Visa Claims Resolution (VCR) Dispute Rules: Fraud Disputes – Category 10

Learn the ins-and-outs of Visa Claims Resolution (VCR) fraud-related disputes.  This online course focuses on the specific reason codes (62, 81, 83, and 93) that map to the newly defined VCR Fraud Category 10 conditions. The online course explains the rules, processing requirements, and timeframes for each condition and offers recommendations for making accurate and timely dispute resolution decisions. This course is included in the bundled online series called Visa Claims Resolution (VCR) Dispute Rules.

1 course, 90-minutes, 6-month unlimited access after enrollment

Key Topics

Introduction to VCR Fraud Disputes identifies the newly defined VCR Fraud Category 10 conditions and highlights the general rules for issuers and acquirers.

EMV Liability Shift Review describes how the EMV Liability Shift works and when a dispute right is applicable.

Condition 10.1 – EMV Liability Shift Counterfeit Fraud explains VCR Fraud condition 10.1 dispute rules and requirements.

Condition 10.2 – EMV Liability Shift Non-Counterfeit Fraud explains VCR Fraud condition 10.2 disputes rules and requirements.

Condition 10.3 – Other Fraud-Card Present Environment walks through therules and requirements that apply when thecardholder denies authorization of, or participation in, a key-entered or unattended transaction conducted in a card-present environment.

Condition 10.4 – Other Fraud-Card Absent Environment covers dispute rules and requirements that apply when a cardholder did not authorize or participate in a card absent transaction.

Condition 10.5 – Visa Fraud Monitoring Program briefly describes this program and the circumstances under which it applies and explains the VCR Fraud condition 10.5 rules and requirements.

Who Should View

Dispute Resolution Managers and Dispute Analysts

Course Details:

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Dispute Resolution

A workshop in which, through case studies, gives you a very real experience in the resolution of disputes.

- Supervisor, Puerto Rico