Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes took effect. This change impacts your business flows, financials, and dispute lifecycle. In this three-day course, you will get an overview of the new timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four new dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes.

NOTE: While this course will provide a high-level overview of Visa Resolve Online (VROL), it will not cover details such as user interface or technical information about VROL. Back-office personnel that use VROL to handle disputes should instead view the free, 15-course online series called Handling Disputes with Visa Resolve Online (delivered in English).

3-day workshop

Key Topics

Day One Topics

  • What is Visa?
  • The Transaction Cycle
  • Managing Cardholders and Merchants
  • Key Terms and Indicator
  • VROL Dispute Questionnaires
  • Managing Cardholders and Merchants
  • Information Gathering
  • SMARTT-Key Fundamentals That Drive Dispute Resolution Success

VCR Enhanced Dispute Process

  • Redefining Disputes Resolution

Fraud & Authorization Disputes

  • Allocation Dispute Processing Flow
  • Fraud Category 10  Overview
  • Conditions 10-1 through 10-5 Rules and Requirements
  • Authorization Category 11 Overview
  • Conditions 11-1 through 11-3 Rules and Requirement

Day Two Topics:

Processing Errors & Consumer Disputes

  • Collaboration Dispute Processing Flow
  • Processing Errors Category 12 Overview
  • Conditions 12.1 through 12.7 Rules and Requirements
  • Consumer Disputes Category 13 Overview
  • Conditions 13.1 through 13.9 Rules and Requirements

Day Three Topics

Pre-Arbitration

  • Processing Requirements and Time Limits
  • Best Practices

Arbitration Filing Considerations, Procedures, and Technical Penalties

Compliance Rights and Filing Considerations

Overview of VROL (This is a high-level overview only.  For details on VROL, view this free online series for more details: Handling Disputes with Visa Resolve Online.)

Handling In-Flight Transactions


Who Should Attend

Dispute Resolution Managers and Dispute Analysts

Pricing Note

The price for sessions in London does not include the 20% VAT.

Course Details:

Course Value: Login to view
Language
  • English

Upcoming sessions

Date Location Language Instructor
27 Nov 2018 09:00 Miami, FL USA English Paulo Fedele Enroll now
15 Jan 2019 09:00 Madrid, Spain English Marianna Papp Enroll now
16 Jan 2019 09:00 Jakarta, Indonesia English Carolyn Sew Enroll now
22 Jan 2019 09:00 Milan, Italy English Marianna Papp Enroll now
13 Feb 2019 09:00 Istanbul, Turkey English Marianna Papp Enroll now
20 Feb 2019 09:00 London, United Kingdom English Marianna Papp Enroll now
04 Mar 2019 09:00 Cairo, Egypt English Marianna Papp Enroll now
12 Mar 2019 09:00 Miami, FL USA English Paulo Fedele Enroll now
18 Mar 2019 09:00 Amman, Jordan English Marianna Papp Enroll now
16 Apr 2019 09:00 Dubai, UAE English Marianna Papp Enroll now
22 May 2019 09:00 Johannesburg, South Africa English Marianna Papp Enroll now
03 Jun 2019 09:00 Frankfurt, Germany English Marianna Papp Enroll now
12 Jun 2019 09:00 Singapore English Carolyn Sew Enroll now
26 Jun 2019 09:00 London, United Kingdom English Marianna Papp Enroll now
03 Jul 2019 09:00 Casablanca, Morocco

Delivered in English with simultaneous translation to French

Marianna Papp Enroll now
17 Jul 2019 09:00 Warsaw, Poland English Marianna Papp Enroll now
19 Aug 2019 09:00 Dar es Salaam, Tanzania English Marianna Papp Enroll now
15 Sep 2019 09:00 Riyadh, Saudi Arabia English Carolyn Sew Enroll now

Dispute Resolution

A workshop in which, through case studies, gives you a very real experience in the resolution of disputes.

- Supervisor, Puerto Rico