Understanding Visa Claims Resolution (VCR): Fraud and Authorization Disputes

Get up to speed on the Visa Claims Resolution (VCR) fraud and authorization dispute process.   This live online course focuses on the specific reason codes (62, 81, 83, 93, 70, 71, and 72,) that map to the newly defined VCR Fraud and Authorizations conditions. It also explains the fraud and authorization dispute rules, processing requirements, and timeframes. Throughout this course, you will work in teams, assess real-world dispute case studies, and determine the key actions necessary to achieve proper resolution. Interact with your instructor and peers live and share your ideas using the online polls, whiteboard, and chat features.

Once your enrollment in the course is complete, you will receive a link to the online classroom, and details on prerequisite information and system requirements.

Note: To attend this course, your laptops/computers must have the speakers and microphone enabled.

If you are also interested in the VCR processing errors and consumer dispute rules,click here.

2-day live online session (4 hours each day)

Key Topics Covered:

  • Fraud & Authorization Dispute Overview includes a high-level review of the steps used to process fraud disputes, as well as timeframes.
  • Understanding Fraud Category 10 Conditions highlights the newly defined VCR Fraud condition classifications, including the basic rules and requirements that issuers and acquirers must follow when processing disputes for these five Fraud conditions:
    • 10.1-– EMV Liability Shift Counterfeit Fraud (Formerly RC 62)
    • 10.2 – EMV Liability Shift Non-Counterfeit Fraud (Formerly RC 81, Condition 3)
    • 10.3 – Other Fraud-Card Present Environment (Formerly RC 81)
    • 10.4 – Other Fraud-Card absent Environment (Formerly RC 83)
    • 10.5 – Visa Fraud Monitoring Program (Formerly RC 93)

  • Understanding Authorization Category 11 Conditions highlights the newly defined VCR Authorization  condition classifications including the basic rules requirements that issuers and acquirers must follow when processing disputes for these three Authorization conditions:
    • 11.1 – Card Recovery Bulletin (Formerly RC 70)
    • 11.2 – Declined Authorization (Formerly RC 71)
    • 11.3 – No Authorization (Formerly RC 72)

Who Should View

Dispute Resolution Managers and Dispute Analysts  

Time zone:

The course times are in Pacific Time. Please use the clock icon next to the session date to calculate the time in your area.

Note: Enrollment closes one business day prior the event start date, no enrollments will be accepted on the day of the live online session.

Course Details:

Course Value: Login to view
  • English

Upcoming sessions

There are currently no sessions planned.

Dispute Resolution

A workshop in which, through case studies, gives you a very real experience in the resolution of disputes.

- Supervisor, Puerto Rico