Dispute Pre-Filing in Visa Resolve Online (VROL)

Do you have a dispute that you cannot resolve? Why not try one more time before sending it to Visa by filing pre-arbitration. If a dispute is not the answer, the other party has violated a Visa Rule; you can try to work it out through pre-compliance. This course describes how to create, respond to, and recall both pre-arbitration and pre-compliance questionnaires. This course includes questions to review your knowledge as well as a practice exercise. This course is included in the Handling Disputes with Visa Resolve Online bundled course.

1-course, 34 minutes, 6 months unlimited access after purchase.

Key Topics

  • Creating pre-arbitration questionnaires
  • Responding to pre-arbitration questionnaires
  • Recalling pre-arbitration questionnaires
  • Creating pre-compliance questionnaires
  • Responding to pre-compliance questionnaires
  • Recalling pre-compliance questionnaires

Who Should View

Back-office personnel who use Visa Resolve Online (VROL) to handle disputes.

Course Details:

Course Value: Login to view
  • English
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Dispute Resolution

A workshop in which, through case studies, gives you a very real experience in the resolution of disputes.

- Supervisor, Puerto Rico