Enhanced Dispute Resolution Rules Under Visa Claims Resolution (VCR)

Stay ahead of the game! This 35-minute course walks through the new dispute rules that associated with the new Visa Claims Resolution (VCR) implementation. The new rules should help better address invalid dispute blocking and make dispute processing faster.  It will also reduce the amount of required documentation and provide greater efficiencies.

1 course, 35 minutes, 6 month unlimited access after purchase

Course Topics:

  • VCR – Redefining Disputes Resolution provides a high level look at the enhanced VCR process and highlights the many ways in which it can provide greater efficiencies to your operations.
  • Fraud & Authorization Disputes (Allocation) includes a detailed review of the steps used to process fraud and authorization disputes-from start-to-finish. Timeframes are also discussed.
  • Processing Errors and Consumer Disputes (Collaboration) covers the process flow, which is similar to steps used today in the handling of processing errors and consumer disputes.
  • New Dispute Rules describes the new and updated rules that will be implemented during the VCR rollout. Rule elimination and other rule changes and considerations are also covered.

Who Should View

Dispute Resolution Managers, Dispute Analysts, and Back Office staff members  

Course Details:

Course Value: Login to view
  • English
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Dispute Resolution

A workshop in which, through case studies, gives you a very real experience in the resolution of disputes.

- Supervisor, Puerto Rico