Visa Claims Resolution (VCR) Learning Resources

The launch of Visa Claims Resolution (VCR) is quickly approaching. On 15 April 2018, the enhanced dispute rules and new workflow and processes will take effect under VCR, leveraging the existing data and Visa Resolve Online (VROL). This may bring about changes to your business flows, financials, and dispute lifecycle. These free training resources are critical to prepare you for migration.

Core: What You Need To Know

  1. Understanding Visa Claims Resolution (VCR)
    15-minute, online course
  2. Enhanced Dispute Resolution Rules Under VCR
    35-minute, online course
  3. VCR: Visa Resolve Online (VROL) User Interface
    2-hour online course with narration, or you can download a PDF of the course in English or Spanish.

If you prefer, the courses above are available in one comprehensive, 3-hour course called: Gearing Up for Visa Claims Resolution (VCR)

Key Reference Materials

Q&A with Visa Experts

Still have questions? Ask Visa experts during one of our live online Q&A sessions. You can enter your questions via the text/chat features. View this page for available dates and details.

JUST ADDED: 3-hour live online review of the new VROL screens. Enroll here.

Ready to learn more?

To learn more about the business flows, financials, and dispute lifecycle optimization, click here.