The Role of Outsourcing

Outsourcing various functions of a card or merchant portfolio can offer many advantages to the issuer or acquirer. This webcast outlines the roles, functions, and models of outsourcers and how they relate to back-office processing; and instructor Peter Hall delivers a detailed overview of the financial, functional, and customer-service considerations when considering an outsourcing strategy. This course is included in the Build an Effective Card Portfolio bundled course.

1 course, 25 minutes, 6 month unlimited access after purchase.

Key Topics:

  • The Role of an Outsourcer: Learn about a typical outsourcer model; how outsourcing can relieve back-office complexities; and specific functional processes.
  • Question of Outsourcing: This segment goes over the basic elements of deciding whether to outsource—outsourcer modules, challenges to address, and examples of outsourcers and their specialties.
  • Why would you outsource: Here we discuss the strategic approach to outsourcing, traditional reasons, and how those reasons are evolving with new channels, products, and social media
  • Decision-making process: Learn about balancing operations that are more like commodities with functions that are more crucial to the organization; how to differentiate within functional areas; the importance of polices and the execution of those policies; and influences on outsourcing decisions.
  • Advantages: This is a review of what an outsourcer can deliver for your organization.

Who Should View

Middle and senior management personnel involved in strategy and business planning, marketing, risk management, systems, and operations

Course Details:

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  • English
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