Understanding Visa Dispute Rules: Fraud Disputes – Category 10

Learn the ins-and-outs of Visa Claims Resolution (VCR) fraud-related disputes.  This online course focuses on Fraud Category 10 conditions. The course explains the rules, processing requirements, and timeframes for each condition and offers recommendations for making accurate and timely dispute resolution decisions. This course is included in the bundled online series called Understanding Visa Dispute Rules.

1 course, 90-minutes, 6-month unlimited access after enrollment

Key Topics

Introduction to Fraud Disputes identifies Fraud Category 10 conditions and highlights the general rules for issuers and acquirers.

EMV Liability Shift Review describes how the EMV Liability Shift works and when a dispute right is applicable.

Condition 10.1 – EMV Liability Shift Counterfeit Fraud explains Fraud condition 10.1 dispute rules and requirements.

Condition 10.2 – EMV Liability Shift Non-Counterfeit Fraud explains Fraud condition 10.2 disputes rules and requirements.

Condition 10.3 – Other Fraud-Card Present Environment walks through the rules and requirements that apply when the cardholder denies authorization of, or participation in, a key-entered or unattended transaction conducted in a card-present environment.

Condition 10.4 – Other Fraud-Card Absent Environment covers dispute rules and requirements that apply when a cardholder did not authorize or participate in a card absent transaction.

Condition 10.5 – Visa Fraud Monitoring Program briefly describes this program and the circumstances under which it applies and explains the Fraud condition 10.5 rules and requirements.


Who Should View

Dispute Resolution Managers and Dispute Analysts

Course Details:

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Dispute Resolution

A workshop in which, through case studies, gives you a very real experience in the resolution of disputes.

- Supervisor, Puerto Rico