Visa Claims Resolution: Visa Resolve Online (VROL) User Interface

What can you expect from Visa Resolve Online (VROL) once Visa Claims Resolution is in effect? This online course will walk you through a detailed review of the new VROL screens. You will learn about the new dispute process for both issuing and acquiring for all allocation and collaboration dispute categories:

  • Fraud
  • Authorization
  • Consumer and
  • Processing Errors 

1 course, 2-hours total, 6 month unlimited access after purchase

Key Topics

  • Review of the new VROL screens
  • An overview of the services
  • What interface the service is available in
  • Who the service or activity is used by
  • If the service or activity is required
  • The service usage conditions

Who Should View

Back-office personnel who use Visa Resolve Online (VROL) to handle disputes.  

Course Details:

Course Value: Login to view
  • English
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Dispute Resolution

A workshop in which, through case studies, gives you a very real experience in the resolution of disputes.

- Supervisor, Puerto Rico