Processing Miscellaneous Fees in Visa Resolve Online (VROL)

Visa clients can use miscellaneous fee transactions to collect a fee from or disburse funds to another Visa client. You can initiate a stand-alone miscellaneous fee or create one within an existing case. This course shows you how to create a miscellaneous fee from an existing case and how to accept or dispute miscellaneous fees. This course includes questions to review your knowledge as well as a practice exercise. This course is included in the Handling Disputes with Visa Resolve Online bundled course.

1-course, 12 minutes, 6 months unlimited access after purchase.

Who Should View

Back-office personnel who use Visa Resolve Online (VROL) to handle disputes.

Course Details:

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  • English
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Dispute Resolution

A workshop in which, through case studies, gives you a very real experience in the resolution of disputes.

- Supervisor, Puerto Rico