Queues in Visa Resolve Online (VROL)
Is it your job to manage dispute cases? If you are a Visa Resolve Online (VROL) client, we suggest that you review the queues on a regular basis. Queues are lists of cases owned by the user’s VROL organization. This course explains some of the most commonly used queues and discusses how to view, sort, and configure queues. It also includes questions to review your knowledge as well as a practice exercise. This course is included in the Handling Disputes with Visa Resolve Online bundled course.
1-course, 18 minutes, 6 months unlimited access after purchase.
- Working with dispute, dispute-related pre-filing, and case filing queues
- Sorting queues
- Viewing queues
- Configuring queues
Who Should View
Back-office personnel who use Visa Resolve Online (VROL) to handle disputes.