Visa Business School

Visa Business School

Global Customer Assistance Services (GCAS) 101

This course highlights the services available under the Global Customer Assistance Services (GCAS) program. This worldwide support network provides issuers and cardholders with quick and reliable access to emergency services, general information and if necessary, acts as a gateway to card benefit service providers 24/7/365.

Key Topics

  • Global Customer Assistance Services (GCAS) Overview
  • Best-in-class Customer Service
  • Global Design and Presence
  • Service Process Descriptions
  • Visa Online Emergency Service Requests
  • GCAS Global Standards and Best Practices
  • Additional Resources

Who Should View

  • All Visa Clients
  • Issuers and Acquirers
  • Staff and Management

Course Details:

Course Value: Login to view
Language
  • English
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Maximizing the Value of VisaNet

The workshop has been very organized, clear and specific, with examples that clearly illustrated the subject.

- Development Analyst, Peru

Maximizing the Value of VisaNet

Everyone who works in technical department of PC (processing centre) or bank (customer support) should visit this seminar.

- Chief of Administration Department, Russia

Maximizing the Value of VisaNet

All relevant staff must attend.

- Chargeback Manager, Egypt