FAQs

Upgrade Your Learning Experience

In addition to the questions and answers below, you can use these reference guides and video tours to help you learn your way around the website. The Quick Reference Guide is also available in Spanish and Portuguese.

The catalog shows all the courses we offer. Once you are logged in, the catalog is customized to show only courses that you are eligible to take.

The fee for each workshop includes all course materials necessary to participate in the course. If travel is required in order to attend, all travel expense and accommodations are the responsibility of the participant.

Locate the course that you want to enroll in by browsing the catalog or use the Search feature. Click the Enroll now button for the course. Complete the fields as requested.

Once you have enrolled in a course, you will be presented with a purchase confirmation. Once your enrollment has been processed, you will receive an email confirming your enrollment.

You can enroll other individuals for your institution in courses. If you are enrolling the other person, but not taking the course yourself, enter the email address of the individual you are registering in the Participant's Email field in step 1 of the enrollment. If you are enrolling another individual in addition to yourself, complete the enrollment for yourself. Then, access your cart and click the button labeled "Enroll another" for the course that you want to enroll the other individual in.

Visa Business School courses are for Visa members and member-sponsored employees only.

When you enroll in a course, it is added to your shopping cart. You must check out to complete the purchase. Your purchase amount is billed to your institution through the regularly monthly or quarterly Visa invoice.

You can save 15% on all virtual courses when you register three or more weeks in advance. To receive the early savings discount, you must enter the code Save15discount in your shopping cart before you checkout. This early registration discount applies only to virtual courses, and cannot be combined with other offers. Please note that discounts cannot be used if incentives (Value in Kind) are applied to the cover the course fee.

Online courses make it easy to learn at your desktop or on the go. There are two types of online courses: on-demand and virtual courses. On-demand are self-paced and you can view them when and as often as you want (up to six months). Some of the on-demand courses are bundled together into a series of courses. When you enroll in a bundled course, all of the courses appear in your My Courses list as if you had enrolled in them individually. Virtual courses occur at a specific day and time, and you interact with the instructor and peers in an interactive online environment. These courses give you a chance to learn through hands-on activities, and discussions with peers and industry experts.

Display supporting 1024x700 resolution. Internet Explorer 9+, FireFox, Chrome, Safari or similar browser. The browser must be able to download the following file types: htm, .html, .js .swf, .jpeg, .jpg, .flv, .mov, .mp4, .f4v. JavaScript is required to use the site fully. High speed Internet access is required. Also, be sure you disable any pop-up blocking software before purchasing or accessing an online course, or your content might not launch as expected. Note: Your browser may have multiple pop-up blockers at work. Be sure to disable all pop-up blockers before you begin.

Courses are available for 6 months from the day you enroll, unless indicated otherwise.

You can leave a course at any time and come back to finish it at a later time within your enrollment period.

When you access a course in which you are enrolled, your expiration date and the number days remaining until your expiration date is listed.

You will be notified via email if the course is full and you were added to the waitlist.

If you purchased the course directly, you can submit a cancellation request by accessing your Purchase History. If the course was purchased for you, the cancellation request will need to be submitted by the individual who made the purchase through the Purchase History. Once the request is received, it will be reviewed and processed. Please note that all cancellations are subject to our cancellation policy and fees.

All course cancellations are subject to an administrative fee equal to 25 percent of the cost of the course. In-person courses or events: Once you enroll, if you wish to cancel your registration for an in-person course or event, you must do so 15 days prior to the start date. If you are unable to find a replacement or fail to notify Visa University at least 15 days prior to the start of the course or event, your organization is responsible for the full cost. Virtual instructor-led courses: If you wish to cancel your registration for a virtual instructor-led course, you are required to notify Visa University at least five business days prior to the start of the course. If you do not attend the course, you are responsible for the full cost of the course. Enrollment is not transferable.

Yes. Select Learning Summary from the main menu on the My VBS site.

Contact the Visa Business School at VisaBusinessSchool@visa.com