Acceptance

    Learn what it takes to build a profitable acquiring business. Courses focus on key fundamentals such as merchant sales and acquisition, transaction processing, risk management, and marketplace dynamics.

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  • Card Strategy

    Learn how to create, launch, manage, and market profitable card programs. Then test your portfolio and lifecycle management strategies in the simulation competitions at our special events.

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  • Digital Solutions

    Get acquainted with Visa Digital Solutions. Become well-versed in the tools you need today to create, manage and accept secure digital payments in-store, online or in-app.

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  • Disputes

    Sharpen your dispute resolution skills. Expand your understanding of Visa rules, chargeback reason codes, and case filings. Also learn how to use Visa Resolve Online to manage the dispute process.

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  • Network

    Seize the opportunity to explore the world of VisaNet. Find out how VisaNet works and the parties involved. Also learn about interchange, stand-in processing, and Edit Package usage.

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  • Operations

    From managing authorizations, to billing statements, to new Visa rules. Learn everything you need to know about Visa’s operational systems and processes to help you run your business more efficiently.

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  • Risk

    Stay up-to-date on the latest fraud and risk reduction strategies. Learn about current scams plus fraud and risk management tools and tactics available to issuers, acquirers, and merchants.

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Upcoming Courses

Fundamentals of Transaction Processing (Europe Only)

If you are new to the world of transaction processing or who would like to understand the lifecycle of a transaction better, this course is for you!

This two day course provides an introduction to Visa Europe’s authorisation, clearing and settlement services. Participants will be introduced to the four-party model, the roles played by issuers, acquirers, merchants and Visa, and the key steps involved in a transaction being authorised through to being cleared, and then settled.

2-day workshop

30 Sep 2019, London, United Kingdom

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Building Crucial Payments Expertise

Have you just started working in payments? Are you a new Visa client?  This 3-day course covers the key topics you need to know about our dynamic industry and the Visa payment system. Learn about Visa’s core products and services, how payments are processed and the various ways you can minimize payment risk and maximize revenue. This course also describes how to work with Visa when launching new products and services.

3-day workshop

25 Sep 2019, Hanoi, Vietnam

More details

Building Crucial Payments Expertise

Have you just started working in payments? Are you a new Visa client?  This 3-day course covers the key topics you need to know about our dynamic industry and the Visa payment system. Learn about Visa’s core products and services, how payments are processed and the various ways you can minimize payment risk and maximize revenue. This course also describes how to work with Visa when launching new products and services.

3-day workshop

23 Sep 2019, Cairo, Egypt

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Definindo os Pagamentos Digitais

O consumidor está preferindo as soluções de pagamentos digitais. E você? O sistema de pagamentos está evoluindo rapidamente. Para atrair o consumidor de hoje, as instituições financeiras devem começar a compreender as oportunidades que os pagamentos digitais oferecem e prepará-las para oferecer uma experiência única em termos de pagamento digital. Os participantes sairão desse curso de três dias com o conhecimento fundamental sobre estratégias digitais e os impactos no desempenho de pagamentos. A classe é extremamente interativa, com atividades e discussões em grupo que lhe darão a chance de compartilhar ideias e experiências.

Inscreva-se hoje e obtenha um conhecimento mais profundo do cenário de pagamentos digitais.

Curso de 3 dias

13 Feb 2019, Luanda, Angola

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Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with the fundamental knowledge about digital strategies and the impacts on payment performance. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences.

3-day workshop

24 Feb 2019, Sydney, Australia

More details

Building Crucial Payments Expertise

Have you just started working in payments? Are you a new Visa client?  This 3-day course covers the key topics you need to know about our dynamic industry and the Visa payment system. Learn about Visa’s core products and services, how payments are processed and the various ways you can minimize payment risk and maximize revenue. This course also describes how to work with Visa when launching new products and services.

3-day workshop

19 Feb 2019, Brisbane, Australia

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Visa First

Are you responsible for implementing a new Visa card program in your organization? This 5-day course will give you a complete picture of what it takes to run an efficient and profitable card business. If this is your first time launching and issuing Visa cards, this course will give you the details you need, including information on how to maximize revenue, minimize risk, and how to best work with Visa. We will also cover the important timelines, obligations, and fees you will need to consider. The case studies and group discussions also give you a chance to share ideas and best practices.

5 day workshop

15 Apr 2019, Baku, Azerbaijan

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Prevenção à Fraude

Participe e veja uma análise aprofundada das mais recentes ferramentas, informações e melhores práticas que os emissores e adquirentes precisam conhecer para melhor gerenciar os riscos, reduzir as perdas decorrentes de fraude e aumentar a rentabilidade. Esse curso interativo de 3 dias tem como foco as tendências e os ataques de fraude, oferecendo estratégias para combatê-los. O curso foi projetado para grupos e departamentos que são fundamentalmente importantes na identificação e na neutralização de ameaças de fraude. Se preferir, você também pode fazer um dos cursos preparatórios on-line de “Introdução à Prevenção de Fraude” antes de participar desse curso mais detalhado e ministrado por instrutores.

Curso de 3 dias

24 Apr 2019, São Paulo, Brasil

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Definindo os Pagamentos Digitais

O consumidor está preferindo as soluções de pagamentos digitais. E você? O sistema de pagamentos está evoluindo rapidamente. Para atrair o consumidor de hoje, as instituições financeiras devem começar a compreender as oportunidades que os pagamentos digitais oferecem e prepará-las para oferecer uma experiência única em termos de pagamento digital. Os participantes sairão desse curso de três dias com o conhecimento fundamental sobre estratégias digitais e os impactos no desempenho de pagamentos. A classe é extremamente interativa, com atividades e discussões em grupo que lhe darão a chance de compartilhar ideias e experiências.

Inscreva-se hoje e obtenha um conhecimento mais profundo do cenário de pagamentos digitais.

Curso de 3 dias

03 Apr 2019, São Paulo, Brasil

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Especialização Essencial em Pagamentos

Você está começando a trabalhar no setor de meios de pagamentos? Você é um novo parceiro de negócios Visa?  Este curso de 3 dias aborda os principais tópicos que você precisa conhecer sobre nosso dinâmico setor e o sistema de pagamentos Visa. Aprenda sobre os produtos e serviços Visa, como os pagamentos são processados e as várias maneiras de minimizar o risco e maximizar a receita. Este curso também descreve como trabalhar com a Visa para lançar novos produtos e serviços.

Curso de 3 dias

20 Mar 2019, São Paulo, Brasil

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Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with the fundamental knowledge about digital strategies and the impacts on payment performance. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences.

3-day workshop

10 Jul 2019, Shanghai, China

More details

Building Crucial Payments Expertise

Have you just started working in payments? Are you a new Visa client?  This 3-day course covers the key topics you need to know about our dynamic industry and the Visa payment system. Learn about Visa’s core products and services, how payments are processed and the various ways you can minimize payment risk and maximize revenue. This course also describes how to work with Visa when launching new products and services.

3-day workshop

23 Apr 2019, Beijing, China

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Comprendiendo las Reglas de Controversias de Visa Claims Resolution (VCR)

El 15 de abril del 2018, entran en vigencia las reglas renovadas de Controversias de Visa (VCR) y los nuevos flujos de trabajo y procesos. Esto puede generar cambios en sus flujos de negocios, finanzas y ciclo de vida de contracargos y controversias.  En este curso de tres días usted aprenderá de qué manera Visa está redefiniendo la resolución de controversias. Conocerá las generalidades de cómo el nuevo proceso reducirá los cronogramas, puntos de contacto y procesos relacionados con las controversias.  Se revisarán varias situaciones de controversia de la vida real y las decisiones clave necesarias para lograr la resolución correcta. Este curso también le ayudará a entender el esquema de los códigos de razón de contracargo de hoy, que se encuentra dividido en cuatro nuevas categorías: Fraude, Autorizaciones, Errores de Procesamiento y Controversias de Consumidor. 

Taller de 3 días

12 Feb 2019, Bogota, Colombia

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Fraud Prevention for Issuers and Acquirers

Join us for in-depth look at the latest tools, information, and best practices that today's issuers and acquirers need to better manage fraud risk, reduce associated fraud losses, and improve profitability. This interactive 2-3 day course focuses on fraud trends and attacks, and offers strategies to combat them. It is designed for groups and departments that are critical to identifying and neutralizing fraud threats. If you prefer, you can also take one of the preparatory online courses before you attend this more detailed instructor-led course: Introduction to Fraud Prevention for Issuers, Introduction to Fraud Prevention for Acquirers .

2-3 day workshop

18 Jun 2019, Abidjan, Cote d'Ivoire

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Effective Clearing and Settlement (Europe Only)

Need to get a comprehensive understanding of the key elements of the daily clearing and settlement service?

In this two-day course we will take you through a step-by-step look at the clearing process, the intricacies of validation, fee assessment and currency conversion. In addition, we’ll share top tips for effective settlement and best practice in VECSS reports use for reconciliation.

15 May 2019, Prague, Czech Republic

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Fundamentals of Transaction Processing (Europe Only)

If you are new to the world of transaction processing or who would like to understand the lifecycle of a transaction better, this course is for you!

This two day course provides an introduction to Visa Europe’s authorisation, clearing and settlement services. Participants will be introduced to the four-party model, the roles played by issuers, acquirers, merchants and Visa, and the key steps involved in a transaction being authorised through to being cleared, and then settled.

2-day workshop

11 Mar 2019, Prague, Czech Republic

More details

Building Crucial Payments Expertise

Have you just started working in payments? Are you a new Visa client?  This 3-day course covers the key topics you need to know about our dynamic industry and the Visa payment system. Learn about Visa’s core products and services, how payments are processed and the various ways you can minimize payment risk and maximize revenue. This course also describes how to work with Visa when launching new products and services.

3-day workshop

23 Sep 2019, Cairo, Egypt

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Strategies for Driving Card Portfolio Growth

NEW CONTENT! Which strategies and techniques do you use to manage the growth of your card portfolio? In this two-day course, Peter Hall provides an updated look at the economic indicators and performance metrics you should consider. He also shares new insights on loyalty programs including a focus on travel reward cards.He also added more market examples, a greater focus on digital, as well as how customer service is changing. This course will also guide you on how to approach targeted lending, the application of variable pricing, and managing the customer experience. It also addresses marketing and channel management strategies, reward programs, and how to get more value through partnership marketing. If you are interested in the latest trends in the payments industry including fin-tech and start-up players, Peter also added new content on these topics.

2-day workshop


15 May 2019, Cairo, Egypt

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Build an Effective Card Portfolio

NEW CONTENT! As market and consumer needs continue to change, so must our efforts to build and manage our card portfolios. Peter Hall recently updated this two-day course with the latest market research and best practices from card programs across the world.  This is a unique chance to see some of the most creative campaigns from various Issuers.  The course update also covers the impacts of digital, card-not-present, new players in the industry, as well as changing regulations. You will also explore the key components of issuing and acquiring as well as cost drivers, revenue models, and managing fraud risk. This course will help you understand the impact of cards on retail banking and how to set up a card program for long-term success.

2-day workshop.

13 May 2019, Cairo, Egypt

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Visa Kick-Start (Europe Only)

Do you need to understand how to make the most of your partnership with Visa? This 2-day course covers the core principles and practices you need to run an efficient and profitable payments business.  If this is your first time launching and issuing cards, this course is for you. It offers the card payment basics that are most vital to successfully developing and promoting card products, maximizing revenue, and minimizing risk.

05 Dec 2018, Paris, France

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Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes took effect. This change impacts your business flows, financials, and dispute lifecycle. In this three-day course, you will get an overview of the new timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four new dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

03 Jun 2019, Frankfurt, Germany

More details

Building Crucial Payments Expertise

Have you just started working in payments? Are you a new Visa client?  This 3-day course covers the key topics you need to know about our dynamic industry and the Visa payment system. Learn about Visa’s core products and services, how payments are processed and the various ways you can minimize payment risk and maximize revenue. This course also describes how to work with Visa when launching new products and services.

3-day workshop

26 Jun 2019, Accra, Ghana

More details

Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with the fundamental knowledge about digital strategies and the impacts on payment performance. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences.

3-day workshop

28 May 2019, Jakarta, Indonesia

More details

Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes took effect. This change impacts your business flows, financials, and dispute lifecycle. In this three-day course, you will get an overview of the new timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four new dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

16 Jan 2019, Jakarta, Indonesia

More details

Fundamentals of Transaction Processing (Europe Only)

If you are new to the world of transaction processing or who would like to understand the lifecycle of a transaction better, this course is for you!

This two day course provides an introduction to Visa Europe’s authorisation, clearing and settlement services. Participants will be introduced to the four-party model, the roles played by issuers, acquirers, merchants and Visa, and the key steps involved in a transaction being authorised through to being cleared, and then settled.

2-day workshop

26 Aug 2019, Dublin, Ireland

More details

Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with the fundamental knowledge about digital strategies and the impacts on payment performance. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences.

3-day workshop

29 Jan 2019, Dublin, Ireland

More details

Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with the fundamental knowledge about digital strategies and the impacts on payment performance. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences.

3-day workshop

06 May 2019, Milan, Italy

More details

Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes took effect. This change impacts your business flows, financials, and dispute lifecycle. In this three-day course, you will get an overview of the new timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four new dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

22 Jan 2019, Milan, Italy

More details

Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes took effect. This change impacts your business flows, financials, and dispute lifecycle. In this three-day course, you will get an overview of the new timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four new dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

18 Mar 2019, Amman, Jordan

More details

Visa First

Are you responsible for implementing a new Visa card program in your organization? This 5-day course will give you a complete picture of what it takes to run an efficient and profitable card business. If this is your first time launching and issuing Visa cards, this course will give you the details you need, including information on how to maximize revenue, minimize risk, and how to best work with Visa. We will also cover the important timelines, obligations, and fees you will need to consider. The case studies and group discussions also give you a chance to share ideas and best practices.

5 day workshop

15 Jul 2019, Almaty, Kazakhstan

More details

Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with the fundamental knowledge about digital strategies and the impacts on payment performance. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences.

3-day workshop

28 Aug 2019, Nairobi, Kenya

More details

Building Crucial Payments Expertise

Have you just started working in payments? Are you a new Visa client?  This 3-day course covers the key topics you need to know about our dynamic industry and the Visa payment system. Learn about Visa’s core products and services, how payments are processed and the various ways you can minimize payment risk and maximize revenue. This course also describes how to work with Visa when launching new products and services.

3-day workshop

19 Aug 2019, Beirut, Lebanon

More details

Definiendo los Pagos Digitales

Los consumidores están pasándose a las soluciones de pago digital, ¿y usted? El ecosistema de pagos está evolucionando a gran velocidad. Para atraer al consumidor de hoy en día, las instituciones financieras tienen que comenzar por entender las oportunidades de pagos digitales, para estar preparadas para ofrecer una experiencia de pago primordialmente digital.  Al finalizar este curso de 3 días, los participantes se irán con los conocimientos fundamentales acerca de las estrategias digitales y cómo impactan en el desempeño de los pagos. Las clases son muy interactivas con actividades y debates en grupo que le darán la oportunidad de compartir sus ideas y experiencias.

Taller de 3 días

26 Feb 2019, Mexico City, Mexico

More details

Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes took effect. This change impacts your business flows, financials, and dispute lifecycle. In this three-day course, you will get an overview of the new timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four new dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

03 Jul 2019, Casablanca, Morocco

More details

Visa First

Are you responsible for implementing a new Visa card program in your organization? This 5-day course will give you a complete picture of what it takes to run an efficient and profitable card business. If this is your first time launching and issuing Visa cards, this course will give you the details you need, including information on how to maximize revenue, minimize risk, and how to best work with Visa. We will also cover the important timelines, obligations, and fees you will need to consider. The case studies and group discussions also give you a chance to share ideas and best practices.

5 day workshop

13 May 2019, Casablanca, Morocco

More details

Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with the fundamental knowledge about digital strategies and the impacts on payment performance. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences.

3-day workshop

08 May 2019, Casablanca, Morocco

More details

Especialização Essencial em Pagamentos

Você está começando a trabalhar no setor de meios de pagamentos? Você é um novo parceiro de negócios Visa?  Este curso de 3 dias aborda os principais tópicos que você precisa conhecer sobre nosso dinâmico setor e o sistema de pagamentos Visa. Aprenda sobre os produtos e serviços Visa, como os pagamentos são processados e as várias maneiras de minimizar o risco e maximizar a receita. Este curso também descreve como trabalhar com a Visa para lançar novos produtos e serviços.

Curso de 3 dias

18 Feb 2019, Maputo, Mozambique

More details

Visa Kick-Start (Europe Only)

Do you need to understand how to make the most of your partnership with Visa? This 2-day course covers the core principles and practices you need to run an efficient and profitable payments business.  If this is your first time launching and issuing cards, this course is for you. It offers the card payment basics that are most vital to successfully developing and promoting card products, maximizing revenue, and minimizing risk.

14 May 2019, Oslo, Norway

More details

Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with the fundamental knowledge about digital strategies and the impacts on payment performance. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences.

3-day workshop

05 Mar 2019, Oslo, Norway

More details

Fraud Prevention for Issuers and Acquirers

Join us for in-depth look at the latest tools, information, and best practices that today's issuers and acquirers need to better manage fraud risk, reduce associated fraud losses, and improve profitability. This interactive 2-3 day course focuses on fraud trends and attacks, and offers strategies to combat them. It is designed for groups and departments that are critical to identifying and neutralizing fraud threats. If you prefer, you can also take one of the preparatory online courses before you attend this more detailed instructor-led course: Introduction to Fraud Prevention for Issuers, Introduction to Fraud Prevention for Acquirers .

2-3 day workshop

12 Feb 2019, Karachi, Pakistan

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Curso de Cumplimiento con la Seguridad del PIN de PCI v2

Obtenga la información más actualizada sobre los Requisitos de Seguridad del PIN de la Industria de Tarjetas de Pago (PCI) incluyendo la administración de Llaves criptográficas así como la administración de dispositivos criptográficos (ej., Cajeros Automáticos (ATMs), PEDs de POS, HSMs, etc.) utilizados para adquirir y procesar transacciones de Intercambio basadas en el PIN. Este curso de 3 días de duración ofrece una revisión detallada de la administración de dispositivos criptográficos y Llaves criptográficas basada en el nuevo (versión 2.0) conjunto estándar de guías de seguridad del PIN de la Industria de Tarjetas de Pago (PCI). También brinda un resumen de los requisitos pertinentes a las instalaciones de inyección de Llaves y la distribución remota de Llaves en Cajeros Automáticos (ATMs) y terminales de POS.

Taller de 3 días

26 Mar 2019, Panama City, Panama

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Comprendiendo las Reglas de Controversias de Visa Claims Resolution (VCR)

El 15 de abril del 2018, entran en vigencia las reglas renovadas de Controversias de Visa (VCR) y los nuevos flujos de trabajo y procesos. Esto puede generar cambios en sus flujos de negocios, finanzas y ciclo de vida de contracargos y controversias.  En este curso de tres días usted aprenderá de qué manera Visa está redefiniendo la resolución de controversias. Conocerá las generalidades de cómo el nuevo proceso reducirá los cronogramas, puntos de contacto y procesos relacionados con las controversias.  Se revisarán varias situaciones de controversia de la vida real y las decisiones clave necesarias para lograr la resolución correcta. Este curso también le ayudará a entender el esquema de los códigos de razón de contracargo de hoy, que se encuentra dividido en cuatro nuevas categorías: Fraude, Autorizaciones, Errores de Procesamiento y Controversias de Consumidor. 

Taller de 3 días

29 Jan 2019, Lima, Peru

More details

Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes took effect. This change impacts your business flows, financials, and dispute lifecycle. In this three-day course, you will get an overview of the new timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four new dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

17 Jul 2019, Warsaw, Poland

More details

Visa Kick-Start (Europe Only)

Do you need to understand how to make the most of your partnership with Visa? This 2-day course covers the core principles and practices you need to run an efficient and profitable payments business.  If this is your first time launching and issuing cards, this course is for you. It offers the card payment basics that are most vital to successfully developing and promoting card products, maximizing revenue, and minimizing risk.

23 Jan 2019, Warsaw, Poland

More details

Fraud Prevention for Issuers and Acquirers

Join us for in-depth look at the latest tools, information, and best practices that today's issuers and acquirers need to better manage fraud risk, reduce associated fraud losses, and improve profitability. This interactive 2-3 day course focuses on fraud trends and attacks, and offers strategies to combat them. It is designed for groups and departments that are critical to identifying and neutralizing fraud threats. If you prefer, you can also take one of the preparatory online courses before you attend this more detailed instructor-led course: Introduction to Fraud Prevention for Issuers, Introduction to Fraud Prevention for Acquirers .

2-3 day workshop

15 May 2019, Moscow, Russian Federation

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VisaNet Financial Management

An efficient clearing and settlement process can have a positive impact on the financial health of your organization. This 3-day course delivers guidance and best practices on the financial management of transaction processing and will extend your knowledge of BASE II, Edit Package, and the VisaNet Settlement Service (VSS). This course will help you identify the areas in the clearing process where errors can occur thereby impacting your performance. You will gain a stronger understanding of currency conversions, interchange reimbursement fees, and the Visa fees associated with transactions. The group exercises and case studies will give you practical experience in correcting and rerunning files as well as calculating currency and fees.

3 day workshop

09 Apr 2019, Moscow, Russian Federation

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Visa First

Are you responsible for implementing a new Visa card program in your organization? This 5-day course will give you a complete picture of what it takes to run an efficient and profitable card business. If this is your first time launching and issuing Visa cards, this course will give you the details you need, including information on how to maximize revenue, minimize risk, and how to best work with Visa. We will also cover the important timelines, obligations, and fees you will need to consider. The case studies and group discussions also give you a chance to share ideas and best practices.

5 day workshop

04 Feb 2019, Moscow, Russian Federation

More details

Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes took effect. This change impacts your business flows, financials, and dispute lifecycle. In this three-day course, you will get an overview of the new timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four new dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

15 Sep 2019, Riyadh, Saudi Arabia

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Game Changer

What’s the best way to solve the challenges that arise in your payments business as your business grows and the market evolves?  In this interactive course you will work with fellow team members to solve real-world issues. For example: Reward Fatigue: the evolution of loyalty and the need to redefine rewards-based credit products. Or Keeping Premium, Premium : how to keep premium products special when competitors continually copy you.  If you’re ready to tackle the most typical, significant, and new dilemmas in the payments industry – then join payments expert, Peter Hall, for this 2-day event.

2-day workshop

21 Aug 2019, Riyadh, Saudi Arabia

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Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with the fundamental knowledge about digital strategies and the impacts on payment performance. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences.

3-day workshop

07 Apr 2019, Riyadh, Saudi Arabia

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Building Crucial Payments Expertise

Have you just started working in payments? Are you a new Visa client?  This 3-day course covers the key topics you need to know about our dynamic industry and the Visa payment system. Learn about Visa’s core products and services, how payments are processed and the various ways you can minimize payment risk and maximize revenue. This course also describes how to work with Visa when launching new products and services.

3-day workshop

18 Mar 2019, Dakar, Senegal

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Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with the fundamental knowledge about digital strategies and the impacts on payment performance. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences.

3-day workshop

19 Aug 2019, Singapore

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Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes took effect. This change impacts your business flows, financials, and dispute lifecycle. In this three-day course, you will get an overview of the new timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four new dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

12 Jun 2019, Singapore

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Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with the fundamental knowledge about digital strategies and the impacts on payment performance. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences.

3-day workshop

04 Mar 2019, Singapore

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Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with the fundamental knowledge about digital strategies and the impacts on payment performance. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences.

3-day workshop

01 Apr 2019, Bratislava, Slovakia

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Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with the fundamental knowledge about digital strategies and the impacts on payment performance. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences.

3-day workshop

09 Sep 2019, Johannesburg, South Africa

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Visa First

Are you responsible for implementing a new Visa card program in your organization? This 5-day course will give you a complete picture of what it takes to run an efficient and profitable card business. If this is your first time launching and issuing Visa cards, this course will give you the details you need, including information on how to maximize revenue, minimize risk, and how to best work with Visa. We will also cover the important timelines, obligations, and fees you will need to consider. The case studies and group discussions also give you a chance to share ideas and best practices.

5 day workshop

10 Jun 2019, Johannesburg, South Africa

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Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes took effect. This change impacts your business flows, financials, and dispute lifecycle. In this three-day course, you will get an overview of the new timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four new dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

22 May 2019, Johannesburg, South Africa

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Visa Kick-Start (Europe Only)

Do you need to understand how to make the most of your partnership with Visa? This 2-day course covers the core principles and practices you need to run an efficient and profitable payments business.  If this is your first time launching and issuing cards, this course is for you. It offers the card payment basics that are most vital to successfully developing and promoting card products, maximizing revenue, and minimizing risk.

17 Sep 2019, Madrid, Spain

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Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes took effect. This change impacts your business flows, financials, and dispute lifecycle. In this three-day course, you will get an overview of the new timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four new dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

15 Jan 2019, Madrid, Spain

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Fundamentals of Transaction Processing (Europe Only)

If you are new to the world of transaction processing or who would like to understand the lifecycle of a transaction better, this course is for you!

This two day course provides an introduction to Visa Europe’s authorisation, clearing and settlement services. Participants will be introduced to the four-party model, the roles played by issuers, acquirers, merchants and Visa, and the key steps involved in a transaction being authorised through to being cleared, and then settled.

2-day workshop

13 Jun 2019, Stockholm, Sweden

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Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes took effect. This change impacts your business flows, financials, and dispute lifecycle. In this three-day course, you will get an overview of the new timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four new dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

19 Aug 2019, Dar es Salaam, Tanzania

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Building Crucial Payments Expertise

Have you just started working in payments? Are you a new Visa client?  This 3-day course covers the key topics you need to know about our dynamic industry and the Visa payment system. Learn about Visa’s core products and services, how payments are processed and the various ways you can minimize payment risk and maximize revenue. This course also describes how to work with Visa when launching new products and services.

3-day workshop

10 Jun 2019, Tunis, Tunisia

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Fraud Prevention for Issuers and Acquirers

Join us for in-depth look at the latest tools, information, and best practices that today's issuers and acquirers need to better manage fraud risk, reduce associated fraud losses, and improve profitability. This interactive 2-3 day course focuses on fraud trends and attacks, and offers strategies to combat them. It is designed for groups and departments that are critical to identifying and neutralizing fraud threats. If you prefer, you can also take one of the preparatory online courses before you attend this more detailed instructor-led course: Introduction to Fraud Prevention for Issuers, Introduction to Fraud Prevention for Acquirers .

2-3 day workshop

12 Mar 2019, Tunis, Tunisia

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Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes took effect. This change impacts your business flows, financials, and dispute lifecycle. In this three-day course, you will get an overview of the new timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four new dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

13 Feb 2019, Istanbul, Turkey

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Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with the fundamental knowledge about digital strategies and the impacts on payment performance. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences.

3-day workshop

08 Sep 2019, Dubai, UAE

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Visa First

Are you responsible for implementing a new Visa card program in your organization? This 5-day course will give you a complete picture of what it takes to run an efficient and profitable card business. If this is your first time launching and issuing Visa cards, this course will give you the details you need, including information on how to maximize revenue, minimize risk, and how to best work with Visa. We will also cover the important timelines, obligations, and fees you will need to consider. The case studies and group discussions also give you a chance to share ideas and best practices.

5 day workshop

16 Jun 2019, Dubai, UAE

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Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes took effect. This change impacts your business flows, financials, and dispute lifecycle. In this three-day course, you will get an overview of the new timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four new dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

16 Apr 2019, Dubai, UAE

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Fundamentals of Transaction Processing (Europe Only)

If you are new to the world of transaction processing or who would like to understand the lifecycle of a transaction better, this course is for you!

This two day course provides an introduction to Visa Europe’s authorisation, clearing and settlement services. Participants will be introduced to the four-party model, the roles played by issuers, acquirers, merchants and Visa, and the key steps involved in a transaction being authorised through to being cleared, and then settled.

2-day workshop

30 Sep 2019, London, United Kingdom

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Strategies for Driving Card Portfolio Growth

NEW CONTENT! Which strategies and techniques do you use to manage the growth of your card portfolio? In this two-day course, Peter Hall provides an updated look at the economic indicators and performance metrics you should consider. He also shares new insights on loyalty programs including a focus on travel reward cards.He also added more market examples, a greater focus on digital, as well as how customer service is changing. This course will also guide you on how to approach targeted lending, the application of variable pricing, and managing the customer experience. It also addresses marketing and channel management strategies, reward programs, and how to get more value through partnership marketing. If you are interested in the latest trends in the payments industry including fin-tech and start-up players, Peter also added new content on these topics.

2-day workshop


18 Sep 2019, London, United Kingdom

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Build an Effective Card Portfolio

NEW CONTENT! As market and consumer needs continue to change, so must our efforts to build and manage our card portfolios. Peter Hall recently updated this two-day course with the latest market research and best practices from card programs across the world.  This is a unique chance to see some of the most creative campaigns from various Issuers.  The course update also covers the impacts of digital, card-not-present, new players in the industry, as well as changing regulations. You will also explore the key components of issuing and acquiring as well as cost drivers, revenue models, and managing fraud risk. This course will help you understand the impact of cards on retail banking and how to set up a card program for long-term success.

2-day workshop.

16 Sep 2019, London, United Kingdom

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Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with the fundamental knowledge about digital strategies and the impacts on payment performance. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences.

3-day workshop

26 Mar 2019, Foster City, CA USA

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International Bankcard Management School (IBMS)

This year's premiere training event with payments

Are you interested in learning how to run a successful bankcard business? This five-day event delivers the practical knowledge and hands-on experience you need in today’s competitive market. Whether you are new to the industry, or an experienced veteran, you will get answers and insights on card profitability, marketing, risk management, data analysis, and a chance to test your skills in the simulation competition. Join global peers, industry leaders, and Visa experts for this action-packed week of real-world education and networking.

5-day event

18 Mar 2019, Orlando, FL USA

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Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes took effect. This change impacts your business flows, financials, and dispute lifecycle. In this three-day course, you will get an overview of the new timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four new dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

12 Mar 2019, Miami, FL USA

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Building Crucial Payments Expertise

Have you just started working in payments? Are you a new Visa client?  This 3-day course covers the key topics you need to know about our dynamic industry and the Visa payment system. Learn about Visa’s core products and services, how payments are processed and the various ways you can minimize payment risk and maximize revenue. This course also describes how to work with Visa when launching new products and services.

3-day workshop

25 Sep 2019, Hanoi, Vietnam

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Acquirer Profitability

Learn about acquirer business drivers, revenues, and expenses. This 20 minute online course also addresses the considerations and challenges that impact acquirer profitability both positively and negatively. It covers the major revenue and expense drivers as well as the primary risk and challenges acquirers face today. This course is included in the bundled course called Acquirer Business Fundamentals.

1 course, 20 minutes total, 6 month unlimited access after purchase

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Authorization, Clearing, and Settlement

Learn about the transaction process. This ten minute online course details what happens during each transaction phase, the players involved and the processing methods used. You will learn about the three transaction processes as well as dual-message and single-message processing. This course is included in the bundled course called Acquirer Business Fundamentals.

1 course, 10 minutes total, 6 month unlimited access after purchase

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Card-Absent Merchant Payment Acceptance

This 30 minute online course covers Visa payment acceptance in the card-absent environment. The course covers the best practices needed to ensure the cardholder and transaction are legitimate. This knowledge will help you train your merchants on how to optimize payment acceptance strategies, handle recurring transactions, and reduce fraud losses. This course is included in the bundled course called Understanding Merchant Acceptance.

1 course, 30 minutes total, 6 month unlimited access after purchase

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Acquiring Fundamentals

Learn more about the business of acquiring. This webcast explains the ways in which today’s banks can use dynamic payment mechanisms to build merchant relations and increase profitability. This course is included in the Build an Effective Card Portfolio bundled course.

1 course, 30 minutes, 6 month unlimited access after purchase.

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Acquiring Profitability

This webcast, led by payments industry expert Peter Hall, differentiates acquiring from issuing profitability. It explores the scale of opportunity in acquiring, but also examines the more limited range of revenues and the dominance of key costs. The module focusses on the heavy dependency on getting the right mix of scale, margin and segmentation. This course is included in the Card Profitability bundled course.

1 course, 35 minutes, 6-month unlimited access after purchase.

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Build an Effective Card Portfolio - Summary

As you look at building a profitable card portfolio, it is important to understand why you are in the payments business and what you can do to succeed. This course summarizes the key drivers for success. Peter reviews consumer behavior, leveraging information, and working to build a profitable client base. This course is included in the Build an Effective Card Portfolio bundled course.

1-course, 20 minutes, 6 month unlimited access after purchase.

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API 101

Wearables, cars, your home, retail, and mobile --- they all have one thing in common. APIs.  This online course introduces you to how APIs work, how financial institutions use them, and why they are important to your business.  

1 course, 15 minutes, 6-month unlimited access after enrollment

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Debit eCommerce: Insights and Strategies to Accelerate Growth

More and more consumers are shopping online and eCommerce has become the fastest growing channel for card products. During this online course, we will share key strategies and insights that debit issuers can use to enhance the payment experience for their cardholders while accelerating eCommerce growth.

1 course, 40-minutes

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Digital Commerce in Europe - Acquirer version of webinar recorded 14 December 2017 (Europe Only)

From the phone, to the watch, to the car – the way people pay is changing. People want to pay – when and how they want. They also expect it to be easy, smooth, and safe. If it is not, they will choose another way to pay. Are you delivering the best possible payments experience?

This recording of a webinar held previously explores how Visa products and services can help you acquire new customers, drive loyalty, and increase sales.

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Arbitration Case Filing Time Limits

This quick course reviews specific timeframes associated with filing arbitration cases to avoid losing the disputed transaction amount and the associated review fees.

1-course, 7 minutes

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Best Practices for Initiating a Transaction Inquiry

Understand how and when to correctly use a transaction inquiry. If used correctly by clients it will avoid a dispute going down the wrong dispute condition or Visa Resolve Online (VROL) improperly rejecting the dispute.

1-course, 5 minutes

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Build an Effective Dispute Case

Build an effective dispute case by learning tips and best practices that you should use prior to filing an arbitration case with Visa.

1-course, 5 minutes

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Edit Package Fundamentals

Learn how to install and use Edit Package (Release 4.0) for Windows. This online course provides demonstrations, step-by-step instructions, and addresses several frequently asked questions. It will help you understand where the Edit Package fits within the VisaNet system, as well as how to install, use, and process outgoing and incoming files.

1 course, 2.5 hours total, 6 month unlimited access after enrollment

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VisaNet Overview

Understand how VisaNet delivers on Visa’s promise of secure, reliable payments. This one-hour online courses explains the role that various participants play in a typical VisaNet transaction and how they connect to VisaNet. This course also describes the authorization, clearing, and settlement process as well as the steps involved in dual-message and full-financial processing.

1 course, 1 hour total, 6 month unlimited access after enrollment

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Authorization Processing Basics

Learning about the authorization process is not just for issuers. This online course covers the basic principles of authorization, outlines some of the key factors involved when setting up an authorization strategy, and explains the roles of acquirers and merchants. This course will guide you through principles of authorization, procedures, roles and responsibilities, and strategies to maximize card usage while minimizing loss. This course is included in the Maximizing the Value of VisaNet bundled course.

1 course, 10 minutes, 6 month unlimited access after purchase.

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Authorization Risk and Customer Service Basics

The authorization process is a critical piece of the risk-management puzzle, and the foundation of a successful card issuing or acceptance program. In this module, we will go over the basic authorization message flow, discuss account ranges, message validation and routing. We’ll also talk about response codes and how they are important to all parties in the transaction process. This course is included in the Maximizing the Value of VisaNet bundled course.

1 course, 25 minutes, 6 month unlimited access after purchase.

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Boost Your Authorization Approval Rates, Customer Satisfaction, and Profitability

Want to improve your authorization performance? This 30 minute online course focuses on the steps that issuers can take to strike a balance between higher approval rates and optimal risk management, which can help improve customer satisfaction and increase revenue. This course provides a high-level overview of the authorization landscape and transaction process, as well as the opportunities and tools available to help optimize your approval strategies.

1 course, 30 minutes total, 6 month unlimited access after purchase

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3-D Secure 2.0 Overview and Update for Acquirers

As more connected devices become payment devices, the need for speed and security are paramount. The new 3-D Secure 2.0 protocol will help prevent fraud and accelerate digital commerce with fast, secure authentication. See how the updated standard provides a frictionless shopping experience and better data.

40-minute online course, 6 months unlimited access after enrollment

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3-D Secure 2.0 Overview and Update for Issuers

As more connected devices become payment devices, the need for speed and security are paramount. The new 3-D Secure 2.0 protocol will help prevent fraud and accelerate digital commerce with fast, secure authentication. See how the updated standard provides a frictionless shopping experience and better data.

40-minute online course, 6 months unlimited access after enrollment

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3D Secure 2.0: Risk-based Authentication & Enhanced Data - Acquirers

Three-Domain (3-D) Secure is a messaging protocol that gives merchants and issuers a way to authenticate cardholders for e-commerce transactions prior to authorization.This course will provide an overview of the enhanced data provided with 3-D Secure 2.0, which improves risk-based authentication capabilities and solves for concerns with user friction and online shopping cart abandonment with the prior protocol.

50-minute course, 6-month unlimited access after enrollment

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Meet the unique training needs of your organization.

Sometimes schedule, travel, or budget make it difficult for you to attend one of our scheduled workshops or events. Custom training offers a targeted approach at a time and place that’s convenient for you. 

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Have it your way with personalized learning.

Reduce travel costs.  We come to you.

Improve retention rates.  Delivered in your language.

Increase relevancy.  Tailored to your requirements and roles.

Strengthen team expertise.  Advance careers and collaboration.

Minimize overall costs. Train more at one time, at a lower cost.  


Testimonials

Over 18,000 clients turn to the Visa Business School to help them increase their knowledge of the payments industry. Here’s what they have to say about their experience:

Visa First

This is a very useful and necessary workshop and the knowledge must be used in practice.

- Head of Business Development Division, Kazakhstan

The Business of Fraud Risk Management

Succinct explanation of current & emerging issues concerning Visa acquiring & issuing fraud.

- Emerging Business Operations Officer, Australia

Fundamentals of Visa Business

The workshop was well prepared and the instructor is very nice. It helps me to learn what Visa is and how the industry works.

- Business Development Manager, China