Gearing Up for Visa Claims Resolution (VCR)

There is no better time than now to start preparing for your move to Visa Claims Resolution (VCR) in April 2018. This 3-hour online course will introduce you to VCR and its benefits. You will also learn about the new dispute rules and the four new dispute categories, plus get a detailed walk-through of the new Visa Resolve Online (VROL) screens associated with VCR.

1 course, 3-hours total, 6-month unlimited access after enrollment

If you prefer to view these courses individually, instead of in one online course, click the name of each individual course below:

Understanding Visa Claims Resolution (VCR) - This 15-minute online course introduces you to the new Visa Claims Resolution (VCR) initiative and how it will help simplify the dispute process and reduce associated time and costs. Find out how this important initiative works, the key benefits of using it, the migration plan and important release dates.

Enhanced Dispute Resolution Rules Under Visa Claims Resolution (VCR) - This 35-minute online course walks through the new dispute rules that are associated with the new Visa Claims Resolution (VCR) implementation. The new rules should help better address invalid dispute blocking and make dispute processing faster.  It will also reduce the amount of required documentation and provide greater efficiencies.

VCR: Visa Resolve Online (VROL) User Interface - This 2-hour online course, walks through the new VROL dispute processing screens for all four-dispute categories: Fraud, Authorization, Consumer; and Processing Errors.  You will get an overview of the services, available interfaces, requirements, and usage activity and conditions.

Who Should View

Dispute Resolution Managers, Dispute Analysts, and Back Office staff members  

Course Details:

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Dispute Resolution

A workshop in which, through case studies, gives you a very real experience in the resolution of disputes.

- Supervisor, Puerto Rico