Creating Transaction Inquiries in Visa Resolve Online (VROL)

What is the first thing you do when a cardholder does not recognize a transaction? You research the transaction to get more information about it. The transaction inquiry function in Visa Resolve Online (VROL) lets you search Visa databases to find authorization and settlement transactions. Transaction inquiry is the first step to creating a dispute in the new dispute process. This course shows you how to create a transaction inquiry and other related inquiries. This course includes questions to review your knowledge as well as practice exercises. This course is included in the Handling Disputes with Visa Resolve Online bundled course.

1-course, 30 minutes, 6 months unlimited access after purchase.

Key Topics

  • Creating a transaction inquiry
  • Creating substitute drafts
  • Initiating purchase inquiries
  • View More Merchant Information (MMI)

Who Should View 

Back-office personnel who use Visa Resolve Online (VROL) to handle disputes.

Course Details:

Language
  • English
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Dispute Resolution

A workshop in which, through case studies, gives you a very real experience in the resolution of disputes.

- Supervisor, Puerto Rico