Global Customer Assistance Services (GCAS) 101
This course highlights the services available under the Global Customer Assistance Services (GCAS) program. This worldwide support network provides issuers and cardholders with quick and reliable access to emergency services, general information and if necessary, acts as a gateway to card benefit service providers 24/7/365.
Key Topics
- Global Customer Assistance Services (GCAS) Overview
- Best-in-class Customer Service
- Global Design and Presence
- Service Process Descriptions
- Visa Online Emergency Service Requests
- GCAS Global Standards and Best Practices
- Additional Resources
Who Should View
- All Visa Clients
- Issuers and Acquirers
- Staff and Management
