Visa Claims Resolution (VCR)
Learning Resources


Welcome to the learning resources page for Visa Claims Resolution (VCR). Here you will find the training you need to become more proficient with disputes, including quick five-minute courses addressing hot topics and best practices. If you have any questions, please email us at VisaBusinessSchool@visa.com.

Ask the Experts


Do you have questions about VCR? Enroll in one of the upcoming Ask the Experts sessions. Our dispute experts will be on-hand to address the most common questions and issues impacting clients today. Each Ask the Experts session is 60-minutes, and focuses on a particular topic (a new topic each month). Learn more.


Best Practices




Additional Training


Additional Resources

Visa Online

Access to additional VCR technical and testing resources.