VCR Dispute Optimization

Gain greater efficiencies throughout your dispute life cycle.  The Visa Claims Resolution Dispute Optimization (VCR) webcast walks through all of the areas within the new dispute workflow where you can leverage your end-to-end processing. Because Visa Claims Resolution (VCR) is introducing changes into the dispute workflow, now is the time to explore and assess the different ways in which you can reduce your dispute processing time, costs, potential errors, and inconsistencies, as well as improve customer satisfaction.  Sign up today to learn about the many different dispute lifecycle optimization techniques available to you and how to evaluate them for possible inclusion in your workflow.

1 course, 30 minutes total, 6 month unlimited access after enrollment

Key Topics

  • Optimization strategies before dispute is initiated
  • How Visa Merchant Purchase Inquiry can be used to stop disputes before they occur
  • Dispute submission optimization, including Chargeback Rights Identification, Error Blocking, Consolidating Submission channels, reducing time to process and exploring the fraud investigation process
  • Proactive Acceptance after a dispute has been submitted
  • Recommendations for process improvements

Who Should View

Issuers, acquirers and processors who require a detailed understanding of the VCR business process flows for VCR: Allocation and Collaboration 

Course Details:

Course Value: Login to view
  • English
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Dispute Resolution

A workshop in which, through case studies, gives you a very real experience in the resolution of disputes.

- Supervisor, Puerto Rico