Catalog

We understand you’re busy.  That’s why we offer you a choice in when, where, and how you learn.  Simply choose the topic of most interest, and select the learning solution (online, workshop, special event) that works for you.  If you can’t find what you’re looking for, perhaps we can help your organization with one of our private training programs. 

Events & Workshops

Acquirer Business Fundamentals

Acquirer Business Fundamentals

Learn what it takes to run an acquirer business and how to develop a profitable merchant network. This course cover topics such as key considerations for merchant setup, profitability and fraud prevention. It also addresses marketing, chargeback processing, and emerging payment technologies. Participants will work through various case studies and group activities in this two day workshop. This content is also available in a bundled course that you can complete online. Refer to the FAQ for details on the differences between the bundled course and workshops.

2 day workshop

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Beginner Payments Landscape: Understanding Acquiring (formerly Acquirer Business Fundamentals)

Beginner Payments Landscape: Understanding Acquiring (formerly Acquirer Business Fundamentals)

Discover what it takes to run an acquirer business and develop a successful merchant network. In this highly engaging virtual course, you’ll take detailed look at the decisions and actions needed to operate an efficient and profitable acquirer business in today’s ever-changing payments ecosystem. You’ll grow your acquiring knowledge by learning from a Visa expert and interacting with your peers. Whether you are new to acquiring or an experienced professional looking to refresh your acquiring knowledge, this course is for you.

Three-day virtual course (three hours per day)

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Reducing Merchant Risk for Acquirers - Virtual

Reducing Merchant Risk for Acquirers - Virtual

Learn how to guard against illegal and prohibited merchant transactions. Join payments expert  Tony Carter to explore the different ways you can identify and investigate suspicious merchant activity. You’ll learn about scams that can potentially expose your bank to increased merchant fraud and risk losses, and the most common types of merchant fraud taking place today. You’ll also discuss the different types of merchant activity indicators you can routinely monitor to spot fraudulent actions and risky merchant practices.

Two-hour virtual course

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Understanding Merchant Acceptance

Understanding Merchant Acceptance

Acquirers: Merchants need your assistance on how to best accept payments. This course provides an overview of basic merchant rules and guidelines for accepting and processing transactions. You will also learn how to properly process Visa transactions, understand Visa products and rules, and protect cardholder data, while minimizing the risk of loss from fraud. This content is also available in a bundled course that you can complete online. Refer to the FAQ for details on the differences between the bundled course and workshops.

1 day workshop

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Bundled Courses

Acquirer Business Fundamentals

Acquirer Business Fundamentals

Learn what it takes to run an acquirer business and how to develop a profitable merchant network. This course cover topics such as key considerations for merchant setup, profitability and fraud prevention. It also addresses marketing, chargeback processing, and emerging payment technologies. This bundled course consists of nine courses, each segment is 10-35 minutes in length. This content is also delivered in an interactive, two day workshop. Refer to the FAQ for details on the differences between the bundled course and workshops.

9 course series, 3 hours total, 6 month unlimited access after purchase

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Online Courses

Acquirer Profitability

Acquirer Profitability

Learn about acquirer business drivers, revenues, and expenses. This 20 minute online course also addresses the considerations and challenges that impact acquirer profitability both positively and negatively. It covers the major revenue and expense drivers as well as the primary risk and challenges acquirers face today. This course is included in the bundled course called Acquirer Business Fundamentals.

1 course, 20 minutes total, 6 month unlimited access after purchase

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Authorization, Clearing, and Settlement

Authorization, Clearing, and Settlement

Learn about the transaction process. This ten minute online course details what happens during each transaction phase, the players involved and the processing methods used. You will learn about the three transaction processes as well as dual-message and single-message processing. This course is included in the bundled course called Acquirer Business Fundamentals.

1 course, 10 minutes total, 6 month unlimited access after enrollment

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Chargeback Basics for Acquirers

Chargeback Basics for Acquirers

Understand the basics of chargebacks including the chargeback lifecycle and best practices for minimizing exposure. This 20 minute online course walks you through why chargebacks occur and touches on when chargeback rights do not apply. It also explains Visa chargeback monitoring tools. This course is included in the bundled course called Acquirer Business Fundamentals.

1 course, 20 minutes total, 6 month unlimited access after purchase

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Emerging Technologies

Emerging Technologies

See how payWave and Visa Easy Payment Service (VEPS) work and the benefits they offer acquirers, merchants and customers. This 20 minute online course also provides an overview of mobile point-of- sale (mPOS) and how this new technology affects the acquirer business model. This course is included in the bundled course called Acquirer Business Fundamentals.

1 course, 20 minutes total, 6 month unlimited access after purchase

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Merchant Acquiring Ecosystem and Emerging Trends

Merchant Acquiring Ecosystem and Emerging Trends

The merchant acquiring landscape is rapidly changing in response to innovation, regulation, and new market entrants. Additionally, acceptance is expanding to new locations and market segments. As a result, the industry is growing more complex, and participants must adapt to the new forms of acceptance. In this session, the Visa Global Pricing & Interchange Strategy team will provide an overview of the acceptance landscape and its major players, how recent trends are driving changes in the market, the economics of merchant acquiring, and the evolving value chain and business model.

1 course, 60 minutes

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Merchant Fraud Prevention

Merchant Fraud Prevention

Learn about the common types of merchant fraud and the best practices to mitigate fraud loss. This 20 minute online course walks through an explanation of how particular scams work, examples of the scam in action, and indicators that it could be happening in your organization. This course is included in the bundled course called Acquirer Business Fundamentals.

1 course, 20 minutes total, 6 month unlimited access after purchase

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Merchant Monitoring

Merchant Monitoring

Learn how to monitor new merchants and the ways to spot and deal with suspicious new merchant activity. This 20 minute online course explains why it’s important to monitor new merchants and reports and data that you can use as acquirers to monitor merchant activity. It also provides best practices for ongoing merchant monitoring, such as conducting periodic reviews, site inspections, and monitoring websites. This course is included in the bundled course called Acquirer Business Fundamentals.

1 course, 20 minutes total, 6 month unlimited access after purchase

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Merchant Retention

Merchant Retention

Understand the importance of having a merchant retention strategy. This 15 minute online course explains how to measure retention performance by using Key Performance Indicators or KPI’s, and the critical role merchant communication and support plays in retaining merchants. This course is included in the bundled course called Acquirer Business Fundamentals.

1 course, 15 minutes total, 6 month unlimited access after purchase

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Numerics Initiative: Migrating to the New Numerics Standard by April 2022 in North America

Numerics Initiative: Migrating to the New Numerics Standard by April 2022 in North America

This webinar is tailored towards North American BIN sponsor banks, fintechs, third party programs, government and healthcare programs, Visa Direct enablers, program managers, and other non-traditional Visa clients. In this presentation, you will learn more about:

  • Expansion to the eight-digit BIN, terminology changes, and business impacts 
  • Issuer best practices including smart BIN management
  • Helpful reports and tools, such as the BIN Utilization Reports and the Issuer BIN Migration Tool
  • Pricing updates as a result of the ISO-mandated eight-digit BIN expansion
  • What you should be doing now to prepare for April 2022
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    Preparing for the 8-Digit BIN: Correct Table Usage for Transaction Routing

    Preparing for the 8-Digit BIN: Correct Table Usage for Transaction Routing

    The introduction of the 8-digit BIN reinforces the importance of using the right tables for routing transactions.

    Clients have asked Visa to explain what tables are available to ensure seamless and efficient routing, and how routing and the use of tables will change with the introduction of the new industry issuing BIN standard.

    This course provides an overview of what acquirers and merchants need to consider for routing and processing given that 8-digit BINs are being introduced into the marketplace, including the importance of proper table usage, and what can happen if the correct tables are not used. The course also includes a comprehensive review of the Account Range Table (ARDEF), Routing Tables and the ACQ / ISS Identifier Table to explain their purpose and intended use.

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    Role of the Acquirer

    Role of the Acquirer

    Understand the key role acquirers play in the Visa payment process. This ten minute online course provides an overview of the payment scheme model, the acquirers’ role in the model process and the partnerships and operations involved in the acquirer business. This course is included in the bundled course called Acquirer Business Fundamentals.

    1 course, 10 minutes total, 6 month unlimited access after purchase

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    Sales and Acquisitions

    Sales and Acquisitions

    Understand the merchant sales and acquisition process from a business perspective. This 20 minute online course addresses market segmentation, new merchant review and setup. It also emphasizes the importance of providing ongoing support for established merchants. This course is included in the bundled course called Acquirer Business Fundamentals.

    1 course, 20 minutes total, 6 month unlimited access after purchase

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    Events & Workshops

    2020 International Bankcard Management School (IBMS)

    2020 International Bankcard Management School (IBMS)

    This year's premiere training event with payments

    Are you interested in learning how to run a successful bankcard business? This five-day event delivers the practical knowledge and hands-on experience you need in today’s competitive market. Whether you are new to the industry, or an experienced veteran, you will get answers and insights on card profitability, marketing, risk management, data analysis, and a chance to test your skills in the simulation competition. Join global peers, industry leaders, and Visa experts for this action-packed week of real-world education and networking.

    5-day event

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    Be a Payments Game Changer

    Be a Payments Game Changer

    What’s the best way to solve the challenges that arise in your payments business as your business grows and the market evolves?  In this interactive course you will work with fellow team members to solve real-world issues. For example: Reward Fatigue: the evolution of loyalty and the need to redefine rewards-based credit products. Or Keeping Premium, Premium : how to keep premium products special when competitors continually copy you.  If you’re ready to tackle the most typical, significant, and new dilemmas in the payments industry – then join payments expert, Peter Hall, for this 2-day event.

    2-day workshop

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    Build an Effective Card Portfolio

    Build an Effective Card Portfolio

    NEW CONTENT! As market and consumer needs continue to change, so must our efforts to build and manage our card portfolios. Peter Hall recently updated this two-day course with the latest market research and best practices from card programs across the world.  This is a unique chance to see some of the most creative campaigns from various Issuers.  The course update also covers the impacts of digital, card-not-present, new players in the industry, as well as changing regulations. You will also explore the key components of issuing and acquiring as well as cost drivers, revenue models, and managing fraud risk. This course will help you understand the impact of cards on retail banking and how to set up a card program for long-term success.

    2-day workshop.

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    Card Profitability

    Card Profitability

    Learn what it takes to run a profitable payments business. This two-day workshop examines the macro-economic environment, the value of payments and the typical business models used within the industry. It also covers the core economic components of issuing and acquiring. You will learn about the primary drivers of cost and revenue for consumer products and for merchant acquiring. The examples will help showcase how these profitability principles work in real life. By the end of the course, you will have a clear understanding of how to make your existing business more profitable by leveraging information, applying customer knowledge, and implementing variable pricing, within a "test and learn" discipline.

    2-day workshop

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    Credit Card Product Disintermediation

    Credit Card Product Disintermediation

    Credit cards are a unique consumer product offering as they provide a convenient means of making payments, as well as borrowing money. Profitability of credit depends upon an appropriate mix of both behaviors, and competition has never been greater. Join industry expert and finance author Jeff Slawsky, live online, as he explores how such competition is eroding both payment volume and loan balances on credit cards and what you can do to combat current trends. 

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    Focus on Consumer Credit - Virtual

    Focus on Consumer Credit - Virtual

    Join payments expert Peter Hall to explore the many elements involved in developing and managing a successful credit card program, including the opportunities and challenges you may face. This virtual course takes place over two days (three hours per day). On day one, you’ll discuss consumer banking and global context, product development, and credit risk. On day two, you’ll focus on credit card profitability, marketing (including the marketing life cycle and role of co-branding), and portfolio management.

    Two-day virtual course (three hours per day)

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    Intermediate Portfolio Management: Adapting to Change — Virtual (formerly Payments Game Changer)

    Intermediate Portfolio Management: Adapting to Change — Virtual (formerly Payments Game Changer)

    Discover how to successfully meet the challenges that arise as your business evolves and grows. Join payments expert Peter Hall for an interactive virtual course where you’ll examine the challenges and opportunities that naturally result from business growth. You’ll explore new ideas and real-world examples as you learn how to tackle our industry’s most typical and significant dilemmas, including product diversification, reward fatigue, margin pressure and embracing digital solutions.

     

    Four-day virtual course (three hours per day)

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    Intermediate Portfolio Management: Principles of Profitability — Virtual (formerly Card Profitability)

    Intermediate Portfolio Management: Principles of Profitability — Virtual (formerly Card Profitability)

    Learn what it takes to run a profitable payments business. Join payments expert Peter Hall for a virtual course focused on growing profitability through strategies designed for issuers and acquirers. In this collaborative session, you’ll identify the key cost and revenue drivers for your primary products before diving deeper into the levers and variables that influence your bottom line. You’ll also learn best practices and emerge from the course with a clearer understanding of how to make your existing business more profitable by evaluating information, applying customer knowledge and implementing tactics that positively impact the business.

    Four-day virtual course (three hours per day)

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    Managing Payments in Difficult Times - AP clients

    Managing Payments in Difficult Times - AP clients

    How can you manage your card business in difficult times? Join payments expert  Peter Hall as he explores the potential for a card business to survive and thrive when market conditions change. You’ll learn how market fluctuations, competition and regulatory intervention can impact margins, and explore how new technology and changing consumer expectations can impact success.

    Two-hour virtual course

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    Managing Payments in Difficult Times - Virtual

    Managing Payments in Difficult Times - Virtual

    How can you manage your card business in difficult times? Join payments expert  Peter Hall as he explores the potential for a card business to survive and thrive when market conditions change. You’ll learn how market fluctuations, competition and regulatory intervention can impact margins, and explore how new technology and changing consumer expectations can impact success.

    Two-hour virtual course

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    Payments Management Lab - Virtual

    Payments Management Lab - Virtual

    A fully reimagined, virtual version of our popular Bankcard Management School, Payments Management Lab provides the practical knowledge and hands-on experience you need to stay ahead in today’s competitive market. You’ll gain industry insights and learn best practices from Visa and industry experts, network and collaborate with global peers and apply what you’re learning in an immersive, team-based, competitive simulation.

    10-week virtual program (three hours per week on average)

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    Portfolio Management Basics - Virtual

    Portfolio Management Basics - Virtual

    If you are a new Visa client or new to the payments industry, this virtual course will give you a deeper awareness of all aspects of our dynamic industry and the Visa payments system. You’ll learn about key stakeholders and their roles in the Visa payments system, discover emerging and future trends and key influencers, and explore Visa’s core products and marketing process. The knowledge and skills gained from this course will help you build a foundation for success and grow in your role. 

    Two-day virtual course (three hours per day)

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    Strategies for Driving Card Portfolio Growth

    Strategies for Driving Card Portfolio Growth

    NEW CONTENT! Which strategies and techniques do you use to manage the growth of your card portfolio? In this two-day course, Peter Hall provides an updated look at the economic indicators and performance metrics you should consider. He also shares new insights on loyalty programs including a focus on travel reward cards.He also added more market examples, a greater focus on digital, as well as how customer service is changing. This course will also guide you on how to approach targeted lending, the application of variable pricing, and managing the customer experience. It also addresses marketing and channel management strategies, reward programs, and how to get more value through partnership marketing. If you are interested in the latest trends in the payments industry including fin-tech and start-up players, Peter also added new content on these topics.

    2-day workshop

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    Visa Global Challenge 2020

    Visa Global Challenge 2020

    Can you build a profitable payments portfolio in 10 weeks? Grab three colleagues and join the Visa Global Challenge, an online learning event and team-based competition, to find out. During this 10-week program (click here for the Calendar), your team of four will compete against other teams from around the world to see who can build the most successful credit, debit and acquiring portfolio, over a five-year period, in a fictitious marketplace. Spend a few hours a week reviewing market data, learning new payment skills, and entering decisions into the simulation tracker. At the end of each two-week period, you can see how your portfolio is performing against the other teams.

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    Bundled Courses

    Build an Effective Card Portfolio

    Build an Effective Card Portfolio

    Are you responsible for building a successful card portfolio? Get the latest insights and industry guidance from payments expert, Peter Hall from Intuition International. In this online course bundle, you will learn the impact of cards on retail banking and how to set up a card program for long-term success. You will explore the interdependencies of issuers and acquirers, and how to use technology to achieve the best outcomes. Peter will also share numerous best practices and success stories from other organizations throughout the world. From strategy, to positioning, to marketing, to risk management – you will gain a solid understanding of the foundational elements of what it takes to build an effective card business. This content is also available in a three-day workshop.

    12 courses, 6 month unlimited access after purchase.

    Note: This course was formerly Card Program Management – Level 1.

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    Card Profitability

    Card Profitability

    Gain a comprehensive overview of the profitability of the payments business. This online course examines the macro-economic environment, the value of payments and the typical business models used within the industry. It also covers the core components that define the economics of issuing and acquiring. You will learn about the primary drivers of cost and revenue for consumer products and for merchant acquiring and see some marketing examples of these profitability principles at work. By the end of the course, you will have a clear understanding of how to make your existing business more profitable by leveraging information, applying customer knowledge, and implementing variable pricing within a "test and learn" discipline. Much of this content is also available in a two-day workshop.

    12 courses, 6 month unlimited access after purchase.

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    Strategies for Driving Card Portfolio Growth

    Strategies for Driving Card Portfolio Growth

    Managing the growth of your card program is critical to its success. This online course bundle addresses the strategies and techniques you should consider as your card portfolio grows. Payments expert Peter Hall from Intuition International will guide you through the state of the industry, the importance of metrics, lending, pricing, and how to best manage the customer experience. He will also discuss marketing and channel management strategies, loyalty and reward programs, as well as how to get more value through partnership marketing. Peter also shares success stories and best practices throughout the online course. Much of this content is also available in a two-day workshop.

    11 courses, 6 month unlimited access after purchase.

    Note: This course was formerly Card Program Management – Level 2.

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    Online Courses

    Acquiring Fundamentals

    Acquiring Fundamentals

    Learn more about the business of acquiring. This webcast explains the ways in which today’s banks can use dynamic payment mechanisms to build merchant relations and increase profitability. This course is included in the Build an Effective Card Portfolio bundled course.

    1 course, 30 minutes, 6 month unlimited access after purchase.

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    Acquiring Profitability

    Acquiring Profitability

    This webcast, led by payments industry expert Peter Hall, differentiates acquiring from issuing profitability. It explores the scale of opportunity in acquiring, but also examines the more limited range of revenues and the dominance of key costs. The module focusses on the heavy dependency on getting the right mix of scale, margin and segmentation. This course is included in the Card Profitability bundled course.

    1 course, 35 minutes, 6-month unlimited access after purchase.

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    Build an Effective Card Portfolio - Summary

    Build an Effective Card Portfolio - Summary

    As you look at building a profitable card portfolio, it is important to understand why you are in the payments business and what you can do to succeed. This course summarizes the key drivers for success. Peter reviews consumer behavior, leveraging information, and working to build a profitable client base. This course is included in the Build an Effective Card Portfolio bundled course.

    1-course, 20 minutes, 6 month unlimited access after purchase.

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    Cardholder Communication

    Cardholder Communication

    How do we reach and service customers? And how do we get our card to be used—not just the first time but every time? This webcast discusses cardholder communication channels and the marketing life cycle from card activation through customer retention, covering leverage points, channel maximization, barriers, and success factors. This course is included in the Build an Effective Card Portfolio bundled course.

    1 course, 35 minutes, 6 month unlimited access after purchase.

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    Cards & Consumer Banking

    Cards & Consumer Banking

    Build a profitable payment card program. This webcast discusses how banks can use dynamic payment mechanisms to develop and keep customer relations, and build profitability. This course is included in the Build an Effective Card Portfolio bundled course.

    1 course, 30 minutes, 6 month unlimited access after purchase.

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    Credit Profitability

    Credit Profitability

    This webcast, led by payments industry expert Peter Hall, focuses on the cost, revenue and wider influences on credit card profitability. While identifying the primary costs and revenues, it gives particular attention to the key drivers, from net interest margin and cost of funds, to interchange and credit losses. It also looks at the cost/revenue evolution in the face of changing national economics and consumer behavior. This course is included in the Card Profitability bundled course.

    1 course, 35 minutes, 6-month unlimited access after purchase.

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    Credit Risk

    Credit Risk

    What is your organization’s appetite for risk? In this webcast we will go over the credit risk life cycle—both pre-issue and post-issue—credit scoring, and managing customers while balancing risk and profitability. This course is included in the Build an Effective Card Portfolio bundled course.

    1 course, 50 minutes, 6 month unlimited access after purchase.

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    Credit Risk Management for Existing Accounts

    Credit Risk Management for Existing Accounts

    The right tools and strategies helped you acquire the most profitable credit card customers. Now it’s time to take a look at the power of behavioral scorecards. These analytical tools can help you better manage risk and attrition through effective account management strategies. In this online course, Elina Rodriguez, an expert in the field of scorecard development and implementation, shares insights on what you should consider when developing and utilizing behavioral scorecards.

    1 course, 40 minutes, 6 month unlimited access after purchase

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    Credit Risk Management for New Accounts

    Credit Risk Management for New Accounts

    The profitability of your portfolio depends on how well you manage the credit risk for new accounts. In this online course, you will receive an overview of credit risk, the importance of managing this risk, and how scorecards (analytical tools) can help you identify the most trust-worthy applicants. You will also learn how to design, develop and utilize scorecards so that you can help your organization devise approval strategies that control risk while maximizing approvals.

    1 course, 45 minutes, 6 month unlimited access after purchase.

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    Debit Profitability

    Debit Profitability

    This webcast, led by payments industry expert Peter Hall, identifies the product specific components of debit card profitability. It looks at the financial dynamics of debit within the wider account relationship, examining the economic interaction of card to account. It includes discussion of the primary drivers of cost and revenue, and gives ideas for how debit card profitability can be enhanced. This course is included in the Card Profitability bundled course.

    1 course, 35 minutes, 6-month unlimited access after purchase.

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    Driving Credit Usage

    Driving Credit Usage

    Using practical examples from the front line and in depth analytics, the Driving Credit Usage webcast will outline the distinct and separate requirements for credit and debit card marketing. Learn more about leveraging card perceptions, usage and the kind of margins that are in play, and review several practical examples to generate ideas that you can take back to your organization. This course is included in the Strategies for Driving Card Portfolio Growth bundled course.

    1 course, 25 minutes, 6 month unlimited access after purchase.

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    Driving Debit Usage

    Driving Debit Usage

    Debit usage typically starts small, is cash-dominated, but evolves over time. This webcast will review debit card usage tactics that help you move through the natural evolution way from the cash-only experience. Discover new ways to move from low use, to occasion use, to habitual, and ultimately to the preferred card. This course is included in the Strategies for Driving Card Portfolio Growth bundled course.

    1 course, 35 minutes, 6 month unlimited access after purchase.

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    Fraud Risk

    Fraud Risk

    What are the major concerns relative to card fraud currently? This webcast provides an overview of card fraud, trends, and types, along with strategies to consider based on market conditions and ways to mitigate risk. This course is included in the Build an Effective Card Portfolio bundled course.

    1 course, 35 minutes, 6 month unlimited access after purchase.

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    Issuing Fundamentals

    Issuing Fundamentals

    Learn more about the business of issuing. This 30 minute webcast focuses on the issuer strategies needed to develop and market card products that successfully align with consumer payment needs. This course is included in the Build an Effective Card Portfolio bundled course.

    1 course, 30 minutes, 6 month unlimited access after purchase.

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    Loyalty & Retention

    Loyalty & Retention

    It is generally true that cardholders who stay long are more profitable. But what is it that makes them stay? Examine the nature of loyalty and how it evolves in the Loyalty and Retention webcast. We will explore the initial proposition, points, frequent flier miles, cash back or experiential elements and how you can best move between them. We will also take a look at products and the effect that has on your customer relationships. This course is included in the Strategies for Driving Card Portfolio Growth bundled course.

    1 course, 35 minutes, 6 month unlimited access after purchase.

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    Managing the Customer Experience

    Managing the Customer Experience

    The customer experience starts when you apply for a card. The Managing the Customer Experience webcast will cover how you think about engaging with the customer from the very first moment. WE will review different techniques you can use to provide service, and the effectiveness of each. Learn how customer service can be a competitive differentiator and the sustainable advantage when giving it greater focus. This course is included in the Strategies for Driving Card Portfolio Growth bundled course.

    1 course, 35 minutes, 6 month unlimited access after purchase.

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    Market Factors that Influence the P&L

    Market Factors that Influence the P&L

    This webcast, led by payments industry expert Peter Hall, explores the importance of the profit and loss (P&L) statement as a reflection of business performance. It looks at a breakdown of the components and shows the value of not just identifying the key components, but of understanding how and why they change over time. The module gives examples of different P&Ls, giving insights into what to look for and how to manage them better. This course is included in the Card Profitability bundled course.

    1 course, 40 minutes, 6-month unlimited access after purchase.

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    Measure to Manage

    Measure to Manage

    This webcast, led by payments industry expert Peter Hall, looks at the importance of meaningful measurement in order to better manage your payments business. It explores what to measure, how to interpret measurement and how to best react to it. The module includes a discussion of the value of benchmarking in driving measurement to action. This course is included in the Card Profitability bundled course.

    1 course, 30 minutes, 6-month unlimited access after purchase.

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    New Tactics in Profitability

    New Tactics in Profitability

    Are you interested in taking a new approach to recognize the nature of markets and the contraction of margins? The New Tactics in Profitability webcast will explore new ideas on how you can focus on cost production and revenue increases to achieve the results you desire. Learn more about the evolution of card payments and how that influences your bottom line. Using real-world examples, we will evaluate the impacts of specific programs and services have on profit. This course is included in the Strategies for Driving Card Portfolio Growth bundled course.

    1 course, 35 minutes, 6 month unlimited access after purchase.

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    Partnership Marketing: Co-Branding & Affinity Programs

    Partnership Marketing: Co-Branding & Affinity Programs

    How can your business benefit from working together with another organization and what makes it successful? In the Partnership Marketing webcast you will learn about partnership marketing and co-branding, as well as affinity programs which often have a charitable dimension. It can be much more than brands coming together. Explore how leveraging the strengths of both sides allows you to achieve what you could never do on your own. This course is included in the Strategies for Driving Card Portfolio Growth bundled course.

    1 course, 35 minutes, 6 month unlimited access after purchase.

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    Performance Management

    Performance Management

    Successful card programs begin with an understanding on where you stand in comparison to the industry, and how you react to key measurements. Using real world examples, this webcast will provide essential insights that drive portfolio growth through benchmarks, trends and best practices. Learn about important key strategies that will help you protect, preserve and grow your card business. This course is included in the Strategies for Driving Card Portfolio Growth bundled course.

    1 course, 35 minutes, 6 month unlimited access after purchase.

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    Portfolio Management

    Portfolio Management

    This webcast, led by payments industry expert Peter Hall, is all about extracting the full potential from a card portfolio, accepting that profits come from specific behaviors and are not derived equally from all cardholders. It demonstrates that careful use of data can reveal multiple opportunities for better management of the business. The module recognizes the merit of differentiating customer treatment depending on their transacting, revolving and repayment behavior. This course is included in the Card Profitability bundled course.

    1 course, 30 minutes, 6-month unlimited access after enrollment.

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    Potential Impact of Regulation

    Potential Impact of Regulation

    This webcast, led by payments industry expert Peter Hall, explores the increasing impact of payments regulation. It looks at the nature of regulation, from use of data and more open access, to specific measures that impact the balance sheet. The module includes an examination of interchange regulation in different markets, with a discussion of potential reactions to those circumstances. This course is included in the Card Profitability bundled course.

    1 course, 30 minutes, 6-month unlimited access after purchase.

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    Prepaid Profitability

    Prepaid Profitability

    This webcast, led by payments industry expert Peter Hall, demonstrates that prepaid profitability is heavily dependent on the type of prepaid card that is issued. It identifies, with examples, the significantly different formulas for profitability, comparing and contrasting the balance of cost and revenue mix for one card type vs. another (i.e., gift cards compared to payroll cards). This course is included in the Card Profitability bundled course.

    1 course, 35 minutes, 6-month unlimited access after purchase.

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    Pricing for Profit

    Pricing for Profit

    This webcast, led by payments industry expert Peter Hall, explores the potential for improving profitability by changing the pricing of card products. It discusses the consumer appetite for higher prices, but also examines how product features can be meaningless if given away. The module looks at how to communicate the value of a product proposition – consumers will always pay if they sufficiently value what is offered. This course is included in the Card Profitability bundled course.

    1 course, 40 minutes, 6-month unlimited access after enrollment.

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    Profitability

    Profitability

    In this webcast, Peter Hall reviews the primary cost and revenue drivers of credit, debit, and prepaid card programs; how to measure and balance them taking into consideration portfolio composition, the market, and the economy; and how to focus on what can best contribute to the bottom line. This course is included in the Build an Effective Card Portfolio bundled course.

    1 course, 40 minutes, 6 month unlimited access after purchase.

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    Profitability Principles and Models

    Profitability Principles and Models

    This webcast, led by payments industry expert Peter Hall, explores multiple methodologies for card profitability, and examines how product types can influence each approach. It looks at the financial dynamics of different payment methods and shows how issuers need to focus on specific components over which they can exert control and influence. This course is included in the Card Profitability bundled course.

    1 course, 35 minutes, 6-month unlimited access after purchase.

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    Re-Engineering the Collateral

    Re-Engineering the Collateral

    Developing clear and concise marketing materials can be fundamental to managing a successful card portfolio. Whether you communicate benefits or incorporate the functions, honing in on your key message can significantly improve effectiveness. In this webcast you will enjoy several examples that outline unique perspectives to help you determine which collateral approach is right for your objectives. This course is included in the Strategies for Driving Card Portfolio Growth bundled course.

    1 course, 35 minutes, 6 month unlimited access after enrollment.

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    Scorecard Monitoring and Validation

    Scorecard Monitoring and Validation

    Learn about the importance of monitoring and tracking scorecards and how to evaluate their performance. Elina Rodriguez, an expert in the field of scorecard development and implementation, will take you behind the scenes and share sample scorecard monitoring and validation reports, as well as provide tips on how to interpret them. This insight will help you evaluate the performance of your current and future scorecard (tools) for sound practices, data, and methodologies.

    1 course, 35 minutes total, 6 month unlimited access after enrollment

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    State of the Industry: Issues & Challenges Ahead

    State of the Industry: Issues & Challenges Ahead

    Do you need a greater awareness of what is happening today in our industry? In the State of Industry webcast we will review the nature of competition, the way in which we need to address cardholders and merchants and the kind of things that motivate them. We’ll see how regulation affects our business, including margins, and some of the predictable responses. Gain a greater awareness of some of the things that are happening in our industry and how to address those topics. This course is included in the Strategies for Driving Card Portfolio Growth bundled course.

    1 course, 45 minutes, 6 month unlimited access after purchase.

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    Subprime Lending & Risk  Based Pricing

    Subprime Lending & Risk Based Pricing

    Subprime lending and risk based pricing are strategies that you might consider when you serve customers that are considered ‘risky’. If you choose to service this sector, you should take into account the things that work differently from the typical credit card program, such as balancing the risk and return. This webcast covers several special techniques that you should consider adopting when serving the riskiest customer segment or considering risk based pricing. This course is included in the Strategies for Driving Card Portfolio Growth bundled course.

    1 course, 40 minutes, 6 month unlimited access after purchase.

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    Sub-segmentation

    Sub-segmentation

    In most markets, evaluating the value of the customer based on their behaviour is the most effective way to determine what portfolio segments should be focused on or treated differently. The Sub-segmentation webcast will focus on strategies to consider when you drill down to a greater level of details within your card portfolio, and suggest several approaches for each unique segment. This course is included in the Strategies for Driving Card Portfolio Growth bundled course.

    1 course, 30 minutes, 6 month unlimited access after enrollment.

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    The Changing Payments Landscape

    The Changing Payments Landscape

    Are you digital native, a digital immigrant, or even a digital dinosaur? What we consider normal has evolved, and there is some relevance in that for the payments industry. In our webcast about the changing landscape, we’ll talk about what’s happening, the players involved, and the use of both mobile and social media. This course is included in the Build an Effective Card Portfolio bundled course.

    1 course, 20 minutes, 6 month unlimited access after enrollment.

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    The Macro-Economic Environment

    The Macro-Economic Environment

    This webcast, led by payments industry expert Peter Hall, puts payments within the context of both the changing global and local economies. It examines the adoption of different payment products across markets and looks at how infrastructure, culture and economics impact their penetration. This course is included in the Card Profitability bundled course.

    1 course, 35 minutes, 6-month unlimited access after enrollment.

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    The Role of Outsourcing

    The Role of Outsourcing

    Outsourcing various functions of a card or merchant portfolio can offer many advantages to the issuer or acquirer. This webcast outlines the roles, functions, and models of outsourcers and how they relate to back-office processing; and instructor Peter Hall delivers a detailed overview of the financial, functional, and customer-service considerations when considering an outsourcing strategy. This course is included in the Build an Effective Card Portfolio bundled course.

    1 course, 25 minutes, 6 month unlimited access after enrollment.

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    The Value of Payments

    The Value of Payments

    This webcast, led by payments industry expert Peter Hall, discusses the role and evolution of payments within banking. It identifies the value of payments to a financial institution, demonstrating its full potential in contributing to the bottom line. The module also explores how payments strategy can be shaped by competitive and regulatory pressures. This course is included in the Card Profitability bundled course.

    1 course, 30 minutes, 6-month unlimited access after purchase.

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    Transaction Life Cycle

    Transaction Life Cycle

    Learn how the Visa four-party transaction processing model works. This 30 minute webcast explains how transaction data and value moves between the cardholder, merchant, acquirer, and issuer. This course is included in the Build an Effective Card Portfolio bundled course.

    1 course, 30 minutes, 6 month unlimited access after enrollment.

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    Understanding Interchange

    Understanding Interchange

    Get an overview of interchange, including what it is and how it works, why it is important to the payment system and how its effectiveness is measured. This 45-minute online course also briefly reviews the global regulatory environment and the impact of regulation on interchange.

    1 course, 45 minutes total, 6 month unlimited access after enrollment

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    Events & Workshops

    Defining Digital Payments

    Defining Digital Payments

    Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with a fundamental knowledge about digital strategies, the impacts on payment performance, and receive an introduction to some of Visa's core digital solutions. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences. 

    3-day workshop

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    Defining Digital Payments - Virtual

    Defining Digital Payments - Virtual

    Consumers are shifting to digital payments solutions. Are you? This virtual course will prepare you to deliver a digital-first payments experience and attract consumers in today’s rapidly evolving payments ecosystem. You’ll gain an understanding of the world of digital payments and will emerge from the course with a fundamental knowledge about digital strategies and their impacts on payments performance. You’ll also receive an introduction to some of Visa’s core digital solutions. Throughout this highly interactive course, you’ll share ideas and experiences with your peers during group activities and discussions.

    Four-day virtual course (three hours per day)

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    Digital Commerce in Europe (Europe Only)

    Digital Commerce in Europe (Europe Only)

    From the phone, to the watch, to the car – the way people pay is changing. People want to pay – when and how they want. They also expect it to be easy, smooth, and safe. If it is not, they will choose another way to pay. Are you delivering the best possible payments experience?

    In this online session we will explore how Visa products and services can help you acquire new customers, drive loyalty, and increase sales.

    There is no cost for attending the webinars.

    1 live session, 60 minutes

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    Empowered Small Business - Virtual

    Empowered Small Business - Virtual

    In a world where platforms and technologies have become both more powerful and more streamlined, a small business with a great product can quickly become a big business. Along the way, there are critical moments that will determine its success. Join Visa’s Innovation and Design team for a deep dive into the small business environment of today and the future. In this virtual course, you’ll learn about critical make-or-break moments and best practices for small businesses as they grow. You’ll also take a reimagined look at how Visa’s capabilities can help small businesses manage their success.

    45-minute virtual course

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    Online Courses

    API 101

    API 101

    Wearables, cars, your home, retail, and mobile --- they all have one thing in common. APIs.  This online course introduces you to how APIs work, how financial institutions use them, and why they are important to your business.  

    1 course, 15 minutes, 6-month unlimited access after enrollment

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    Biometrics for Payments — Virtual (recording of session held October 13, 2020)

    Biometrics for Payments — Virtual (recording of session held October 13, 2020)

    This webcast is a recording of a virtual course session held on October 13, 2020.

    We are witnessing the evolution of biometrics in payments before our eyes as new technologies and use cases begin to emerge. As we continue to grow our understanding of the consumer mindset, we are seeing the vast possibilities of how biometrics can improve the shopping experience. However, there are still major hurdles, including privacy and adoption, to overcome before biometrics changes the payments ecosystem as we know it and reaches its full potential.

    Join Visa’s Innovation and Design team as we explore how biometrics is being used today and how Visa is leveraging its expertise to shape the future of biometrics. In this recording, you’ll learn how biometrics can enable payments, explore transformative opportunities and gain insights from pilots conducted by Visa’s team.

    As a valued Visa member, this recording is available to you at no additional cost.

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    Debit eCommerce: Insights and Strategies to Accelerate Growth

    Debit eCommerce: Insights and Strategies to Accelerate Growth

    More and more consumers are shopping online and eCommerce has become the fastest growing channel for card products. During this online course, we will share key strategies and insights that debit issuers can use to enhance the payment experience for their cardholders while accelerating eCommerce growth.

    1 course, 40-minutes

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    Digital Commerce in Europe - Acquirer version of webinar recorded 14 December 2017 (Europe Only)

    Digital Commerce in Europe - Acquirer version of webinar recorded 14 December 2017 (Europe Only)

    From the phone, to the watch, to the car – the way people pay is changing. People want to pay – when and how they want. They also expect it to be easy, smooth, and safe. If it is not, they will choose another way to pay. Are you delivering the best possible payments experience?

    This recording of a webinar held previously explores how Visa products and services can help you acquire new customers, drive loyalty, and increase sales.

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    Digital Commerce in Europe - Issuer version of webinar recorded 13 December 2017 (Europe Only)

    Digital Commerce in Europe - Issuer version of webinar recorded 13 December 2017 (Europe Only)

    From the phone, to the watch, to the car – the way people pay is changing. People want to pay – when and how they want. They also expect it to be easy, smooth, and safe. If it is not, they will choose another way to pay. Are you delivering the best possible payments experience?

    This recording of a webinar held previously explores how Visa products and services can help you acquire new customers, drive loyalty, and increase sales.

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    Digitizing the Cardholder Experience

    Digitizing the Cardholder Experience

    Learn how to create a digital payment center for your cardholders. This online course walks through the marketing tools and strategies that issuers can use to promote their brand in the digital payment space.

    1 course, 20 minutes, 6 month unlimited access after enrollment

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    Driving Card Usage with Visa Checkout

    Driving Card Usage with Visa Checkout

    Find out how Visa Checkout can help grow your brand in digital commerce. This online course walks through the marketing tools and strategies that issuers can use to promote their brand in the digital payment space.

    1 course, 30 minutes, 6 month unlimited access after enrollment

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    Futurist View of Payments — Virtual (recording of session held September 29, 2020)

    Futurist View of Payments — Virtual (recording of session held September 29, 2020)

    Virtual Course

    This webcast is a recording of a virtual course session held on September 29, 2020.

    In this recording, you’ll join Visa’s Innovation and Design team as we explore trends that drive innovation. In this forward-thinking session, you’ll learn how to capture opportunities enabled by payments in a dynamic, competitive market. You’ll discover how you can approach and develop solutions for today’s challenges while positioning yourself as a future market leader. We will also share how Visa brings our vision of the future of payments to life.

    As a valued Visa member, this recording is available to you at no additional cost.

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    Search Engine Optimization (US only)

    Search Engine Optimization (US only)

    Gain an understanding of what Search Engine Optimization (SEO) is, why it is an important part of your digital marketing strategy, and how to get started. You will learn about on-page and off-page factors that influence your ranking on Search Engine Results Pages (SERPs) thereby driving brand and product awareness. This session will get you thinking about how to develop your SEO strategy as well as inform you about Visa resources that are available to help.

    1 course, 30 minutes, 6-month unlimited access after enrollment

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    Small Business Insights: Impact of COVID-19  — Virtual (recording of session held August 31, 2020)

    Small Business Insights: Impact of COVID-19  — Virtual (recording of session held August 31, 2020)

    Virtual Course

    This webcast is a recording of a virtual course session held on August 31, 2020.

    Small businesses are facing significant challenges resulting from COVID-19. To better serve their consumers, many of them are pivoting to a virtual business model. In this recording, you’ll join Visa’s Innovation and Design team as they share their research on how COVID-19 has affected small businesses. You’ll explore the sentiments, voices and challenges of small business owners in light of recent events and discover opportunities for consumers and financial institutions to help.

    As a valued Visa member, this recording is available to you at no additional cost.

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    Staying Top of Wallet with Digital Payments

    Staying Top of Wallet with Digital Payments

    Learn how to maintain top of wallet in today’s digital payment space. This course focuses on multiple strategies that you can use to stay top of mind with consumers – in both the digital world and physical environment.

    1 course, 20 minutes, 6 month unlimited access after enrollment

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    The New Digital Consumer

    The New Digital Consumer

    Young people today are digital natives. To engage these new consumers, financial institutions must build products that appeal to them and that address their pain points. This course discusses the evolving digital consumer and their frustrations with financial services. It also outlines opportunities for financial institutions to meet the needs of this growing cohort.

    1 course, 45 minutes, 6 months unlimited access after enrollment.

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    The Value of APIs

    The Value of APIs

    Digital devices are changing the way we deliver and think about payments. In this online course, you will learn how APIs are helping financial institutions deliver better customer experiences.  See how travel notification services can improve your cardholders travel experience.  Learn how giving cardholders the ability to manage their card controls can increase satisfaction. When you make it easier for your cardholders to manage their information and alerts, you can help reduce calls to your customer service center.

    1 course, 15 minutes, 6-month unlimited access after enrollment

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    Tokenization 101

    Tokenization 101

    Interested in understanding how payment tokenization increases the security of payment transactions and provides consumers innovative ways to pay?  We will discuss the ABCs of tokenization and adoption challenges. This is a replay of the live webinar hosted 19 July 2017.

    1 course, 30 minutes, 6 month unlimited access after enrollment.

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    Trends for Issuers and Merchants during COVID-19  — Virtual (recording of session held August 26, 2020)

    Trends for Issuers and Merchants during COVID-19  — Virtual (recording of session held August 26, 2020)

    Virtual Course

    This webcast is a recording of a virtual course session held on August 26, 2020.

    Both merchants and issuers have been responding swiftly to changing consumer needs, mindsets and spending behaviors due to COVID-19. In this recording, Visa’s Innovation and Design team will cover relevant trends for merchants and issuers as they navigate through today’s business environment. In the first part of this course, you’ll learn how merchants are reevaluating their business models and strategies to best serve and communicate with consumers. You’ll also see how issuers are responding proactively with key messages to educate and equip their audiences with the knowledge and tools needed to manage their finances. In the second half of this course, you’ll explore key consumer messaging from issuers in the United States, communication methods and changes to products and procedures.

    As a valued Visa member, this recording is available to you at no additional cost.

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    Understanding Today’s Consumer Mindsets and Spending Habits — Virtual (recording of session held August 24, 2020)

    Understanding Today’s Consumer Mindsets and Spending Habits — Virtual (recording of session held August 24, 2020)

    This webcast is a recording of a virtual course session held on August 24, 2020.

    COVID-19 has affected many aspects of our lives, including how we act as consumers. Many people are changing their thinking on how they pay, where they shop and how much they spend. Join Visa’s Innovation and Design team as they share their research on the impact of COVID-19 on the consumer. In this recording, you’ll get a deeper understanding of consumer mindsets, how COVID-19 has affected spending behavior, and current attitudes toward commerce and money.

    As a valued Visa member, this recording is available to you at no additional cost.

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    Visa Performance Solutions - Social Media Landscape and Best Practices for Community and Regional Issuers

    Visa Performance Solutions - Social Media Landscape and Best Practices for Community and Regional Issuers

    How effective is your social media strategy? In this online course, we will explore how Issuers use social media, the opportunities social media marketing offers, and how Visa can help.  We will highlight strategies and posts that drive engagement and share best practices for social media success.

    1 course, 35 minutes, 6-month unlimited access after enrollment

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    Events & Workshops

    Understanding Visa Disputes - Virtual

    Understanding Visa Disputes - Virtual

    Get up to speed on Visa’s dispute rules. This virtual course focuses on all four dispute categories and the conditions within each. You will learn about how these four categories fall into two dispute workflows, and get explanations on the rules, requirements and timeframes for each. Throughout this course, you will assess real-world dispute case studies and determine the key actions necessary to achieve proper resolution.

    Four-day virtual course (3.5 hours per day)

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    Understanding Visa Disputes (UVD)

    Understanding Visa Disputes (UVD)

    Learn the best ways to handle disputes while providing great customer service to cardholders and merchants.  This introductory three-day workshop provides a foundational understanding of the timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes.

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    Bundled Courses

    Dispute Best Practices and Hot Topics

    Dispute Best Practices and Hot Topics

    This series of short courses covers specific dispute best practices and topics related to Visa disputes. Each course is designed to give you important information about dispute issues affecting clients today. Each course is approximately 5-10 minutes in length and covers hot topics such as compelling evidence, arbitration, time requirements, and more. You can elect to enroll in one or more individual courses, or enroll in the entire series.

    1 series, multiple 5 to 10 minute courses

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    Handling Disputes with Visa Resolve Online

    Handling Disputes with Visa Resolve Online

    Visa Resolve Online (VROL) provides additional transaction information so that you can try to resolve the dispute before it gets started. Using VROL in the new dispute process will proactively eliminate invalid disputes and responses. It will apply automated liability assignment, where possible, resulting in a more efficient process.  This bundled online series will show you how to use VROL.

    16-course bundle, 4 ½ hours, 6 months unlimited access after enrollment.

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    Understanding Visa Dispute Rules

    Understanding Visa Dispute Rules

    This series of online courses provides an overview of Visa Dispute timelines, touchpoints, and associated processes.  You will review various real-world dispute situations and the key rule decisions necessary to achieve proper resolution. This online series will also help you understand the four disputes categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes.  You can complete every course in the bundled series, or view only those which are most relevant to you.

    5-course bundle, 9 hours total (each module is 90 minutes), 6 months unlimited access after enrollment


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    Online Courses

    Arbitration Case Filing Time Limits

    Arbitration Case Filing Time Limits

    This quick course reviews specific timeframes associated with filing arbitration cases to avoid losing the disputed transaction amount and the associated review fees.

    1-course, 7 minutes

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    Best Practices for Initiating a Transaction Inquiry

    Best Practices for Initiating a Transaction Inquiry

    Understand how and when to correctly use a transaction inquiry. If used correctly by clients it will avoid a dispute going down the wrong dispute condition or Visa Resolve Online (VROL) improperly rejecting the dispute.

    1-course, 5 minutes

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    Build an Effective Dispute Case

    Build an Effective Dispute Case

    Build an effective dispute case by learning tips and best practices that you should use prior to filing an arbitration case with Visa.

    1-course, 5 minutes

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    Compelling Evidence

    Compelling Evidence

    This quick course will help you understand what is considered compelling evidence vs. not compelling evidence. This will help reduce unnecessary arbitration case filings and fees.We will share best practices for acquirers and issuers.

    1-course, 10 minutes

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    Creating Stop Payment Orders in Visa Resolve Online

    Creating Stop Payment Orders in Visa Resolve Online

    Is a merchant still charging a cardholder for a recurrent payment after the cardholder has cancelled the service? You can put a stop to it by creating a stop payment order in Visa Resolve Online (VROL). VisaNet will then decline qualifying transactions on behalf of the issuer. This course shows you how to add, update, and delete a manual stop payment order and use a real-time inquiry to review it. This course is included in the Handling Disputes with Visa Resolve Online bundled course.

    1-course, 23 minutes, 6 months unlimited access after purchase.

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    Creating Transaction Inquiries in Visa Resolve Online

    Creating Transaction Inquiries in Visa Resolve Online

    What is the first thing you do when a cardholder does not recognize a transaction? You research the transaction to get more information about it. The transaction inquiry function in Visa Resolve Online (VROL) lets you search Visa databases to find authorization and settlement transactions. Transaction inquiry is the first step to creating a dispute in the new dispute process. This course shows you how to create a transaction inquiry and other related inquiries. This course is included in the Handling Disputes with Visa Resolve Online bundled course.

    1-course, 28 minutes, 6 months unlimited access after purchase.

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    Dispute Case Filing in Visa Resolve Online

    Dispute Case Filing in Visa Resolve Online

    When you cannot come to an agreement and you need Visa to step in on a dispute, it is time for Arbitration or Compliance. Both issuers and acquirers may file arbitration and compliance cases. This course helps you understand the case filing process and explains how to file arbitration, or compliance, how to view acknowledge and rejection letters from Visa, as well as how to respond to or appeal cases. This course is included in the Handling Disputes with Visa Resolve Online bundled course.

    1-course, 35 minutes, 6 months unlimited access after purchase.

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    Dispute Financials in Visa Resolve Online (VROL)

    Dispute Financials in Visa Resolve Online (VROL)

    How does liability change when a dispute is won or lost? Dispute financials are the answer. You have two options for dispute financials: client initiated or VROL initiated. This course discusses both approaches, including when dispute financials are required from the client or supplied by Visa. This course is included in the Handling Disputes with Visa Resolve Online bundled course.

    1 course, 16 minute, 6 months unlimited access after purchase.

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    Dispute Pre-Filing in Visa Resolve Online

    Dispute Pre-Filing in Visa Resolve Online

    Do you have a dispute that you cannot resolve? Why not try one more time before sending it to Visa by filing pre-arbitration. If a dispute is not the answer, the other party has violated a Visa Rule; you can try to work it out through pre-compliance. This course describes how to create, respond to, and recall both pre-arbitration and pre-compliance questionnaires. This course is included in the Handling Disputes with Visa Resolve Online bundled course.

    1-course, 34 minutes, 6 months unlimited access after purchase.

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    DPS Processing Report Services

    DPS Processing Report Services

    This high level overview provides a summary of the available, on-demand reports found in Processing Reports Services. It is meant to supplement the Web Reports Reference Guide found in Visa Online.


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    Exception Review Queue Do’s and Don’ts

    Exception Review Queue Do’s and Don’ts

    When your dispute rejects do you know when you should submit an inquiry to the Exception Review Queue? In this quick course, you will learn how and when to use the Exception Review Queue process.

    1-course, 11 minutes

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    Initiating History Inquiries in Visa Resolve Online

    Initiating History Inquiries in Visa Resolve Online

    Have you already reported fraud on a card? Have you already added it to the Exception File? What about a Stop Payment order?  You can use a history inquiry to find out.  This course shows you how to initiate fraud reporting, exception file, and stop payment history inquiries. This course is included in the Handling Disputes with Visa Resolve Online bundled course.

    1-course, 19 minutes, 6 months unlimited access after purchase

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    Merchant Credit Best Practices for Acquirers and Issuers

    Merchant Credit Best Practices for Acquirers and Issuers

    Understand key best practices for accepting or processing disputes related to merchant credits throughout the dispute cycle.

    1-course, 5 minutes

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    Pre-Dispute Resolution Overview

    Pre-Dispute Resolution Overview

    Pre-dispute resolution is gaining momentum as a way for clients to optimize their dispute process. With the recent acquisition of Verifi, Visa is investing in solutions to help our clients manage their dispute operations efficiently.

    This webcast covers the concept of pre-dispute resolution, including trends and new products and offerings.

    1 course, 60 minutes total, 6 month unlimited access after purchase

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    Pre-Disputes Services: Revisited— replay of June 2020 webinar

    Pre-Disputes Services: Revisited— replay of June 2020 webinar

    Pre-dispute resolution is gaining momentum as a way for clients to optimize the dispute process. With its recent acquisition of Verifi, Visa is investing in solutions to help clients manage dispute operations efficiently.

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    Prepare for Testing With Visa Resolve Online

    Prepare for Testing With Visa Resolve Online

    This webcast will provide Visa Resolve Online System Interface users with information and best practices on testing prior to a release.

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    Prepare for Visa Resolve Online Testing for Release 20.1 – replay of live webcast

    Prepare for Visa Resolve Online Testing for Release 20.1 – replay of live webcast

    This webcast has been created to prepare clients for Visa Resolve Online (VROL) Release 20.1 testing. The webinars will focus on the changes to Associated Transaction Research (ATR) and TC 15 testing.

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    Processing Accounting Entry Memos in Visa Resolve Online

    Processing Accounting Entry Memos in Visa Resolve Online

    Do you need to track your internal general ledger entries for dispute cases? This module shows you how to use Accounting Entry Memos to export entries into your general accounting system to track write-offs and cardholder credits. This course is included in the Handling Disputes with Visa Resolve Online bundled course.

    1-course, 12 minutes, 6 months unlimited access after purchase.

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    Processing Adjustments in Visa Resolve Online

    Processing Adjustments in Visa Resolve Online

    If you are an acquirer and you need to credit or debit an issuer, you can use a Visa Resolve Online (VROL) adjustment. This course shows you how to create an adjustment from an existing case and how to view an adjustment. Both issuers and acquirers can view adjustments. This course is included in the Handling Disputes with Visa Resolve Online bundled course.

    1-course, 14 minutes, 6 months unlimited access after purchase.

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    Processing Collaboration in Visa Resolve Online

    Processing Collaboration in Visa Resolve Online

    Do you need to ask a question or exchange information with another Visa client? Submit an inquiry to resolve a question before it becomes a dispute. Use good faith collaboration to settle disputes informally.  Clients in the United States can use Auto-Substantiation Receipt Request (ASRR) collaboration to handle inquiries and disputes on healthcare auto-substantiation transactions. Finally, acquirers can use Card Recovery collaboration to let issuers know they have recovered a card. This course discusses how to initiate, respond to, recall, and close collaboration transactions. This course is included in the Handling Disputes with Visa Resolve Online bundled course.

    1-course, 24 minutes, 6 months unlimited access after purchase.

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    Processing Disputes in Visa Resolve Online

    Processing Disputes in Visa Resolve Online

    The Visa dispute process is changing. Are you ready? In the new process, disputes are routed through one of two workflows—allocation or collaboration—based on the dispute category. This course shows you how to initiate and respond to disputes in Visa Resolve Online using the new dispute process. This course is included in the Handling Disputes with Visa Resolve Online bundled course.

    1-course, 48 minutes, 6 months unlimited access after purchase.

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    Processing Exception File Listings in Visa Resolve Online

    Processing Exception File Listings in Visa Resolve Online

    Once you identify a card as lost, stolen, or counterfeit, you need to block any transactions made with the card. You can add cards to the Exception File so that VisaNet can decline transactions or return a message to the acquirer when that card is used. This course shows you how block “bad” cards by adding them to the Exception File. This course is included in the Handling Disputes with Visa Resolve Online bundled course.

    1-course, 16 minutes, 6 months unlimited access after purchase.

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    Processing Fraud Reports in Visa Resolve Online

    Processing Fraud Reports in Visa Resolve Online

    When you encounter fraud within your Visa card portfolio, you need to notify Visa of the fraudulent activity. This course shows you how to use Visa Resolve Online (VROL) to create fraud reports for Not Received as Issued (NRI) fraud, Convenience Check fraud, and other fraud. Issuers, acquirers, and other users who are initiating fraud on behalf of a financial institution can submit fraud reports. This course is included in the Handling Disputes with Visa Resolve Online bundled course.

    1 course, 32 minutes, 6 months unlimited access after purchase.

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    Processing Messages in Visa Resolve Online

    Processing Messages in Visa Resolve Online

    Do you need to ask a question or convey information outside of the dispute process? You might be able to use a message. Messages are non-financial transactions that issuers and acquirers can exchange. Visa Resolve Online (VROL) supports the Request Proof of Posting (RPP) Message type. This course describes the message queues, message workflow, and the procedures for processing messages. This course is included in the Handling Disputes with Visa Resolve Online bundled course.

    1-course, 29 minutes, 6 months unlimited access after purchase.

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    Processing Miscellaneous Fees in Visa Resolve Online

    Processing Miscellaneous Fees in Visa Resolve Online

    Visa clients can use miscellaneous fee transactions to collect a fee from or disburse funds to another Visa client. You can initiate a stand-alone miscellaneous fee or create one within an existing case. This course shows you how to create a miscellaneous fee from an existing case and how to accept or dispute miscellaneous fees. This course is included in the Handling Disputes with Visa Resolve Online bundled course.

    1-course, 12 minutes, 6 months unlimited access after purchase.

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    Processing Pre-Disputes in VROL (Visa Resolve Online)

    Processing Pre-Disputes in VROL (Visa Resolve Online)

    Visa Resolve Online (VROL) offers the Pre-Dispute process to assist clients in addressing cardholder disputes before they enter into a dispute process. • Providing real-time access to merchant information and/or order details that are made available at the time of interaction with the cardholder. • Facilitating an expedited resolution to resolve the dispute. The key components of the Pre-Dispute Services are as follows: • Order Insight (OI) and Rapid Dispute Resolution (RDR)

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    Queues in Visa Resolve Online

    Queues in Visa Resolve Online

    Is it your job to manage dispute cases? If you are a Visa Resolve Online (VROL) client, we suggest that you review the queues on a regular basis. Queues are lists of cases owned by the user’s VROL organization. This course explains some of the most commonly used queues and discusses how to view, sort, and configure queues. This course is included in the Handling Disputes with Visa Resolve Online bundled course.

    1-course, 18 minutes, 6 months unlimited access after purchase.

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    Responding to Disputes Related to COVID-19 - Virtual (recording of session held April 17, 2020)

    Responding to Disputes Related to COVID-19 - Virtual (recording of session held April 17, 2020)

    This webcast is a recording of a virtual course session held on April 17, 2020. In this recording, Visa dispute resolution experts discuss how the COVID-19 outbreak may be affecting your ability to manage and respond to disputes. You’ll learn about the impacts to Visa rules and what you can do to assist your cardholders and merchants during this unprecedented period of time. You’ll also hear several sample scenarios and learn more about important resources you can leverage to help you better serve your customers.

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    Tips for Processing Authorization Disputes

    Tips for Processing Authorization Disputes

    Understand key tips and best practices for processing authorization disputes under Dispute Category 11 – Authorization. We will cover what is a valid authorization, special authorization request allowances, approval response validity time limits and authorization reversal/replacement amounts.

    1-course, 5 minutes

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    Understanding Fraud Dispute Paths

    Understanding Fraud Dispute Paths

    This quick course will give Issuers some simple steps to take to ensure their fraud disputes are processed correctly, and how they can avoid having the dispute go down the wrong fraud dispute path.

    1-course, 10 minutes

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    Understanding Visa Dispute Rules: Authorization Disputes – Category 11

    Understanding Visa Dispute Rules: Authorization Disputes – Category 11

    Get up to speed on the latest Authorization-related dispute rules.  This online course focuses on Authorization Category 11 conditions.  The course explains the rules and processing requirements for Card Recovery Bulletin, Declined Authorization, and No Authorization disputes.  This course is included in the bundled online series called Understanding Visa Dispute Rules.

    1 course, 90-minutes, 6-month unlimited access after enrollment

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    Understanding Visa Dispute Rules: Consumer Disputes–Category 13

    Understanding Visa Dispute Rules: Consumer Disputes–Category 13

    Learn how to successfully resolve consumer disputes. This online course focuses Consumer Disputes Category 13 conditions. The course explains the rules and processing requirements for each of the Consumer Disputes conditions. This course is included in the bundled online series called Understanding Visa Dispute Rules.

    1 course, 90-minutes, 6-month unlimited access after enrollment

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    Understanding Visa Dispute Rules: Fraud Disputes – Category 10

    Understanding Visa Dispute Rules: Fraud Disputes – Category 10

    Become a pro at resolving fraud-related disputes.This online course focuses on Fraud Category 10 conditions. The course explains the rules, processing requirements, and timeframes for each condition and offers recommendations for making accurate and timely dispute resolution decisions. This course is included in the bundled online series called Understanding Visa Dispute Rules.

    1 course, 90-minutes, 6-month unlimited access after enrollment

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    Understanding Visa Dispute Rules: Pre-Arbitration, Arbitration, and Compliance

    Understanding Visa Dispute Rules: Pre-Arbitration, Arbitration, and Compliance

    Strengthen your Arbitration and Compliance expertise. This online course expands on the Arbitration process including Pre-Arbitration, and discusses best practices for Arbitration management. The course also describes how Visa’s compliance process works when there is a Visa rule violation, no existing dispute right, and an acquirer or issuer has incurred or will incur a financial loss due to the violation. This course is included in the bundled online series called Understanding Visa Dispute Rules.

    1 course, 90-minutes, 6-month unlimited access after enrollment

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    Understanding Visa Dispute Rules: Processing Errors Disputes–Category 12

    Understanding Visa Dispute Rules: Processing Errors Disputes–Category 12

    Learn what to do when a processing error dispute comes your way.This online course covers Processing Errors Category 12 conditions. The course highlights the dispute situations that can occur when an acquirer processes a transaction erroneously or when there is a merchant error during the sales process. It also explains the rules and processing requirements for each of the Processing Error conditions. This course is included in the bundled online series called Understanding Visa Dispute Rules.

    1 course, 90-minutes, 6-month unlimited access after enrollment

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    Visa Resolve Online Release 20.2 Release Notes – replay of live webcast

    Visa Resolve Online Release 20.2 Release Notes – replay of live webcast

    This webcast will provide an overview of the Visa Resolve Online (VROL) Release 20.2 Release The VROL release notes describe modifications to the VROL production environment that are made as part of each release.

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    Visa Risk-based Auto Dispute (VRAD) Real-Time System Interface (RTSI) Integration Overview

    Visa Risk-based Auto Dispute (VRAD) Real-Time System Interface (RTSI) Integration Overview

    Visa Risk-based Auto-Dispute (VRAD) is an optional service that integrates issuers’ risk management platforms, such as Visa Risk Manager (VRM), into the Visa network for Dispute Processing. This optional service allows issuers to automate fraud dispute preparation, processing and write-offs, as well as alert merchants that fraud has occurred. VRAD is hosted on the Visa Resolve Online platform, which manages and supports the dispute process.

    26 mins 25 secs

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    Online Courses

    Edit Package Fundamentals

    Edit Package Fundamentals

    Learn how to install and use Edit Package (Release 4.0) for Windows. This online course provides demonstrations, step-by-step instructions, and addresses several frequently asked questions. It will help you understand where the Edit Package fits within the VisaNet system, as well as how to install, use, and process outgoing and incoming files.

    1 course, 2.5 hours total, 6 month unlimited access after enrollment

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    Visa Direct: Visa’s Solution to Address the $12.5 Trillion* Funds Disbursements Opportunity

    Visa Direct: Visa’s Solution to Address the $12.5 Trillion* Funds Disbursements Opportunity

    Get up-to-speed on today’s demand for faster “push” payments. This online course focuses on Visa’s solution to address the $12.5 trillion* funds disbursements opportunity in North America. The course discusses market opportunities in North America and various ways Visa Direct can be used. You will also learn how Visa Direct works, enablement basics for push payments, and the ways in which acquirers, processors, and merchants can utilize network connections to build Visa Direct capabilities.

    45-minute, online course. Replay of live online event.

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    VisaNet Overview

    VisaNet Overview

    Understand how VisaNet delivers on Visa’s promise of secure, reliable payments. This one-hour online courses explains the role that various participants play in a typical VisaNet transaction and how they connect to VisaNet. This course also describes the authorization, clearing, and settlement process as well as the steps involved in dual-message and full-financial processing.

    1 course, 1 hour total, 6 month unlimited access after enrollment

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    Events & Workshops

    Building Crucial Payments Expertise

    Building Crucial Payments Expertise

    Have you just started working in payments? Are you a new Visa client?  This 3-day course covers the key topics you need to know about our dynamic industry and the Visa payment system. Learn about Visa’s core products and services, how payments are processed and the various ways you can minimize payment risk and maximize revenue. This course also describes how to work with Visa when launching new products and services.

    3-day workshop

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    Effective Authorization Management (Europe Only)

    Effective Authorization Management (Europe Only)

    This two-day course equips participants with a comprehensive understanding of the Visa Europe Authorizations. As well as providing a thorough grounding in the authorization process itself, the course will review the Visa Europe Authorisation-specific parameters that Issuers can set according to their business needs to deliver a better customer-experience with a fast, guaranteed response (Stand In Processing) and reduce exposure to risk with a range of advanced security solutions (Positive Cardholder Authorization Service, PIN, Verified by Visa).

    The workshops consists of interactive exercises and scenarios and is delivered by experts on transaction processing.

    2-day workshop

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    Effective Clearing and Settlement (Europe Only)

    Effective Clearing and Settlement (Europe Only)

    Get a comprehensive understanding of the key elements of the daily clearing and settlement service. This two-day course will clarify the relationship between Clearing and Settlement, we will explain the flow of a transaction as it is cleared and settled, share practical advice and best practice procedures on how to settle accurately. In addition, we will cover the funds transfer process and use the Visa Settlement Service (VSS) Reports to reconcile, identify and solve problems.

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    Essentials to Improve Financial Performance - Virtual

    Essentials to Improve Financial Performance - Virtual

    Increase your understanding of how Visa settles transactions. Join payments expert  Natalia Grant-Ross in a three-hour virtual course and explore what a settlement is and how it works. You’ll learn about the components of transaction settlement, including how it links to the clearing process and how net settlement amounts are calculated. You’ll also learn about funds transfer logistics and timing and review settlement relationships, reporting hierarchies and VisaNet Settlement Service (VSS) reports.

    Three-hour virtual course

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    Fundamentals of Transaction Processing (Europe Only)

    Fundamentals of Transaction Processing (Europe Only)

    If you are new to the world of transaction processing or who would like to understand the lifecycle of a transaction better, this course is for you!

    This two day course provides an introduction to Visa Europe’s authorisation, clearing and settlement services. Participants will be introduced to the four-party model, the roles played by issuers, acquirers, merchants and Visa, and the key steps involved in a transaction being authorised through to being cleared, and then settled.

    2-day workshop

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    Implementing Chip with Visa Smart Debit/Credit (VSDC) Cards

    Implementing Chip with Visa Smart Debit/Credit (VSDC) Cards

    Explore why it’s important to implement chip in your organization.This 2-day course provides a high-level business case for chip and explains the responsibility changes associated with the EMV Liability Shift.It also goes into details on chip implementation, the card production process, and best practices for successful migration.During the group activities and discussions you will work on developing chip card strategies and making sure you have the proper chip infrastructure in place. You will also learn about Visa Consumer Authentication Services (VCAS), Visa payWave, tokenization services, and Visa’s mobile and cloud-based payments program.

    2 day workshop

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    Intermediate Operations: Clearing (features content previously included in VisaNet Financial Management)

    Intermediate Operations: Clearing (features content previously included in VisaNet Financial Management)

    Develop the skills and best practices you need to conduct an error-free clearing process. In this virtual course, you’ll discuss Edit Package options that are essential for effective clearing and gain a stronger understanding of currency conversion for cross-border transactions. You’ll also gain practical experience in efficient processing of BASE II files and performing currency conversion through group activities and case studies.

    Three-day virtual course (three hours per day)

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    Intermediate Operations: Settlement (features content previously included in VisaNet Financial Management)

    Intermediate Operations: Settlement (features content previously included in VisaNet Financial Management)

    Discover the key aspects of conducting settlement through the VisaNet Settlement Service (VSS). In this virtual course, you’ll gain a stronger understanding of Interchange Reimbursement Fees (IRF) and Visa charges. You’ll also learn about the default reporting solutions, see examples of how you can customize settlement hierarchies and receive recommendations on how to use the Edit Package, VSS reports and other available information for reconciliation. Additionally, you’ll gain practical experience in interpreting VSS reports and calculating IRF through group activities and case studies.

    Two-day virtual course (three hours per day)


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    Managing Risk Through Authorization Strategies

    Managing Risk Through Authorization Strategies

    Do you want a more secure, well-managed and profitable business?  This 2-day workshop covers the Visa system tools, services, and strategies you need to handle authorizations more efficiently. It also explains how card and PIN verifications, chip cards, and Verified by Visa can help your organization reduce its exposure to fraud.  The course is highly interactive with many group activities, so come prepared to develop your authorization and risk management skills, improve your authorization rates, and expand your success. 

    2 day workshop

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    Maximizing the Value of VisaNet

    Maximizing the Value of VisaNet

    Discover the many ways you can leverage VisaNet’s payment processing capabilities and value-added services. This 3-day course provides a comprehensive look at VisaNet’s payment capabilities. It is intended to help you build your knowledge of authorization, clearing, and settlement based on current operational best practices that apply to VisaNet services such as V.I.P, Base II, and Visa Settlement Services (VSS), as well as Visa Advanced Authorization, Visa Risk Manager, Edit Package, and others. It also covers Visa innovation technology solutions: Visa Token Service, Visa Direct, and Visa Secure.

    3 day workshop

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    Member Agent Registration - Program Request Management (PRM) Overview (Europe only)

    Member Agent Registration - Program Request Management (PRM) Overview (Europe only)

    As part of the ongoing integration process, Visa is introducing the Program Request Management (PRM) tool, for member agent registration in Europe. The PRM tool will be replacing the manual member agent registration (ARD) forms.  In this live online course, we will provide an overview of how to use the PRM tool to register new agents, modify and terminate existing agents. We will address questions at the end of the presentation.

    1-course, 60 minutes

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    Operations Basics - Virtual

    Operations Basics - Virtual

    Are you a new Visa client, or new to the payments industry? This virtual course will give you a deeper awareness of all aspects of our dynamic industry and the Visa payments system. You’ll gain an understanding of industry trends, how the payments system works, and how payments are processed. You’ll also learn about current payments risks and discover strategies to help you mitigate them. The knowledge and skills gained from this course will help you build a foundation for success and grow in your role. 

    Three-day virtual course (three hours per day)

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    Visa First - Virtual

    Visa First - Virtual

    Are you involved in or responsible for implementing a new Visa card program at your organization? This virtual course will provide you with a complete picture of what it takes to run an efficient and profitable card business. If this is your first time launching and issuing Visa cards, you’ll gain an understanding of the elements involved in a successful launch, including the tools and tactics that can help you maximize revenue, minimize risk and best work with Visa. You’ll also learn about the timelines, obligations and fees that you’ll need to consider as part of your launch. Seize the opportunity to learn and interact with a Visa expert and your peers during this highly engaging and interactive course. 

    Seven-day virtual course (spread over two weeks, 3.5 hours per day) 

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    Visa First (EN)

    Visa First (EN)

    Are you responsible for implementing a new Visa card program in your organization? This 5-day course will give you a complete picture of what it takes to run an efficient and profitable card business. If this is your first time launching and issuing Visa cards, this course will give you the details you need, including information on how to maximize revenue, minimize risk, and how to best work with Visa. We will also cover the important timelines, obligations, and fees you will need to consider. The case studies and group discussions also give you a chance to share ideas and best practices.

    5 day workshop

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    Visa Kick Start - Virtual

    Visa Kick Start - Virtual

    Discover how you can make the most of your partnership with Visa. In this virtual course, you’ll gain a foundational understanding of the key elements involved in running an efficient and profitable payments business. If this is your first time launching and issuing Visa cards, this course is for you.

    Three-day virtual course (three hours per day)

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    Visa Kick-Start (Europe Only)

    Visa Kick-Start (Europe Only)

    Do you need to understand how to make the most of your partnership with Visa? This 2-day course covers the core principles and practices you need to run an efficient and profitable payments business.  If this is your first time launching and issuing cards, this course is for you. It offers the card payment basics that are most vital to successfully developing and promoting card products, maximizing revenue, and minimizing risk.

    2-day workshop

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    VisaNet Financial Management

    VisaNet Financial Management

    By the end of the course you will appreciate the financial importance of an efficient clearing and settlement process.

    3 day workshop

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    Online Courses

    ATM Campaign Manager

    ATM Campaign Manager

    Expand your institution’s marketing campaigns to your terminals via ATM Campaign Manager. With this Web Based Training (WBT) series you will learn how to utilize ATM Campaign Manager to create, distribute and manage ATM advertising campaigns to easily market new products and services to cardholders who use your ATMs.

    Key Topics

    • Understanding ATM Campaign Manager
    • Building ATM Campaigns
    • Accessing & Working with ATM Information
    • Working with Existing Campaigns.

    Who Should View

    Staff members from financial institutions that are responsible for marketing messaging via ATM campaigns.

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    Boost Your Authorization Approval Rates, Customer Satisfaction, and Profitability

    Boost Your Authorization Approval Rates, Customer Satisfaction, and Profitability

    Want to improve your authorization performance? This 30 minute online course focuses on the steps that issuers can take to strike a balance between higher approval rates and optimal risk management, which can help improve customer satisfaction and increase revenue. This course provides a high-level overview of the authorization landscape and transaction process, as well as the opportunities and tools available to help optimize your approval strategies.

    1 course, 30 minutes total, 6 month unlimited access after purchase

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    Client Article (Visa Business News) Webinar – 8 January 2018 Recording

    Client Article (Visa Business News) Webinar – 8 January 2018 Recording

    On the second Monday of each month, we host a webinar for clients in Europe.  These webinars are free to register and occur from 11:00 to 13:00 GMT and cover all Client Articles (Visa Business News articles) issued during the past month. 

    The recording is now available for the 8 January 2018 webinar for those that missed it.

    To register for upcoming webinars please visit https://www.visabusinessschool.com/en/course/5d64c987-a2fc-419d-a46d-07c59c0a498c

    1 course, 30 minutes, 6 months unlimited access after enrollment 

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    Diving into Visa Billing Statements - Europe Only

    Diving into Visa Billing Statements - Europe Only

    Learn how to access Visa billing statements, how to read and research billing items, and how invoice amounts are paid.   This online course introduces you to the basics of accessing your Visa invoice.  It will also help you understand the detailed sections of your invoice and how to find more information on specific billing lines.  You will also learn about the Visa billing cycle, the basics of settlement hierarchies, and how fees for different entities are paid.  There is a quick self-check quiz at the end of each key topic area.

    This course is intended for Visa clients in the Europe region only. A course by the same name is available for clients outside of the Europe region.

    1 course, 60 minutes total, 6 month unlimited access after registration 

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    Diving into Visa Billing Statements (all regions except Europe)

    Diving into Visa Billing Statements (all regions except Europe)

    Learn how to access Visa billing statements, how to read and research billing items, and how invoice amounts are paid.   This online course introduces you to the basics of accessing your Visa invoice.  It will also help you understand the detailed sections of your invoice and how to find more information on specific billing lines.  You will also learn about the Visa billing cycle, the basics of settlement hierarchies, and how fees for different entities are paid.  There is a quick self-check quiz at the end of each key topic area.

    This course is intended for Visa clients in all regions except Europe. A course by the same name is available for clients in the Europe region.

    1 course, 60 minutes total, 6 month unlimited access after registration 

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    eMIQ Overview

    eMIQ Overview

    Customers in Brazil who need to add a BIN or make configuration changes to an existing BIN use the online Electronic Member Information Questionnaire, or eMIQ application to request changes. This 2 hour online course explains how to use the eMIQ application and gives specific field-level help for completing the Dual ~ Issuer Bin Installation /Update form.

    1 course, 2 hours total, 6 month unlimited access after enrollment

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    Global Customer Assistance Services (GCAS) 101

    Global Customer Assistance Services (GCAS) 101

    This course highlights the services available under the Global Customer Assistance Service program. It reviews the service options, global standards and best practices, as well as additional resources.

    1 course, 15 minutes, 6 month unlimited access after purchase

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    Global Operating Certificate Program - AP, CEMEA, Europe, Canada and LAC

    Global Operating Certificate Program - AP, CEMEA, Europe, Canada and LAC

    Learn about the new Global Operating Certificate (GOC) system to input and submit your quarterly Operating Certification. Find out how the system guides you through the eight-step process submission and certification process, including an Excel upload option. This course is intended for Visa clients in the AP, CEMEA, Europe, and Canada regions.

    1 course, 30 minutes duration, 6 months unlimited access after enrollment 

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    Improve Your eCommerce Authorization Approval Rates

    Improve Your eCommerce Authorization Approval Rates

    Fine-tune your eCommerce transaction authorization strategies for optimal performance.In today’s payment environment, higher eCommerce authorization approval rates are a key driver of online customer satisfaction and engagement, which can result in greater card usage, cardholder retention, and higher revenue potential. This 30 minute course focuses on the best practices that issuers can apply to boost their eCommerce authorization approval rates while managing risk exposure.

    1 course, 30 minutes total,6 month unlimited access after purchase

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    Incremental and Estimated Authorization Rule Changes

    Incremental and Estimated Authorization Rule Changes

    Are you ready? In April 2017, there will be new changes to the rules for incremental and estimated authorizations. Find out how new data will help with authorization holds. Learn which merchants have new rights to estimated and incremental authorizations. Understand the length of time an authorization is valid.Visa experts Seth Friedman and Martyn Selman will explain the changes in detail and provide applicable examples.

    1 course, 60 minutes, 6 month unlimited access after purchase.

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    Member Agent Registration - Program Request Management (PRM) Overview - 19 June 2018 Recording (Europe only)

    Member Agent Registration - Program Request Management (PRM) Overview - 19 June 2018 Recording (Europe only)

    As part of the ongoing integration process, Visa is introducing the Program Request Management (PRM) tool, for member agent registration in Europe. The PRM tool will be replacing the manual member agent registration (ARD) forms.  This is a recording of a webcast that was presented on 19 June 2018 and provides an overview of how to use the PRM tool to register new agents, and modify and terminate existing agents.

    1 course, 60 minutes total, 6 months unlimited access after enrollment

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    Optimize Your Authorization Decisioning through Reduced Risk Exposure

    Optimize Your Authorization Decisioning through Reduced Risk Exposure

    Increase your approval performance through proven fraud mitigation strategies. This 30 minute online course focuses on best practices that issuers can apply today to strike a balance between higher approval rates and optimal risk management, which in turn can result in greater customer satisfaction and increased revenue.

    1 course, 30 minutes total, 6 months unlimited access after purchase

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    Stored Credentials & Merchant-Initiated Transactions – Replay of webinar held 6 December 2017 (Europe Only)

    Stored Credentials & Merchant-Initiated Transactions – Replay of webinar held 6 December 2017 (Europe Only)

    To give Issuers greater visibility into various transaction types, Visa introduced two new frameworks. The Stored Credentials and Merchant-Initiated Transaction frameworks will ultimately help Issuers better manage risk and fraud so they can improve approval rates and the cardholder experience.

    This webinar provides an overview of both frameworks. It also covers how to the use the data elements in various business scenarios, and the key elements to review in authorization policies.

    1 course, 60 minutes total, 6 month unlimited access after purchase

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    U.S. Quarterly Operating Certificate Filing

    U.S. Quarterly Operating Certificate Filing

    Learn how to file a U.S. Quarterly Operating Certificate. This 15 minute course provides an overview of what it is and the steps you will take to access the system and file. This course also covers best practices and where to go for more information. It also includes access to two helpful resources: VOL QOC Quick Start Guide, and Operating Certificate Instructions.

    1 course, 15 minutes total, 6 month unlimited access after enrollment

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    Using the Visa Online Invoice Portal - Europe only

    Using the Visa Online Invoice Portal - Europe only

    The new Visa Online Invoice Portal (VOIP) gives Visa clients in all regions except Europe improved online access to their Visa invoices. VOIP now replaces the AP Online Invoice Presentment (APOIP) application for Asia Pacific and the Online Member Invoice (OMI) tool in other regions, and offers improved functionality. This course provides information about how to access and use VOIP to view and retrieve your Visa invoices.

    This course is intended for Visa clients in the Europe region only. A course by the same name is available for clients outside of the Europe region.

    1 course, 25 minutes, 6 month unlimited access after enrollment

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    Using the Visa Online Invoice Portal (all regions except Europe)

    Using the Visa Online Invoice Portal (all regions except Europe)

    The new Visa Online Invoice Portal (VOIP) gives Visa clients in all regions except Europe improved online access to their Visa invoices. VOIP now replaces the AP Online Invoice Presentment (APOIP) application for Asia Pacific and the Online Member Invoice (OMI) tool in other regions, and offers improved functionality. This course provides information about how to access and use VOIP to view and retrieve your Visa invoices.

    This course is intended for Visa clients in all regions except Europe. A course by the same name is available for clients in the Europe region.

    1 course, 25 minutes, 6 month unlimited access after enrollment

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    Visa Emergency Services (VES) Application

    Visa Emergency Services (VES) Application

    This online course will help you learn how to use Visa Emergency Services (VES) application. The VES application supports the fulfillment of emergency card replacement and emergency cash disbursement requests from issuers and processors. The application is also used to review, update and provide a decision on emergency service requests initiated by the cardholders through Visa Global Customer Assistance Services (GCAS).

    1-course, 15 minutes, 6 months unlimited access after enrollment

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    Visa Emergency Services (VES) Application - French

    Visa Emergency Services (VES) Application - French

    This online course will help you learn how to use Visa Emergency Services (VES) application. The VES application supports the fulfillment of emergency card replacement and emergency cash disbursement requests from issuers and processors. The application is also used to review, update and provide a decision on emergency service requests initiated by the cardholders through Visa Global Customer Assistance Services (GCAS).

    Note: This course is delivered in French.

    1-course, 15 minutes, 6 months unlimited access after enrollment

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    Visa Numerics Initiative | Basic Numerics Overview

    Visa Numerics Initiative | Basic Numerics Overview

    This 12-minute video is a basic overview of the Visa Numerics Initiative. Upon completion, you will have a high-level understanding of the what, why and how Visa is supporting the industry change to the 8-digit BIN standard. This content is appropriate for Processors, Acquirers, Third Party agents and Issuers.

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    What is Fallback?

    What is Fallback?

    Would you like to learn about best practices that help you avoid losing transaction revenue because of chip fallback transactions? This 10-minute online course will teach you about the different types of fallback transactions, and provide best practices for responding to a fallback transaction.

    1 course, 10 minutes, 6 months unlimited access following enrollment

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    Events & Workshops

    Beginner Fraud Prevention

    Beginner Fraud Prevention

    Join us for in-depth look at the latest tools, information, and best practices that today's issuers and acquirers need to better manage fraud risk, reduce associated fraud losses, and improve profitability. This interactive 2-day course focuses foundations of fraud management, fraud trends and attacks, and offers strategies to combat them. It is designed for groups and departments that are critical to identifying and neutralizing fraud threats. If you prefer, you can also take one of the preparatory online courses before you attend this more detailed instructor-led course: Introduction to Fraud Prevention for Issuers, Introduction to Fraud Prevention for Acquirers .

    2-day workshop

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    Build Authorization Strategies to Fight Fraud

    Build Authorization Strategies to Fight Fraud

    Obtaining the right balance between fighting fraud and allowing your cardholders to use their cards will give you the differentiation you need to continue growing your portfolio. Allowing good authorizations to go through, while stopping fraudsters in their tracks will give your cardholders the trust they need to make your card their top of wallet. In this two-day course you will get a proven methodology to analyze the historic and current fraud trends, and define a base strategy so you can quickly identify new ways the fraudsters are trying to abuse your product. Bring your electronic device to class to work on group exercises.

    2-day course

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    Effective Fraud Management for Issuers (Europe Only)

    Effective Fraud Management for Issuers (Europe Only)

    As the card business has matured, so have the techniques of the fraudsters. This means that card issuers have to constantly review and improve their fraud management capabilities.

    This two day course examines the core business skills and knowledge needed by issuer fraud managers to manage their fraud department effectively into today's economic environment. It focuses on the fraud manager's role and responsibilities, fraud structure & policy, as well as the core risks and techniques available for identifying, managing and controlling fraud losses. Latest fraud trends across Europe will be discussed along with best practise examples of how fraud managers can reduce their fraud exposure and operational costs.

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    Effective Risk Management for Acquirers (Europe Only)

    Effective Risk Management for Acquirers (Europe Only)

    This two day workshop examines the essential skills and knowledge acquirer risk managers to manage and minimize their fraud and credit risks effectively.

    The interactive workshop focuses on the importance of the acquirer risk manager's role in effectively managing the core and hidden risks that acquirers are faced with today, and outlines best practise techniques for managing and controlling the business exposure to loss. If any member of staff in your fraud or risk departments, or your investigative team, requires an understanding of the current fraud types, current modus operandi and basic prevention techniques together with knowledge of Visa Europe's tools and systems to help them manage fraud on a day-to-day business, then you may also like to consider another Visa Business School course; Introduction to fraud.

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    Enhancing Authentication Experience in Digital Commerce: 3DS 2.0 (Europe Only)

    Enhancing Authentication Experience in Digital Commerce: 3DS 2.0 (Europe Only)

    The digital economy is growing at an unparalleled pace. While it can make consumers’ lives easier, it can be challenging for those providing digital payments.  For example, operating across multiple devices, changing to meet the Payment Services Directive (PSD2), and keeping payments safe. Please join this online session to hear how 3-D Secure 2.0 (3DS 2.0) and Visa’s suite of Risk and Authentication products can ensure the best protection for your clients. We will also discuss ways to improve the digital payment experience while remaining competitive.

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    Intermediate Fraud Prevention — Virtual (formerly Fraud Prevention for Issuers and Acquirers)

    Intermediate Fraud Prevention — Virtual (formerly Fraud Prevention for Issuers and Acquirers)

    Join our Visa fraud and risk experts for a look at the latest tools, information and best practices that issuers and acquirers need to better manage fraud risk, reduce associated fraud losses and improve profitability. During this virtual course, you’ll learn about the foundations of fraud and risk management. You’ll also learn about fraud trends, including attacks and the strategies you can use to combat them.

    Three-day virtual course (3.5 hours per day)

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    Introduction to Fraud Management (Europe Only)

    Introduction to Fraud Management (Europe Only)

    Introduction to Fraud Management is an interactive course, providing delegates with an understanding of the fraud types and fraud modus operandi occurring today from both an issuing and an acquiring perspective. In addition, the course will provide an insight into Visa Europe's fraud prevention tools, programmes and best practise.  This course consists of a number of presentations, exercises and case studies where attendees will have the opportunity to discuss fraud issues with members of the Visa Europe fraud management team. 

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    Payments Crime:  Fighting Back

    Payments Crime: Fighting Back

    This one-hour live online course (webinar) will provide tactical recommendations for detecting, deterring and disrupting payments crime targeting your financial institution.  The discussion will include real world anecdotes,  with examples of what worked and what did not.  Visa’s Payment Fraud Disruption team is often the first to identify malicious campaigns and, too often, the only line of defense between threat actors and their targets.  Attend to understand what it takes to keep your infrastructure and payment network secure from today’s most pervasive threats.

    60-minute, live online course

    Who Should Attend
    People responsible for the infrastructure security of financial institutions and processors (e.g., CISOs, COOs, network and cyber security personnel).

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    Online Courses

    3-D Secure 2.0 Overview and Update for Acquirers

    3-D Secure 2.0 Overview and Update for Acquirers

    As more connected devices become payment devices, the need for speed and security are paramount. The new 3-D Secure 2.0 protocol will help prevent fraud and accelerate digital commerce with fast, secure authentication. See how the updated standard provides a frictionless shopping experience and better data.

    40-minute online course, 6 months unlimited access after enrollment

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    3-D Secure 2.0 Overview and Update for Issuers

    3-D Secure 2.0 Overview and Update for Issuers

    As more connected devices become payment devices, the need for speed and security are paramount. The new 3-D Secure 2.0 protocol will help prevent fraud and accelerate digital commerce with fast, secure authentication. See how the updated standard provides a frictionless shopping experience and better data.

    40-minute online course, 6 months unlimited access after enrollment

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    3D Secure 2.0: Risk-based Authentication & Enhanced Data - Acquirers

    3D Secure 2.0: Risk-based Authentication & Enhanced Data - Acquirers

    Three-Domain (3-D) Secure is a messaging protocol that gives merchants and issuers a way to authenticate cardholders for e-commerce transactions prior to authorization.This course will provide an overview of the enhanced data provided with 3-D Secure 2.0, which improves risk-based authentication capabilities and solves for concerns with user friction and online shopping cart abandonment with the prior protocol.

    50-minute course, 6-month unlimited access after enrollment

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    3D Secure 2.0: Risk-based Authentication & Enhanced Data - Issuers

    3D Secure 2.0: Risk-based Authentication & Enhanced Data - Issuers

    Three-Domain (3-D) Secure is a messaging protocol that gives merchants and issuers a way to authenticate cardholders for e-commerce transactions prior to authorization.This course will provide an overview of the enhanced data provided with 3-D Secure 2.0, which improves risk-based authentication capabilities and solves for concerns with user friction and online shopping cart abandonment with the prior protocol.

    50-minute course, 6-month unlimited access after enrollment

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    Containment and Remediation of Security Breaches

    Containment and Remediation of Security Breaches

    Worried about data compromise? In this 45 minute online course we’ll examine the “cyber attack kill chain” to identify the process attackers take to breach networks and what you can do to prevent compromise at each phase. We’ll review a merchant case study to demonstrate why a breach occurred, and how you can avoid these types of mistakes. We will also take an in-depth look at containment, eradication and remediation measures to consider. Want to tackle cyber thieves straight on, view this online course.

    1 course, 45 minutes, 6 month unlimited access after enrollment

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    Data Security Basics for Small Merchants

    Data Security Basics for Small Merchants

    Don’t let your small business merchants put their critical data at risk! This 40 minute online course provides an in-depth look at the controls and actions that today’s small business merchants need to address the latest data security challenges and protect their business and customers from data thieves. The primary goal of this course is to help small merchants become more active in building and sustaining a culture of data security.

    1 course, 40 minutes total, 6 month unlimited access after purchase

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    eCommerce Fraud: Tips and Tools to Manage Your Merchant Fraud Risk

    eCommerce Fraud: Tips and Tools to Manage Your Merchant Fraud Risk

    Help your merchants build a reliable risk management system to protect their eCommerce business. This 30 minute online course serves as a playbook for how acquirers can train merchants to build a reliable fraud prevention system. It covers the use of robust internal files, intelligent transaction controls, and the tools and best practices that merchants needs to accurately review orders, screen appropriately, and identify suspicious activities.

    1 course, 30 minutes total, 6 month unlimited access after enrollment

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    Enhancing Authentication Experience in Digital Commerce: 3DS 2.0 - Replay of webinar held 3 January 2018 (Europe Only)

    Enhancing Authentication Experience in Digital Commerce: 3DS 2.0 - Replay of webinar held 3 January 2018 (Europe Only)

    The digital economy is growing at an unparalleled pace. While it can make consumers’ lives easier, it can be challenging for those providing digital payments.  For example, operating across multiple devices, changing to meet the Payment Services Directive (PSD2), and keeping payments safe. This recording of a webinar held earlier discusses how 3-D Secure 2.0 (3DS 2.0) and Visa’s suite of Risk and Authentication products can ensure the best protection for your clients.

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    Fraud Prevention Strategies for Retail Transactions

    Fraud Prevention Strategies for Retail Transactions

    Help merchants spot fraud schemes that can impact their business. This 30 minute online course discusses how merchants, both card present and card not present, can identify and avoid fraud. The course is designed to help merchants better understand common methods of fraud and how to protect themselves.

    1 course, 30 minutes, 6 month unlimited access after enrollment

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    Fraud Schemes Targeting NFC Payments - Replay of Webinar Held April 9, 2019

    Fraud Schemes Targeting NFC Payments - Replay of Webinar Held April 9, 2019

    With the expansion of contactless mobile and card programs, Visa has seen several new attempts by fraudsters to take advantage of gaps in chip and token processing logic to monetize compromised card data in the card present environment. In this live online event, Simon Hurry, a chip security expert at Visa, will discuss the recent fraud schemes targeting NFC payments, and how issuers can identify and prevent this fraudulent activity.

    25-minute online course, 6 months unlimited access after enrollment

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    Global Investigation Management Tool (GIMT) – For Acquirers

    Global Investigation Management Tool (GIMT) – For Acquirers

    Acquirers:Do you want to learn more about the new Global Investigation Management Tool (GIMT)?This online course provides an overview of the tool and shows you how to access and use the tool. You will learn how GIMT can help you efficiently report suspected payment card comprises and manage case investigations.

    1-course, 30-minutes, 6-month unlimited access after enrollment

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    Global Investigation Management Tool (GIMT) – For Issuers

    Global Investigation Management Tool (GIMT) – For Issuers

    Issuers:Do you want to learn more about the new Global Investigation Management Tool (GIMT)?This online course provides an overview of the tool and shows you how to access and use the tool.GIMT gives you a more efficient process to report suspected compromises and empowers acquirers to swiftly review, monitor and manage breach investigations.

    1-course, 30-minutes, 6-month unlimited access after enrollment

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    How to Use Transaction Data to Manage Fraud Risk

    How to Use Transaction Data to Manage Fraud Risk

    The rise of mobile and cloud-based payments allows cardholders to pay via different devices, and across multiple interfaces. As payment transaction types diversify, issuers are finding it increasingly important to take a holistic approach to managing risk. Issuers must evaluate each transaction on its own merits by embedding logic in their authorization hosts, which uses the point-of-sale (POS) entry mode and the transaction service code to evaluate card verification values.  This online course will provide an overview of these data elements, along with best practices that issuers should consider in order to optimize risk management in your portfolios.

    1 course, 30 minutes, 6-month unlimited access after enrollment

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    Identifying and Mitigating Threats to eCommerce Payment Processing

    Identifying and Mitigating Threats to eCommerce Payment Processing

    Do you handle or manage risk investigations and compromises? This 30 minute course provides an overview of cybercrime, and shares examples of code and chatter that some cyber criminals use. You will also get a look at some of the top attacks that can lead to your data being exposed on the web. We will discuss the Payment System Risk (PSR) group at Visa, and how they handle threats to ecommerce merchants and other entities that process or store cardholder data.

    1 course, 30 minutes total, 6 month unlimited access after enrollment

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    Improving Issuer Authorization Rates with Visa Consumer Authentication Service

    Improving Issuer Authorization Rates with Visa Consumer Authentication Service

    Find out how you can confidently authenticate consumers prior to authorization and allow the majority of your low risk transactions to proceed without the need for additional verification. This can help you minimize abandonment at the point of purchase and improve your cardholder’s experience. This 20 minute online course explains how you can increase your online transaction authorization acceptance rates, decrease fraud, and achieve the proper balance between risk and reward.

    1 course, 20 minutes total, 6 month unlimited access

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    Introduction to Fraud Prevention for Acquirers

    Introduction to Fraud Prevention for Acquirers

    Acquirers: Learn how to identify and handle the current fraud scams that pose the biggest threats to your business. This 80-minute online course delivers an overview of the serious fraud issues that acquirers face today, the types of criminals involved, and the current fraud schemes carried out around the world. This course also covers practices in a card-present and card-not-present environments. This information can help you mitigate future fraud losses through careful merchant monitoring. It also draws upon real-world examples from law enforcement professionals and acquirers.

    1 course, 80 minutes total, 6 months unlimited access after enrollment

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    Introduction to Fraud Prevention for Issuers

    Introduction to Fraud Prevention for Issuers

    Issuers: Learn how to stop fraud in its tracks – today. This 45-minute online course will help you identify the current fraud scams that pose the biggest threats to your business. This course addresses the various fraud schemes that are currently being carried out worldwide, the types of criminals involved, and the key tactics they use to steal from issuing financial institutions. It also explains the various fraud prevention tools and strategies that you can use to successfully combat fraud and prevent associated losses. The real-world cases and examples demonstrate how different fraud scams are played out at the issuer level.

    1 course, 45 minutes total, 6 months unlimited access after enrollment

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    Issuer Risk and Security Essentials

    Issuer Risk and Security Essentials

    This online series is designed for regional, community or credit union issuer in the United States. It will give fraud and risk managers a high-level view of the threats to the U.S. and how fraudsters continue to change tactics given greater levels of adoption of chip technology for face-to-face transactions. Each of the modules provides in-depth insights into various fraud schemes.  By the end of this series, participants will better understand the schemes that fraudsters are applying, and the tactics to more effectively address those fraud schemes.  

    1 course, 7 sections. Each section is 20-30 minutes in length. 6-month unlimited access after enrollment

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    Moving from Real Time Scoring to Visa Advanced Authorization and Visa Risk Manager (Europe Only)

    Moving from Real Time Scoring to Visa Advanced Authorization and Visa Risk Manager (Europe Only)

    Visa will integrate its European processing platforms with its global processing platforms between April and August 2018. As part of the authorization migration, Visa will discontinue Real Time Scoring (RTS) services and replace them with Visa Advanced Authorization (VAA) and Visa Risk Manager (VRM) services. If you are currently enrolled in RTS, this course will introduce you to the incoming services and the migration approach. You will also learn about training and testing opportunities.

    1 course, 44-minutes, 6-month unlimited access after enrollment

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    Payments Crime: Fighting Back (replay of webinar held on 8/15/19)

    Payments Crime: Fighting Back (replay of webinar held on 8/15/19)

      This is a reply of the one hour webinar which provided tactical recommendations for detecting, deterring and disrupting payments crime targeting financial institutions. The discussion include real world anecdotes, with examples of what worked and what did not. Visa’s Payment Fraud Disruption team is often the first to identify malicious campaigns and, too often, the only line of defense between threat actors and their targets.View this webcast to understand what it takes to keep your infrastructure and payment network secure from today’s most pervasive threats.

    1-course, 45 minutes, 6 months unlimited access after purchase.

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    Security and Control for Europe - Acquirer version of webinar recorded 15 November 2017 (Europe Only)

    Security and Control for Europe - Acquirer version of webinar recorded 15 November 2017 (Europe Only)

    Would you like to learn more about how you will benefit as Europe continues to integrate into One Visa? In this 16-minute recorded webinar we share how Visa’s global products and services can help to address key pain-points experienced by you and your customers in the security and control space. We discuss how our products can help you manage the cost of fraud while delivering a better experience for the end user.

    1 course, 16 minutes total, 6 months unlimited access after enrollment

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    Security and Control for Europe - Issuer version of webinar recorded 14 November 2017 (Europe Only)

    Security and Control for Europe - Issuer version of webinar recorded 14 November 2017 (Europe Only)

    Would you like to learn more about how you will benefit as Europe continues to integrate into One Visa? In this 23-minute recorded webinar we share how Visa’s global products and services can help to address key pain-points experienced by you and your customers in the security and control space. We discuss how our products can help you manage the cost of fraud while delivering a better experience for the end user.

    1 course, 23 minutes total, 6 months unlimited access after enrollment

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    Strategies to Effectively Manage Data Compromise

    Strategies to Effectively Manage Data Compromise

    Learn about the latest data comprise trends and how malware at point of sale works. This 30-minute course provides an overview of the data threat landscape, the methods attackers use, and the investigation process of a suspected data compromise. It also walks through some of the intrusions that Visa sees through the Compromised Account Management System (CAMS) and what to do when a breach occurs.

    1 course, 30 minutes, 6 month unlimited access after enrollment

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    Visa Data Manager 2.0

    Visa Data Manager 2.0

    Watch this video on how to access Visa Data Manager 2.0.  You will learn how to navigate through the new user interface, and you will become familiar with the drag and drop reports that are now available.   As a VDM user, you will have the ability to access robust customer data that enables you to track spending patterns, uncover marketing opportunities, and better manage risk and attrition through effective account management strategies.

    1 course, 20 minutes, 6 months unlimited access after enrollment

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    Visa Device Profiling on Visa Online (VOL)

    Visa Device Profiling on Visa Online (VOL)

    The Visa Device Profiling (VDP) tool provides a simple way for issuers and acquirers to manage their exposure to cross-border ATM fraud. In this course you’ll look at what ATM exposure is and how the VDP tool can be used by banks to predict their exposure to cross-border ATM fraud. You’ll discover how to access and generate reports from the tool. And finally, look at how to analyse the data from the VDP reports to spot any potential fraudulent trends and protect your organisation from cross-border ATM fraud.

    1 course, 40 minutes, 6 months unlimited access following enrollment

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    Visa Risk Manager

    Visa Risk Manager

    Gain a complete understanding of Visa Risk Manager (VRM) features and functionalities, and how you can best use it to your advantage. This course consists of nine modules and is available at no charge.

    1 course with 9 modules, 16 hours total, 6-month unlimited access after enrollment

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    Visa Risk Manager - Japanese

    Visa Risk Manager - Japanese

    Gain a complete understanding of how you can best use Visa Risk Manager (VRM) to your advantage. This interactive online course introduces you to the solution and delivers an overview of key components such as Rule Manager, Case Manager, and the Compromised Account Management System. This course consists of five modules and is available at no charge. Many of the modules in this course include interactive slides with animations, walk through guides, or videos. 

    Note that this course is in the Japanese language. 

    1 course with 5 modules, approximately 6 hours total, 6 month unlimited access after enrollment 

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    Visa Risk Manager Best Practices for Tokenization

    Visa Risk Manager Best Practices for Tokenization

    Do you need to know how to use Visa Risk Manager to capture fraud while provisioning tokens? This on-demand training reviews best practices and frequently asked questions from those who use Visa Risk Manager (VRM). Tokenization replaces sensitive payment account information with payment tokens (or unique digital account numbers).

    1 course, 30-minutes, 6 month unlimited access after purchase 

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    Visa Risk Performance Tracking (VRPT)

    Visa Risk Performance Tracking (VRPT)

    Get a quick preview of the Visa Risk Performance Tracking (VRPT) system. This quick course walks you through the screens that acquirers use to view the case information of merchants that have entered a risk program.Highlights include viewing cases and transaction details, as well as submitting a remediation plan to Visa.

    1 course, 5 minutes total, 6 month unlimited access after enrollment

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    PIN Security

    Important and required to approve the audits of Visa about the PIN.

    - Executive-Information Security, Ecuador

    Maximizing the Value of VisaNet

    The workshop has been very organized, clear and specific, with examples that clearly illustrated the subject.

    - Development Analyst, Peru

    The Business of Fraud Risk Management

    Extremely rewarding & worthwhile both in knowledge gained & business relationships made.

    - Card and Payments Manager, Australia