Operations

From managing authorizations, to billing statements, to new Visa rules. Learn everything you need to know about Visa’s operational systems and processes to help you run your business more efficiently.

Events & Workshops

Effective Authorization Management

Effective Authorization Management

This two-day course equips participants with a comprehensive understanding of the Visa Europe Authorizations. As well as providing a thorough grounding in the authorization process itself, the course will review the Visa Europe Authorisation-specific parameters that Issuers can set according to their business needs to deliver a better customer-experience with a fast, guaranteed response (Stand In Processing) and reduce exposure to risk with a range of advanced security solutions (Positive Cardholder Authorization Service, PIN, Verified by Visa).

The workshops consists of interactive exercises and scenarios and is delivered by experts on transaction processing.

2-day workshop

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Effective Clearing and Settlement

Effective Clearing and Settlement

Need to get a comprehensive understanding of the key elements of the daily clearing and settlement service?

In this two-day course we will take you through a step-by-step look at the clearing process, the intricacies of validation, fee assessment and currency conversion. In addition, we’ll share top tips for effective settlement and best practice in VECSS reports use for reconciliation.

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Essentials to Improve Financial Performance

Essentials to Improve Financial Performance

Do you want to know how Visa settles transactions? Join Natalia Grant-Ross, live online, as she discusses what a settlement is and how it works.In this 3-hour course, she will cover the components of transaction settlement, including how it links to the clearing process and how net settlement amounts are calculated. Next she will review funds transfer logistics and timing. Then once everyone is clear on what settlement is and how it works, she will review settlement relationships, reporting hierarchies and VisaNet Settlement Service (VSS) reports.

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Fundamentals of Visa Business

Fundamentals of Visa Business

Learn about Visa and the Visa payment system. If you are new to card center operations, new to the payments industry, or a manager looking to grow your understanding of Visa operations, this course is for you. In this 2-day course, you will learn the fundamentals of debit and credit, explore Visa products and services, get an overview of VisaNet, and discuss the general steps in a transaction, from authorization to settlement. We will also review processing fees, risk management, and the resources available to help grow your business with Visa. This interactive course includes discussions, case studies, lectures, activities, and quizzes. This content is also available in a bundled course that you can complete online. Refer to the FAQ for details on the differences between the bundled course and workshops.

2 day workshop

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Implementing Chip with Visa Smart Debit/Credit (VSDC) Cards

Implementing Chip with Visa Smart Debit/Credit (VSDC) Cards

Explore why it’s important to implement chip in your organization.This 2-day course provides a high-level business case for chip and explains the responsibility changes associated with the EMV Liability Shift.It also goes into details on chip implementation, the card production process, and best practices for successful migration.During the group activities and discussions you will work on developing chip card strategies and making sure you have the proper chip infrastructure in place. You will also learn about Visa Consumer Authentication Services (VCAS), Visa payWave, tokenization services, and Visa’s mobile and cloud-based payments program.

2 day workshop

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Managing Risk Through Authorization Strategies

Managing Risk Through Authorization Strategies

Do you want a more secure, well-managed and profitable business?  This 2-day workshop covers the Visa system tools, services, and strategies you need to handle authorizations more efficiently. It also explains how card and PIN verifications, chip cards, and Verified by Visa can help your organization reduce its exposure to fraud.  The course is highly interactive with many group activities, so come prepared to develop your authorization and risk management skills, improve your authorization rates, and expand your success. 

2 day workshop

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Visa First

Visa First

Are you responsible for implementing a new Visa card program in your organization? This 5-day course will give you a complete picture of what it takes to run an efficient and profitable card business. If this is your first time launching and issuing Visa cards, this course will give you the details you need, including information on how to maximize revenue, minimize risk, and how to best work with Visa. We will also cover the important timelines, obligations, and fees you will need to consider. The case studies and group discussions also give you a chance to share ideas and best practices.

5 day workshop

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VisaNet Financial Management

VisaNet Financial Management

An efficient clearing and settlement process can have a positive impact on the financial health of your organization. This 3-day course delivers guidance and best practices on the financial management of transaction processing and will extend your knowledge of BASE II, Edit Package, and the VisaNet Settlement Service (VSS). This course will help you identify the areas in the clearing process where errors can occur thereby impacting your performance. You will gain a stronger understanding of currency conversions, interchange reimbursement fees, and the Visa fees associated with transactions. The group exercises and case studies will give you practical experience in correcting and rerunning files as well as calculating currency and fees.

3 day workshop

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Bundled Courses

Fundamentals of Visa Business

Fundamentals of Visa Business

Get an introduction to Visa, VisaNet and the overall payment system. This series of online courses focuses on payment card business fundamentals including credit and debit card revenue and costs, Visa products, and digital solutions. It also covers launching a card program and managing associated credit risks. Each course in the series is 30-45 minutes in length. You can also purchase any of the courses individually if you prefer. Much of this content is also delivered in an interactive, two-day workshop. Refer to the FAQ for details on the differences between the bundled courses and workshops.

8 course series, 4 hours total, 6 month unlimited access after registration

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Maximizing the Value of VisaNet

Maximizing the Value of VisaNet

Learn about VisaNet, the value of an effective authorization strategy in managing risk, and the benefits of a streamlined clearing and settlement processes. This online course bundle delivers the information you need to help improve customer satisfaction and loyalty while increasing program profitability. It consists of 11 courses. Each courseis 30-45 minutes in length. Much of this content is also delivered in an interactive, two-day workshop. Refer to the FAQ for details on the differences between the online courses, bundled courses and workshops.

11 courses, 6 month unlimited access after registration

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Online Courses

ATM Performance Monitoring System

ATM Performance Monitoring System

This group of introduction videos represent an overview of the ATM Performance Monitoring System. The purpose of the system is to provide notification of faults and events at ATMs that cause the terminal to go out of service. This  tool is included in the Visa DPS ATM Driving service. The videos herein contain a brief description of the system and the modules that make up the solution. 

Each video segment is approximately 5 minutes in length. 

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ATM Performance System

ATM Performance System

This course consists of brief how-to use cases for the ATM Performance System:

  • Report Access on ATM PS
  • Creating a Filter on ATM PS
  • Drilling Down on a Fault Code on ATM PS
  • Finding a List of Terminals on ATM PS
  • Resetting a Password on ATM PS

This course is for Visa DPS clients.

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Authorization Processing Basics

Authorization Processing Basics

Learning about the authorization process is not just for issuers. This online course covers the basic principles of authorization, outlines some of the key factors involved when setting up an authorization strategy, and explains the roles of acquirers and merchants. This course will guide you through principles of authorization, procedures, roles and responsibilities, and strategies to maximize card usage while minimizing loss. This course is included in the Maximizing the Value of VisaNet bundled course.

1 course, 10 minutes, 6 month unlimited access after purchase.

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Authorization Risk and Customer Service Basics

Authorization Risk and Customer Service Basics

The authorization process is a critical piece of the risk-management puzzle, and the foundation of a successful card issuing or acceptance program. In this module, we will go over the basic authorization message flow, discuss account ranges, message validation and routing. We’ll also talk about response codes and how they are important to all parties in the transaction process. This course is included in the Maximizing the Value of VisaNet bundled course.

1 course, 25 minutes, 6 month unlimited access after purchase.

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Boost Your Authorization Approval Rates, Customer Satisfaction, and Profitability

Boost Your Authorization Approval Rates, Customer Satisfaction, and Profitability

Want to improve your authorization performance? This 30 minute online course focuses on the steps that issuers can take to strike a balance between higher approval rates and optimal risk management, which can help improve customer satisfaction and increase revenue. This course provides a high-level overview of the authorization landscape and transaction process, as well as the opportunities and tools available to help optimize your approval strategies.

1 course, 30 minutes total, 6 month unlimited access after purchase

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Card and PIN Verification Services

Card and PIN Verification Services

Most every Visa transaction employs one of three core fraud-prevention tools. In this module we talk about each of them—Card Verification Value (CVV), Card Verification Value 2 (CVV2), and PIN Verification Value (PVV)—and how they are used in different environments to verify the card or cardholder at the point of sale and/or ATM. This course is included in the Maximizing the Value of VisaNet bundled course.

1 course, 30 minutes, 6 month unlimited access after purchase.

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Clearing System Overview

Clearing System Overview

Visa clears transactions every day, seven days a week. In this webcast, we’ll be covering the definition of “clearing” and some related terminology, and we’ll talk about how a transaction gets cleared. The bulk of the presentation consists of a comprehensive overview of the main functions performed by Visa via BASE II, and by the Visa client using the Edit Package. This course is included in the Maximizing the Value of VisaNet bundled course.

1 course, 40 minutes, 6 month unlimited access after purchase.

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Client Article (Visa Business News) Webinar – 8 January 2018 Recording

Client Article (Visa Business News) Webinar – 8 January 2018 Recording

On the second Monday of each month, we host a webinar for clients in Europe.  These webinars are free to register and occur from 11:00 to 13:00 GMT and cover all Client Articles (Visa Business News articles) issued during the past month. 

The recording is now available for the 8 January 2018 webinar for those that missed it.

To register for upcoming webinars please visit https://www.visabusinessschool.com/en/course/5d64c987-a2fc-419d-a46d-07c59c0a498c

1 course, 30 minutes, 6 months unlimited access after enrollment 

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Critical Steps to Launch a Card Program

Critical Steps to Launch a Card Program

Get a big picture look at what it takes to launch a card program and the recommended steps to make it successful. This 20 minute online course analyzes your institution’s capability and retail strategy. It guides you through a 4-phase launch plan and emphasizes the importance of planning and project management. It also introduces a strengths, weaknesses, opportunities and threats (SWOT) analysis that you can use to evaluate internal and external factors that can impact your new product launch. This course is included in the Fundamentals of Visa Business bundled courses.

1 course, 20 minutes total, 6 month unlimited access after registration

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Currency Conversion

Currency Conversion

What happens when you use your Visa card in a foreign country? Visa handles currency conversion tool for authorization, clearing, and settlement through its Multicurrency Service—it is virtually transparent to the cardholder. In this webcast, we explain how Visa calculates and processes currency conversion for qualifying transactions. We will also discuss the International Service Assessment (ISA) fee and Optional Issuer Fee (OIF), and how they are applied to those calculations. This course is included in the VisaNet® Operations Management bundled course.

1 course, 20 minutes, 6 month unlimited access after purchase.

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Diving into Visa Billing Statements

Diving into Visa Billing Statements

Learn how to access Visa billing statements, how to read and research billing items, and how invoice amounts are paid. This online course introduces you to the basics of accessing your Visa invoice. It will also help you understand the detailed sections of your invoice and how to find more information on specific billing lines. You will also learn about the Visa billing cycle, the basics of settlement hierarchies, and how fees for different entities are paid. There is a quick self-check quiz at the end of each key topic area.

This course has been updated to reflect the launch of the Visa Online Invoice Portal (VOIP) for North America and Asia Pacific. Note that it is still a global course that covers all regions.

1 course, 60 minutes total, 6 month unlimited access after registration 

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eMIQ Overview

eMIQ Overview

Customers in Brazil who need to add a BIN or make configuration changes to an existing BIN use the online Electronic Member Information Questionnaire, or eMIQ application to request changes. This 2 hour online course explains how to use the eMIQ application and gives specific field-level help for completing the Dual ~ Issuer Bin Installation /Update form.

1 course, 2 hours total, 6 month unlimited access after enrollment

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Fundamentals of Transaction Processing

Fundamentals of Transaction Processing

If you are new to the world of transaction processing and need a high-level overview of the lifecycle of a transaction, this course is for you!

This series of 12 short modules provides an introduction to Visa Europe’s authorization, clearing and settlement services at a high level. Participants will be introduced to the four-party model, the roles played by issuers, acquirers, merchants and Visa, and the key steps involved in a transaction being authorized through to being cleared, and then settled.

12-module series, 2 hours, 6-month unlimited access after registration

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Global Customer Assistance Services (GCAS) 101

Global Customer Assistance Services (GCAS) 101

This course highlights the services available under the Global Customer Assistance Service program. It reviews the service options, global standards and best practices, as well as additional resources.

1 course, 15 minutes, 6 month unlimited access after purchase

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How Visa Settlement Works

How Visa Settlement Works

Once transactions have cleared—whether through BASE II or SMS—the next job of VisaNet is to calculate net settlement and process the exchange of funds between Visa clients. This webcast covers processing, funds transfer logistics, VisaNet Settlement Service (VSS) options, and settlement system hierarchies, including settlement relationships and reporting levels. This course is included in the VisaNet® Operations Management bundled course.

1 course, 20 minutes, 6 month unlimited access after purchase.

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Improve Your eCommerce Authorization Approval Rates

Improve Your eCommerce Authorization Approval Rates

Fine-tune your eCommerce transaction authorization strategies for optimal performance.In today’s payment environment, higher eCommerce authorization approval rates are a key driver of online customer satisfaction and engagement, which can result in greater card usage, cardholder retention, and higher revenue potential. This 30 minute course focuses on the best practices that issuers can apply to boost their eCommerce authorization approval rates while managing risk exposure.

1 course, 30 minutes total,6 month unlimited access after purchase

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Incremental and Estimated Authorization Rule Changes

Incremental and Estimated Authorization Rule Changes

Are you ready? In April 2017, there will be new changes to the rules for incremental and estimated authorizations. Find out how new data will help with authorization holds. Learn which merchants have new rights to estimated and incremental authorizations. Understand the length of time an authorization is valid.Visa experts Seth Friedman and Martyn Selman will explain the changes in detail and provide applicable examples.

1 course, 60 minutes, 6 month unlimited access after purchase.

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Introduction to Interchange Reimbursement Fees (IRF)

Introduction to Interchange Reimbursement Fees (IRF)

Every day, VisaNet clears millions of transactions on behalf of Visa clients globally—this is commonly referred to as “financial interchange.” This webcast defines Interchange and talks at length about Interchange Reimbursement Fees (IRF) and how they are calculated. We also include a number of examples to help illustrate calculation methods applicable to different scenarios. This course is included in the VisaNet® Operations Management bundled course.

1 course, 15 minutes, 6 month unlimited access after purchase.

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Introduction to U.S. EMV Chip

Introduction to U.S. EMV Chip

Technology continues to change the way people make payments. In the United States, the chip card is one of those new technologies. With more than 2.4 billion chip cards across the world, it is important for all us to understand why and how the chip card works. This 17 minute course explains where card fraud occurs, how the chip helps reduce fraud, and how Visa helps fight security from every angle. This course also guides you through the basics of chip implementation and the resources available to help merchants. This course is a good introduction to EMV (the technology that is commonly referred to as “chip cards”) and the EMV Liability Shift (rules on who is financially responsible should a fraudulent transaction take place).

1 course, 15 minutes total, 6 month unlimited access after enrollment

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Introduction to Verified by Visa (VbV)

Introduction to Verified by Visa (VbV)

Verified by Visa (VbV) is an authentication service which gives cardholders, issuers, merchants and acquirers an extra layer of security when purchasing goods and services online. This course describes the Verified by Visa process and is designed for Visa Europe clients only.

1-course, 25 minutes, 6 months unlimited access after purchase.

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Introduction to Visa

Introduction to Visa

Learn all about Visa - where it has been and where it is going. This 20 minute online course explains VisaNet and introduces Visa’s range of products and services, how the overall payment system works, and fraud/risk reduction strategies. It also provides a big picture look at digital solutions. This course is included in the Fundamentals of Visa Business bundled courses.

1 course, 20 minutes total, 6 month unlimited access after registration

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Moving Beyond the Six Digit BIN

Moving Beyond the Six Digit BIN

Learn what Visa is doing to manage the existing supply of Bank Identification Numbers (BIN) and the proposed changes and strategies to improve the supply of numerics. This 20 minute online course explains the industry issue of depleted BINs and the long-term strategies promoted by the International Organization for Standardization (ISO). It also describes how BINs are set up today and what Visa is doing to manage the current supply. You will also learn about the proposed short and long term strategies and how you can provide feedback on any impacts the proposed changes may have on your organization.

1 course, 20 minutes total, 6 month unlimited access after registration

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Optimize Your Authorization Decisioning through Reduced Risk Exposure

Optimize Your Authorization Decisioning through Reduced Risk Exposure

Increase your approval performance through proven fraud mitigation strategies. This 30 minute online course focuses on best practices that issuers can apply today to strike a balance between higher approval rates and optimal risk management, which in turn can result in greater customer satisfaction and increased revenue.

1 course, 30 minutes total, 6 months unlimited access after purchase

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Payment Card Basics

Payment Card Basics

Understand the fundamentals of the payment card business. This 20 minute online course addresses the needs of your customers and how payment cards address those needs. It defines and positions credit and debit cards, details how cards fit with retail banking and describes compelling reasons institutions get involved in the card issuing business. This course is included in the Fundamentals of Visa Business bundled courses.

1 course, 20 minutes total, 6 month unlimited access after registration

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Payment Device Design Approval

Payment Device Design Approval

Want to know about the card design and approval process so you can effectively plan your card production? This 30 minute online course provides you with the key points to consider during the card design phase and the steps to make your design a reality. It walks you through the features of the card design approval system and then showcases Visa card examples. This course is included in the Fundamentals of Visa Business bundled courses.

1 course, 30 minutes total, 6 month unlimited access after registration

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Revenue and Costs

Revenue and Costs

Learn about the drivers of profitability and how to influence them in your business. This 20 minute online course identifies the main revenue and expenses for each of the five members in the payment cycle and also explains the revenue and costs program for debit and credit cards. This course is included in the Fundamentals of Visa Business bundled courses.

1 course, 20 minutes total, 6 month unlimited access after registration

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Stand-in Processing (STIP)

Stand-in Processing (STIP)

Stand-in Processing is a vital service in which Visa will act on behalf of an issuer in the authorization process. In this comprehensive module, the instructor explains Visa STIP fundamentals in detail, including what it is, when it's used, and some configuration options available to issuers in their risk-control efforts. This course is included in the VisaNet® Operations Management bundled course.

1 course, 60 minutes, 6 month unlimited access after purchase.

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Stored Credentials & Merchant-Initiated Transactions – Replay of webinar held 6 December 2017

Stored Credentials & Merchant-Initiated Transactions – Replay of webinar held 6 December 2017

To give Issuers greater visibility into various transaction types, Visa introduced two new frameworks. The Stored Credentials and Merchant-Initiated Transaction frameworks will ultimately help Issuers better manage risk and fraud so they can improve approval rates and the cardholder experience.

This webinar provides an overview of both frameworks. It also covers how to the use the data elements in various business scenarios, and the key elements to review in authorization policies.

1 course, 60 minutes total, 6 month unlimited access after purchase

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U.S. EMV Chip Transaction Processing

U.S. EMV Chip Transaction Processing

Understand what technology is involved when issuing chip and how to prevent any interoperability problems. This 30 minute course will guide you through how EMV chip technology works, the protection it provides, and the best practices to consider to help reduce complexity, cost, and time-to-market. You will also learn about key management, business drivers, and liability shift rules. This course also explains how to authenticate chip cards and verify card holders.

1 course, 30 minutes total, 6 month unlimited access after enrollment

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U.S. Quarterly Operating Certificate Filing

U.S. Quarterly Operating Certificate Filing

Learn how to file a U.S. Quarterly Operating Certificate. This 15 minute course provides an overview of what it is and the steps you will take to access the system and file. This course also covers best practices and where to go for more information. It also includes access to two helpful resources: VOL QOC Quick Start Guide, and Operating Certificate Instructions.

1 course, 15 minutes total, 6 month unlimited access after enrollment

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Using the Visa Online Invoice Portal (VOIP) (US ,Canada, and Asia Pacific Only)

Using the Visa Online Invoice Portal (VOIP) (US ,Canada, and Asia Pacific Only)

The new Visa Online Invoice Portal (VOIP) gives Visa clients in the United States, Canada, and Asia Pacific improved online access to their Visa invoices. VOIP replaces the AP Online Invoice Presentment (APOIP) for Asia Pacific, and offers improved functionality. This course provides information about how to access and use VOIP to view and retrieve your Visa invoices.

This course is intended for Visa clients in the United States, Canada, and Asia Pacific only.

1 course, 20 minutes, 6 month unlimited access after enrollment

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Verified by Visa

Verified by Visa

One of the challenges with eCommerce transactions is the difficulty making sure the customer participating in the transaction is the actual cardholder. Verified by Visa is a tool to help with that authentication. This online lesson covers 3D Secure protocol basics, Verified by Visa authentication steps, and the key data elements contained in a Verified by Visa transaction. We will also cover chargeback protection rights for merchants. This course is included in the VisaNet® Operations Management bundled course.

1 course, 20 minutes, 6 month unlimited access after purchase.

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Visa Chip Bytes: Webcasts to Help U.S. Clients Migrate to Chip Technology

Visa Chip Bytes: Webcasts to Help U.S. Clients Migrate to Chip Technology

Visa Chip Bytes is a series of webcasts that will help both issuance and acceptance stakeholders support the migration of chip in the U.S.These brief courses (10 minutes each) provide a quick update on new or key activities associated with chip migration. You will learn about topics such as terminal configuration, when to test, card procurement, and guidelines for merchants.You can access this series and other chip information publicly at this website.

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Visa Products

Visa Products

Get up to speed on Visa products. This 30 minute online course explains the features, benefits and target audience for consumer products, prepaid cards, partnership programs, and business and corporate solutions. This course is included in the Fundamentals of Visa Business bundled courses.

1 course, 30 minutes total, 6 month unlimited access after registration

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Visa Settlement Reports and Reconciliation

Visa Settlement Reports and Reconciliation

In this webcast, we’ll be covering both Visa settlement reports and the reconciliation process. Along with the basics, we’ll provide some examples of the most important reports, and we’ll conduct a step-by-step review of the reconciliation process. This course is included in the VisaNet® Operations Management bundled course.

1 course, 25 minutes, 6 month unlimited access after purchase.

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Visa Test System - Clearing and Settlement: Create New Request - Issuers

Visa Test System - Clearing and Settlement: Create New Request - Issuers

This video explains how to create a new request for test data within the Visa Test System - Clearing and Settlement (VTS-CS).

1 course, 8 minutes, 6 months unlimited access after enrollment

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Visa Test System - Clearing and Settlement: Customize Account Numbers

Visa Test System - Clearing and Settlement: Customize Account Numbers

This video explains how to customize account numbers within the Visa Test System - Clearing and Settlement (VTS-CS).

1 course, 5 minutes, 6 months unlimited access after enrollment

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Visa Test System - Clearing and Settlement: Edit Package Full File Replacement

Visa Test System - Clearing and Settlement: Edit Package Full File Replacement

This video explains how to activate the Edit Package Full File Replacement within the Visa Test System - Clearing and Settlement (VTS-CS).

1 course, 2 minutes, 6 months unlimited access after enrollment

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Visa Test System - Clearing and Settlement: Update Test Data - Issuers

Visa Test System - Clearing and Settlement: Update Test Data - Issuers

This video explains how to update test data within the Visa Test System - Clearing and Settlement (VTS-CS).

1 course, 3 minutes, 6 months unlimited access after enrollment

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Visa Test System - Clearing and Settlement: User Guide

Visa Test System - Clearing and Settlement: User Guide

This video explains how to access the user guide for the Visa Test System - Clearing and Settlement (VTS-CS).

1 course, 1 minute, 6 months unlimited access after enrollment

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Visa Test System - CS: CIB Activation - Issuers and Acquirers

Visa Test System - CS: CIB Activation - Issuers and Acquirers

This video explains set up the Center Information Block (CIB) system in the Visa Test System - Clearing and Settlement (VTS-CS) to ensure that your BASE II system is available for delivery of files.

1 course, 6 minutes, 6 months unlimited access after enrollment

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VisaNet Global Processing

VisaNet Global Processing

VisaNet® Global Processing provides an overview of VisaNet, the world’s largest electronic payment network and the core system used to process Visa transactions. Through this online course you will learn about VisaNet services, their functions and components, and how they benefit banks, merchants, and cardholders alike. This course is included in the VisaNet® Operations Management bundled course.

1 course, 25 minutes, 6 month unlimited access after purchase.

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What is Fallback?

What is Fallback?

Would you like to learn about best practices that help you avoid losing transaction revenue because of chip fallback transactions? This 10-minute online course will teach you about the different types of fallback transactions, and provide best practices for responding to a fallback transaction.

1 course, 10 minutes, 6 months unlimited access following enrollment

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VisaNet Financial Management

It is a very useful workshop which helped me to understand the whole process and answered my needs in this particular sphere.

- Senior Specialist, Russia

Maximizing the Value of VisaNet

Everyone who works in technical department of PC (processing centre) or bank (customer support) should visit this seminar.

- Chief of Administration Department, Russia

Visa First

This is a very useful and necessary workshop and the knowledge must be used in practice.

- Head of Business Development Division, Kazakhstan