Visa Business School

Visa Business School

¿Qué desea aprender hoy?

Ahora puede obtener la capacitación que usted necesita, cuando y como quiera.  Ya sea usted nuevo en el área de pagos o que cuente con años de experiencia, nuestra capacitación puede ayudarle a enriquecer su carrera y a hacer crecer su negocio.

  • Adquirencia y Aceptación

    Aprenda lo que se necesita para crear un negocio de adquirencia rentable. Los cursos se enfocan en fundamentos clave tales como ventas y adquisición de comercios, procesamiento de transacciones, administración de riesgos y dinámica de mercado.

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  • Controversias

    Mejore sus habilidades de resolución de controversias. Amplíe su conocimiento en materia de reglas de Visa, códigos de razón de contracargo y presentaciones de casos. Además, aprenda cómo usar la herramienta Visa Resolve Online para manejar el proceso de resolución de controversias.

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  • Estrategia de Tarjetas

    Aprenda cómo crear, lanzar, administrar y comercializar programas de tarjeta rentables. Luego ponga a prueba sus estrategias de administración de carteras y ciclos de vida durante las competencias de simulación en nuestros eventos especiales.

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  • Operaciones

    Desde administración de autorizaciones, hasta estados de cuenta de facturación y las nuevas Reglas de Visa. Aprenda todo lo que necesita saber acerca de los sistemas y procesos operativos de Visa que le ayudarán a operar su negocio de manera más eficaz.

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  • Red

    Aproveche la oportunidad de explorar el mundo de VisaNet. Descubra cómo funciona VisaNet y cuáles son las partes involucradas. Además, aprenda sobre intercambio y cómo usar el Sistema de Respaldo Visa y el Edit Package.

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  • Riesgo

    Manténgase al día respecto a las estrategias más recientes de reducción de riesgos y fraude. Aprenda acerca de las estratagemas actuales y conozca las herramientas y tácticas de administración de riesgos y fraude disponibles para emisores, adquirentes y comercios.

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  • Soluciones Digitales

    Conozca Soluciones Digitales de Visa. Conviértase en un experto en lo que respecta a las herramientas que necesita hoy en día para crear, administrar y aceptar pagos digitales seguros en la tienda, por Internet o mediante aplicación.

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Anterior Siguiente

Próximos Cursos

Definindo os Pagamentos Digitais

O consumidor está preferindo as soluções de pagamentos digitais. E você? O sistema de pagamentos está evoluindo rapidamente. Para a atrair o consumidor de hoje, as instituições financeiras devem começar a compreender as oportunidades que os pagamentos digitais oferecem e prepará-las para oferecer uma experiência única em termos de pagamento digital.  Os participantes deixarão esse curso de três dias com conhecimento fundamental sobre estratégias digitais e os impactos no desempenho de pagamentos. A classe é extremamente interativa, com atividades e discussões em grupo que lhe darão a chance de compartilhar ideias e experiências.

Curso de 3 dias

30 sep. 2020, São Paulo, Brasil

Más detalles

Building Crucial Payments Expertise

Have you just started working in payments? Are you a new Visa client?  This 3-day course covers the key topics you need to know about our dynamic industry and the Visa payment system. Learn about Visa’s core products and services, how payments are processed and the various ways you can minimize payment risk and maximize revenue. This course also describes how to work with Visa when launching new products and services.

3-day workshop

28 sep. 2020, Berlin, Germany

Más detalles

Understanding Visa Disputes (UVD)

Learn the best ways to handle disputes while providing great customer service to cardholders and merchants.  This introductory three-day workshop provides a foundational understanding of the timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes.

28 sep. 2020, Warsaw, Poland

Más detalles

Definindo os Pagamentos Digitais

O consumidor está preferindo as soluções de pagamentos digitais. E você? O sistema de pagamentos está evoluindo rapidamente. Para a atrair o consumidor de hoje, as instituições financeiras devem começar a compreender as oportunidades que os pagamentos digitais oferecem e prepará-las para oferecer uma experiência única em termos de pagamento digital.  Os participantes deixarão esse curso de três dias com conhecimento fundamental sobre estratégias digitais e os impactos no desempenho de pagamentos. A classe é extremamente interativa, com atividades e discussões em grupo que lhe darão a chance de compartilhar ideias e experiências.

Curso de 3 dias

30 sep. 2020, São Paulo, Brasil

Más detalles

Especialização Essencial em Pagamentos

Você está começando a trabalhar no setor de meios de pagamentos? Você é um novo parceiro de negócios Visa?  Este curso de 3 dias aborda os principais tópicos que você precisa conhecer sobre nosso dinâmico setor e o sistema de pagamentos Visa. Aprenda sobre os produtos e serviços Visa, como os pagamentos são processados e as várias maneiras de minimizar o risco e maximizar a receita. Este curso também descreve como trabalhar com a Visa para lançar novos produtos e serviços.

Curso de 3 dias

16 sep. 2020, São Paulo, Brasil

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Gerenciando Risco através da Autorização

26 ago. 2020, São Paulo, Brasil

Más detalles

Understanding Visa Disputes (UVD)

Learn the best ways to handle disputes while providing great customer service to cardholders and merchants.  This introductory three-day workshop provides a foundational understanding of the timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes.

18 ago. 2020, Toronto, Canada

Más detalles

Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with a fundamental knowledge about digital strategies, the impacts on payment performance, and receive an introduction to some of Visa's core digital solutions. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences. 

3-day workshop

23 jun. 2020, Toronto, Canada

Más detalles

Building Crucial Payments Expertise

Have you just started working in payments? Are you a new Visa client?  This 3-day course covers the key topics you need to know about our dynamic industry and the Visa payment system. Learn about Visa’s core products and services, how payments are processed and the various ways you can minimize payment risk and maximize revenue. This course also describes how to work with Visa when launching new products and services.

3-day workshop

07 abr. 2020, Hong Kong, China

Más detalles

Comprendiendo las reglas de controversias de Visa (UVD)

Aprenda las mejores maneras de manejar controversias mientras se brinda un excelente servicio al cliente tanto a tarjetahabientes como a comercios.  Este taller introductorio de tres días proporciona una comprensión fundamental de los plazos, puntos de contacto y procesos asociados con disputas.  Se revisarán varias situaciones de controversia de la vida real y las decisiones clave necesarias para lograr la resolución correcta. Este curso también le ayudará a entender el esquema de los códigos de razón de contracargo de hoy, que se encuentra dividido en cuatro categorías: Fraude, Autorizaciones, Errores de Procesamiento y Controversias de Consumidor. 


Taller de 3 días

12 may. 2020, San Jose, Costa Rica

Más detalles

Build an Effective Card Portfolio

NEW CONTENT! As market and consumer needs continue to change, so must our efforts to build and manage our card portfolios. Peter Hall recently updated this two-day course with the latest market research and best practices from card programs across the world.  This is a unique chance to see some of the most creative campaigns from various Issuers.  The course update also covers the impacts of digital, card-not-present, new players in the industry, as well as changing regulations. You will also explore the key components of issuing and acquiring as well as cost drivers, revenue models, and managing fraud risk. This course will help you understand the impact of cards on retail banking and how to set up a card program for long-term success.

2-day workshop.

11 may. 2020, Copenhagen, Denmark

Más detalles

Fraud Prevention for Issuers and Acquirers

Join us for in-depth look at the latest tools, information, and best practices that today's issuers and acquirers need to better manage fraud risk, reduce associated fraud losses, and improve profitability. This interactive 2-day course focuses foundations of fraud management, fraud trends and attacks, and offers strategies to combat them. It is designed for groups and departments that are critical to identifying and neutralizing fraud threats. If you prefer, you can also take one of the preparatory online courses before you attend this more detailed instructor-led course: Introduction to Fraud Prevention for Issuers, Introduction to Fraud Prevention for Acquirers .

2-day workshop

29 jun. 2020, Cairo, Egypt

Más detalles

Definiendo los Pagos Digitales

Los consumidores están pasándose a las soluciones de pago digital, ¿y usted? El ecosistema de pagos está evolucionando a gran velocidad. Para atraer al consumidor de hoy en día, las instituciones financieras tienen que comenzar por entender las oportunidades de pagos digitales, para estar preparadas para ofrecer una experiencia de pago primordialmente digital.  Al finalizar este curso de 3 días, los participantes se irán con los conocimientos fundamentales acerca de las estrategias digitales y cómo impactan en el desempeño de los pagos. Las clases son muy interactivas con actividades y debates en grupo que le darán la oportunidad de compartir sus ideas y experiencias.

Taller de 3 días

17 mar. 2020, San Salvador, El Salvador

Más detalles

Building Crucial Payments Expertise

Have you just started working in payments? Are you a new Visa client?  This 3-day course covers the key topics you need to know about our dynamic industry and the Visa payment system. Learn about Visa’s core products and services, how payments are processed and the various ways you can minimize payment risk and maximize revenue. This course also describes how to work with Visa when launching new products and services.

3-day workshop

28 sep. 2020, Berlin, Germany

Más detalles

Understanding Visa Disputes (UVD)

Learn the best ways to handle disputes while providing great customer service to cardholders and merchants.  This introductory three-day workshop provides a foundational understanding of the timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes.

07 jul. 2020, Frankfurt, Germany

Más detalles

Fundamentals of Transaction Processing (Europe Only)

If you are new to the world of transaction processing or who would like to understand the lifecycle of a transaction better, this course is for you!

This two day course provides an introduction to Visa Europe’s authorisation, clearing and settlement services. Participants will be introduced to the four-party model, the roles played by issuers, acquirers, merchants and Visa, and the key steps involved in a transaction being authorised through to being cleared, and then settled.

2-day workshop

27 abr. 2020, Frankfurt, Germany

Más detalles

Building Crucial Payments Expertise

Have you just started working in payments? Are you a new Visa client?  This 3-day course covers the key topics you need to know about our dynamic industry and the Visa payment system. Learn about Visa’s core products and services, how payments are processed and the various ways you can minimize payment risk and maximize revenue. This course also describes how to work with Visa when launching new products and services.

3-day workshop

27 abr. 2020, Accra, Ghana

Más detalles

Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with a fundamental knowledge about digital strategies, the impacts on payment performance, and receive an introduction to some of Visa's core digital solutions. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences. 

3-day workshop

06 abr. 2020, Athens, Greece

Más detalles

Maximizing the Value of VisaNet

Discover the many ways you can leverage VisaNet’s payment processing capabilities and value-added services. This 3-day course provides a comprehensive look at VisaNet’s payment capabilities. It is intended to help you build your knowledge of authorization, clearing, and settlement based on current operational best practices that apply to VisaNet services such as V.I.P, Base II, and Visa Settlement Services (VSS), as well as Visa Advanced Authorization, Visa Risk Manager, Edit Package, and others. It also covers Visa innovation technology solutions: Visa Token Service, Visa Direct, and Visa Secure.

3 day workshop

15 sep. 2020, Milan, Italy

Más detalles

Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with a fundamental knowledge about digital strategies, the impacts on payment performance, and receive an introduction to some of Visa's core digital solutions. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences. 

3-day workshop

23 jun. 2020, Beirut, Lebanon

Más detalles

Visa First (EN)

Are you responsible for implementing a new Visa card program in your organization? This 5-day course will give you a complete picture of what it takes to run an efficient and profitable card business. If this is your first time launching and issuing Visa cards, this course will give you the details you need, including information on how to maximize revenue, minimize risk, and how to best work with Visa. We will also cover the important timelines, obligations, and fees you will need to consider. The case studies and group discussions also give you a chance to share ideas and best practices.

5 day workshop

04 may. 2020, Beirut, Lebanon

Más detalles

Building Crucial Payments Expertise

Have you just started working in payments? Are you a new Visa client?  This 3-day course covers the key topics you need to know about our dynamic industry and the Visa payment system. Learn about Visa’s core products and services, how payments are processed and the various ways you can minimize payment risk and maximize revenue. This course also describes how to work with Visa when launching new products and services.

3-day workshop

25 ago. 2020, Casablanca, Morocco

Más detalles

VisaNet Financial Management

By the end of the course you will appreciate the financial importance of an efficient clearing and settlement process.

3 day workshop

18 ago. 2020, Casablanca, Morocco

Más detalles

Visa First (EN)

Are you responsible for implementing a new Visa card program in your organization? This 5-day course will give you a complete picture of what it takes to run an efficient and profitable card business. If this is your first time launching and issuing Visa cards, this course will give you the details you need, including information on how to maximize revenue, minimize risk, and how to best work with Visa. We will also cover the important timelines, obligations, and fees you will need to consider. The case studies and group discussions also give you a chance to share ideas and best practices.

5 day workshop

08 jun. 2020, Casablanca, Morocco

Más detalles

Comprendiendo las reglas de controversias de Visa (UVD)

Aprenda las mejores maneras de manejar controversias mientras se brinda un excelente servicio al cliente tanto a tarjetahabientes como a comercios.  Este taller introductorio de tres días proporciona una comprensión fundamental de los plazos, puntos de contacto y procesos asociados con disputas.  Se revisarán varias situaciones de controversia de la vida real y las decisiones clave necesarias para lograr la resolución correcta. Este curso también le ayudará a entender el esquema de los códigos de razón de contracargo de hoy, que se encuentra dividido en cuatro categorías: Fraude, Autorizaciones, Errores de Procesamiento y Controversias de Consumidor. 


Taller de 3 días

10 mar. 2020, Panama City, Panama

Más detalles

Understanding Visa Disputes (UVD)

Learn the best ways to handle disputes while providing great customer service to cardholders and merchants.  This introductory three-day workshop provides a foundational understanding of the timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes.

28 sep. 2020, Warsaw, Poland

Más detalles

Strategies for Driving Card Portfolio Growth

NEW CONTENT! Which strategies and techniques do you use to manage the growth of your card portfolio? In this two-day course, Peter Hall provides an updated look at the economic indicators and performance metrics you should consider. He also shares new insights on loyalty programs including a focus on travel reward cards.He also added more market examples, a greater focus on digital, as well as how customer service is changing. This course will also guide you on how to approach targeted lending, the application of variable pricing, and managing the customer experience. It also addresses marketing and channel management strategies, reward programs, and how to get more value through partnership marketing. If you are interested in the latest trends in the payments industry including fin-tech and start-up players, Peter also added new content on these topics.

2-day workshop

09 sep. 2020, Warsaw, Poland

Más detalles

Fundamentals of Transaction Processing (Europe Only)

If you are new to the world of transaction processing or who would like to understand the lifecycle of a transaction better, this course is for you!

This two day course provides an introduction to Visa Europe’s authorisation, clearing and settlement services. Participants will be introduced to the four-party model, the roles played by issuers, acquirers, merchants and Visa, and the key steps involved in a transaction being authorised through to being cleared, and then settled.

2-day workshop

01 sep. 2020, Warsaw, Poland

Más detalles

Definiendo los Pagos Digitales

Los consumidores están pasándose a las soluciones de pago digital, ¿y usted? El ecosistema de pagos está evolucionando a gran velocidad. Para atraer al consumidor de hoy en día, las instituciones financieras tienen que comenzar por entender las oportunidades de pagos digitales, para estar preparadas para ofrecer una experiencia de pago primordialmente digital.  Al finalizar este curso de 3 días, los participantes se irán con los conocimientos fundamentales acerca de las estrategias digitales y cómo impactan en el desempeño de los pagos. Las clases son muy interactivas con actividades y debates en grupo que le darán la oportunidad de compartir sus ideas y experiencias.

Taller de 3 días

03 mar. 2020, San Juan, Puerto Rico

Más detalles

Fraud Prevention for Issuers and Acquirers

Join us for in-depth look at the latest tools, information, and best practices that today's issuers and acquirers need to better manage fraud risk, reduce associated fraud losses, and improve profitability. This interactive 2-day course focuses foundations of fraud management, fraud trends and attacks, and offers strategies to combat them. It is designed for groups and departments that are critical to identifying and neutralizing fraud threats. If you prefer, you can also take one of the preparatory online courses before you attend this more detailed instructor-led course: Introduction to Fraud Prevention for Issuers, Introduction to Fraud Prevention for Acquirers .

2-day workshop

08 abr. 2020, Doha, Qatar

Más detalles

VisaNet Financial Management

By the end of the course you will appreciate the financial importance of an efficient clearing and settlement process.

3 day workshop

20 may. 2020, Moscow, Russian Federation

Más detalles

Managing Risk Through Authorization Strategies

Do you want a more secure, well-managed and profitable business?  This 2-day workshop covers the Visa system tools, services, and strategies you need to handle authorizations more efficiently. It also explains how card and PIN verifications, chip cards, and Verified by Visa can help your organization reduce its exposure to fraud.  The course is highly interactive with many group activities, so come prepared to develop your authorization and risk management skills, improve your authorization rates, and expand your success. 

2 day workshop

18 may. 2020, Moscow, Russian Federation

Más detalles

Understanding Visa Disputes (UVD)

Learn the best ways to handle disputes while providing great customer service to cardholders and merchants.  This introductory three-day workshop provides a foundational understanding of the timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes.

12 may. 2020, Moscow, Russian Federation

Más detalles

VisaNet Financial Management

By the end of the course you will appreciate the financial importance of an efficient clearing and settlement process.

3 day workshop

16 mar. 2020, Belgrade, Serbia

Más detalles

Understanding Visa Disputes (UVD)

Learn the best ways to handle disputes while providing great customer service to cardholders and merchants.  This introductory three-day workshop provides a foundational understanding of the timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes.

15 sep. 2020, Johannesburg, South Africa

Más detalles

VisaNet Financial Management

By the end of the course you will appreciate the financial importance of an efficient clearing and settlement process.

3 day workshop

20 jul. 2020, Johannesburg, South Africa

Más detalles

Visa Kick-Start (Europe Only)

Do you need to understand how to make the most of your partnership with Visa? This 2-day course covers the core principles and practices you need to run an efficient and profitable payments business.  If this is your first time launching and issuing cards, this course is for you. It offers the card payment basics that are most vital to successfully developing and promoting card products, maximizing revenue, and minimizing risk.

2-day workshop

07 jul. 2020, Madrid, Spain

Más detalles

Visa Kick-Start (Europe Only)

Do you need to understand how to make the most of your partnership with Visa? This 2-day course covers the core principles and practices you need to run an efficient and profitable payments business.  If this is your first time launching and issuing cards, this course is for you. It offers the card payment basics that are most vital to successfully developing and promoting card products, maximizing revenue, and minimizing risk.

2-day workshop

10 mar. 2020, Stockholm, Sweden

Más detalles

Maximizing the Value of VisaNet

Discover the many ways you can leverage VisaNet’s payment processing capabilities and value-added services. This 3-day course provides a comprehensive look at VisaNet’s payment capabilities. It is intended to help you build your knowledge of authorization, clearing, and settlement based on current operational best practices that apply to VisaNet services such as V.I.P, Base II, and Visa Settlement Services (VSS), as well as Visa Advanced Authorization, Visa Risk Manager, Edit Package, and others. It also covers Visa innovation technology solutions: Visa Token Service, Visa Direct, and Visa Secure.

3 day workshop

02 jun. 2020, Istanbul, Turkey

Más detalles

Understanding Visa Disputes (UVD)

Learn the best ways to handle disputes while providing great customer service to cardholders and merchants.  This introductory three-day workshop provides a foundational understanding of the timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes.

28 abr. 2020, Istanbul, Turkey

Más detalles

Fraud Prevention for Issuers and Acquirers

Join us for in-depth look at the latest tools, information, and best practices that today's issuers and acquirers need to better manage fraud risk, reduce associated fraud losses, and improve profitability. This interactive 2-day course focuses foundations of fraud management, fraud trends and attacks, and offers strategies to combat them. It is designed for groups and departments that are critical to identifying and neutralizing fraud threats. If you prefer, you can also take one of the preparatory online courses before you attend this more detailed instructor-led course: Introduction to Fraud Prevention for Issuers, Introduction to Fraud Prevention for Acquirers .

2-day workshop

09 mar. 2020, Istanbul, Turkey

Más detalles

Visa First (EN)

Are you responsible for implementing a new Visa card program in your organization? This 5-day course will give you a complete picture of what it takes to run an efficient and profitable card business. If this is your first time launching and issuing Visa cards, this course will give you the details you need, including information on how to maximize revenue, minimize risk, and how to best work with Visa. We will also cover the important timelines, obligations, and fees you will need to consider. The case studies and group discussions also give you a chance to share ideas and best practices.

5 day workshop

06 jul. 2020, Kyiv, Ukraine

Más detalles

Be a Payments Game Changer

What’s the best way to solve the challenges that arise in your payments business as your business grows and the market evolves?  In this interactive course you will work with fellow team members to solve real-world issues. For example: Reward Fatigue: the evolution of loyalty and the need to redefine rewards-based credit products. Or Keeping Premium, Premium : how to keep premium products special when competitors continually copy you.  If you’re ready to tackle the most typical, significant, and new dilemmas in the payments industry – then join payments expert, Peter Hall, for this 2-day event.

2-day workshop

08 abr. 2020, Kyiv, Ukraine

Más detalles

Managing Risk Through Authorization Strategies

Do you want a more secure, well-managed and profitable business?  This 2-day workshop covers the Visa system tools, services, and strategies you need to handle authorizations more efficiently. It also explains how card and PIN verifications, chip cards, and Verified by Visa can help your organization reduce its exposure to fraud.  The course is highly interactive with many group activities, so come prepared to develop your authorization and risk management skills, improve your authorization rates, and expand your success. 

2 day workshop

22 sep. 2020, Dubai, UAE

Más detalles

Visa First (EN)

Are you responsible for implementing a new Visa card program in your organization? This 5-day course will give you a complete picture of what it takes to run an efficient and profitable card business. If this is your first time launching and issuing Visa cards, this course will give you the details you need, including information on how to maximize revenue, minimize risk, and how to best work with Visa. We will also cover the important timelines, obligations, and fees you will need to consider. The case studies and group discussions also give you a chance to share ideas and best practices.

5 day workshop

13 sep. 2020, Dubai, UAE

Más detalles

Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with a fundamental knowledge about digital strategies, the impacts on payment performance, and receive an introduction to some of Visa's core digital solutions. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences. 

3-day workshop

11 ago. 2020, Dubai, UAE

Más detalles

Fraud Prevention for Issuers and Acquirers

Join us for in-depth look at the latest tools, information, and best practices that today's issuers and acquirers need to better manage fraud risk, reduce associated fraud losses, and improve profitability. This interactive 2-day course focuses foundations of fraud management, fraud trends and attacks, and offers strategies to combat them. It is designed for groups and departments that are critical to identifying and neutralizing fraud threats. If you prefer, you can also take one of the preparatory online courses before you attend this more detailed instructor-led course: Introduction to Fraud Prevention for Issuers, Introduction to Fraud Prevention for Acquirers .

2-day workshop

23 sep. 2020, London, United Kingdom

Más detalles

Card Profitability

Learn what it takes to run a profitable payments business. This two-day workshop examines the macro-economic environment, the value of payments and the typical business models used within the industry. It also covers the core economic components of issuing and acquiring. You will learn about the primary drivers of cost and revenue for consumer products and for merchant acquiring. The examples will help showcase how these profitability principles work in real life. By the end of the course, you will have a clear understanding of how to make your existing business more profitable by leveraging information, applying customer knowledge, and implementing variable pricing, within a "test and learn" discipline.

2-day workshop

03 ago. 2020, London, United Kingdom

Más detalles

Build an Effective Card Portfolio

NEW CONTENT! As market and consumer needs continue to change, so must our efforts to build and manage our card portfolios. Peter Hall recently updated this two-day course with the latest market research and best practices from card programs across the world.  This is a unique chance to see some of the most creative campaigns from various Issuers.  The course update also covers the impacts of digital, card-not-present, new players in the industry, as well as changing regulations. You will also explore the key components of issuing and acquiring as well as cost drivers, revenue models, and managing fraud risk. This course will help you understand the impact of cards on retail banking and how to set up a card program for long-term success.

2-day workshop.

08 jul. 2020, London, United Kingdom

Más detalles

Comprendiendo las reglas de controversias de Visa (UVD)

Aprenda las mejores maneras de manejar controversias mientras se brinda un excelente servicio al cliente tanto a tarjetahabientes como a comercios.  Este taller introductorio de tres días proporciona una comprensión fundamental de los plazos, puntos de contacto y procesos asociados con disputas.  Se revisarán varias situaciones de controversia de la vida real y las decisiones clave necesarias para lograr la resolución correcta. Este curso también le ayudará a entender el esquema de los códigos de razón de contracargo de hoy, que se encuentra dividido en cuatro categorías: Fraude, Autorizaciones, Errores de Procesamiento y Controversias de Consumidor. 


Taller de 3 días

22 sep. 2020, Miami, FL USA

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2020 International Bankcard Management School (IBMS)

This year's premiere training event with payments

Are you interested in learning how to run a successful bankcard business? This five-day event delivers the practical knowledge and hands-on experience you need in today’s competitive market. Whether you are new to the industry, or an experienced veteran, you will get answers and insights on card profitability, marketing, risk management, data analysis, and a chance to test your skills in the simulation competition. Join global peers, industry leaders, and Visa experts for this action-packed week of real-world education and networking.

5-day event

21 sep. 2020, Orlando, FL USA

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Strategies for Driving Card Portfolio Growth

NEW CONTENT! Which strategies and techniques do you use to manage the growth of your card portfolio? In this two-day course, Peter Hall provides an updated look at the economic indicators and performance metrics you should consider. He also shares new insights on loyalty programs including a focus on travel reward cards.He also added more market examples, a greater focus on digital, as well as how customer service is changing. This course will also guide you on how to approach targeted lending, the application of variable pricing, and managing the customer experience. It also addresses marketing and channel management strategies, reward programs, and how to get more value through partnership marketing. If you are interested in the latest trends in the payments industry including fin-tech and start-up players, Peter also added new content on these topics.

2-day workshop

16 sep. 2020, Foster City, CA USA

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  • Adquirencia y Aceptación

Aceptación de Pagos con Tarjeta Ausente en Comercios

Este curso por Internet de 30 minutos abarca la aceptación de pagos con tarjetas Visa en el ambiente de tarjeta ausente. El curso abarca las mejores prácticas necesarias para garantizar que el tarjetahabiente y la transacción sean legítimos. Estos conocimientos le ayudarán a capacitar a sus comercios sobre cómo optimizar las estrategias de aceptación de pagos, manejar las transacciones recurrentes y reducir las pérdidas por fraude. Este curso está incluido en el paquete de cursos llamado Entender la aceptación de comercios.

1 curso, 30 minutos de duración total, acceso ilimitado por 6 meses a partir de la compra

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Aceptación de Pagos con Tarjeta Presente en Comercios

Este curso por Internet de 20 minutos abarca la aceptación de tarjetas Visa en el punto de venta. Muestra las mejores prácticas sobre cómo procesar los pagos con tarjetas Visa y evitar las pérdidas por fraude, además de cómo realizar la recuperación de tarjetas. Estos conocimientos le ayudarán a capacitar a sus comercios en ambiente de tarjeta presente de modo que tomen medidas razonables para asegurar que la tarjeta, el tarjetahabiente y la transacción sean legítimos. Este curso está incluido en el paquete de cursos llamado Entender la aceptación de comercios.

1 curso, 20 minutos de duración total, acceso ilimitado por 6 meses a partir de la compra

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Aspectos Fundamentales de la Aceptación de Comercios

Este curso por Internet de 20 minutos enseña las reglas básicas que los comercios de Visa tienen que aplicar en el punto de venta. También ofrece un resumen de los principales componentes del procesamiento de transacciones. Estos conocimientos le ayudarán a capacitar a sus comercios de modo que apliquen correctamente las reglas de Visa para que puedan operar de forma más eficiente y garantizar la satisfacción del cliente. Este curso está incluido en el paquete de cursos llamado Entender la aceptación de comercios.

1 curso, 20 minutos de duración total, acceso ilimitado por 6 meses a partir de la compra

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Visa Resolución de Reclamaciones (VCR) – Actualización del Cliente

Póngase al día con los últimos esfuerzos de Visa por agilizar el proceso de resolución de controversias. Este curso corto le muestra la nueva iniciativa Visa de Resolución de Reclamaciones (VCR) y le explica cómo ésta ayudará a simplificar el proceso de resolución de controversias y reducir el tiempo y los costos relacionados. Descubra cómo funciona VCR de principio a fin, los beneficios clave de usar este proceso y las fechas importantes de lanzamiento.

1 curso, 15 minutos de duración en total, acceso ilimitado por 6 meses a partir de la inscripción

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Administración de la Experiencia del Cliente

La experiencia del cliente comienza cuando se solicita una tarjeta. La transmisión vía Internet llamada Administración de la experiencia de los clientes abarca distintas técnicas para atraer al cliente desde el primer momento. Revisaremos las distintas técnicas que pueden utilizar para ofrecer el servicio, y la eficacia de cada una. Se explica cómo es que servicio al cliente puede ser un diferenciador competitivo y la ventaja sostenible si se le da mayor énfasis. Este curso está incluido en el paquete de cursos Estrategias para Impulsar el Crecimiento de las Carteras de Tarjetas.

1 curso, 35 minutos de duración, acceso ilimitado por 6 meses a partir de la compra

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Administración del Desempeño

Los programas de tarjetas exitosos empiezan sabiendo dónde están posicionados en comparación con la industria y cómo pueden reaccionar a las mediciones clave. Con ejemplos de la vida real, esta transmisión vía Internet proporcionará información esencial de lo que impulsa el crecimiento de las carteras, a través de puntos de referencia, tendencias y mejores prácticas. Se explica la importancia de las estrategias clave que les ayudarán a proteger, conservar y hacer crecer su negocio de tarjetas. Este curso está incluido en el paquete de cursos Estrategias para Impulsar el Crecimiento de las Carteras de Tarjetas.

1 curso, 35 minutos de duración, acceso ilimitado por 6 meses a partir de la compra

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Estado de la Industria: Problemas y Desafíos Futuros

¿Necesitan conocer con más profundidad lo que pasa actualmente en la industria? En la transmisión vía Internet llamada Estado de la industria veremos la naturaleza de la competencia y la forma como tenemos que abordar a los tarjetahabientes y los comercios, así como el tipo de cosas que los motivan. Veremos cómo la regulación afecta nuestro negocio, incluyendo los márgenes, y algunas respuestas predecibles. Familiarícense con algunas de las cosas que están sucediendo en nuestra industria y sepan cómo abordar estos temas. Este curso está incluido en el paquete de cursos  Estrategias para Impulsar el Crecimiento de las Carteras de Tarjetas.

1 curso, 45 minutos de duración, acceso ilimitado por 6 meses a partir de la compra

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Administración de Riesgos Crediticios

Se explican los riesgos involucrados en el lanzamiento y la administración de un programa de tarjetas. Este curso por Internet de 20 minutos aborda la administración de riesgos relacionados con la selección de clientes, la operación de cuentas y la recuperación de deudas. También resalta la importancia de supervisar la estrategia de riesgo de su institución financiera en el panorama siempre cambiante de los consumidores y del mercado. Este curso está incluido en el paquete de cursos Elementos Fundamentales del Negocio de Visa.

1 curso, 20 minutos de duración total, acceso ilimitado por 6 meses a partir de la inscripción

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Aplicación de Servicios de Emergencia de Visa (VES)

Este curso en línea lo ayudará a aprender cómo usar la aplicación de Servicios de Emergencia de Visa (VES). La aplicación VES facilita el cumplimiento de solicitudes de reemplazo de tarjetas de emergencia y de desembolso de efectivo de emergencia enviadas por emisores y procesadores. La aplicación también se utiliza para revisar, actualizar y proporcionar una decisión en cuanto a las solicitudes de emergencia iniciadas por los tarjetahabientes a través de Servicios Mundiales de Asistencia al Cliente de Visa (GCAS).

1-curso, 15 minutos, 6 meses de acceso ilimitado después de la inscripción

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Aprobación del Diseño de los Dispositivos de Pago

¿Desea conocer el diseño de la tarjeta y el proceso de aprobación para que puedan planificar de forma efectiva la producción de sus tarjetas? Este curso por Internet de 30 minutos brinda los puntos clave a tener en cuenta durante la fase de diseño de la tarjeta y los pasos a seguir para hacer realidad el diseño. Repasa las características del sistema de aprobación de diseño de la tarjeta y luego muestra ejemplos de la tarjeta Visa. Este curso está incluido en el paquete de cursos Elementos Fundamentales del Negocio de Visa.

1 curso, 30 minutos de duración total, acceso ilimitado por 6 meses a partir de la inscripción

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Herramienta de Administración de Investigaciones a Nivel Mundial (GIMT) – Generalidades para Clientes Adquirentes

Adquirentes: ¿Desea obtener más información sobre la nueva Herramienta de gestión de la investigación global (GIMT)? Este curso en línea proporciona una descripción general de la herramienta y le muestra cómo acceder y utilizar la herramienta. Aprenderá cómo GIMT puede ayudarlo a informar de manera eficiente sobre las tarjetas de pago sospechosas y gestionar las investigaciones de casos.

1 curso, 30 minutos, acceso ilimitado de 6 meses después de la inscripción

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Herramienta de Administracion de Investigaciones a Nivel Mundial (GIMT) – Generalidades para Clientes Emisores

Emisores: ¿Desea obtener más información sobre el nuevo GIMT? Este curso en línea ofrece una visión general de la herramienta y le muestra cómo acceder y utilizar la herramienta. GIMT le da un proceso más eficiente para informar de los presuntos compromisos y faculta a los compradores a revisar, supervisar y gestionar rápidamente las investigaciones de brecha

1 curso, 30 minutos, acceso ilimitado de 6 meses después de la inscripción

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Visa Advanced Authorization (VAA) Visión General & Mejoras al Modelo

En este curso aprenderán lo que es VISA Advanced Authorization (VAA) de forma general. Podrán observar cómo se evalúa y asigna una puntuación de riesgo al 100% de las transacciones que pasan por VisaNet. Así también podrán ver el desempeño del nuevo modelo en diferentes segmentos, tales como Tarjeta Presente y No Presente. Al final, presentamos las mejores prácticas en la detección de fraude y en el uso de VAA.

1 curso, 30 minutos de duración en total, acceso ilimitado por 6 meses después de la compra.

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Satisfaga las necesidades exclusivas de su organización.

Algunas veces los horarios, los viajes o el presupuesto hacen que sea difícil que usted pueda asistir a uno de nuestros talleres o eventos programados. La capacitación personalizada ofrece un enfoque dirigido en el momento y lugar de su conveniencia. 

Conozca más

Ver hoja informativa

Ver una presentación

Envíe una consulta

Envíenos un correo electrónico 

Aprenda a su manera con una capacitación personalizada.

Reduzca los costos de viajes. Vamos a donde esté usted, generalmente a su oficina. El contenido se adapta a su región, requisitos y roles laborales.  

Mejore los índices de retención. Podemos brindar el contenido personalizado en el idioma que su equipo prefiera.

Aumente la relevancia. El contenido se adapta a su región, requisitos y roles laborales.

Consolide la experiencia del equipo. Aumente la experiencia en el área de pagos al tiempo que mejora la colaboración en equipo.  

Reduzca al mínimo los costos generales. Capacite a más empleados a la vez, a un costo más bajo por persona.  



Testimonios

Confíe ennuestra experiencia y obtenga los resultados que desea.

Más de 18.000 clientes recurren a Visa Business School como ayuda para aumentar sus conocimientos acerca de la industria de pagos. Esto es lo que tienen para decir sobre su experiencia:

El Negocio de Administración de Riesgos / Control de Fraude

Explicación breve y concisa de los asuntos actuales y emergentes relacionados con el fraude en las áreas de emisión y adquirencia de Visa.

- Directivo de Operaciones de Negocios Emergentes, Australia

A Look Inside PCI DSS v3.2

- Auditor Interno, Bolivia

Prevención de Fraude

Me ha ayudado a entender los productos Visa de manera integral, y las diferentes herramientas (de prevención de fraude) disponibles. También aprendí algunas acciones rápidas que puedo implementar de inmediato en mi función.

- Gerente de Operaciones, Detección de Fraude, Zambia