Creating Stop Payment Orders in Visa Resolve Online (VROL)

Is a merchant still charging a cardholder for a recurrent payment after the cardholder has cancelled the service? You can put a stop to it by creating a stop payment order in Visa Resolve Online (VROL). VisaNet will then decline qualifying transactions on behalf of the issuer. This course shows you how to add, update, and delete a manual stop payment order and use a real-time inquiry to review it. This course includes questions to review your knowledge as well as a practice exercise. This course is included in the Handling Disputes with Visa Resolve Online bundled course.

1-course, 23 minutes, 6 months unlimited access after purchase.

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Dispute Resolution

A workshop in which, through case studies, gives you a very real experience in the resolution of disputes.

- Supervisor, Puerto Rico