Dispute Financials in Visa Resolve Online (VROL)

How does liability change when a dispute is won or lost? Dispute financials are the answer. You have two options for dispute financials: client initiated or VROL initiated. This course discusses both approaches, including when dispute financials are required from the client or supplied by Visa. This course includes questions to review your knowledge as well as a practice exercise. This course is included in the Handling Disputes with Visa Resolve Online bundled course.

1-course, 16 minute, 6 months unlimited access after purchase.

Key Topics

  • Generating financials
  • Message types and triggers
  • Financial fields for client-generated financials
  • Viewing submitted or received financials
  • Viewing dispute financial advices
  • Financial reversals for liability correction

Who Should View

Back-office personnel who use Visa Resolve Online (VROL) to handle disputes.

Course Details:

Course Value: Login to view
  • English
Enroll now

Dispute Resolution

A workshop in which, through case studies, gives you a very real experience in the resolution of disputes.

- Supervisor, Puerto Rico