Operations

From managing authorizations, to billing statements, to new Visa rules. Learn everything you need to know about Visa’s operational systems and processes to help you run your business more efficiently.

Events & Workshops

Building Crucial Payments Expertise

Building Crucial Payments Expertise

Have you just started working in payments? Are you a new Visa client?  This 3-day course covers the key topics you need to know about our dynamic industry and the Visa payment system. Learn about Visa’s core products and services, how payments are processed and the various ways you can minimize payment risk and maximize revenue. This course also describes how to work with Visa when launching new products and services.

3-day workshop

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Effective Authorization Management (Europe Only)

Effective Authorization Management (Europe Only)

This two-day course equips participants with a comprehensive understanding of the Visa Europe Authorizations. As well as providing a thorough grounding in the authorization process itself, the course will review the Visa Europe Authorisation-specific parameters that Issuers can set according to their business needs to deliver a better customer-experience with a fast, guaranteed response (Stand In Processing) and reduce exposure to risk with a range of advanced security solutions (Positive Cardholder Authorization Service, PIN, Verified by Visa).

The workshops consists of interactive exercises and scenarios and is delivered by experts on transaction processing.

2-day workshop

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Effective Clearing and Settlement (Europe Only)

Effective Clearing and Settlement (Europe Only)

Get a comprehensive understanding of the key elements of the daily clearing and settlement service. This two-day course will clarify the relationship between Clearing and Settlement, we will explain the flow of a transaction as it is cleared and settled, share practical advice and best practice procedures on how to settle accurately. In addition, we will cover the funds transfer process and use the Visa Settlement Service (VSS) Reports to reconcile, identify and solve problems.

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Essentials to Improve Financial Performance - Virtual

Essentials to Improve Financial Performance - Virtual

Increase your understanding of how Visa settles transactions. Join payments expert  Natalia Grant-Ross in a three-hour virtual course and explore what a settlement is and how it works. You’ll learn about the components of transaction settlement, including how it links to the clearing process and how net settlement amounts are calculated. You’ll also learn about funds transfer logistics and timing and review settlement relationships, reporting hierarchies and VisaNet Settlement Service (VSS) reports.

Three-hour virtual course

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Fundamentals of Transaction Processing (Europe Only)

Fundamentals of Transaction Processing (Europe Only)

If you are new to the world of transaction processing or who would like to understand the lifecycle of a transaction better, this course is for you!

This two day course provides an introduction to Visa Europe’s authorisation, clearing and settlement services. Participants will be introduced to the four-party model, the roles played by issuers, acquirers, merchants and Visa, and the key steps involved in a transaction being authorised through to being cleared, and then settled.

2-day workshop

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Implementing Chip with Visa Smart Debit/Credit (VSDC) Cards

Implementing Chip with Visa Smart Debit/Credit (VSDC) Cards

Explore why it’s important to implement chip in your organization.This 2-day course provides a high-level business case for chip and explains the responsibility changes associated with the EMV Liability Shift.It also goes into details on chip implementation, the card production process, and best practices for successful migration.During the group activities and discussions you will work on developing chip card strategies and making sure you have the proper chip infrastructure in place. You will also learn about Visa Consumer Authentication Services (VCAS), Visa payWave, tokenization services, and Visa’s mobile and cloud-based payments program.

2 day workshop

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Managing Risk Through Authorization Strategies

Managing Risk Through Authorization Strategies

Do you want a more secure, well-managed and profitable business?  This 2-day workshop covers the Visa system tools, services, and strategies you need to handle authorizations more efficiently. It also explains how card and PIN verifications, chip cards, and Verified by Visa can help your organization reduce its exposure to fraud.  The course is highly interactive with many group activities, so come prepared to develop your authorization and risk management skills, improve your authorization rates, and expand your success. 

2 day workshop

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Maximizing the Value of VisaNet

Maximizing the Value of VisaNet

Discover the many ways you can leverage VisaNet’s payment processing capabilities and value-added services. This 3-day course provides a comprehensive look at VisaNet’s payment capabilities. It is intended to help you build your knowledge of authorization, clearing, and settlement based on current operational best practices that apply to VisaNet services such as V.I.P, Base II, and Visa Settlement Services (VSS), as well as Visa Advanced Authorization, Visa Risk Manager, Edit Package, and others. It also covers Visa innovation technology solutions: Visa Token Service, Visa Direct, and Visa Secure.

3 day workshop

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Member Agent Registration - Program Request Management (PRM) Overview (Europe only)

Member Agent Registration - Program Request Management (PRM) Overview (Europe only)

As part of the ongoing integration process, Visa is introducing the Program Request Management (PRM) tool, for member agent registration in Europe. The PRM tool will be replacing the manual member agent registration (ARD) forms.  In this live online course, we will provide an overview of how to use the PRM tool to register new agents, modify and terminate existing agents. We will address questions at the end of the presentation.

1-course, 60 minutes

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Operations Basics - Virtual

Operations Basics - Virtual

Are you a new Visa client, or new to the payments industry? This virtual course will give you a deeper awareness of all aspects of our dynamic industry and the Visa payments system. You’ll gain an understanding of industry trends, how the payments system works, and how payments are processed. You’ll also learn about current payments risks and discover strategies to help you mitigate them. The knowledge and skills gained from this course will help you build a foundation for success and grow in your role. 

Three-day virtual course (three hours per day)

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Visa First (EN)

Visa First (EN)

Are you responsible for implementing a new Visa card program in your organization? This 5-day course will give you a complete picture of what it takes to run an efficient and profitable card business. If this is your first time launching and issuing Visa cards, this course will give you the details you need, including information on how to maximize revenue, minimize risk, and how to best work with Visa. We will also cover the important timelines, obligations, and fees you will need to consider. The case studies and group discussions also give you a chance to share ideas and best practices.

5 day workshop

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Visa Kick-Start (Europe Only)

Visa Kick-Start (Europe Only)

Do you need to understand how to make the most of your partnership with Visa? This 2-day course covers the core principles and practices you need to run an efficient and profitable payments business.  If this is your first time launching and issuing cards, this course is for you. It offers the card payment basics that are most vital to successfully developing and promoting card products, maximizing revenue, and minimizing risk.

2-day workshop

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VisaNet Financial Management

VisaNet Financial Management

By the end of the course you will appreciate the financial importance of an efficient clearing and settlement process.

3 day workshop

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Bundled Courses

VTS-CS for Visa Claims Resolution (VCR) Test Data

VTS-CS for Visa Claims Resolution (VCR) Test Data

The Visa Training System-Clearing and Settlement (VTS-CS) “How to” videos provide demonstrations of a variety of functions that allow for requesting test data for VCR testing within the VTS–CS.

6 videos, 6 month unlimited access after purchase.

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Online Courses

Boost Your Authorization Approval Rates, Customer Satisfaction, and Profitability

Boost Your Authorization Approval Rates, Customer Satisfaction, and Profitability

Want to improve your authorization performance? This 30 minute online course focuses on the steps that issuers can take to strike a balance between higher approval rates and optimal risk management, which can help improve customer satisfaction and increase revenue. This course provides a high-level overview of the authorization landscape and transaction process, as well as the opportunities and tools available to help optimize your approval strategies.

1 course, 30 minutes total, 6 month unlimited access after purchase

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Client Article (Visa Business News) Webinar – 8 January 2018 Recording

Client Article (Visa Business News) Webinar – 8 January 2018 Recording

On the second Monday of each month, we host a webinar for clients in Europe.  These webinars are free to register and occur from 11:00 to 13:00 GMT and cover all Client Articles (Visa Business News articles) issued during the past month. 

The recording is now available for the 8 January 2018 webinar for those that missed it.

To register for upcoming webinars please visit https://www.visabusinessschool.com/en/course/5d64c987-a2fc-419d-a46d-07c59c0a498c

1 course, 30 minutes, 6 months unlimited access after enrollment 

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Diving into Visa Billing Statements - Europe Only

Diving into Visa Billing Statements - Europe Only

Learn how to access Visa billing statements, how to read and research billing items, and how invoice amounts are paid.   This online course introduces you to the basics of accessing your Visa invoice.  It will also help you understand the detailed sections of your invoice and how to find more information on specific billing lines.  You will also learn about the Visa billing cycle, the basics of settlement hierarchies, and how fees for different entities are paid.  There is a quick self-check quiz at the end of each key topic area.

This course is intended for Visa clients in the Europe region only. A course by the same name is available for clients outside of the Europe region.

1 course, 60 minutes total, 6 month unlimited access after registration 

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Diving into Visa Billing Statements (all regions except Europe)

Diving into Visa Billing Statements (all regions except Europe)

Learn how to access Visa billing statements, how to read and research billing items, and how invoice amounts are paid.   This online course introduces you to the basics of accessing your Visa invoice.  It will also help you understand the detailed sections of your invoice and how to find more information on specific billing lines.  You will also learn about the Visa billing cycle, the basics of settlement hierarchies, and how fees for different entities are paid.  There is a quick self-check quiz at the end of each key topic area.

This course is intended for Visa clients in all regions except Europe. A course by the same name is available for clients in the Europe region.

1 course, 60 minutes total, 6 month unlimited access after registration 

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eMIQ Overview

eMIQ Overview

Customers in Brazil who need to add a BIN or make configuration changes to an existing BIN use the online Electronic Member Information Questionnaire, or eMIQ application to request changes. This 2 hour online course explains how to use the eMIQ application and gives specific field-level help for completing the Dual ~ Issuer Bin Installation /Update form.

1 course, 2 hours total, 6 month unlimited access after enrollment

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Global Customer Assistance Services (GCAS) 101

Global Customer Assistance Services (GCAS) 101

This course highlights the services available under the Global Customer Assistance Service program. It reviews the service options, global standards and best practices, as well as additional resources.

1 course, 15 minutes, 6 month unlimited access after purchase

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Global Operating Certificate Program - AP, CEMEA, Europe, and Canada Only

Global Operating Certificate Program - AP, CEMEA, Europe, and Canada Only

Learn about the new Global Operating Certificate (GOC) system to input and submit your quarterly Operating Certification. Find out how the system guides you through the eight-step process submission and certification process, including an Excel upload option. This course is intended for Visa clients in the AP, CEMEA, Europe, and Canada regions.

1 course, 30 minutes duration, 6 months unlimited access after enrollment 

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Improve Your eCommerce Authorization Approval Rates

Improve Your eCommerce Authorization Approval Rates

Fine-tune your eCommerce transaction authorization strategies for optimal performance.In today’s payment environment, higher eCommerce authorization approval rates are a key driver of online customer satisfaction and engagement, which can result in greater card usage, cardholder retention, and higher revenue potential. This 30 minute course focuses on the best practices that issuers can apply to boost their eCommerce authorization approval rates while managing risk exposure.

1 course, 30 minutes total,6 month unlimited access after purchase

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Incremental and Estimated Authorization Rule Changes

Incremental and Estimated Authorization Rule Changes

Are you ready? In April 2017, there will be new changes to the rules for incremental and estimated authorizations. Find out how new data will help with authorization holds. Learn which merchants have new rights to estimated and incremental authorizations. Understand the length of time an authorization is valid.Visa experts Seth Friedman and Martyn Selman will explain the changes in detail and provide applicable examples.

1 course, 60 minutes, 6 month unlimited access after purchase.

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Member Agent Registration - Program Request Management (PRM) Overview - 19 June 2018 Recording (Europe only)

Member Agent Registration - Program Request Management (PRM) Overview - 19 June 2018 Recording (Europe only)

As part of the ongoing integration process, Visa is introducing the Program Request Management (PRM) tool, for member agent registration in Europe. The PRM tool will be replacing the manual member agent registration (ARD) forms.  This is a recording of a webcast that was presented on 19 June 2018 and provides an overview of how to use the PRM tool to register new agents, and modify and terminate existing agents.

1 course, 60 minutes total, 6 months unlimited access after enrollment

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Moving Beyond the Six Digit BIN

Moving Beyond the Six Digit BIN

Learn what Visa is doing to manage the existing supply of Bank Identification Numbers (BIN) and the proposed changes and strategies to improve the supply of numerics. This 20 minute online course explains the industry issue of depleted BINs and the long-term strategies promoted by the International Organization for Standardization (ISO). It also describes how BINs are set up today and what Visa is doing to manage the current supply. You will also learn about the proposed short and long term strategies and how you can provide feedback on any impacts the proposed changes may have on your organization.

1 course, 20 minutes total, 6 month unlimited access after registration

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Optimize Your Authorization Decisioning through Reduced Risk Exposure

Optimize Your Authorization Decisioning through Reduced Risk Exposure

Increase your approval performance through proven fraud mitigation strategies. This 30 minute online course focuses on best practices that issuers can apply today to strike a balance between higher approval rates and optimal risk management, which in turn can result in greater customer satisfaction and increased revenue.

1 course, 30 minutes total, 6 months unlimited access after purchase

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Smart BIN Management, Policy and Resources

Smart BIN Management, Policy and Resources

Learn how efficient BIN Management will make transition to the 8-digit BIN standard a seamless process. Now is the time to have a thorough understanding of how your current portfolio aligns with Visa policies and best practices on BIN usage. Learn the basics of how the 8-digit standard will impact current BIN, Account Range and PAN fundamentals. Be guided on how to use available reports to improve BIN portfolio efficiencies and set the stage for a smooth transition to the 8-digit standard. This training is fundamental to your planning process to adopt the upcoming standard.

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Stored Credentials & Merchant-Initiated Transactions – Replay of webinar held 6 December 2017 (Europe Only)

Stored Credentials & Merchant-Initiated Transactions – Replay of webinar held 6 December 2017 (Europe Only)

To give Issuers greater visibility into various transaction types, Visa introduced two new frameworks. The Stored Credentials and Merchant-Initiated Transaction frameworks will ultimately help Issuers better manage risk and fraud so they can improve approval rates and the cardholder experience.

This webinar provides an overview of both frameworks. It also covers how to the use the data elements in various business scenarios, and the key elements to review in authorization policies.

1 course, 60 minutes total, 6 month unlimited access after purchase

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U.S. Quarterly Operating Certificate Filing

U.S. Quarterly Operating Certificate Filing

Learn how to file a U.S. Quarterly Operating Certificate. This 15 minute course provides an overview of what it is and the steps you will take to access the system and file. This course also covers best practices and where to go for more information. It also includes access to two helpful resources: VOL QOC Quick Start Guide, and Operating Certificate Instructions.

1 course, 15 minutes total, 6 month unlimited access after enrollment

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Using the Visa Online Invoice Portal - Europe only

Using the Visa Online Invoice Portal - Europe only

The new Visa Online Invoice Portal (VOIP) gives Visa clients in all regions except Europe improved online access to their Visa invoices. VOIP now replaces the AP Online Invoice Presentment (APOIP) application for Asia Pacific and the Online Member Invoice (OMI) tool in other regions, and offers improved functionality. This course provides information about how to access and use VOIP to view and retrieve your Visa invoices.

This course is intended for Visa clients in the Europe region only. A course by the same name is available for clients outside of the Europe region.

1 course, 25 minutes, 6 month unlimited access after enrollment

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Using the Visa Online Invoice Portal (all regions except Europe)

Using the Visa Online Invoice Portal (all regions except Europe)

The new Visa Online Invoice Portal (VOIP) gives Visa clients in all regions except Europe improved online access to their Visa invoices. VOIP now replaces the AP Online Invoice Presentment (APOIP) application for Asia Pacific and the Online Member Invoice (OMI) tool in other regions, and offers improved functionality. This course provides information about how to access and use VOIP to view and retrieve your Visa invoices.

This course is intended for Visa clients in all regions except Europe. A course by the same name is available for clients in the Europe region.

1 course, 25 minutes, 6 month unlimited access after enrollment

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Visa Emergency Services (VES) Application

Visa Emergency Services (VES) Application

This online course will help you learn how to use Visa Emergency Services (VES) application. The VES application supports the fulfillment of emergency card replacement and emergency cash disbursement requests from issuers and processors. The application is also used to review, update and provide a decision on emergency service requests initiated by the cardholders through Visa Global Customer Assistance Services (GCAS).

1-course, 15 minutes, 6 months unlimited access after enrollment

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Visa Emergency Services (VES) Application - French

Visa Emergency Services (VES) Application - French

This online course will help you learn how to use Visa Emergency Services (VES) application. The VES application supports the fulfillment of emergency card replacement and emergency cash disbursement requests from issuers and processors. The application is also used to review, update and provide a decision on emergency service requests initiated by the cardholders through Visa Global Customer Assistance Services (GCAS).

Note: This course is delivered in French.

1-course, 15 minutes, 6 months unlimited access after enrollment

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Visa Numerics Initiative | Basic Numerics Overview

Visa Numerics Initiative | Basic Numerics Overview

This 12-minute video is a basic overview of the Visa Numerics Initiative. Upon completion, you will have a high-level understanding of the what, why and how Visa is supporting the industry change to the 8-digit BIN standard. This content is appropriate for Processors, Acquirers, Third Party agents and Issuers.

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What is Fallback?

What is Fallback?

Would you like to learn about best practices that help you avoid losing transaction revenue because of chip fallback transactions? This 10-minute online course will teach you about the different types of fallback transactions, and provide best practices for responding to a fallback transaction.

1 course, 10 minutes, 6 months unlimited access following enrollment

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VisaNet Financial Management

It is a very useful workshop which helped me to understand the whole process and answered my needs in this particular sphere.

- Senior Specialist, Russia

Maximizing the Value of VisaNet

The workshop has been very organized, clear and specific, with examples that clearly illustrated the subject.

- Development Analyst, Peru

Maximizing the Value of VisaNet

Everyone who works in technical department of PC (processing centre) or bank (customer support) should visit this seminar.

- Chief of Administration Department, Russia