The health and wellbeing of Visa employees, clients and partners is a top priority. As we continue to closely monitor the COVID-19 situation globally, we are evaluating when it’s prudent to cancel or postpone events. Please be advised we may have to cancel some in-person courses during this time. We recommend you choose in-person courses in your local area or select from among the many online courses we offer at VisaBusinessSchool.com.

Visa Business School

Visa Business School

Merchant Credit Best Practices for Acquirers and Issuers

Understand key best practices for accepting or processing disputes related to merchant credits throughout the dispute cycle.  For example, an increase in Arbitration case filings from acquirers regarding fraud and authorization categories for the full transaction amount occurs when merchants issue a partial credit. This quick course addresses specific examples occurring today and best practices to consider.

This course is included in the online series called Dispute Best Practices and Hot Topics.    

1-course, 5 minutes

Key topics:

  • Working with merchant credits

  • Verifying credits and reversals

Who Should View

Dispute Resolution Managers and Dispute Analysts


After you view the course, join us for the Ask the Experts – VCR Hot Topics, live online question and answer session. 

Course Details:

Course Value: Login to view
Language
  • English
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Dispute Resolution

A workshop in which, through case studies, gives you a very real experience in the resolution of disputes.

- Supervisor, Puerto Rico