Risk

Stay up-to-date on the latest fraud and risk reduction strategies. Learn about current scams plus fraud and risk management tools and tactics available to issuers, acquirers, and merchants.

Events & Workshops

Effective Fraud Management for Issuers

Effective Fraud Management for Issuers

As the card business has matured, so have the techniques of the fraudsters. This means that card issuers have to constantly review and improve their fraud management capabilities.

This two day course examines the core business skills and knowledge needed by issuer fraud managers to manage their fraud department effectively into today's economic environment. It focuses on the fraud manager's role and responsibilities, fraud structure & policy, as well as the core risks and techniques available for identifying, managing and controlling fraud losses. Latest fraud trends across Europe will be discussed along with best practise examples of how fraud managers can reduce their fraud exposure and operational costs.

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Effective Fraud Strategies

Effective Fraud Strategies

Obtaining the right balance between fighting fraud and allowing your cardholders to use their cards will give you the differentiation you need to continue growing your portfolio. Allowing good authorizations to go through, while stopping fraudsters in their tracks will give your cardholders the trust they need to make your card their top of wallet. In this two-day course you will get a proven methodology to analyze the historic and current fraud trends, and define a base strategy so you can quickly identify new ways the fraudsters are trying to abuse your product. Bring your electronic device to class to work on group exercises.

2-day course

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Effective Risk Management for Acquirers

Effective Risk Management for Acquirers

This two day workshop examines the essential skills and knowledge acquirer risk managers to manage and minimize their fraud and credit risks effectively.

The interactive workshop focuses on the importance of the acquirer risk manager's role in effectively managing the core and hidden risks that acquirers are faced with today, and outlines best practise techniques for managing and controlling the business exposure to loss. If any member of staff in your fraud or risk departments, or your investigative team, requires an understanding of the current fraud types, current modus operandi and basic prevention techniques together with knowledge of Visa Europe's tools and systems to help them manage fraud on a day-to-day business, then you may also like to consider another Visa Business School course; Introduction to fraud.

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Fraud Chargebacks

Fraud Chargebacks

This special one-day workshop aims to provide clear, in-depth understanding and practical training on managing fraud-related chargeback reason codes and the dispute resolution process. By the end of the day, you will better understand the current dispute rules and key requirements when handling the fraud-related chargeback reason codes thus reducing potential losses caused by mistakes and inefficient processing. The case studies and group activities give you an opportunity to share experiences and gather best practices.

1 day workshop

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Fraud Prevention for Issuers and Acquirers

Fraud Prevention for Issuers and Acquirers

Join us for in-depth look at the latest tools, information, and best practices that today's issuers and acquirers need to better manage fraud risk, reduce associated fraud losses, and improve profitability. This interactive 3-day course focuses on fraud trends and attacks, and offers strategies to combat them. It is designed for groups and departments that are critical to identifying and neutralizing fraud threats. If you prefer, you can also take one of the preparatory online courses before you attend this more detailed instructor-led course: Introduction to Fraud Prevention for Issuers, Introduction to Fraud Prevention for Acquirers .

2-3 day workshop

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Introduction to Fraud Management

Introduction to Fraud Management

Introduction to Fraud Management is an interactive course, providing delegates with an understanding of the fraud types and fraud modus operandi occurring today from both an issuing and an acquiring perspective. In addition, the course will provide an insight into Visa Europe's fraud prevention tools, programmes and best practise.  This course consists of a number of presentations, exercises and case studies where attendees will have the opportunity to discuss fraud issues with members of the Visa Europe fraud management team. 

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PCI PIN Security v2 Compliance Training

PCI PIN Security v2 Compliance Training

Get the most up-to-date information on the Payment Card Industry (PCI) PIN Security Requirements including management of cryptographic keys as well as management of cryptographic devices (e.g. ATMs, POS PEDs, HSMs, etc) used in acquiring and processing Interchange PIN based transactions. This 3-day course delivers an in-depth review of cryptographic key and device management based on the new (version 2.0) standard set of PCI PIN security guideline. It also provides an overview of the requirements pertaining to key injection facilities and remote key distribution in ATMs and POS terminals.

3-day workshop

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Online Courses

3-D Secure 2.0 Overview and Update for Acquirers

3-D Secure 2.0 Overview and Update for Acquirers

As more connected devices become payment devices, the need for speed and security are paramount. The new 3-D Secure 2.0 protocol will help prevent fraud and accelerate digital commerce with fast, secure authentication. See how the updated standard provides a frictionless shopping experience and better data.

40-minute online course, 6 months unlimited access after enrollment

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3-D Secure 2.0 Overview and Update for Issuers

3-D Secure 2.0 Overview and Update for Issuers

As more connected devices become payment devices, the need for speed and security are paramount. The new 3-D Secure 2.0 protocol will help prevent fraud and accelerate digital commerce with fast, secure authentication. See how the updated standard provides a frictionless shopping experience and better data.

40-minute online course, 6 months unlimited access after enrollment

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A  Look Inside PCI DSS v3.2

A Look Inside PCI DSS v3.2

Are you responsible for securing cardholder data? This online course outlines what to expect with the latest release of the Payment Card Industry (PCI) Data Security Standards (DSS). This webcast is a replay of a Visa webinar that was held on 11 May 2016. You will learn about the key changes and dates associated with Version 3.2, as well as impacts to Visa compliance programs.

1 course, 45 minutes, 6 month unlimited access after enrollment. May 2016 Webinar Replay.

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Containment and Remediation of Security Breaches

Containment and Remediation of Security Breaches

Worried about data compromise? In this 45 minute online course we’ll examine the “cyber attack kill chain” to identify the process attackers take to breach networks and what you can do to prevent compromise at each phase. We’ll review a merchant case study to demonstrate why a breach occurred, and how you can avoid these types of mistakes. We will also take an in-depth look at containment, eradication and remediation measures to consider. Want to tackle cyber thieves straight on, view this online course.

1 course, 45 minutes, 6 month unlimited access after enrollment

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Data Security Basics for Small Merchants

Data Security Basics for Small Merchants

Don’t let your small business merchants put their critical data at risk! This 40 minute online course provides an in-depth look at the controls and actions that today’s small business merchants need to address the latest data security challenges and protect their business and customers from data thieves. The primary goal of this course is to help small merchants become more active in building and sustaining a culture of data security.

1 course, 40 minutes total, 6 month unlimited access after purchase

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Detecting and Reporting a Common Point of Purchase

Detecting and Reporting a Common Point of Purchase

This replay of a live webinar from March 2016 is intended to help issuers identify and report common points of purchase for data compromise events. The webinar briefly reviews the data compromise cycle and highlights the Visa security pillars that address data compromise. It also covers the new forms and tools required for reporting data compromised at a common point of purchase.

1 course, 60 minutes, 6 month unlimited access after purchase

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eCommerce Fraud: Tips and Tools to Manage Your Merchant Fraud Risk

eCommerce Fraud: Tips and Tools to Manage Your Merchant Fraud Risk

Help your merchants build a reliable risk management system to protect their eCommerce business. This 30 minute online course serves as a playbook for how acquirers can train merchants to build a reliable fraud prevention system. It covers the use of robust internal files, intelligent transaction controls, and the tools and best practices that merchants needs to accurately review orders, screen appropriately, and identify suspicious activities.

1 course, 30 minutes total, 6 month unlimited access after enrollment

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Enhancing Authentication Experience in Digital Commerce: 3DS 2.0 - Replay of webinar held 3 January 2018

Enhancing Authentication Experience in Digital Commerce: 3DS 2.0 - Replay of webinar held 3 January 2018

The digital economy is growing at an unparalleled pace. While it can make consumers’ lives easier, it can be challenging for those providing digital payments.  For example, operating across multiple devices, changing to meet the Payment Services Directive (PSD2), and keeping payments safe. This recording of a webinar held earlier discusses how 3-D Secure 2.0 (3DS 2.0) and Visa’s suite of Risk and Authentication products can ensure the best protection for your clients.

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Fraud Prevention Strategies for Retail Transactions

Fraud Prevention Strategies for Retail Transactions

Help merchants spot fraud schemes that can impact their business. This 30 minute online course discusses how merchants, both card present and card not present, can identify and avoid fraud. The course is designed to help merchants better understand common methods of fraud and how to protect themselves.

1 course, 30 minutes, 6 month unlimited access after enrollment

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Guarding  Against Card Not Present (CNP) Fraud - Replay from September 2016 Webinar

Guarding Against Card Not Present (CNP) Fraud - Replay from September 2016 Webinar

With card not present (CNP) transactions on the rise, protecting against fraud risk is more important than ever. E-commerce sales is projected to reach 3.5 trillion dollars in 2019. Although this is great for the industry, it is also an opportunity for fraud. Join us for an informative look at CNP and mobile trends, as well as best practices for mCommerce fraud strategy. The webcast is a replay of the Visa webinar that was held September 2016.

1 course, 40 minutes, 6-month unlimited access after purchase.
Replay of September 2016 live webinar.

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How to Use Transaction Data to Manage Fraud Risk

How to Use Transaction Data to Manage Fraud Risk

The rise of mobile and cloud-based payments allows cardholders to pay via different devices, and across multiple interfaces. As payment transaction types diversify, issuers are finding it increasingly important to take a holistic approach to managing risk. Issuers must evaluate each transaction on its own merits by embedding logic in their authorization hosts, which uses the point-of-sale (POS) entry mode and the transaction service code to evaluate card verification values.  This online course will provide an overview of these data elements, along with best practices that issuers should consider in order to optimize risk management in your portfolios.

1 course, 30 minutes, 6-month unlimited access after enrollment

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Identifying and Mitigating Threats to eCommerce Payment Processing

Identifying and Mitigating Threats to eCommerce Payment Processing

Do you handle or manage risk investigations and compromises? This 30 minute course provides an overview of cybercrime, and shares examples of code and chatter that some cyber criminals use. You will also get a look at some of the top attacks that can lead to your data being exposed on the web. We will discuss the Payment System Risk (PSR) group at Visa, and how they handle threats to ecommerce merchants and other entities that process or store cardholder data.

1 course, 30 minutes total, 6 month unlimited access after enrollment

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Improving Issuer Authorization Rates with Visa Consumer Authentication Service

Improving Issuer Authorization Rates with Visa Consumer Authentication Service

Find out how you can confidently authenticate consumers prior to authorization and allow the majority of your low risk transactions to proceed without the need for additional verification. This can help you minimize abandonment at the point of purchase and improve your cardholder’s experience. This 20 minute online course explains how you can increase your online transaction authorization acceptance rates, decrease fraud, and achieve the proper balance between risk and reward.

1 course, 20 minutes total, 6 month unlimited access

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Introduction to Fraud Prevention for Acquirers

Introduction to Fraud Prevention for Acquirers

Acquirers: Learn how to identify and handle the current fraud scams that pose the biggest threats to your business. This 80-minute online course delivers an overview of the serious fraud issues that acquirers face today, the types of criminals involved, and the current fraud schemes carried out around the world. This course also covers practices in a card-present and card-not-present environments. This information can help you mitigate future fraud losses through careful merchant monitoring. It also draws upon real-world examples from law enforcement professionals and acquirers.

1 course, 80 minutes total, 6 months unlimited access after enrollment

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Introduction to Fraud Prevention for Issuers

Introduction to Fraud Prevention for Issuers

Issuers: Learn how to stop fraud in its tracks – today. This 45-minute online course will help you identify the current fraud scams that pose the biggest threats to your business. This course addresses the various fraud schemes that are currently being carried out worldwide, the types of criminals involved, and the key tactics they use to steal from issuing financial institutions. It also explains the various fraud prevention tools and strategies that you can use to successfully combat fraud and prevent associated losses. The real-world cases and examples demonstrate how different fraud scams are played out at the issuer level.

1 course, 45 minutes total, 6 months unlimited access after enrollment

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Managing Credit Risks

Managing Credit Risks

Understand the risks involved in launching and running a card program. This 20 minute online course addresses managing risks related to selecting customers, operating accounts and recovering debts. It also emphasizes the importance of monitoring your financial institution’s risk strategy in the ever-changing market and consumer landscape. This course is included in the Fundamentals of Visa Business bundled courses.

1 course, 20 minutes total, 6 month unlimited access after registration

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Managing Risk for Issuers Implementing Chip

Managing Risk for Issuers Implementing Chip

As you transition to EMV chip, it’s important to develop a robust risk mitigation strategy.This 30 minute online course describes the chip data and chip related data fields that you can use to build systematic fraud rules.This information will help you pinpoint high risk transactions and tap into the power of chip data for greater fraud detection.

1 course, 37 minutes total, 6 month unlimited access after purchase

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Moving from Real Time Scoring to Visa Advanced Authorization and Visa Risk Manager

Moving from Real Time Scoring to Visa Advanced Authorization and Visa Risk Manager

Visa will integrate its European processing platforms with its global processing platforms between April and August 2018. As part of the authorization migration, Visa will discontinue Real Time Scoring (RTS) services and replace them with Visa Advanced Authorization (VAA) and Visa Risk Manager (VRM) services. If you are currently enrolled in RTS, this course will introduce you to the incoming services and the migration approach. You will also learn about training and testing opportunities.

1 course, 44-minutes, 6-month unlimited access after enrollment

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Protect the Payment System from Account Testing

Protect the Payment System from Account Testing

Ever wonder about how account testing may affect your business? During this webcast, Visa experts will explain account testing and review the latest trends. They will also outline the best practices for detecting a testing incident, as well as the steps all parties in the payment system should follow to respond. The webcast is a replay of the Visa webinar that was held during September 2016.

September 2016 Webinar Replay.

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Security and Control for Europe - Acquirer version of webinar recorded 15 November 2017

Security and Control for Europe - Acquirer version of webinar recorded 15 November 2017

Would you like to learn more about how you will benefit as Europe continues to integrate into One Visa? In this 16-minute recorded webinar we share how Visa’s global products and services can help to address key pain-points experienced by you and your customers in the security and control space. We discuss how our products can help you manage the cost of fraud while delivering a better experience for the end user.

1 course, 16 minutes total, 6 months unlimited access after enrollment

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Security and Control for Europe - Issuer version of webinar recorded 14 November 2017

Security and Control for Europe - Issuer version of webinar recorded 14 November 2017

Would you like to learn more about how you will benefit as Europe continues to integrate into One Visa? In this 23-minute recorded webinar we share how Visa’s global products and services can help to address key pain-points experienced by you and your customers in the security and control space. We discuss how our products can help you manage the cost of fraud while delivering a better experience for the end user.

1 course, 23 minutes total, 6 months unlimited access after enrollment

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Strategies to Effectively Manage Data Compromise

Strategies to Effectively Manage Data Compromise

Learn about the latest data comprise trends and how malware at point of sale works. This 30-minute course provides an overview of the data threat landscape, the methods attackers use, and the investigation process of a suspected data compromise. It also walks through some of the intrusions that Visa sees through the Compromised Account Management System (CAMS) and what to do when a breach occurs.

1 course, 30 minutes, 6 month unlimited access after enrollment

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Threat Landscape: Skimming at the Point of Sale: June 2016 Webinar Replay.

Threat Landscape: Skimming at the Point of Sale: June 2016 Webinar Replay.

Learn how to safeguard your merchants against skimming attacks and what to do if they become a target. This webcast is a replay of a Visa webcast that was held 28 June 2016 where Tia Ilori and Chris Forsythe discuss how fraudsters are targeting magnetic-stripe transactions by using sophisticated skimming devices at the point of sale.

1 course, 40 minutes, 6 month unlimited access after purchase. June 2016 Webinar Replay.

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Visa Purchase Alerts - Participation Options

Visa Purchase Alerts - Participation Options

Did you know that cardholder transaction alerts can help reduce fraud up to 40 percent? This 20 minute course walks through the October 2016 transaction alert requirement for U.S. issued cards, and highlights the new, free Visa Purchase Alerts service, as well as other more robust alert services. Stop fraud in its tracks! Find out how you can help your cardholders become more active in monitoring their account transactions and reporting any suspicious activity.

1 course, 20 minutes total, 6 month unlimited access after purchase

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Visa Purchase Alerts - Product Overview

Visa Purchase Alerts - Product Overview

Did you know that cardholder transaction alerts can help reduce fraud up to 40 percent? Effective 14 October 2016, all U.S. issuers must give cardholders the option to enroll in transaction alerts. To help issuers meet this requirement, Visa will offer the Visa Purchase Alerts website. This website will be available to cardholders and will enable them to learn more about Visa Purchase Alerts, sign into their Visa Purchase Alerts account, and enroll their eligible Visa cards.

This 10 minute course provides a product overview of Visa Purchase Alerts and walks through the Visa Purchase Alerts website.

1 course, 10 minutes total, 6 month unlimited access after purchase

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Visa Risk Manager

Visa Risk Manager

Gain a complete understanding of how you can best use Visa Risk Manager (VRM) to your advantage. This interactive online course introduces you to the solution and delivers an overview of key components such as Rule Manager, Case Manager, and the Compromised Account Management System. This course consists of eight modules and is available at no charge. Many of the modules in this course include interactive slides with animations, walk through guides, or videos.

1 course with 8 modules, 16 hours total, 6 month unlimited access after enrollment

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Visa Risk Manager Best Practices for Tokenization

Visa Risk Manager Best Practices for Tokenization

Do you need to know how to use Visa Risk Manager to capture fraud while provisioning tokens? This on-demand training reviews best practices and frequently asked questions from those who use Visa Risk Manager (VRM). Tokenization replaces sensitive payment account information with payment tokens (or unique digital account numbers).

1 course, 30-minutes, 6 month unlimited access after purchase 

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Visa Risk Performance Tracking (VRPT)

Visa Risk Performance Tracking (VRPT)

Get a quick preview of the Visa Risk Performance Tracking (VRPT) system. This quick course walks you through the screens that acquirers use to view the case information of merchants that have entered a risk program.Highlights include viewing cases and transaction details, as well as submitting a remediation plan to Visa.

1 course, 5 minutes total, 6 month unlimited access after enrollment

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Visa Strategy Manager Overview and Enhancements

Visa Strategy Manager Overview and Enhancements

As technology becomes more sophisticated and available, the opportunities for fraud continue to change. In this short online course, two Visa experts share how Visa Strategy Manager can help banks identify fraud patterns, and how to use it to analyze and implement suggested rules. This is a great course for issuers involved in fraud prevention efforts.

1 course, 21 minutes total, 6 month unlimited access after purchase.

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Visa Threat Intelligence: Webinar Series

Visa Threat Intelligence: Webinar Series

Learn how to prevent and detect cyber threats to your payments systems in a series of recorded webinars hosted by Visa and FireEye. Visa Threat Intelligence, powered by FireEye, delivers real-time threat information to merchants and issuers so they can quickly assess and act on the most critical cyber-attacks that could breach their payment systems. You can access this series and other Visa Threat Intelligence information publicly at this website.

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Visa Travel Solutions for Risk Management

Visa Travel Solutions for Risk Management

To familiarize clients with Visa’s travel-related risk management services, Visa has launched the new Travel Solutions for Risk Management online course. It provides an overview of several new travel solutions:  Mobile Location Confirmation, Visa Travel Notification Service, and Visa Travel Authorization Tag. Visa’s travel solutions for risk management can help issuers reduce false declines, and enhance cardholder experience and confidence.

1 course, 40 minutes, 6 month unlimited access after purchase

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A Look Inside PCI DSS v3.2

A great course that lets you know about the changes of the new version of PCI 3.2. Shows you what you need to bear in mind for your organization according to the standards. Excellent.

- Auditor, Bolivia

Fraud Prevention for Issuers and Acquirers

Offers a wide panorama of the fraud prevention aspect, from analysis to the tools and roles in the organization.

- Payment Modalities Manager, Uruguay

Fraud Prevention for Issuers and Acquirers

An opportunity to get to know the topic more in depth and listen to different feedback experiences.

- Risk Manager, Costa Rica