Ask the Experts – VCR Hot Topics

Do you have questions about VCR?  Join us for the upcoming Ask the Experts live online question and answer session. Visa dispute experts will provide a quick overview and then the rest of the time is dedicated to answering your questions.  Enroll in the 60-minute session that best suits your time zone.

To prepare for the question and answer session, we highly recommend that you complete the related on-demand course.  Each on-demand course is between 5-10 minutes.

Ask the Experts Topics

  • December – Exception Review Queue Do’s and Don’ts
    Review this course before the Ask the Experts session

  • January – Merchant Credit Best Practices for Acquirers and Issuers
    Review this course before the Ask the Experts session

  • February – Tips for Processing Authorization Disputes
    Review this course before the Ask the Experts session

  • March – Understanding Fraud Dispute Paths
    Review this course before the Ask the Experts session

Note: The session start time is noted in Pacific Time. Click on the clock icon to the left of the date to convert the time to your time zone. Audio is broadcast through your laptop or computer; there is no option to attend via conference call.

Who Should Attend and View

  • Dispute Resolution Managers and Dispute Analysts

Course Details:

Course Value: Login to view
Language
  • English

Upcoming sessions

Date Location Language Instructor
18 Dec 2018 20:00 Live Online (AP/CEMEA) Exception Queue English Visa SME Enroll now
20 Dec 2018 07:00 Live Online (NA/EU) Exception Queue English Visa SME Enroll now
22 Jan 2019 20:00 Live Online (AP/CEMEA) Merchant Credit English Visa SME Enroll now
24 Jan 2019 07:00 Live Online (NA/EU) Merchant Credit English Visa SME Enroll now
19 Feb 2019 20:00 Live Online (AP/CEMEA) Processing Auth Disputes English Visa SME Enroll now
21 Feb 2019 07:00 Live Online (US, CA, EU) Processing Auth Disputes English Visa SME Enroll now
19 Mar 2019 20:00 Live Online (AP/CEMEA) Fraud Dispute Paths English Visa SME Enroll now
21 Mar 2019 07:00 Live Online (NA/EU) Fraud Dispute Paths English Visa SME Enroll now

Dispute Resolution

A workshop in which, through case studies, gives you a very real experience in the resolution of disputes.

- Supervisor, Puerto Rico