Understand key best practices for accepting or processing disputes related to merchant credits throughout the dispute cycle.  For example, an increase in Arbitration case filings from acquirers regarding fraud and authorization categories for the full transaction amount occurs when merchants issue a partial credit. This quick course addresses specific examples occurring today and best practices to consider.

This course is included in the online series called Dispute Best Practices and Hot Topics.    

1-course, 5 minutes

Key topics:

• Working with merchant credits

• Verifying credits and reversals

Who Should View

Dispute Resolution Managers and Dispute Analysts

After you view the course, join us for the Ask the Experts – VCR Hot Topics, live online question and answer session.