Processing Fraud Reports in Visa Resolve Online (VROL)

When you encounter fraud within your Visa card portfolio, you need to notify Visa of the fraudulent activity. This course shows you how to use Visa Resolve Online (VROL) to create fraud reports for Not Received as Issued (NRI) fraud, Convenience Check fraud, and other fraud. Issuers, acquirers, and other users who are initiating fraud on behalf of a financial institution can submit fraud reports. This course includes questions to review your knowledge as well as practice exercises. This course is included in the Handling Disputes with Visa Resolve Online bundled course.

1-course, 32 minutes, 6 months unlimited access after purchase.

Key Topics

  • Creating fraud reports
  • Updating, deleting and reactivating fraud reports
  • Repair fraud reports
  • Working with fraud report XML files
  • Using the Fraud Wizard
  • Viewing Visa Fraud Monitoring Program transactions

Who Should View

Back-office personnel who use Visa Resolve Online (VROL) to handle disputes.

Course Details:

Course Value: Login to view
  • English
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Dispute Resolution

A workshop in which, through case studies, gives you a very real experience in the resolution of disputes.

- Supervisor, Puerto Rico