Dispute Best Practices and Hot Topics
This series of short courses covers specific dispute best practices and topics related to Visa Claims Resolution (VCR). Each course is designed to give you important information about dispute issues affecting clients today. Each course is approximately 5-10 minutes in length and covers hot topics such as compelling evidence, arbitration, time requirements, and more. You can elect to enroll in one or more individual courses, or enroll in the entire series.
1 series, multiple 5 to 10 minute courses
Compelling Evidence – Understand what is considered compelling evidence vs. not compelling evidence to avoid unnecessary arbitration case filings and fees.
Issuer Certification Requirements for Fraud Disputes Involving Europe – Learn key best practices for providing correct issuer certifications for fraud disputes.
Merchant Credit Best Practices for Acquirers and Issuers – Understand key best practices for accepting or processing disputes related to merchant credits throughout the dispute cycle.
Arbitration Case Filing Time Limits – Review specific timeframes associated with filing arbitration cases and avoid losing the disputed transaction amount and the associated review fees.
Tips for Processing Authorization Disputes - Understand key tips and best practices for processing authorization disputes under Dispute Category 11 – Authorization.
Understanding Fraud Dispute Paths – Simple steps Issuers can take to ensure their fraud disputes are processed correctly
Best Practices for Initiating a Transaction Inquiry - If used correctly by clients it will avoid a dispute going down the wrong dispute condition or Visa Resolve Online (VROL) improperly rejecting the dispute.
Build an Effective Dispute Case – Learn the tips and best practices that you should use prior to filing an arbitration case with Visa.
Exception Review Queue Do’s and Don’ts -Learn how and when to use the Exception Review Queue process.