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Catalog

We understand you’re busy.  That’s why we offer you a choice in when, where, and how you learn.  Simply choose the topic of most interest, and select the learning solution (online, workshop, special event) that works for you.  If you can’t find what you’re looking for, perhaps we can help your organization with one of our custom training programs. 

Events & Workshops

Acquirer Business Fundamentals

Acquirer Business Fundamentals

Learn what it takes to run an acquirer business and how to develop a profitable merchant network. This course cover topics such as key considerations for merchant setup, profitability and fraud prevention. It also addresses marketing, chargeback processing, and emerging payment technologies. Participants will work through various case studies and group activities in this two day workshop. This content is also available in a bundled course that you can complete online. Refer to the FAQ for details on the differences between the bundled course and workshops.

2 day workshop

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Reduce Merchant Risk and Protect Your Profitability

Reduce Merchant Risk and Protect Your Profitability

Learn how to guard against illegal and prohibited merchant transactions in this two-hour webinar. Join Tony Carter, live online, as he explores the different ways in which you can identify and investigate suspicious merchant activity. Scams that can potentially expose your bank to increased merchant fraud and risk losses. He will describe today’s most common types of merchant fraud. He will also explain the different types of merchant activity indicators you can routinely monitor to spot fraudulent actions and risky merchant practices. Throughout this two-hour webinar, you will have a chance to share your ideas and ask questions using the online polls and chat features. 

2-hour live webinar

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Understanding Merchant Acceptance

Understanding Merchant Acceptance

Acquirers: Merchants need your assistance on how to best accept payments. This course provides an overview of basic merchant rules and guidelines for accepting and processing transactions. You will also learn how to properly process Visa transactions, understand Visa products and rules, and protect cardholder data, while minimizing the risk of loss from fraud. This content is also available in a bundled course that you can complete online. Refer to the FAQ for details on the differences between the bundled course and workshops.

1 day workshop

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Bundled Courses

Acquirer Business Fundamentals

Acquirer Business Fundamentals

Learn what it takes to run an acquirer business and how to develop a profitable merchant network. This course cover topics such as key considerations for merchant setup, profitability and fraud prevention. It also addresses marketing, chargeback processing, and emerging payment technologies. This bundled course consists of nine courses, each segment is 10-35 minutes in length. This content is also delivered in an interactive, two day workshop. Refer to the FAQ for details on the differences between the bundled course and workshops.

9 course series, 3 hours total, 6 month unlimited access after purchase

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Understanding Merchant Acceptance

Understanding Merchant Acceptance

Learn Visa’s payment acceptance rules and procedures that must be applied in the card-present and card-absent sales environment. This knowledge will help you to train your merchants how to do it right the first time and every time at the point of sale. This bundled course consists of 3 courses and can be completed in an hour, or you can purchase each course individually. This content is also delivered in an interactive, two day workshop. Refer to the FAQ for details on the differences between the bundled course and workshops.

3 course series, 60 minutes total, 6 month unlimited access after purchase

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Online Courses

Acquirer Profitability

Acquirer Profitability

Learn about acquirer business drivers, revenues, and expenses. This 20 minute online course also addresses the considerations and challenges that impact acquirer profitability both positively and negatively. It covers the major revenue and expense drivers as well as the primary risk and challenges acquirers face today. This course is included in the bundled course called Acquirer Business Fundamentals.

1 course, 20 minutes total, 6 month unlimited access after purchase

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Authorization, Clearing, and Settlement

Authorization, Clearing, and Settlement

Learn about the transaction process. This ten minute online course details what happens during each transaction phase, the players involved and the processing methods used. You will learn about the three transaction processes as well as dual-message and single-message processing. This course is included in the bundled course called Acquirer Business Fundamentals.

1 course, 10 minutes total, 6 month unlimited access after purchase

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Card-Absent Merchant Payment Acceptance

Card-Absent Merchant Payment Acceptance

This 30 minute online course covers Visa payment acceptance in the card-absent environment. The course covers the best practices needed to ensure the cardholder and transaction are legitimate. This knowledge will help you train your merchants on how to optimize payment acceptance strategies, handle recurring transactions, and reduce fraud losses. This course is included in the bundled course called Understanding Merchant Acceptance.

1 course, 30 minutes total, 6 month unlimited access after purchase

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Card-Present Merchant Payment Acceptance

Card-Present Merchant Payment Acceptance

This 20 minute online course covers Visa card acceptance at the point of sale. It provides best practices on how to process Visa payments and prevent fraud losses, and discuss card recovery. This knowledge will help you train your card-present merchants to take reasonable steps to assure that the card, cardholder, and transaction are legitimate. This course is included in the bundled course called Understanding Merchant Acceptance.

1 course, 20 minutes total, 6 month unlimited access after purchase

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Chargeback Basics for Acquirers

Chargeback Basics for Acquirers

Understand the basics of chargebacks including the chargeback lifecycle and best practices for minimizing exposure. This 20 minute online course walks you through why chargebacks occur and touches on when chargeback rights do not apply. It also explains Visa chargeback monitoring tools. This course is included in the bundled course called Acquirer Business Fundamentals.

1 course, 20 minutes total, 6 month unlimited access after purchase

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Emerging Technologies

Emerging Technologies

See how payWave and Visa Easy Payment Service (VEPS) work and the benefits they offer acquirers, merchants and customers. This 20 minute online course also provides an overview of mobile point-of- sale (mPOS) and how this new technology affects the acquirer business model. This course is included in the bundled course called Acquirer Business Fundamentals.

1 course, 20 minutes total, 6 month unlimited access after purchase

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Merchant Acceptance Fundamentals

Merchant Acceptance Fundamentals

This 20 minute online course teaches the core rules that Visa merchants must apply at the point of sale. It also provides an overview of the major components of transaction processing. This knowledge will help you train your merchants to properly apply the Visa rules, enabling them to operate more effectively and ensure customer satisfaction. This course is included in the bundled course called Understanding Merchant Acceptance.

1 course, 20 minutes total, 6 month unlimited access after purchase

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Merchant Acquiring Ecosystem and Emerging Trends

Merchant Acquiring Ecosystem and Emerging Trends

The merchant acquiring landscape is rapidly changing in response to innovation, regulation, and new market entrants. Additionally, acceptance is expanding to new locations and market segments. As a result, the industry is growing more complex, and participants must adapt to the new forms of acceptance. In this session, the Visa Global Pricing & Interchange Strategy team will provide an overview of the acceptance landscape and its major players, how recent trends are driving changes in the market, the economics of merchant acquiring, and the evolving value chain and business model.

1 course, 60 minutes

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Merchant Fraud Prevention

Merchant Fraud Prevention

Learn about the common types of merchant fraud and the best practices to mitigate fraud loss. This 20 minute online course walks through an explanation of how particular scams work, examples of the scam in action, and indicators that it could be happening in your organization. This course is included in the bundled course called Acquirer Business Fundamentals.

1 course, 20 minutes total, 6 month unlimited access after purchase

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Merchant Monitoring

Merchant Monitoring

Learn how to monitor new merchants and the ways to spot and deal with suspicious new merchant activity. This 20 minute online course explains why it’s important to monitor new merchants and reports and data that you can use as acquirers to monitor merchant activity. It also provides best practices for ongoing merchant monitoring, such as conducting periodic reviews, site inspections, and monitoring websites. This course is included in the bundled course called Acquirer Business Fundamentals.

1 course, 20 minutes total, 6 month unlimited access after purchase

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Merchant Retention

Merchant Retention

Understand the importance of having a merchant retention strategy. This 15 minute online course explains how to measure retention performance by using Key Performance Indicators or KPI’s, and the critical role merchant communication and support plays in retaining merchants. This course is included in the bundled course called Acquirer Business Fundamentals.

1 course, 15 minutes total, 6 month unlimited access after purchase

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Role of the Acquirer

Role of the Acquirer

Understand the key role acquirers play in the Visa payment process. This ten minute online course provides an overview of the payment scheme model, the acquirers’ role in the model process and the partnerships and operations involved in the acquirer business. This course is included in the bundled course called Acquirer Business Fundamentals.

1 course, 10 minutes total, 6 month unlimited access after purchase

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Sales and Acquisitions

Sales and Acquisitions

Understand the merchant sales and acquisition process from a business perspective. This 20 minute online course addresses market segmentation, new merchant review and setup. It also emphasizes the importance of providing ongoing support for established merchants. This course is included in the bundled course called Acquirer Business Fundamentals.

1 course, 20 minutes total, 6 month unlimited access after purchase

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Events & Workshops

Bankcard Management School, London

Bankcard Management School, London

If you are new to the payments industry, or an experienced professional that wants to broaden their knowledge and gather best practices, this is the must-attend payments event of the year. Now in London! The Bankcard Management School is a unique learning opportunity and networking event. You will strengthen your bankcard expertise. Gain hands-on experience running a bankcard portfolio in a fictitious marketplace. Learn about the latest payments trends and best practices. Network with industry leaders, Visa experts, and global peers.

10-14 September 2018

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Bankcard Management School, Santo Domingo

Bankcard Management School, Santo Domingo

Bankcard Management School is coming to Santo Domingo! If you are new to the payments industry, or an experienced professional that wants to broaden your knowledge on the Latin America and Caribbean markets and gather best practices from Visa and industry experts alike, this program is a must-attend payments event.

Bankcard Management School is a unique learning opportunity and networking event, where you can strengthen your bankcard expertise, gain hands-on experience running a bankcard portfolio in a fictitious marketplace, and learn about the latest payments trends and best practices. Plus, network with industry leaders, Visa experts, and peers in a fun-filled, competitive-friendly environment.

1-5 October 2018

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Build an Effective Card Portfolio

Build an Effective Card Portfolio

NEW CONTENT! As market and consumer needs continue to change, so must our efforts to build and manage our card portfolios. Peter Hall recently updated this two-day course with the latest market research and best practices from card programs across the world.  This is a unique chance to see some of the most creative campaigns from various Issuers.  The course update also covers the impacts of digital, card-not-present, new players in the industry, as well as changing regulations. You will also explore the key components of issuing and acquiring as well as cost drivers, revenue models, and managing fraud risk. This course will help you understand the impact of cards on retail banking and how to set up a card program for long-term success.

2-day workshop


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Card Profitability

Card Profitability

Learn what it takes to run a profitable payments business. This two-day workshop examines the macro-economic environment, the value of payments and the typical business models used within the industry. It also covers the core economic components of issuing and acquiring. You will learn about the primary drivers of cost and revenue for consumer products and for merchant acquiring. The examples will help showcase how these profitability principles work in real life. By the end of the course, you will have a clear understanding of how to make your existing business more profitable by leveraging information, applying customer knowledge, and implementing variable pricing, within a "test and learn" discipline.

2-day workshop

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Credit Card Product Disintermediation

Credit Card Product Disintermediation

Credit cards are a unique consumer product offering as they provide a convenient means of making payments, as well as borrowing money. Profitability of credit depends upon an appropriate mix of both behaviors, and competition has never been greater. Join industry expert and finance author Jeff Slawsky, live online, as he explores how such competition is eroding both payment volume and loan balances on credit cards and what you can do to combat current trends. 

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Focus on Consumer Credit

Focus on Consumer Credit

In this webinar, payments expert Peter Hall will explore the many elements involved in developing and managing a successful credit card program, revealing both the opportunity and the challenges to be faced. This live webinar will be divided into two sessions, starting on Day 1 with the consumer banking and global context, and then on to product development and a large section on credit risk. On Day 2, Peter will cover credit card profitability, and then the focus moves to marketing, looking at the full marketing life cycle, the role of co-branding and finishing with portfolio management. You will have the opportunity to learn while engaging with Peter and your peers using chat, whiteboard and polls.

6 hours total (3 hours per session)

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International Bankcard Management School (IBMS)

International Bankcard Management School (IBMS)

This year's premiere training event with payments

Are you interested in learning how to run a successful bankcard business? This five-day event delivers the practical knowledge and hands-on experience you need in today’s competitive market. Whether you are new to the industry, or an experienced veteran, you will get answers and insights on card profitability, marketing, risk management, data analysis, and a chance to test your skills in the simulation competition. Join global peers, industry leaders, and Visa experts for this action-packed week of real-world education and networking.

5-day event

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Managing Payments in Difficult Times

Managing Payments in Difficult Times

How can you manage your card business in difficult times? Join Peter Hall, live online, as he explores the potential for a card business to survive and thrive when market conditions change. He will discuss how market fluctuations, competition, and regulatory intervention can impact margins.  He will share his thoughts on how new technology and changing consumer expectations impact success.  You will also have a chance to share your ideas and ask questions using the online polls and chat features.

2 hours

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Strategies for Driving Card Portfolio Growth

Strategies for Driving Card Portfolio Growth

NEW CONTENT! Which strategies and techniques do you use to manage the growth of your card portfolio? In this two-day course, Peter Hall provides an updated look at the economic indicators and performance metrics you should consider. He also shares new insights on loyalty programs including a focus on travel reward cards.He also added more market examples, a greater focus on digital, as well as how customer service is changing. This course will also guide you on how to approach targeted lending, the application of variable pricing, and managing the customer experience. It also addresses marketing and channel management strategies, reward programs, and how to get more value through partnership marketing. If you are interested in the latest trends in the payments industry including fin-tech and start-up players, Peter also added new content on these topics.

2-day workshop


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Visa Global Challenge

Visa Global Challenge

Can you build a profitable payments portfolio in 10 weeks? Grab three colleagues and join the Visa Global Challenge, an online learning event and team-based competition, to find out. During this 10-week program, your team of four will compete against other teams from around the world to see who can build the most successful credit, debit and acquiring portfolio in a fictitious marketplace. Spend a few hours a week reviewing market data, learning new payment skills, reviewing market data, and entering decisions into the simulation tracker. At the end of each two-week period, you can see how your portfolio is performing against the other teams.

10-week event, teams of 4 people.

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Bundled Courses

Build an Effective Card Portfolio

Build an Effective Card Portfolio

Are you responsible for building a successful card portfolio? Get the latest insights and industry guidance from payments expert, Peter Hall from Intuition International. In this online course bundle, you will learn the impact of cards on retail banking and how to set up a card program for long-term success. You will explore the interdependencies of issuers and acquirers, and how to use technology to achieve the best outcomes. Peter will also share numerous best practices and success stories from other organizations throughout the world. From strategy, to positioning, to marketing, to risk management – you will gain a solid understanding of the foundational elements of what it takes to build an effective card business. This content is also available in a three-day workshop.

12 courses, 6 month unlimited access after purchase.

Note: This course was formerly Card Program Management – Level 1.

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Card Profitability

Card Profitability

Gain a comprehensive overview of the profitability of the payments business. This online course examines the macro-economic environment, the value of payments and the typical business models used within the industry. It also covers the core components that define the economics of issuing and acquiring. You will learn about the primary drivers of cost and revenue for consumer products and for merchant acquiring and see some marketing examples of these profitability principles at work. By the end of the course, you will have a clear understanding of how to make your existing business more profitable by leveraging information, applying customer knowledge, and implementing variable pricing within a "test and learn" discipline. Much of this content is also available in a two-day workshop.

12 courses, 6 month unlimited access after purchase.

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Strategies for Driving Card Portfolio Growth

Strategies for Driving Card Portfolio Growth

Managing the growth of your card program is critical to its success. This online course bundle addresses the strategies and techniques you should consider as your card portfolio grows. Payments expert Peter Hall from Intuition International will guide you through the state of the industry, the importance of metrics, lending, pricing, and how to best manage the customer experience. He will also discuss marketing and channel management strategies, loyalty and reward programs, as well as how to get more value through partnership marketing. Peter also shares success stories and best practices throughout the online course. Much of this content is also available in a two-day workshop.

11 courses, 6 month unlimited access after purchase.

Note: This course was formerly Card Program Management – Level 2.

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VTS-CS for Visa Claims Resolution (VCR) Test Data

VTS-CS for Visa Claims Resolution (VCR) Test Data

The Visa Training System-Clearing and Settlement (VTS-CS) “How to” videos provide demonstrations of a variety of functions that allow for requesting test data for VCR testing within the VTS–CS.

6 videos, 6 month unlimited access after purchase.

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Online Courses

Acquiring Fundamentals

Acquiring Fundamentals

Learn more about the business of acquiring. This webcast explains the ways in which today’s banks can use dynamic payment mechanisms to build merchant relations and increase profitability. This course is included in the Build an Effective Card Portfolio bundled course.

1 course, 30 minutes, 6 month unlimited access after purchase.

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Acquiring Profitability

Acquiring Profitability

This webcast, led by payments industry expert Peter Hall, differentiates acquiring from issuing profitability. It explores the scale of opportunity in acquiring, but also examines the more limited range of revenues and the dominance of key costs. The module focusses on the heavy dependency on getting the right mix of scale, margin and segmentation. This course is included in the Card Profitability bundled course.

1 course, 35 minutes, 6-month unlimited access after purchase.

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Build an Effective Card Portfolio - Summary

Build an Effective Card Portfolio - Summary

As you look at building a profitable card portfolio, it is important to understand why you are in the payments business and what you can do to succeed. This course summarizes the key drivers for success. Peter reviews consumer behavior, leveraging information, and working to build a profitable client base. This course is included in the Build an Effective Card Portfolio bundled course.

1-course, 20 minutes, 6 month unlimited access after purchase.

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Cardholder Communication

Cardholder Communication

How do we reach and service customers? And how do we get our card to be used—not just the first time but every time? This webcast discusses cardholder communication channels and the marketing life cycle from card activation through customer retention, covering leverage points, channel maximization, barriers, and success factors. This course is included in the Build an Effective Card Portfolio bundled course.

1 course, 35 minutes, 6 month unlimited access after purchase.

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Cards & Consumer Banking

Cards & Consumer Banking

Build a profitable payment card program. This webcast discusses how banks can use dynamic payment mechanisms to develop and keep customer relations, and build profitability. This course is included in the Build an Effective Card Portfolio bundled course.

1 course, 30 minutes, 6 month unlimited access after purchase.

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Credit Profitability

Credit Profitability

This webcast, led by payments industry expert Peter Hall, focuses on the cost, revenue and wider influences on credit card profitability. While identifying the primary costs and revenues, it gives particular attention to the key drivers, from net interest margin and cost of funds, to interchange and credit losses. It also looks at the cost/revenue evolution in the face of changing national economics and consumer behavior. This course is included in the Card Profitability bundled course.

1 course, 35 minutes, 6-month unlimited access after purchase.

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Credit Risk

Credit Risk

What is your organization’s appetite for risk? In this webcast we will go over the credit risk life cycle—both pre-issue and post-issue—credit scoring, and managing customers while balancing risk and profitability. This course is included in the Build an Effective Card Portfolio bundled course.

1 course, 50 minutes, 6 month unlimited access after purchase.

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Credit Risk Management for Existing Accounts

Credit Risk Management for Existing Accounts

The right tools and strategies helped you acquire the most profitable credit card customers. Now it’s time to take a look at the power of behavioral scorecards. These analytical tools can help you better manage risk and attrition through effective account management strategies. In this online course, Elina Rodriguez, an expert in the field of scorecard development and implementation, shares insights on what you should consider when developing and utilizing behavioral scorecards.

1 course, 40 minutes, 6 month unlimited access after purchase

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Credit Risk Management for New Accounts

Credit Risk Management for New Accounts

The profitability of your portfolio depends on how well you manage the credit risk for new accounts. In this online course, you will receive an overview of credit risk, the importance of managing this risk, and how scorecards (analytical tools) can help you identify the most trust-worthy applicants. You will also learn how to design, develop and utilize scorecards so that you can help your organization devise approval strategies that control risk while maximizing approvals.

1 course, 45 minutes, 6 month unlimited access after purchase.

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Debit Profitability

Debit Profitability

This webcast, led by payments industry expert Peter Hall, identifies the product specific components of debit card profitability. It looks at the financial dynamics of debit within the wider account relationship, examining the economic interaction of card to account. It includes discussion of the primary drivers of cost and revenue, and gives ideas for how debit card profitability can be enhanced. This course is included in the Card Profitability bundled course.

1 course, 35 minutes, 6-month unlimited access after purchase.

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Driving Credit Usage

Driving Credit Usage

Using practical examples from the front line and in depth analytics, the Driving Credit Usage webcast will outline the distinct and separate requirements for credit and debit card marketing. Learn more about leveraging card perceptions, usage and the kind of margins that are in play, and review several practical examples to generate ideas that you can take back to your organization. This course is included in the Strategies for Driving Card Portfolio Growth bundled course.

1 course, 25 minutes, 6 month unlimited access after purchase.

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Driving Debit Usage

Driving Debit Usage

Debit usage typically starts small, is cash-dominated, but evolves over time. This webcast will review debit card usage tactics that help you move through the natural evolution way from the cash-only experience. Discover new ways to move from low use, to occasion use, to habitual, and ultimately to the preferred card. This course is included in the Strategies for Driving Card Portfolio Growth bundled course.

1 course, 35 minutes, 6 month unlimited access after purchase.

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Fraud Risk

Fraud Risk

What are the major concerns relative to card fraud currently? This webcast provides an overview of card fraud, trends, and types, along with strategies to consider based on market conditions and ways to mitigate risk. This course is included in the Build an Effective Card Portfolio bundled course.

1 course, 35 minutes, 6 month unlimited access after purchase.

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Issuing Fundamentals

Issuing Fundamentals

Learn more about the business of issuing. This 30 minute webcast focuses on the issuer strategies needed to develop and market card products that successfully align with consumer payment needs. This course is included in the Build an Effective Card Portfolio bundled course.

1 course, 30 minutes, 6 month unlimited access after purchase.

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Loyalty & Retention

Loyalty & Retention

It is generally true that cardholders who stay long are more profitable. But what is it that makes them stay? Examine the nature of loyalty and how it evolves in the Loyalty and Retention webcast. We will explore the initial proposition, points, frequent flier miles, cash back or experiential elements and how you can best move between them. We will also take a look at products and the effect that has on your customer relationships. This course is included in the Strategies for Driving Card Portfolio Growth bundled course.

1 course, 35 minutes, 6 month unlimited access after purchase.

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Managing the Customer Experience

Managing the Customer Experience

The customer experience starts when you apply for a card. The Managing the Customer Experience webcast will cover how you think about engaging with the customer from the very first moment. WE will review different techniques you can use to provide service, and the effectiveness of each. Learn how customer service can be a competitive differentiator and the sustainable advantage when giving it greater focus. This course is included in the Strategies for Driving Card Portfolio Growth bundled course.

1 course, 35 minutes, 6 month unlimited access after purchase.

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Market Factors that Influence the P&L

Market Factors that Influence the P&L

This webcast, led by payments industry expert Peter Hall, explores the importance of the profit and loss (P&L) statement as a reflection of business performance. It looks at a breakdown of the components and shows the value of not just identifying the key components, but of understanding how and why they change over time. The module gives examples of different P&Ls, giving insights into what to look for and how to manage them better. This course is included in the Card Profitability bundled course.

1 course, 40 minutes, 6-month unlimited access after purchase.

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Measure to Manage

Measure to Manage

This webcast, led by payments industry expert Peter Hall, looks at the importance of meaningful measurement in order to better manage your payments business. It explores what to measure, how to interpret measurement and how to best react to it. The module includes a discussion of the value of benchmarking in driving measurement to action. This course is included in the Card Profitability bundled course.

1 course, 30 minutes, 6-month unlimited access after purchase.

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New Tactics in Profitability

New Tactics in Profitability

Are you interested in taking a new approach to recognize the nature of markets and the contraction of margins? The New Tactics in Profitability webcast will explore new ideas on how you can focus on cost production and revenue increases to achieve the results you desire. Learn more about the evolution of card payments and how that influences your bottom line. Using real-world examples, we will evaluate the impacts of specific programs and services have on profit. This course is included in the Strategies for Driving Card Portfolio Growth bundled course.

1 course, 35 minutes, 6 month unlimited access after purchase.

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Partnership Marketing: Co-Branding & Affinity Programs

Partnership Marketing: Co-Branding & Affinity Programs

How can your business benefit from working together with another organization and what makes it successful? In the Partnership Marketing webcast you will learn about partnership marketing and co-branding, as well as affinity programs which often have a charitable dimension. It can be much more than brands coming together. Explore how leveraging the strengths of both sides allows you to achieve what you could never do on your own. This course is included in the Strategies for Driving Card Portfolio Growth bundled course.

1 course, 35 minutes, 6 month unlimited access after purchase.

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Performance Management

Performance Management

Successful card programs begin with an understanding on where you stand in comparison to the industry, and how you react to key measurements. Using real world examples, this webcast will provide essential insights that drive portfolio growth through benchmarks, trends and best practices. Learn about important key strategies that will help you protect, preserve and grow your card business. This course is included in the Strategies for Driving Card Portfolio Growth bundled course.

1 course, 35 minutes, 6 month unlimited access after purchase.

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Portfolio Management

Portfolio Management

This webcast, led by payments industry expert Peter Hall, is all about extracting the full potential from a card portfolio, accepting that profits come from specific behaviors and are not derived equally from all cardholders. It demonstrates that careful use of data can reveal multiple opportunities for better management of the business. The module recognizes the merit of differentiating customer treatment depending on their transacting, revolving and repayment behavior. This course is included in the Card Profitability bundled course.

1 course, 30 minutes, 6-month unlimited access after purchase.

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Potential Impact of Regulation

Potential Impact of Regulation

This webcast, led by payments industry expert Peter Hall, explores the increasing impact of payments regulation. It looks at the nature of regulation, from use of data and more open access, to specific measures that impact the balance sheet. The module includes an examination of interchange regulation in different markets, with a discussion of potential reactions to those circumstances. This course is included in the Card Profitability bundled course.

1 course, 30 minutes, 6-month unlimited access after purchase.

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Prepaid Profitability

Prepaid Profitability

This webcast, led by payments industry expert Peter Hall, demonstrates that prepaid profitability is heavily dependent on the type of prepaid card that is issued. It identifies, with examples, the significantly different formulas for profitability, comparing and contrasting the balance of cost and revenue mix for one card type vs. another (i.e., gift cards compared to payroll cards). This course is included in the Card Profitability bundled course.

1 course, 35 minutes, 6-month unlimited access after purchase.

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Pricing for Profit

Pricing for Profit

This webcast, led by payments industry expert Peter Hall, explores the potential for improving profitability by changing the pricing of card products. It discusses the consumer appetite for higher prices, but also examines how product features can be meaningless if given away. The module looks at how to communicate the value of a product proposition – consumers will always pay if they sufficiently value what is offered. This course is included in the Card Profitability bundled course.

1 course, 40 minutes, 6-month unlimited access after purchase.

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Profitability

Profitability

In this webcast, Peter Hall reviews the primary cost and revenue drivers of credit, debit, and prepaid card programs; how to measure and balance them taking into consideration portfolio composition, the market, and the economy; and how to focus on what can best contribute to the bottom line. This course is included in the Build an Effective Card Portfolio bundled course.

1 course, 40 minutes, 6 month unlimited access after purchase.

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Profitability Principles and Models

Profitability Principles and Models

This webcast, led by payments industry expert Peter Hall, explores multiple methodologies for card profitability, and examines how product types can influence each approach. It looks at the financial dynamics of different payment methods and shows how issuers need to focus on specific components over which they can exert control and influence. This course is included in the Card Profitability bundled course.

1 course, 35 minutes, 6-month unlimited access after purchase.

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Re-Engineering the Collateral

Re-Engineering the Collateral

Developing clear and concise marketing materials can be fundamental to managing a successful card portfolio. Whether you communicate benefits or incorporate the functions, honing in on your key message can significantly improve effectiveness. In this webcast you will enjoy several examples that outline unique perspectives to help you determine which collateral approach is right for your objectives. This course is included in the Strategies for Driving Card Portfolio Growth bundled course.

1 course, 35 minutes, 6 month unlimited access after purchase.

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Scorecard Monitoring and Validation

Scorecard Monitoring and Validation

Learn about the importance of monitoring and tracking scorecards and how to evaluate their performance. Elina Rodriguez, an expert in the field of scorecard development and implementation, will take you behind the scenes and share sample scorecard monitoring and validation reports, as well as provide tips on how to interpret them. This insight will help you evaluate the performance of your current and future scorecard (tools) for sound practices, data, and methodologies.

1 course, 35 minutes total, 6 month unlimited access after purchase

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State of the Industry: Issues & Challenges Ahead

State of the Industry: Issues & Challenges Ahead

Do you need a greater awareness of what is happening today in our industry? In the State of Industry webcast we will review the nature of competition, the way in which we need to address cardholders and merchants and the kind of things that motivate them. We’ll see how regulation affects our business, including margins, and some of the predictable responses. Gain a greater awareness of some of the things that are happening in our industry and how to address those topics. This course is included in the Strategies for Driving Card Portfolio Growth bundled course.

1 course, 45 minutes, 6 month unlimited access after purchase.

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Subprime Lending & Risk  Based Pricing

Subprime Lending & Risk Based Pricing

Subprime lending and risk based pricing are strategies that you might consider when you serve customers that are considered ‘risky’. If you choose to service this sector, you should take into account the things that work differently from the typical credit card program, such as balancing the risk and return. This webcast covers several special techniques that you should consider adopting when serving the riskiest customer segment or considering risk based pricing. This course is included in the Strategies for Driving Card Portfolio Growth bundled course.

1 course, 40 minutes, 6 month unlimited access after purchase.

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Sub-segmentation

Sub-segmentation

In most markets, evaluating the value of the customer based on their behaviour is the most effective way to determine what portfolio segments should be focused on or treated differently. The Sub-segmentation webcast will focus on strategies to consider when you drill down to a greater level of details within your card portfolio, and suggest several approaches for each unique segment. This course is included in the Strategies for Driving Card Portfolio Growth bundled course.

1 course, 30 minutes, 6 month unlimited access after purchase.

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The Changing Payments Landscape

The Changing Payments Landscape

Are you digital native, a digital immigrant, or even a digital dinosaur? What we consider normal has evolved, and there is some relevance in that for the payments industry. In our webcast about the changing landscape, we’ll talk about what’s happening, the players involved, and the use of both mobile and social media. This course is included in the Build an Effective Card Portfolio bundled course.

1 course, 20 minutes, 6 month unlimited access after purchase.

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The Macro-Economic Environment

The Macro-Economic Environment

This webcast, led by payments industry expert Peter Hall, puts payments within the context of both the changing global and local economies. It examines the adoption of different payment products across markets and looks at how infrastructure, culture and economics impact their penetration. This course is included in the Card Profitability bundled course.

1 course, 35 minutes, 6-month unlimited access after purchase.

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The Role of Outsourcing

The Role of Outsourcing

Outsourcing various functions of a card or merchant portfolio can offer many advantages to the issuer or acquirer. This webcast outlines the roles, functions, and models of outsourcers and how they relate to back-office processing; and instructor Peter Hall delivers a detailed overview of the financial, functional, and customer-service considerations when considering an outsourcing strategy. This course is included in the Build an Effective Card Portfolio bundled course.

1 course, 25 minutes, 6 month unlimited access after purchase.

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The Value of Payments

The Value of Payments

This webcast, led by payments industry expert Peter Hall, discusses the role and evolution of payments within banking. It identifies the value of payments to a financial institution, demonstrating its full potential in contributing to the bottom line. The module also explores how payments strategy can be shaped by competitive and regulatory pressures. This course is included in the Card Profitability bundled course.

1 course, 30 minutes, 6-month unlimited access after purchase.

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Transaction Life Cycle

Transaction Life Cycle

Learn how the Visa four-party transaction processing model works. This 30 minute webcast explains how transaction data and value moves between the cardholder, merchant, acquirer, and issuer. This course is included in the Build an Effective Card Portfolio bundled course.

1 course, 30 minutes, 6 month unlimited access after purchase.

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Understanding Interchange

Understanding Interchange

Get an overview of interchange, including what it is and how it works, why it is important to the payment system and how its effectiveness is measured. This 45-minute online course also briefly reviews the global regulatory environment and the impact of regulation on interchange.

1 course, 45 minutes total, 6 month unlimited access after enrollment

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Visa Debit Product Manager Certification Program

Visa Debit Product Manager Certification Program

This course offers a comprehensive review of key industry best practices that make up a successful Debit Program. Covering all aspects of the Product Managers role in building an effective Debit program strategy, this course is a must for both new and established Product Managers who are looking to strengthen and expand their Debit Portfolio.

1 course, 2-3 hours, 6 month enrollment after purchase

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Events & Workshops

Defining Digital Payments

Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with the fundamental knowledge about digital strategies and the impacts on payment performance. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences.

3-day workshop

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Digital Commerce in Europe (Europe Only)

Digital Commerce in Europe (Europe Only)

From the phone, to the watch, to the car – the way people pay is changing. People want to pay – when and how they want. They also expect it to be easy, smooth, and safe. If it is not, they will choose another way to pay. Are you delivering the best possible payments experience?

In this online session we will explore how Visa products and services can help you acquire new customers, drive loyalty, and increase sales.

There is no cost for attending the webinars.

1 live session, 60 minutes

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Online Courses

API 101

API 101

Wearables, cars, your home, retail, and mobile --- they all have one thing in common. APIs.  This online course introduces you to how APIs work, how financial institutions use them, and why they are important to your business.  

1 course, 15 minutes, 6-month unlimited access after enrollment

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Debit eCommerce: Insights and Strategies to Accelerate Growth

Debit eCommerce: Insights and Strategies to Accelerate Growth

More and more consumers are shopping online and eCommerce has become the fastest growing channel for card products. During this online course, we will share key strategies and insights that debit issuers can use to enhance the payment experience for their cardholders while accelerating eCommerce growth.

1 course, 40-minutes

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Digital Commerce in Europe - Acquirer version of webinar recorded 14 December 2017 (Europe Only)

Digital Commerce in Europe - Acquirer version of webinar recorded 14 December 2017 (Europe Only)

From the phone, to the watch, to the car – the way people pay is changing. People want to pay – when and how they want. They also expect it to be easy, smooth, and safe. If it is not, they will choose another way to pay. Are you delivering the best possible payments experience?

This recording of a webinar held previously explores how Visa products and services can help you acquire new customers, drive loyalty, and increase sales.

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Digital Commerce in Europe - Issuer version of webinar recorded 13 December 2017 (Europe Only)

Digital Commerce in Europe - Issuer version of webinar recorded 13 December 2017 (Europe Only)

From the phone, to the watch, to the car – the way people pay is changing. People want to pay – when and how they want. They also expect it to be easy, smooth, and safe. If it is not, they will choose another way to pay. Are you delivering the best possible payments experience?

This recording of a webinar held previously explores how Visa products and services can help you acquire new customers, drive loyalty, and increase sales.

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Digitizing the Cardholder Experience

Digitizing the Cardholder Experience

Learn how to create a digital payment center for your cardholders. This online course walks through the marketing tools and strategies that issuers can use to promote their brand in the digital payment space.

1 course, 20 minutes, 6 month unlimited access after purchase

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Driving Card Usage with Visa Checkout

Driving Card Usage with Visa Checkout

Find out how Visa Checkout can help grow your brand in digital commerce. This online course walks through the marketing tools and strategies that issuers can use to promote their brand in the digital payment space.

1 course, 30 minutes, 6 month unlimited access after purchase

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Search Engine Optimization (US only)

Search Engine Optimization (US only)

Gain an understanding of what Search Engine Optimization (SEO) is, why it is an important part of your digital marketing strategy, and how to get started. You will learn about on-page and off-page factors that influence your ranking on Search Engine Results Pages (SERPs) thereby driving brand and product awareness. This session will get you thinking about how to develop your SEO strategy as well as inform you about Visa resources that are available to help.

1 course, 30 minutes, 6-month unlimited access after enrollment

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Staying Top of Wallet with Digital Payments

Staying Top of Wallet with Digital Payments

Learn how to maintain top of wallet in today’s digital payment space. This course focuses on multiple strategies that you can use to stay top of mind with consumers – in both the digital world and physical environment.

1 course, 20 minutes, 6 month unlimited access after purchase

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The New Digital Consumer

The New Digital Consumer

Young people today are digital natives. To engage these new consumers, financial institutions must build products that appeal to them and that address their pain points. This course discusses the evolving digital consumer and their frustrations with financial services. It also outlines opportunities for financial institutions to meet the needs of this growing cohort.

1 course, 45 minutes, 6 months unlimited access after enrollment.

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The Value of APIs

The Value of APIs

Digital devices are changing the way we deliver and think about payments. In this online course, you will learn how APIs are helping financial institutions deliver better customer experiences.  See how travel notification services can improve your cardholders travel experience.  Learn how giving cardholders the ability to manage their card controls can increase satisfaction. When you make it easier for your cardholders to manage their information and alerts, you can help reduce calls to your customer service center.

1 course, 15 minutes, 6-month unlimited access after enrollment

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Tokenization 101

Tokenization 101

Interested in understanding how payment tokenization increases the security of payment transactions and provides consumers innovative ways to pay?  We will discuss the ABCs of tokenization and adoption challenges. This is a replay of the live webinar hosted 19 July 2017.

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Visa Digital Solutions

Visa Digital Solutions

Learn how Visa’s latest technologies are shaping the way we shop, pay and get paid globally. This 30 minute online course explores the many ways in which Visa is creating new, innovative commerce experiences and driving the shift to mobile and digital payments.

1 course, 30 minutes total, 6 month unlimited access after enrollment

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Visa Performance Solutions - Social Media Landscape and Best Practices for Community and Regional Issuers

Visa Performance Solutions - Social Media Landscape and Best Practices for Community and Regional Issuers

How effective is your social media strategy? In this online course, we will explore how Issuers use social media, the opportunities social media marketing offers, and how Visa can help.  We will highlight strategies and posts that drive engagement and share best practices for social media success.

1 course, 35 minutes, 6-month unlimited access after enrollment

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Events & Workshops

Learn More, Do More with Reason Code 53

Learn More, Do More with Reason Code 53

Learn more and do more when it comes to Reason Code 53. Join a Visa dispute expert live online, as they explain the basic requirements that issuers and acquirers must follow when processing a chargeback or representment for a Not as Described or Defective Merchandise, Reason Code 53 dispute.  We will use real-world case examples to illustrate various Reason Code 53 dispute circumstances and some of the key actions necessary to achieve proper resolution.  You’ll also have a chance to share your ideas and ask questions using the online polls and chat features. Get the information and guidance you need to handle Reason Code 53 disputes successfully.

2-hour live online course

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Understanding Visa Claims Resolution (VCR) Dispute Rules

Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes take effect. This may bring about changes to your business flows, financials, and dispute lifecycle. In this three-day course, you will learn how Visa is re-defining dispute resolution. You will get an overview of how the new process will reduce the timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the mapping of today’s chargeback reason codes into four new categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

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Understanding Visa Claims Resolution (VCR): Fraud and Authorization Disputes

Understanding Visa Claims Resolution (VCR): Fraud and Authorization Disputes

Get up to speed on the Visa Claims Resolution (VCR) fraud and authorization dispute rules. This live online course focuses on the specific reason codes (62, 81, 83, 93, 70, 71, and 72,) that map to the newly defined Fraud and Authorizations conditions including processing requirements, and timeframes. Throughout this course, you will work in teams, assess real-world dispute case studies, and determine the key actions necessary to achieve proper resolution. Interact with your instructor and peers live and share your ideas using the online polls, whiteboard, and chat features. If you are also interested in the VCR processing errors and consumer dispute rules, click here.

2-day live online session (4 hours each day)

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Understanding Visa Claims Resolution (VCR): Processing Errors and Consumer Disputes

Understanding Visa Claims Resolution (VCR): Processing Errors and Consumer Disputes

Get ready for the next generation of dispute resolution. This live online course focuses on the reason codes that map to the newly defined Processing Errors and Consumer category conditions. It also walks through the simplified workflow, and explains the dispute rules, requirements, and timeframes. Throughout this course, you will work in teams, assess real-world dispute case studies, and determine the key actions necessary to achieve proper resolution. Interact with your instructor and peers live and share your ideas using the online polls, whiteboard, and chat features. If you are also interested in the VCR fraud and authorization dispute rules, click here.

2-day live online session (4 hours each day)

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Visa Claims Resolution: Visa Resolve Online (VROL) User Interface

Visa Claims Resolution: Visa Resolve Online (VROL) User Interface

What can you expect from Visa Resolve Online (VROL) once Visa Claims Resolution is in effect? This live online session provides a detailed review of the new VROL screens, and provides you with the chance to ask Visa experts questions. In this 2.5-hour session, you will learn about the new dispute process for both issuing and acquiring institutions for all allocation and collaboration dispute categories:

  • Fraud
  • Authorization
  • Consumer and
  • Processing Errors 

2.5-hour live online session

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Bundled Courses

Handling Disputes with Visa Resolve Online

Handling Disputes with Visa Resolve Online

The new Visa Claims Resolution (VCR) aims to move dispute processing from a “litigation-based” model to one of “liability assignment”. To do so, VCR will incorporate updated technology and facilitate better use of data.  Visa Resolve Online (VROL) is an integral part of the VCR technology. VROL will provide additional transaction information so that you can try to resolve the dispute before it gets started. Using VROL in the new dispute process will proactively eliminate invalid disputes and responses. It will apply automated liability assignment, where possible, resulting in a more efficient process.  This bundled online series will show you how to use VROL with VCR.

15-course bundle, 4 ½ hours, 6 months unlimited access after purchase.

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Visa Claims Resolution (VCR) Dispute Rules

Visa Claims Resolution (VCR) Dispute Rules

Are you ready for the new disputes process launch? This series of online courses provides an overview of the Visa Claims Resolution (VCR) timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key rule decisions necessary to achieve proper resolution. This online series will also help you understand the mapping of today’s chargeback reason codes into four new VCR categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes.You can complete every course in the bundled series, or view only those which are most relevant to you.

6-course bundle, 9 hours total (each module is 90 minutes), 6 months unlimited access after enrollment

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Online Courses

Creating Stop Payment Orders in Visa Resolve Online (VCR)

Creating Stop Payment Orders in Visa Resolve Online (VCR)

Is a merchant still charging a cardholder for a recurrent payment after the cardholder has cancelled the service? You can put a stop to it by creating a stop payment order in Visa Resolve Online (VROL). VisaNet will then decline qualifying transactions on behalf of the issuer. This course shows you how to add, update, and delete a manual stop payment order and use a real-time inquiry to review it. This course is included in the Handling Disputes with Visa Resolve Online bundled course.

1-course, 10 minutes, 6 months unlimited access after purchase.

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Creating Transaction Inquiries in Visa Resolve Online (VCR)

Creating Transaction Inquiries in Visa Resolve Online (VCR)

What is the first thing you do when a cardholder does not recognize a transaction? You research the transaction to get more information about it. The transaction inquiry function in Visa Resolve Online (VROL) lets you search Visa databases to find authorization and settlement transactions. Transaction inquiry is the first step to creating a dispute in the new dispute process. This course shows you how to create a transaction inquiry and other related inquiries. This course is included in the Handling Disputes with Visa Resolve Online bundled course.

1-course, 30 minutes, 6 months unlimited access after purchase.

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Dispute Case Filing in Visa Resolve Online (VCR)

Dispute Case Filing in Visa Resolve Online (VCR)

When you cannot come to an agreement and you need Visa to step in on a dispute, it is time for Arbitration or Compliance. Both issuers and acquirers may file arbitration and compliance cases. This course helps you understand the case filing process and explains how to file arbitration, or compliance, how to view acknowledge and rejection letters from Visa, as well as how to respond to or appeal cases. This course is included in the Handling Disputes with Visa Resolve Online bundled course.

1-course, 20 minutes, 6 months unlimited access after purchase.

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Dispute Financials in Visa Resolve Online (VCR)

Dispute Financials in Visa Resolve Online (VCR)

How does liability change when a dispute is won or lost? Dispute financials are the answer. You have two options for dispute financials: client initiated or VROL initiated. This course discusses both approaches, including when dispute financials are required from the client or supplied by Visa. This course is included in the Handling Disputes with Visa Resolve Online bundled course.

1 course, 10 minute, 6 months unlimited access after purchase.

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Dispute Pre-Filing in Visa Resolve Online (VCR)

Dispute Pre-Filing in Visa Resolve Online (VCR)

Do you have a dispute that you cannot resolve? Why not try one more time before sending it to Visa by filing pre-arbitration. If a dispute is not the answer, the other party has violated a Visa Rule; you can try to work it out through pre-compliance. This course describes how to create, respond to, and recall both pre-arbitration and pre-compliance questionnaires. This course is included in the Handling Disputes with Visa Resolve Online bundled course.

1-course, 30 minutes, 6 months unlimited access after purchase.

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EMV Liability Shift - Dispute Resolution

EMV Liability Shift - Dispute Resolution

Understand the guidelines that both issuers and acquirers can use when handling the chargeback situations that may occur as a result of the October 2015 EMV Liability Shift. This 30 minute online course discusses the data elements, specific conditions, and reason codes to consider in a legitimate EMV liability shift dispute. Throughout the course you will have a chance to practice evaluating and responding to real-life scenarios.

30 minute course, 6 month unlimited access after enrollment

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Enhanced Dispute Resolution Rules Under Visa Claims Resolution (VCR)

Enhanced Dispute Resolution Rules Under Visa Claims Resolution (VCR)

Stay ahead of the game! This 35-minute course walks through the new dispute rules that associated with the new Visa Claims Resolution (VCR) implementation. The new rules should help better address invalid dispute blocking and make dispute processing faster. It will also reduce the amount of required documentation and provide greater efficiencies.

1 course, 35 minutes, 6 month unlimited access after purchase

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Gearing Up for Visa Claims Resolution (VCR)

Gearing Up for Visa Claims Resolution (VCR)

Are you ready for Visa Claims Resolution (VCR) in April 2018?  This 3-hour, online course brings together three core training courses into one comprehensive course.  In this course, you will learn what VCR is and what it will mean to your organization.  You will also learn about the new dispute rules and four dispute categories. Finally, you will get a detailed walk-through of the new Visa Resolve Online (VROL) screens associated with VCR. (If you prefer to view these courses individually, click the ‘more details’ button to learn how).

1 course, 3-hours total, 6-month unlimited access after enrollment

Who Should View

Dispute Resolution Managers, Dispute Analysts, and Back Office staff members  

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Initiating History Inquiries in Visa Resolve Online (VCR)

Initiating History Inquiries in Visa Resolve Online (VCR)

Have you already reported fraud on a card? Have you already added it to the Exception File? What about a Stop Payment order?  You can use a history inquiry to find out.  This course shows you how to initiate fraud reporting, exception file, and stop payment history inquiries. This course is included in the Handling Disputes with Visa Resolve Online bundled course.

1-course, 15 minutes, 6 months unlimited access after purchase

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Overview of Visa Resolve Online (VROL)

Overview of Visa Resolve Online (VROL)

You must respond quickly to cardholder disputes to reduce losses. Visa Resolve Online helps you reduce processing times and improve the accuracy of dispute information. This course introduces you to the features of Visa Resolve Online. It also provides information about how to implement Visa Resolve Online.

1 course, 15 minutes, 6 month unlimited access after purchase.

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Processing Accounting Entry Memos in Visa Resolve Online (VCR)

Processing Accounting Entry Memos in Visa Resolve Online (VCR)

Do you need to track your internal general ledger entries for dispute cases? This module shows you how to use Accounting Entry Memos to export entries into your general accounting system to track write-offs and cardholder credits. This course is included in the Handling Disputes with Visa Resolve Online bundled course.

1-course, 10 minutes, 6 months unlimited access after purchase.

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Processing Adjustments in Visa Resolve Online (VCR)

Processing Adjustments in Visa Resolve Online (VCR)

If you are an acquirer and you need to credit or debit an issuer, you can use a Visa Resolve Online (VROL) adjustment. This course shows you how to create an adjustment from an existing case and how to view an adjustment. Both issuers and acquirers can view adjustments. This course is included in the Handling Disputes with Visa Resolve Online bundled course.

1-course, 10 minutes, 6 months unlimited access after purchase.

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Processing Collaboration in Visa Resolve Online (VCR)

Processing Collaboration in Visa Resolve Online (VCR)

Do you need to ask a question or exchange information with another Visa client? Submit an inquiry to resolve a question before it becomes a dispute. Use good faith collaboration to settle disputes informally.  Clients in the United States can use Auto-Substantiation Receipt Request (ASRR) collaboration to handle inquiries and disputes on healthcare auto-substantiation transactions. Finally, acquirers can use Card Recovery collaboration to let issuers know they have recovered a card. This course discusses how to initiate, respond to, recall, and close collaboration transactions. This course is included in the Handling Disputes with Visa Resolve Online bundled course.

1-course, 20 minutes, 6 months unlimited access after purchase.

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Processing Disputes in Visa Resolve Online (VCR)

Processing Disputes in Visa Resolve Online (VCR)

The Visa dispute process is changing. Are you ready? In the new process, disputes are routed through one of two workflows—allocation or collaboration—based on the dispute category. This course shows you how to initiate and respond to disputes in Visa Resolve Online using the new dispute process. This course is included in the Handling Disputes with Visa Resolve Online bundled course.

1-course, 30 minutes, 6 months unlimited access after purchase.

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Processing Exception File Listings in Visa Resolve Online (VCR)

Processing Exception File Listings in Visa Resolve Online (VCR)

Once you identify a card as lost, stolen, or counterfeit, you need to block any transactions made with the card. You can add cards to the Exception File so that VisaNet can decline transactions or return a message to the acquirer when that card is used. This course shows you how block “bad” cards by adding them to the Exception File. This course is included in the Handling Disputes with Visa Resolve Online bundled course.

1-course, 15 minutes, 6 months unlimited access after purchase.

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Processing Fraud Reports in Visa Resolve Online (VCR)

Processing Fraud Reports in Visa Resolve Online (VCR)

When you encounter fraud within your Visa card portfolio, you need to notify Visa of the fraudulent activity. This course shows you how to use Visa Resolve Online (VROL) to create fraud reports for Not Received as Issued (NRI) fraud, Convenience Check fraud, and other fraud. Issuers, acquirers, and other users who are initiating fraud on behalf of a financial institution can submit fraud reports. This course is included in the Handling Disputes with Visa Resolve Online bundled course.

1 course, 30 minutes, 6 months unlimited access after purchase.

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Processing Messages in Visa Resolve Online (VCR)

Processing Messages in Visa Resolve Online (VCR)

Do you need to ask a question or convey information outside of the dispute process? You might be able to use a message. Messages are non-financial transactions that issuers and acquirers can exchange. Visa Resolve Online (VROL) supports the Request Proof of Posting (RPP) Message type. This course describes the message queues, message workflow, and the procedures for processing messages. This course is included in the Handling Disputes with Visa Resolve Online bundled course.

1-course, 20 minutes, 6 months unlimited access after purchase.

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Processing Miscellaneous Fees in Visa Resolve Online (VCR)

Processing Miscellaneous Fees in Visa Resolve Online (VCR)

Visa clients can use miscellaneous fee transactions to collect a fee from or disburse funds to another Visa client. You can initiate a stand-alone miscellaneous fee or create one within an existing case. This course shows you how to create a miscellaneous fee from an existing case and how to accept or dispute miscellaneous fees. This course is included in the Handling Disputes with Visa Resolve Online bundled course.

1-course, 10 minutes, 6 months unlimited access after purchase.

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Queues in Visa Resolve Online (VCR)

Queues in Visa Resolve Online (VCR)

Is it your job to manage dispute cases? If you are a Visa Resolve Online (VROL) client, we suggest that you review the queues on a regular basis. Queues are lists of cases owned by the user’s VROL organization. This course explains some of the most commonly used queues and discusses how to view, sort, and configure queues. This course is included in the Handling Disputes with Visa Resolve Online bundled course.

1-course, 15 minutes, 6 months unlimited access after purchase.

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Understanding Visa Claims Resolution (VCR)

Understanding Visa Claims Resolution (VCR)

Get up to speed on Visa’s latest effort to streamline the dispute resolution process. This quick course introduces you to the new Visa Claims Resolution (VCR) initiative and how it will help simplify the dispute process and reduce associated time and costs. Find out how VCR works from start to finish, the key benefits of using it, and important release dates.

1 course, 15 minutes total, 6 month unlimited access after enrollment

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VCR Dispute Optimization

VCR Dispute Optimization

Gain greater efficiencies throughout your dispute life cycle.  The Visa Claims Resolution Dispute Optimization (VCR) webcast walks through all of the areas within the new dispute workflow where you can leverage your end-to-end processing. Learn about the dispute lifecycle optimization techniques that are available to you and how to evaluate them for possible inclusion in your workflow.

1 course, 30 minutes total, 6 month unlimited access after enrollment

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VCR Financial Process Flows

VCR Financial Process Flows

This online course explains how money moves with the new Visa Claims Resolution (VCR) changes for Base II endpoints. You will get details on the financial process flows for both Allocation for Fraud and Authorization disputes, as well as, Collaboration for Consumer and Processing Error disputes.

1 course, 75 minutes

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Visa Claims Resolution (VCR)  Business Process Flows

Visa Claims Resolution (VCR) Business Process Flows

Learn how the Visa Claims Resolution (VCR) business processes bring greater efficiencies to your organization.During the webcast, a Visa expert will walk you through VCR’s two new business process workflows: “allocation” for fraud and authorization issues and “collaboration” for consumer disputes and processing errors, as well as the response timelines and processing considerations for each.

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Visa Claims Resolution (VCR) Dispute Rules:  Authorization Disputes – Category 11

Visa Claims Resolution (VCR) Dispute Rules: Authorization Disputes – Category 11

Get up to speed on the latest Visa Claims Resolution (VCR) Authorization-related dispute rules. This online course focuses on the specific reason codes (70, 71, and 72) that map to the newly defined VCR Authorization Category 11 conditions. The course explains the rules and processing requirements for Card Recovery Bulletin, Declined Authorization, and No Authorization disputes. This course is included in the bundled online series called Visa Claims Resolution (VCR) Dispute Rules.

1 course, 90-minutes, 6-month unlimited access after enrollment

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Visa Claims Resolution (VCR) Dispute Rules: Consumer Disputes – Category 13

Visa Claims Resolution (VCR) Dispute Rules: Consumer Disputes – Category 13

Learn how to successfully resolve consumer disputes. This online course focuses on the reason codes (30, 41, 85, and 90) that map to the newly defined Visa Claims Resolution (VCR) Consumer Disputes Category 13 conditions. The course explains the rules and processing requirements for each VCR Consumer Disputes condition. This course is included in the bundled online series called Visa Claims Resolution (VCR) Dispute Rules.

1 course, 90-minutes, 6-month unlimited access after enrollment

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Visa Claims Resolution (VCR) Dispute Rules: Dispute Resolution Overview

Visa Claims Resolution (VCR) Dispute Rules: Dispute Resolution Overview

Learn the fundamentals of Visa Claims Resolution (VCR) dispute resolution. This online course provides a high-level introduction to Visa and its transaction processing cycle. It also covers the who, what, why, when, and how of VCR dispute processing, including typical cardholder dispute problems, merchant management, types of questions to ask to better understand a dispute, and the new VCR dispute processing flow and key timeframes. This course is included in the bundled online series called Visa Claims Resolution (VCR) Dispute Rules.

1 course, 90-minutes, 6-month unlimited access after enrollment

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Visa Claims Resolution (VCR) Dispute Rules: Fraud Disputes – Category 10

Visa Claims Resolution (VCR) Dispute Rules: Fraud Disputes – Category 10

Become a pro at resolving Visa Claims Resolution (VCR) fraud-related disputes. This online course focuses on the specific reason codes (62, 81, 83, and 93) that map to the newly defined VCR Fraud Category 10 conditions. The course explains the rules, processing requirements, and timeframes for each condition and offers recommendations for making accurate and timely dispute resolution decisions. This course is included in the bundled online series called Visa Claims Resolution (VCR) Dispute Rules.

1 course, 90-minutes, 6-month unlimited access after enrollment

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Visa Claims Resolution (VCR) Dispute Rules: Pre-Arbitration, Arbitration, and Compliance

Visa Claims Resolution (VCR) Dispute Rules: Pre-Arbitration, Arbitration, and Compliance

Strengthen your Arbitration and Compliance expertise. This online course expands on the Arbitration process including Pre-Arbitration, and discusses best practices for Arbitration management. The course also describes how Visa’s compliance process works when there is a Visa rule violation, no existing dispute right, and an acquirer or issuer has incurred or will incur a financial loss due to the violation. This course is included in the bundled online series called Visa Claims Resolution (VCR) Dispute Rules.

1 course, 90-minutes, 6-month unlimited access after enrollment

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Visa Claims Resolution (VCR) Dispute Rules: Processing Errors Disputes – Category 12

Visa Claims Resolution (VCR) Dispute Rules: Processing Errors Disputes – Category 12

Learn what to do when a Visa Claims Resolution (VCR) processing error dispute comes your way. This online course covers specific reason codes (74, 76, 80, 82 and 86) that map to the newly defined VCR Processing Errors Category 12 conditions. The course highlights the dispute situations that can occur when an acquirer processes a transaction erroneously or when there is a merchant error during the sales process. It also explains the rules and processing requirements for each VCR Processing Errors condition. This course is included in the bundled online series called Visa Claims Resolution (VCR) Dispute Rules.

1 course, 90-minutes, 6-month unlimited access after enrollment

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Visa Claims Resolution: Visa Resolve Online (VROL) User Interface

Visa Claims Resolution: Visa Resolve Online (VROL) User Interface

What can you expect from Visa Resolve Online (VROL) once Visa Claims Resolution is in effect? This online course will walk you through a detailed review of the new VROL screens. You will learn about the new dispute process for both issuing and acquiring for all allocation and collaboration dispute categories (Fraud, Authorization, Consumer, and Processing Errors)

1 course, 2-hours total, 6 month unlimited access after purchase

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Online Courses

Edit Package Fundamentals

Edit Package Fundamentals

Learn how to install and use Edit Package (Release 4.0) for Windows. This online course provides demonstrations, step-by-step instructions, and addresses several frequently asked questions. It will help you understand where the Edit Package fits within the VisaNet system, as well as how to install, use, and process outgoing and incoming files.

1 course, 2.5 hours total, 6 month unlimited access after enrollment

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VisaNet Overview

VisaNet Overview

Understand how VisaNet delivers on Visa’s promise of secure, reliable payments. This one-hour online courses explains the role that various participants play in a typical VisaNet transaction and how they connect to VisaNet. This course also describes the authorization, clearing, and settlement process as well as the steps involved in dual-message and full-financial processing.

1 course, 1 hour total, 6 month unlimited access after enrollment

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Events & Workshops

Building Crucial Payments Expertise

Building Crucial Payments Expertise

Have you just started working in payments? Are you a new Visa client?  This 3-day course covers the key topics you need to know about our dynamic industry and the Visa payment system. Learn about Visa’s core products and services, how payments are processed and the various ways you can minimize payment risk and maximize revenue. This course also describes how to work with Visa when launching new products and services.

3-day workshop

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Effective Authorization Management (Europe Only)

Effective Authorization Management (Europe Only)

This two-day course equips participants with a comprehensive understanding of the Visa Europe Authorizations. As well as providing a thorough grounding in the authorization process itself, the course will review the Visa Europe Authorisation-specific parameters that Issuers can set according to their business needs to deliver a better customer-experience with a fast, guaranteed response (Stand In Processing) and reduce exposure to risk with a range of advanced security solutions (Positive Cardholder Authorization Service, PIN, Verified by Visa).

The workshops consists of interactive exercises and scenarios and is delivered by experts on transaction processing.

2-day workshop

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Effective Clearing and Settlement (Europe Only)

Effective Clearing and Settlement (Europe Only)

Need to get a comprehensive understanding of the key elements of the daily clearing and settlement service?

In this two-day course we will take you through a step-by-step look at the clearing process, the intricacies of validation, fee assessment and currency conversion. In addition, we’ll share top tips for effective settlement and best practice in VECSS reports use for reconciliation.

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Essentials to Improve Financial Performance

Essentials to Improve Financial Performance

Do you want to know how Visa settles transactions? Join Natalia Grant-Ross, live online, as she discusses what a settlement is and how it works.In this 3-hour course, she will cover the components of transaction settlement, including how it links to the clearing process and how net settlement amounts are calculated. Next she will review funds transfer logistics and timing. Then once everyone is clear on what settlement is and how it works, she will review settlement relationships, reporting hierarchies and VisaNet Settlement Service (VSS) reports.

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Fundamentals of Transaction Processing (Europe Only)

Fundamentals of Transaction Processing (Europe Only)

If you are new to the world of transaction processing or who would like to understand the lifecycle of a transaction better, this course is for you!

This two day course provides an introduction to Visa Europe’s authorisation, clearing and settlement services. Participants will be introduced to the four-party model, the roles played by issuers, acquirers, merchants and Visa, and the key steps involved in a transaction being authorised through to being cleared, and then settled.

2-day workshop

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Implementing Chip with Visa Smart Debit/Credit (VSDC) Cards

Implementing Chip with Visa Smart Debit/Credit (VSDC) Cards

Explore why it’s important to implement chip in your organization.This 2-day course provides a high-level business case for chip and explains the responsibility changes associated with the EMV Liability Shift.It also goes into details on chip implementation, the card production process, and best practices for successful migration.During the group activities and discussions you will work on developing chip card strategies and making sure you have the proper chip infrastructure in place. You will also learn about Visa Consumer Authentication Services (VCAS), Visa payWave, tokenization services, and Visa’s mobile and cloud-based payments program.

2 day workshop

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Managing Risk Through Authorization Strategies

Managing Risk Through Authorization Strategies

Do you want a more secure, well-managed and profitable business?  This 2-day workshop covers the Visa system tools, services, and strategies you need to handle authorizations more efficiently. It also explains how card and PIN verifications, chip cards, and Verified by Visa can help your organization reduce its exposure to fraud.  The course is highly interactive with many group activities, so come prepared to develop your authorization and risk management skills, improve your authorization rates, and expand your success. 

2 day workshop

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Maximizing the Value of VisaNet

Maximizing the Value of VisaNet

Expand your VisaNet payment reach. This 3-day course provides a comprehensive look at VisaNet’s payment capabilities. It is intended to help you build your knowledge of the current authorization, clearing, and settlement operational best practices that apply to VisaNet’s core value-added services. 

3 day workshop

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Member Agent Registration - Program Request Management (PRM) Overview (Europe only)

Member Agent Registration - Program Request Management (PRM) Overview (Europe only)

As part of the ongoing integration process, Visa is introducing the Program Request Management (PRM) tool, for member agent registration in Europe. The PRM tool will be replacing the manual member agent registration (ARD) forms.  In this live online course, we will provide an overview of how to use the PRM tool to register new agents, modify and terminate existing agents. We will address questions at the end of the presentation.

1-course, 60 minutes

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Visa First

Visa First

Are you responsible for implementing a new Visa card program in your organization? This 5-day course will give you a complete picture of what it takes to run an efficient and profitable card business. If this is your first time launching and issuing Visa cards, this course will give you the details you need, including information on how to maximize revenue, minimize risk, and how to best work with Visa. We will also cover the important timelines, obligations, and fees you will need to consider. The case studies and group discussions also give you a chance to share ideas and best practices.

5 day workshop

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Visa Kick-Start (Europe Only)

Visa Kick-Start (Europe Only)

Do you need to understand how to make the most of your partnership with Visa? This 2-day course covers the core principles and practices you need to run an efficient and profitable payments business.  If this is your first time launching and issuing cards, this course is for you. It offers the card payment basics that are most vital to successfully developing and promoting card products, maximizing revenue, and minimizing risk.

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VisaNet Financial Management

VisaNet Financial Management

An efficient clearing and settlement process can have a positive impact on the financial health of your organization. This 3-day course delivers guidance and best practices on the financial management of transaction processing and will extend your knowledge of BASE II, Edit Package, and the VisaNet Settlement Service (VSS). This course will help you identify the areas in the clearing process where errors can occur thereby impacting your performance. You will gain a stronger understanding of currency conversions, interchange reimbursement fees, and the Visa fees associated with transactions. The group exercises and case studies will give you practical experience in correcting and rerunning files as well as calculating currency and fees.

3 day workshop

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Bundled Courses

Fundamentals of Visa Business

Fundamentals of Visa Business

Get an introduction to Visa, VisaNet and the overall payment system. This series of online courses focuses on payment card business fundamentals including credit and debit card revenue and costs, Visa products, and digital solutions. It also covers launching a card program and managing associated credit risks. Each course in the series is 30-45 minutes in length. You can also purchase any of the courses individually if you prefer. Much of this content is also delivered in an interactive, two-day workshop. Refer to the FAQ for details on the differences between the bundled courses and workshops.

8 course series, 4 hours total, 6 month unlimited access after registration

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Maximizing the Value of VisaNet

Maximizing the Value of VisaNet

Learn about VisaNet, the value of an effective authorization strategy in managing risk, and the benefits of a streamlined clearing and settlement processes. This online course bundle delivers the information you need to help improve customer satisfaction and loyalty while increasing program profitability. It consists of 11 courses. Each courseis 30-45 minutes in length. Much of this content is also delivered in an interactive, two-day workshop. Refer to the FAQ for details on the differences between the online courses, bundled courses and workshops.

11 courses, 6 month unlimited access after registration

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Online Courses

Authorization Processing Basics

Authorization Processing Basics

Learning about the authorization process is not just for issuers. This online course covers the basic principles of authorization, outlines some of the key factors involved when setting up an authorization strategy, and explains the roles of acquirers and merchants. This course will guide you through principles of authorization, procedures, roles and responsibilities, and strategies to maximize card usage while minimizing loss. This course is included in the Maximizing the Value of VisaNet bundled course.

1 course, 10 minutes, 6 month unlimited access after purchase.

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Authorization Risk and Customer Service Basics

Authorization Risk and Customer Service Basics

The authorization process is a critical piece of the risk-management puzzle, and the foundation of a successful card issuing or acceptance program. In this module, we will go over the basic authorization message flow, discuss account ranges, message validation and routing. We’ll also talk about response codes and how they are important to all parties in the transaction process. This course is included in the Maximizing the Value of VisaNet bundled course.

1 course, 25 minutes, 6 month unlimited access after purchase.

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Boost Your Authorization Approval Rates, Customer Satisfaction, and Profitability

Boost Your Authorization Approval Rates, Customer Satisfaction, and Profitability

Want to improve your authorization performance? This 30 minute online course focuses on the steps that issuers can take to strike a balance between higher approval rates and optimal risk management, which can help improve customer satisfaction and increase revenue. This course provides a high-level overview of the authorization landscape and transaction process, as well as the opportunities and tools available to help optimize your approval strategies.

1 course, 30 minutes total, 6 month unlimited access after purchase

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Card and PIN Verification Services

Card and PIN Verification Services

Most every Visa transaction employs one of three core fraud-prevention tools. In this module we talk about each of them—Card Verification Value (CVV), Card Verification Value 2 (CVV2), and PIN Verification Value (PVV)—and how they are used in different environments to verify the card or cardholder at the point of sale and/or ATM. This course is included in the Maximizing the Value of VisaNet bundled course.

1 course, 30 minutes, 6 month unlimited access after purchase.

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Clearing System Overview

Clearing System Overview

Visa clears transactions every day, seven days a week. In this webcast, we’ll be covering the definition of “clearing” and some related terminology, and we’ll talk about how a transaction gets cleared. The bulk of the presentation consists of a comprehensive overview of the main functions performed by Visa via BASE II, and by the Visa client using the Edit Package. This course is included in the Maximizing the Value of VisaNet bundled course.

1 course, 40 minutes, 6 month unlimited access after purchase.

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Client Article (Visa Business News) Webinar – 8 January 2018 Recording

Client Article (Visa Business News) Webinar – 8 January 2018 Recording

On the second Monday of each month, we host a webinar for clients in Europe.  These webinars are free to register and occur from 11:00 to 13:00 GMT and cover all Client Articles (Visa Business News articles) issued during the past month. 

The recording is now available for the 8 January 2018 webinar for those that missed it.

To register for upcoming webinars please visit https://www.visabusinessschool.com/en/course/5d64c987-a2fc-419d-a46d-07c59c0a498c

1 course, 30 minutes, 6 months unlimited access after enrollment 

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Critical Steps to Launch a Card Program

Critical Steps to Launch a Card Program

Get a big picture look at what it takes to launch a card program and the recommended steps to make it successful. This 20 minute online course analyzes your institution’s capability and retail strategy. It guides you through a 4-phase launch plan and emphasizes the importance of planning and project management. It also introduces a strengths, weaknesses, opportunities and threats (SWOT) analysis that you can use to evaluate internal and external factors that can impact your new product launch. This course is included in the Fundamentals of Visa Business bundled courses.

1 course, 20 minutes total, 6 month unlimited access after registration

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Currency Conversion

Currency Conversion

What happens when you use your Visa card in a foreign country? Visa handles currency conversion tool for authorization, clearing, and settlement through its Multicurrency Service—it is virtually transparent to the cardholder. In this webcast, we explain how Visa calculates and processes currency conversion for qualifying transactions. We will also discuss the International Service Assessment (ISA) fee and Optional Issuer Fee (OIF), and how they are applied to those calculations. This course is included in the VisaNet® Operations Management bundled course.

1 course, 20 minutes, 6 month unlimited access after purchase.

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Diving into Visa Billing Statements

Diving into Visa Billing Statements

Learn how to access Visa billing statements, how to read and research billing items, and how invoice amounts are paid.   This online course introduces you to the basics of accessing your Visa invoice.  It will also help you understand the detailed sections of your invoice and how to find more information on specific billing lines.  You will also learn about the Visa billing cycle, the basics of settlement hierarchies, and how fees for different entities are paid.  There is a quick self-check quiz at the end of each key topic area.

1 course, 60 minutes total, 6 month unlimited access after registration 

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eMIQ Overview

eMIQ Overview

Customers in Brazil who need to add a BIN or make configuration changes to an existing BIN use the online Electronic Member Information Questionnaire, or eMIQ application to request changes. This 2 hour online course explains how to use the eMIQ application and gives specific field-level help for completing the Dual ~ Issuer Bin Installation /Update form.

1 course, 2 hours total, 6 month unlimited access after enrollment

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Fundamentals of Transaction Processing (Europe Only)

Fundamentals of Transaction Processing (Europe Only)

If you are new to the world of transaction processing and need a high-level overview of the lifecycle of a transaction, this course is for you!

This series of 12 short modules provides an introduction to Visa Europe’s authorization, clearing and settlement services at a high level. Participants will be introduced to the four-party model, the roles played by issuers, acquirers, merchants and Visa, and the key steps involved in a transaction being authorized through to being cleared, and then settled.

12-module series, 2 hours, 6-month unlimited access after registration

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Global Customer Assistance Services (GCAS) 101

Global Customer Assistance Services (GCAS) 101

This course highlights the services available under the Global Customer Assistance Service program. It reviews the service options, global standards and best practices, as well as additional resources.

1 course, 15 minutes, 6 month unlimited access after purchase

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How Visa Settlement Works

How Visa Settlement Works

Once transactions have cleared—whether through BASE II or SMS—the next job of VisaNet is to calculate net settlement and process the exchange of funds between Visa clients. This webcast covers processing, funds transfer logistics, VisaNet Settlement Service (VSS) options, and settlement system hierarchies, including settlement relationships and reporting levels. This course is included in the VisaNet® Operations Management bundled course.

1 course, 20 minutes, 6 month unlimited access after purchase.

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Improve Your eCommerce Authorization Approval Rates

Improve Your eCommerce Authorization Approval Rates

Fine-tune your eCommerce transaction authorization strategies for optimal performance.In today’s payment environment, higher eCommerce authorization approval rates are a key driver of online customer satisfaction and engagement, which can result in greater card usage, cardholder retention, and higher revenue potential. This 30 minute course focuses on the best practices that issuers can apply to boost their eCommerce authorization approval rates while managing risk exposure.

1 course, 30 minutes total,6 month unlimited access after purchase

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Incremental and Estimated Authorization Rule Changes

Incremental and Estimated Authorization Rule Changes

Are you ready? In April 2017, there will be new changes to the rules for incremental and estimated authorizations. Find out how new data will help with authorization holds. Learn which merchants have new rights to estimated and incremental authorizations. Understand the length of time an authorization is valid.Visa experts Seth Friedman and Martyn Selman will explain the changes in detail and provide applicable examples.

1 course, 60 minutes, 6 month unlimited access after purchase.

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Introduction to Interchange Reimbursement Fees (IRF)

Introduction to Interchange Reimbursement Fees (IRF)

Every day, VisaNet clears millions of transactions on behalf of Visa clients globally—this is commonly referred to as “financial interchange.” This webcast defines Interchange and talks at length about Interchange Reimbursement Fees (IRF) and how they are calculated. We also include a number of examples to help illustrate calculation methods applicable to different scenarios. This course is included in the VisaNet® Operations Management bundled course.

1 course, 15 minutes, 6 month unlimited access after purchase.

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Introduction to Verified by Visa (VbV) (Europe Only)

Introduction to Verified by Visa (VbV) (Europe Only)

Verified by Visa (VbV) is an authentication service which gives cardholders, issuers, merchants and acquirers an extra layer of security when purchasing goods and services online. This course describes the Verified by Visa process and is designed for Visa Europe clients only.

1-course, 25 minutes, 6 months unlimited access after purchase.

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Introduction to Visa

Introduction to Visa

Learn all about Visa - where it has been and where it is going. This 20 minute online course explains VisaNet and introduces Visa’s range of products and services, how the overall payment system works, and fraud/risk reduction strategies. It also provides a big picture look at digital solutions. This course is included in the Fundamentals of Visa Business bundled courses.

1 course, 20 minutes total, 6 month unlimited access after registration

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Moving Beyond the Six Digit BIN

Moving Beyond the Six Digit BIN

Learn what Visa is doing to manage the existing supply of Bank Identification Numbers (BIN) and the proposed changes and strategies to improve the supply of numerics. This 20 minute online course explains the industry issue of depleted BINs and the long-term strategies promoted by the International Organization for Standardization (ISO). It also describes how BINs are set up today and what Visa is doing to manage the current supply. You will also learn about the proposed short and long term strategies and how you can provide feedback on any impacts the proposed changes may have on your organization.

1 course, 20 minutes total, 6 month unlimited access after registration

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Optimize Your Authorization Decisioning through Reduced Risk Exposure

Optimize Your Authorization Decisioning through Reduced Risk Exposure

Increase your approval performance through proven fraud mitigation strategies. This 30 minute online course focuses on best practices that issuers can apply today to strike a balance between higher approval rates and optimal risk management, which in turn can result in greater customer satisfaction and increased revenue.

1 course, 30 minutes total, 6 months unlimited access after purchase

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Payment Card Basics

Payment Card Basics

Understand the fundamentals of the payment card business. This 20 minute online course addresses the needs of your customers and how payment cards address those needs. It defines and positions credit and debit cards, details how cards fit with retail banking and describes compelling reasons institutions get involved in the card issuing business. This course is included in the Fundamentals of Visa Business bundled courses.

1 course, 20 minutes total, 6 month unlimited access after registration

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Payment Device Design Approval

Payment Device Design Approval

Want to know about the card design and approval process so you can effectively plan your card production? This 30 minute online course provides you with the key points to consider during the card design phase and the steps to make your design a reality. It walks you through the features of the card design approval system and then showcases Visa card examples. This course is included in the Fundamentals of Visa Business bundled courses.

1 course, 30 minutes total, 6 month unlimited access after registration

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Revenue and Costs

Revenue and Costs

Learn about the drivers of profitability and how to influence them in your business. This 20 minute online course identifies the main revenue and expenses for each of the five members in the payment cycle and also explains the revenue and costs program for debit and credit cards. This course is included in the Fundamentals of Visa Business bundled courses.

1 course, 20 minutes total, 6 month unlimited access after registration

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Stand-in Processing (STIP)

Stand-in Processing (STIP)

Stand-in Processing is a vital service in which Visa will act on behalf of an issuer in the authorization process. In this comprehensive module, the instructor explains Visa STIP fundamentals in detail, including what it is, when it's used, and some configuration options available to issuers in their risk-control efforts. This course is included in the VisaNet® Operations Management bundled course.

1 course, 60 minutes, 6 month unlimited access after purchase.

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Stored Credentials & Merchant-Initiated Transactions – Replay of webinar held 6 December 2017 (Europe Only)

Stored Credentials & Merchant-Initiated Transactions – Replay of webinar held 6 December 2017 (Europe Only)

To give Issuers greater visibility into various transaction types, Visa introduced two new frameworks. The Stored Credentials and Merchant-Initiated Transaction frameworks will ultimately help Issuers better manage risk and fraud so they can improve approval rates and the cardholder experience.

This webinar provides an overview of both frameworks. It also covers how to the use the data elements in various business scenarios, and the key elements to review in authorization policies.

1 course, 60 minutes total, 6 month unlimited access after purchase

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U.S. Licensing Simplification, and Impacts to the Quarterly Operating Certificates

U.S. Licensing Simplification, and Impacts to the Quarterly Operating Certificates

Effective 1 July 2018, Visa will streamline its licensing structure and simplify the fees associated with licensing in the United States. In conjunction with this, Visa will revise its reporting by consolidating the Visa, Plus and Interlink operating certificates, effective for the October 2018 Visa Quarterly Operating Certificate. This 15-minute on-demand course will provide information on what to expect.

1 course, 15-minutes, 6-month unlimited access after enrollment

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U.S. Quarterly Operating Certificate Filing

U.S. Quarterly Operating Certificate Filing

Learn how to file a U.S. Quarterly Operating Certificate. This 15 minute course provides an overview of what it is and the steps you will take to access the system and file. This course also covers best practices and where to go for more information. It also includes access to two helpful resources: VOL QOC Quick Start Guide, and Operating Certificate Instructions.

1 course, 15 minutes total, 6 month unlimited access after enrollment

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Using the Visa Online Invoice Portal (all regions except Europe)

Using the Visa Online Invoice Portal (all regions except Europe)

The new Visa Online Invoice Portal (VOIP) gives Visa clients in all regions except Europe improved online access to their Visa invoices. VOIP now replaces the AP Online Invoice Presentment (APOIP) application for Asia Pacific and the Online Member Invoice (OMI) tool in other regions, and offers improved functionality. This course provides information about how to access and use VOIP to view and retrieve your Visa invoices.

This course is intended for Visa clients in all regions except Europe.

1 course, 25 minutes, 6 month unlimited access after enrollment

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Verified by Visa

Verified by Visa

One of the challenges with eCommerce transactions is the difficulty making sure the customer participating in the transaction is the actual cardholder. Verified by Visa is a tool to help with that authentication. This online lesson covers 3D Secure protocol basics, Verified by Visa authentication steps, and the key data elements contained in a Verified by Visa transaction. We will also cover chargeback protection rights for merchants. This course is included in the VisaNet® Operations Management bundled course.

1 course, 20 minutes, 6 month unlimited access after purchase.

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Visa Chip Bytes: Webcasts to Help U.S. Clients Migrate to Chip Technology

Visa Chip Bytes: Webcasts to Help U.S. Clients Migrate to Chip Technology

Visa Chip Bytes is a series of webcasts that will help both issuance and acceptance stakeholders support the migration of chip in the U.S.These brief courses (10 minutes each) provide a quick update on new or key activities associated with chip migration. You will learn about topics such as terminal configuration, when to test, card procurement, and guidelines for merchants.You can access this series and other chip information publicly at this website.

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Visa Emergency Services (VES) Application

Visa Emergency Services (VES) Application

This online course will help you learn how to use Visa Emergency Services (VES) application. The VES application supports the fulfillment of emergency card replacement and emergency cash disbursement requests from issuers and processors. The application is also used to review, update and provide a decision on emergency service requests initiated by the cardholders through Visa Global Customer Assistance Services (GCAS).

1-course, 15 minutes, 6 months unlimited access after enrollment

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Visa Emergency Services (VES) Application - French

Visa Emergency Services (VES) Application - French

This online course will help you learn how to use Visa Emergency Services (VES) application. The VES application supports the fulfillment of emergency card replacement and emergency cash disbursement requests from issuers and processors. The application is also used to review, update and provide a decision on emergency service requests initiated by the cardholders through Visa Global Customer Assistance Services (GCAS).

Note: This course is delivered in French.

1-course, 15 minutes, 6 months unlimited access after enrollment

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Visa Products

Visa Products

Get up to speed on Visa products. This 30 minute online course explains the features, benefits and target audience for consumer products, prepaid cards, partnership programs, and business and corporate solutions. This course is included in the Fundamentals of Visa Business bundled courses.

1 course, 30 minutes total, 6 month unlimited access after registration

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Visa Settlement Reports and Reconciliation

Visa Settlement Reports and Reconciliation

In this webcast, we’ll be covering both Visa settlement reports and the reconciliation process. Along with the basics, we’ll provide some examples of the most important reports, and we’ll conduct a step-by-step review of the reconciliation process. This course is included in the VisaNet® Operations Management bundled course.

1 course, 25 minutes, 6 month unlimited access after purchase.

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Visa Test System - Clearing and Settlement: Create New Request - Issuers

Visa Test System - Clearing and Settlement: Create New Request - Issuers

This video explains how to create a new request for test data within the Visa Test System - Clearing and Settlement (VTS-CS).

1 course, 8 minutes, 6 months unlimited access after enrollment

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Visa Test System - Clearing and Settlement: Customize Account Numbers

Visa Test System - Clearing and Settlement: Customize Account Numbers

This video explains how to customize account numbers within the Visa Test System - Clearing and Settlement (VTS-CS).

1 course, 5 minutes, 6 months unlimited access after enrollment

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Visa Test System - Clearing and Settlement: Edit Package Full File Replacement

Visa Test System - Clearing and Settlement: Edit Package Full File Replacement

This video explains how to activate the Edit Package Full File Replacement within the Visa Test System - Clearing and Settlement (VTS-CS).

1 course, 2 minutes, 6 months unlimited access after enrollment

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Visa Test System - Clearing and Settlement: Update Test Data - Issuers

Visa Test System - Clearing and Settlement: Update Test Data - Issuers

This video explains how to update test data within the Visa Test System - Clearing and Settlement (VTS-CS).

1 course, 3 minutes, 6 months unlimited access after enrollment

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Visa Test System - Clearing and Settlement: User Guide

Visa Test System - Clearing and Settlement: User Guide

This video explains how to access the user guide for the Visa Test System - Clearing and Settlement (VTS-CS).

1 course, 1 minute, 6 months unlimited access after enrollment

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Visa Test System - CS: CIB Activation - Issuers and Acquirers

Visa Test System - CS: CIB Activation - Issuers and Acquirers

This video explains set up the Center Information Block (CIB) system in the Visa Test System - Clearing and Settlement (VTS-CS) to ensure that your BASE II system is available for delivery of files.

1 course, 6 minutes, 6 months unlimited access after enrollment

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VisaNet Global Processing

VisaNet Global Processing

VisaNet® Global Processing provides an overview of VisaNet, the world’s largest electronic payment network and the core system used to process Visa transactions. Through this online course you will learn about VisaNet services, their functions and components, and how they benefit banks, merchants, and cardholders alike. This course is included in the VisaNet® Operations Management bundled course.

1 course, 25 minutes, 6 month unlimited access after purchase.

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What is Fallback?

What is Fallback?

Would you like to learn about best practices that help you avoid losing transaction revenue because of chip fallback transactions? This 10-minute online course will teach you about the different types of fallback transactions, and provide best practices for responding to a fallback transaction.

1 course, 10 minutes, 6 months unlimited access following enrollment

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Events & Workshops

Build Authorization Strategies to Fight Fraud

Build Authorization Strategies to Fight Fraud

Obtaining the right balance between fighting fraud and allowing your cardholders to use their cards will give you the differentiation you need to continue growing your portfolio. Allowing good authorizations to go through, while stopping fraudsters in their tracks will give your cardholders the trust they need to make your card their top of wallet. In this two-day course you will get a proven methodology to analyze the historic and current fraud trends, and define a base strategy so you can quickly identify new ways the fraudsters are trying to abuse your product. Bring your electronic device to class to work on group exercises.

2-day course

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Effective Fraud Management for Issuers (Europe Only)

Effective Fraud Management for Issuers (Europe Only)

As the card business has matured, so have the techniques of the fraudsters. This means that card issuers have to constantly review and improve their fraud management capabilities.

This two day course examines the core business skills and knowledge needed by issuer fraud managers to manage their fraud department effectively into today's economic environment. It focuses on the fraud manager's role and responsibilities, fraud structure & policy, as well as the core risks and techniques available for identifying, managing and controlling fraud losses. Latest fraud trends across Europe will be discussed along with best practise examples of how fraud managers can reduce their fraud exposure and operational costs.

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Effective Risk Management for Acquirers (Europe Only)

Effective Risk Management for Acquirers (Europe Only)

This two day workshop examines the essential skills and knowledge acquirer risk managers to manage and minimize their fraud and credit risks effectively.

The interactive workshop focuses on the importance of the acquirer risk manager's role in effectively managing the core and hidden risks that acquirers are faced with today, and outlines best practise techniques for managing and controlling the business exposure to loss. If any member of staff in your fraud or risk departments, or your investigative team, requires an understanding of the current fraud types, current modus operandi and basic prevention techniques together with knowledge of Visa Europe's tools and systems to help them manage fraud on a day-to-day business, then you may also like to consider another Visa Business School course; Introduction to fraud.

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Enhancing Authentication Experience in Digital Commerce: 3DS 2.0 (Europe Only)

Enhancing Authentication Experience in Digital Commerce: 3DS 2.0 (Europe Only)

The digital economy is growing at an unparalleled pace. While it can make consumers’ lives easier, it can be challenging for those providing digital payments.  For example, operating across multiple devices, changing to meet the Payment Services Directive (PSD2), and keeping payments safe. Please join this online session to hear how 3-D Secure 2.0 (3DS 2.0) and Visa’s suite of Risk and Authentication products can ensure the best protection for your clients. We will also discuss ways to improve the digital payment experience while remaining competitive.

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Fraud Chargebacks

Fraud Chargebacks

This special one-day workshop aims to provide clear, in-depth understanding and practical training on managing fraud-related chargeback reason codes and the dispute resolution process. By the end of the day, you will better understand the current dispute rules and key requirements when handling the fraud-related chargeback reason codes thus reducing potential losses caused by mistakes and inefficient processing. The case studies and group activities give you an opportunity to share experiences and gather best practices.

1 day workshop

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Fraud Prevention for Issuers and Acquirers

Fraud Prevention for Issuers and Acquirers

Join us for in-depth look at the latest tools, information, and best practices that today's issuers and acquirers need to better manage fraud risk, reduce associated fraud losses, and improve profitability. This interactive 2-3 day course focuses on fraud trends and attacks, and offers strategies to combat them. It is designed for groups and departments that are critical to identifying and neutralizing fraud threats. If you prefer, you can also take one of the preparatory online courses before you attend this more detailed instructor-led course: Introduction to Fraud Prevention for Issuers, Introduction to Fraud Prevention for Acquirers .

2-3 day workshop

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Introduction to Fraud Management (Europe Only)

Introduction to Fraud Management (Europe Only)

Introduction to Fraud Management is an interactive course, providing delegates with an understanding of the fraud types and fraud modus operandi occurring today from both an issuing and an acquiring perspective. In addition, the course will provide an insight into Visa Europe's fraud prevention tools, programmes and best practise.  This course consists of a number of presentations, exercises and case studies where attendees will have the opportunity to discuss fraud issues with members of the Visa Europe fraud management team. 

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PCI PIN Security v2 Compliance Training

PCI PIN Security v2 Compliance Training

Get the most up-to-date information on the Payment Card Industry (PCI) PIN Security Requirements including management of cryptographic keys as well as management of cryptographic devices (e.g. ATMs, POS PEDs, HSMs, etc) used in acquiring and processing Interchange PIN based transactions. This 3-day course delivers an in-depth review of cryptographic key and device management based on the new (version 2.0) standard set of PCI PIN security guideline. It also provides an overview of the requirements pertaining to key injection facilities and remote key distribution in ATMs and POS terminals.

3-day workshop

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Online Courses

3-D Secure 2.0 Overview and Update for Acquirers

3-D Secure 2.0 Overview and Update for Acquirers

As more connected devices become payment devices, the need for speed and security are paramount. The new 3-D Secure 2.0 protocol will help prevent fraud and accelerate digital commerce with fast, secure authentication. See how the updated standard provides a frictionless shopping experience and better data.

40-minute online course, 6 months unlimited access after enrollment

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3-D Secure 2.0 Overview and Update for Issuers

3-D Secure 2.0 Overview and Update for Issuers

As more connected devices become payment devices, the need for speed and security are paramount. The new 3-D Secure 2.0 protocol will help prevent fraud and accelerate digital commerce with fast, secure authentication. See how the updated standard provides a frictionless shopping experience and better data.

40-minute online course, 6 months unlimited access after enrollment

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3D Secure 2.0: Risk-based Authentication & Enhanced Data - Acquirers

3D Secure 2.0: Risk-based Authentication & Enhanced Data - Acquirers

Three-Domain (3-D) Secure is a messaging protocol that gives merchants and issuers a way to authenticate cardholders for e-commerce transactions prior to authorization.This course will provide an overview of the enhanced data provided with 3-D Secure 2.0, which improves risk-based authentication capabilities and solves for concerns with user friction and online shopping cart abandonment with the prior protocol.

50-minute course, 6-month unlimited access after enrollment

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3D Secure 2.0: Risk-based Authentication & Enhanced Data - Issuers

3D Secure 2.0: Risk-based Authentication & Enhanced Data - Issuers

Three-Domain (3-D) Secure is a messaging protocol that gives merchants and issuers a way to authenticate cardholders for e-commerce transactions prior to authorization.This course will provide an overview of the enhanced data provided with 3-D Secure 2.0, which improves risk-based authentication capabilities and solves for concerns with user friction and online shopping cart abandonment with the prior protocol.

50-minute course, 6-month unlimited access after enrollment

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A  Look Inside PCI DSS v3.2

A Look Inside PCI DSS v3.2

Are you responsible for securing cardholder data? This online course outlines what to expect with the latest release of the Payment Card Industry (PCI) Data Security Standards (DSS). This webcast is a replay of a Visa webinar that was held on 11 May 2016. You will learn about the key changes and dates associated with Version 3.2, as well as impacts to Visa compliance programs.

1 course, 45 minutes, 6 month unlimited access after enrollment. May 2016 Webinar Replay.

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Containment and Remediation of Security Breaches

Containment and Remediation of Security Breaches

Worried about data compromise? In this 45 minute online course we’ll examine the “cyber attack kill chain” to identify the process attackers take to breach networks and what you can do to prevent compromise at each phase. We’ll review a merchant case study to demonstrate why a breach occurred, and how you can avoid these types of mistakes. We will also take an in-depth look at containment, eradication and remediation measures to consider. Want to tackle cyber thieves straight on, view this online course.

1 course, 45 minutes, 6 month unlimited access after enrollment

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Data Security Basics for Small Merchants

Data Security Basics for Small Merchants

Don’t let your small business merchants put their critical data at risk! This 40 minute online course provides an in-depth look at the controls and actions that today’s small business merchants need to address the latest data security challenges and protect their business and customers from data thieves. The primary goal of this course is to help small merchants become more active in building and sustaining a culture of data security.

1 course, 40 minutes total, 6 month unlimited access after purchase

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eCommerce Fraud: Tips and Tools to Manage Your Merchant Fraud Risk

eCommerce Fraud: Tips and Tools to Manage Your Merchant Fraud Risk

Help your merchants build a reliable risk management system to protect their eCommerce business. This 30 minute online course serves as a playbook for how acquirers can train merchants to build a reliable fraud prevention system. It covers the use of robust internal files, intelligent transaction controls, and the tools and best practices that merchants needs to accurately review orders, screen appropriately, and identify suspicious activities.

1 course, 30 minutes total, 6 month unlimited access after enrollment

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Enhancing Authentication Experience in Digital Commerce: 3DS 2.0 - Replay of webinar held 3 January 2018 (Europe Only)

Enhancing Authentication Experience in Digital Commerce: 3DS 2.0 - Replay of webinar held 3 January 2018 (Europe Only)

The digital economy is growing at an unparalleled pace. While it can make consumers’ lives easier, it can be challenging for those providing digital payments.  For example, operating across multiple devices, changing to meet the Payment Services Directive (PSD2), and keeping payments safe. This recording of a webinar held earlier discusses how 3-D Secure 2.0 (3DS 2.0) and Visa’s suite of Risk and Authentication products can ensure the best protection for your clients.

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Fraud Prevention Strategies for Retail Transactions

Fraud Prevention Strategies for Retail Transactions

Help merchants spot fraud schemes that can impact their business. This 30 minute online course discusses how merchants, both card present and card not present, can identify and avoid fraud. The course is designed to help merchants better understand common methods of fraud and how to protect themselves.

1 course, 30 minutes, 6 month unlimited access after enrollment

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How to Use Transaction Data to Manage Fraud Risk

How to Use Transaction Data to Manage Fraud Risk

The rise of mobile and cloud-based payments allows cardholders to pay via different devices, and across multiple interfaces. As payment transaction types diversify, issuers are finding it increasingly important to take a holistic approach to managing risk. Issuers must evaluate each transaction on its own merits by embedding logic in their authorization hosts, which uses the point-of-sale (POS) entry mode and the transaction service code to evaluate card verification values.  This online course will provide an overview of these data elements, along with best practices that issuers should consider in order to optimize risk management in your portfolios.

1 course, 30 minutes, 6-month unlimited access after enrollment

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Identifying and Mitigating Threats to eCommerce Payment Processing

Identifying and Mitigating Threats to eCommerce Payment Processing

Do you handle or manage risk investigations and compromises? This 30 minute course provides an overview of cybercrime, and shares examples of code and chatter that some cyber criminals use. You will also get a look at some of the top attacks that can lead to your data being exposed on the web. We will discuss the Payment System Risk (PSR) group at Visa, and how they handle threats to ecommerce merchants and other entities that process or store cardholder data.

1 course, 30 minutes total, 6 month unlimited access after enrollment

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Improving Issuer Authorization Rates with Visa Consumer Authentication Service

Improving Issuer Authorization Rates with Visa Consumer Authentication Service

Find out how you can confidently authenticate consumers prior to authorization and allow the majority of your low risk transactions to proceed without the need for additional verification. This can help you minimize abandonment at the point of purchase and improve your cardholder’s experience. This 20 minute online course explains how you can increase your online transaction authorization acceptance rates, decrease fraud, and achieve the proper balance between risk and reward.

1 course, 20 minutes total, 6 month unlimited access

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Introduction to Fraud Prevention for Acquirers

Introduction to Fraud Prevention for Acquirers

Acquirers: Learn how to identify and handle the current fraud scams that pose the biggest threats to your business. This 80-minute online course delivers an overview of the serious fraud issues that acquirers face today, the types of criminals involved, and the current fraud schemes carried out around the world. This course also covers practices in a card-present and card-not-present environments. This information can help you mitigate future fraud losses through careful merchant monitoring. It also draws upon real-world examples from law enforcement professionals and acquirers.

1 course, 80 minutes total, 6 months unlimited access after enrollment

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Introduction to Fraud Prevention for Issuers

Introduction to Fraud Prevention for Issuers

Issuers: Learn how to stop fraud in its tracks – today. This 45-minute online course will help you identify the current fraud scams that pose the biggest threats to your business. This course addresses the various fraud schemes that are currently being carried out worldwide, the types of criminals involved, and the key tactics they use to steal from issuing financial institutions. It also explains the various fraud prevention tools and strategies that you can use to successfully combat fraud and prevent associated losses. The real-world cases and examples demonstrate how different fraud scams are played out at the issuer level.

1 course, 45 minutes total, 6 months unlimited access after enrollment

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Managing Credit Risks

Managing Credit Risks

Understand the risks involved in launching and running a card program. This 20 minute online course addresses managing risks related to selecting customers, operating accounts and recovering debts. It also emphasizes the importance of monitoring your financial institution’s risk strategy in the ever-changing market and consumer landscape. This course is included in the Fundamentals of Visa Business bundled courses.

1 course, 20 minutes total, 6 month unlimited access after registration

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Moving from Real Time Scoring to Visa Advanced Authorization and Visa Risk Manager (Europe Only)

Moving from Real Time Scoring to Visa Advanced Authorization and Visa Risk Manager (Europe Only)

Visa will integrate its European processing platforms with its global processing platforms between April and August 2018. As part of the authorization migration, Visa will discontinue Real Time Scoring (RTS) services and replace them with Visa Advanced Authorization (VAA) and Visa Risk Manager (VRM) services. If you are currently enrolled in RTS, this course will introduce you to the incoming services and the migration approach. You will also learn about training and testing opportunities.

1 course, 44-minutes, 6-month unlimited access after enrollment

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Security and Control for Europe - Acquirer version of webinar recorded 15 November 2017 (Europe Only)

Security and Control for Europe - Acquirer version of webinar recorded 15 November 2017 (Europe Only)

Would you like to learn more about how you will benefit as Europe continues to integrate into One Visa? In this 16-minute recorded webinar we share how Visa’s global products and services can help to address key pain-points experienced by you and your customers in the security and control space. We discuss how our products can help you manage the cost of fraud while delivering a better experience for the end user.

1 course, 16 minutes total, 6 months unlimited access after enrollment

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Security and Control for Europe - Issuer version of webinar recorded 14 November 2017 (Europe Only)

Security and Control for Europe - Issuer version of webinar recorded 14 November 2017 (Europe Only)

Would you like to learn more about how you will benefit as Europe continues to integrate into One Visa? In this 23-minute recorded webinar we share how Visa’s global products and services can help to address key pain-points experienced by you and your customers in the security and control space. We discuss how our products can help you manage the cost of fraud while delivering a better experience for the end user.

1 course, 23 minutes total, 6 months unlimited access after enrollment

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Strategies to Effectively Manage Data Compromise

Strategies to Effectively Manage Data Compromise

Learn about the latest data comprise trends and how malware at point of sale works. This 30-minute course provides an overview of the data threat landscape, the methods attackers use, and the investigation process of a suspected data compromise. It also walks through some of the intrusions that Visa sees through the Compromised Account Management System (CAMS) and what to do when a breach occurs.

1 course, 30 minutes, 6 month unlimited access after enrollment

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Visa Device Profiling on Visa Online (VOL)

Visa Device Profiling on Visa Online (VOL)

The Visa Device Profiling (VDP) tool provides a simple way for issuers and acquirers to manage their exposure to cross-border ATM fraud. In this course you’ll look at what ATM exposure is and how the VDP tool can be used by banks to predict their exposure to cross-border ATM fraud. You’ll discover how to access and generate reports from the tool. And finally, look at how to analyse the data from the VDP reports to spot any potential fraudulent trends and protect your organisation from cross-border ATM fraud.

1 course, 40 minutes, 6 months unlimited access following enrollment

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Visa Risk Manager

Visa Risk Manager

Gain a complete understanding of how you can best use Visa Risk Manager (VRM) to your advantage. This interactive online course introduces you to the solution and delivers an overview of key components such as Rule Manager, Case Manager, and the Compromised Account Management System. This course consists of eight modules and is available at no charge. Many of the modules in this course include interactive slides with animations, walk through guides, or videos.

1 course with 8 modules, 16 hours total, 6 month unlimited access after enrollment

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Visa Risk Manager - Japanese

Visa Risk Manager - Japanese

Gain a complete understanding of how you can best use Visa Risk Manager (VRM) to your advantage. This interactive online course introduces you to the solution and delivers an overview of key components such as Rule Manager, Case Manager, and the Compromised Account Management System. This course consists of five modules and is available at no charge. Many of the modules in this course include interactive slides with animations, walk through guides, or videos. 

Note that this course is in the Japanese language. 

1 course with 5 modules, approximately 6 hours total, 6 month unlimited access after enrollment 

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Visa Risk Manager Best Practices for Tokenization

Visa Risk Manager Best Practices for Tokenization

Do you need to know how to use Visa Risk Manager to capture fraud while provisioning tokens? This on-demand training reviews best practices and frequently asked questions from those who use Visa Risk Manager (VRM). Tokenization replaces sensitive payment account information with payment tokens (or unique digital account numbers).

1 course, 30-minutes, 6 month unlimited access after purchase 

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Visa Risk Performance Tracking (VRPT)

Visa Risk Performance Tracking (VRPT)

Get a quick preview of the Visa Risk Performance Tracking (VRPT) system. This quick course walks you through the screens that acquirers use to view the case information of merchants that have entered a risk program.Highlights include viewing cases and transaction details, as well as submitting a remediation plan to Visa.

1 course, 5 minutes total, 6 month unlimited access after enrollment

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Visa Threat Intelligence: Webinar Series

Visa Threat Intelligence: Webinar Series

Learn how to prevent and detect cyber threats to your payments systems in a series of recorded webinars hosted by Visa and FireEye. Visa Threat Intelligence, powered by FireEye, delivers real-time threat information to merchants and issuers so they can quickly assess and act on the most critical cyber-attacks that could breach their payment systems. You can access this series and other Visa Threat Intelligence information publicly at this website.

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Fundamentals of Visa Business

The workshop was well prepared and the instructor is very nice. It helps me to learn what Visa is and how the industry works.

- Business Development Manager, China

Fraud Prevention

This has helped me to understand the Visa product holistically and different tools (fraud) available to use. I have also learned some quick wins which I can implement immediately in my role.

- Operations Manager Fraud Detection, Zambia

Fraud Prevention for Issuers and Acquirers

Offers a wide panorama of the fraud prevention aspect, from analysis to the tools and roles in the organization.

- Payment Modalities Manager, Uruguay