Processing Disputes in Visa Resolve Online (VROL)

The Visa dispute process is changing. Are you ready? In the new process, disputes are routed through one of two workflows—allocation or collaboration—based on the dispute category. This course shows you how to initiate and respond to disputes in Visa Resolve Online using the new dispute process. This course includes questions to review your knowledge as well as practice exercises. This course is included in the Handling Disputes with Visa Resolve Online bundled course.

1-course, 48 minutes, 6 months unlimited access after purchase.

Key Topics

  • Initiate a dispute from transaction inquiry
  • Initiate multiple disputes
  • Initiate a fraud bundle
  • Request an exception review for a rejected dispute
  • Respond to a collaboration dispute
  • Accept and close a dispute
  • Recall a dispute

Who Should View

Back-office personnel who use Visa Resolve Online (VROL) to handle disputes.

Course Details:

Course Value: Login to view
  • English
Enroll now

Dispute Resolution

A workshop in which, through case studies, gives you a very real experience in the resolution of disputes.

- Supervisor, Puerto Rico