Visa Claims Resolution (VCR) Dispute Rules: Processing Errors Disputes – Category 12

Learn what to do when a processing error dispute comes your way.  This online course covers specific reason codes (74, 76, 80, 82 and 86) that map to the newly defined Visa Claims Resolution (VCR) Processing Errors Category 12 conditions. The course highlights the dispute situations that can occur when an acquirer processes a transaction erroneously or when there is a merchant error during the sales process. It also explains the rules and processing requirements for each VCR Processing Errors condition. This course is included in the bundled online series called Visa Claims Resolution (VCR) Dispute Rules.

1 course, 90-minutes, 6-month unlimited access after enrollment

Key Topics:

General VCR Processing Errors Rules identifies the newly defined VCR Processing Errors Category 12 conditions and highlights the general rules for issuers and acquirers.

Condition 12.1 – Late Presentment describes the various transaction processing circumstances under which a VCR condition 12.1 dispute is valid.  It also covers acquirer dispute response requirements and processing timeframes. 

Condition 12.2 – Incorrect Transaction Code walks through the VCR rules and processing timeframes that issuers must apply when initiating a dispute that involves an incorrect transaction code. Acquirer dispute response requirements and processing timeframes are also included.

Condition 12.3 – Incorrect Currency explains the VCR rules and processing timeframes that apply when initiating a dispute related to a cardholder’s incorrect currency claim. Acquirer dispute response requirements and processing timeframes are also included

Condition 12.4 – Incorrect Account Number covers the VCR rules and processing requirements that issuers and acquirers must apply when resolving a dispute that involves an account number that was processed through VisaNet, but does not match the number on transaction receipt, or a transaction that has been processed to a non-matching account number.

Condition 12.5 – Incorrect Amount describes the VCR rules and processing timeframes that issuers must apply when a dispute involves a transaction amount that is incorrect or when an addition or transposition error has occurred. Acquirer dispute response requirements and processing timeframes are also discussed.

Condition 12.6 – Duplicate Processing/Paid by Other Means identifies the VCRrules and processing timeframes that must be applied when a dispute involves a single transaction that was processed more than once or when the merchandise or service have been received, but paid for by other means. Acquirer dispute response requirements and processing timeframes are also discussed.

Condition 12.6 – Invalid Data highlights the VCR rules and processing timeframes that issuers must apply when initiating a dispute that involves an authorization that was obtained using invalid or incorrect data, or when a Merchant Category Code (MCC) in the authorization request does not match the MCC in the clearing record.  Acquirer dispute response requirements and processing timeframes are also included.

Who Should View

Dispute Resolution Managers and Dispute Analysts  

Course Details:

Course Value: Login to view
Language
  • English
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Dispute Resolution

A workshop in which, through case studies, gives you a very real experience in the resolution of disputes.

- Supervisor, Puerto Rico