Overview of Visa Resolve Online (VROL)

You must respond quickly and accurately to cardholder disputes to reduce losses. Visa Resolve Online helps you reduce processing times and improve the accuracy of dispute information. This course introduces you to the features of Visa Resolve Online, including transaction inquiry, dispute questionnaires, and financial processing. It also provides information about how to implement Visa Resolve Online.

1 course, 15 minutes, 6 month unlimited access after purchase

Key Topics

  1. Product Overview: This section provides an overview of the features and benefits of Visa Resolve Online.
  2. Product Functions: This section explains how functions in Visa Resolve Online correspond to the dispute process.
  3. Focus on Functions: the following functions:
    1. Transaction inquiry helps you quickly retrieve transaction information.
    2. Dispute questionnaires help you gather relevant information from cardholders.
    3. Financial processing enables you to process financial transactions corresponding to chargebacks, representments, adjustments, and miscellaneous fees.
  4. Implementation: This section discusses the options for implementing Visa Resolve online, including through the User Interface, Bulk System Interface, and Web Services.

Who Should View

Managers and other personnel involved in processing disputes for both issuing and acquiring institutions

Course Details:

Course Value: Login to view
  • English
Enroll now

Dispute Resolution

A workshop in which, through case studies, gives you a very real experience in the resolution of disputes.

- Supervisor, Puerto Rico