Processing Exception File Listings in Visa Resolve Online (VROL)

Once you identify a card as lost, stolen, or counterfeit, you need to block any transactions made with the card. You can add cards to the Exception File so that VisaNet can decline transactions or return a message to the acquirer when that card is used. This course shows you how block “bad” cards by adding them to the Exception File. This course includes questions to review your knowledge as well as practice exercises. This course is included in the Handling Disputes with Visa Resolve Online bundled course.

1-course, 16 minutes, 6 months unlimited access after purchase.

Key Topics

  • Adding or updating Exception File Listings and VIP listings
  • Deleting an Exception File Listing
  • Performing a real-time Exception File inquiry

Who Should View

Back-office personnel who use Visa Resolve Online (VROL) to handle disputes.

Course Details:

Course Value: Login to view
  • English
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Dispute Resolution

A workshop in which, through case studies, gives you a very real experience in the resolution of disputes.

- Supervisor, Puerto Rico