Processing Collaboration in Visa Resolve Online (VROL)

Do you need to ask a question or exchange information with another Visa client? Submit an inquiry to resolve a question before it becomes a dispute. Use good faith collaboration to settle disputes informally.  Clients in the United States can use Auto-Substantiation Receipt Request (ASRR) collaboration to handle inquiries and disputes on healthcare auto-substantiation transactions. Finally, acquirers can use Card Recovery collaboration to let issuers know they have recovered a card. This course discusses how to initiate, respond to, recall, and close collaboration transactions. This course includes questions to review your knowledge as well as practice exercises. This course is included in the Handling Disputes with Visa Resolve Online bundled course.

1-course, 24 minutes, 6 months unlimited access after purchase.

Key Topics

  • Working with collaboration queues
  • Initiating collaboration requests
  • Responding to collaboration
  • Continuing collaboration
  • Recalling collaboration requests
  • Closing collaboration transactions

Who Should View

Back-office personnel who use Visa Resolve Online (VROL) to handle disputes.

Course Details:

Course Value: Login to view
  • English
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Dispute Resolution

A workshop in which, through case studies, gives you a very real experience in the resolution of disputes.

- Supervisor, Puerto Rico