¿Qué desea aprender hoy?

Ahora puede obtener la capacitación que usted necesita, cuando y como quiera.  Ya sea usted nuevo en el área de pagos o que cuente con años de experiencia, nuestra capacitación puede ayudarle a enriquecer su carrera y a hacer crecer su negocio.

  • Adquirencia y Aceptación

    Aprenda lo que se necesita para crear un negocio de adquirencia rentable. Los cursos se enfocan en fundamentos clave tales como ventas y adquisición de comercios, procesamiento de transacciones, administración de riesgos y dinámica de mercado.

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  • Controversias

    Mejore sus habilidades de resolución de controversias. Amplíe su conocimiento en materia de reglas de Visa, códigos de razón de contracargo y presentaciones de casos. Además, aprenda cómo usar la herramienta Visa Resolve Online para manejar el proceso de resolución de controversias.

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  • Estrategia de Tarjetas

    Aprenda cómo crear, lanzar, administrar y comercializar programas de tarjeta rentables. Luego ponga a prueba sus estrategias de administración de carteras y ciclos de vida durante las competencias de simulación en nuestros eventos especiales.

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  • Operaciones

    Desde administración de autorizaciones, hasta estados de cuenta de facturación y las nuevas Reglas de Visa. Aprenda todo lo que necesita saber acerca de los sistemas y procesos operativos de Visa que le ayudarán a operar su negocio de manera más eficaz.

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  • Red

    Aproveche la oportunidad de explorar el mundo de VisaNet. Descubra cómo funciona VisaNet y cuáles son las partes involucradas. Además, aprenda sobre intercambio y cómo usar el Sistema de Respaldo Visa y el Edit Package.

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  • Riesgo

    Manténgase al día respecto a las estrategias más recientes de reducción de riesgos y fraude. Aprenda acerca de las estratagemas actuales y conozca las herramientas y tácticas de administración de riesgos y fraude disponibles para emisores, adquirentes y comercios.

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  • Soluciones Digitales

    Conozca Soluciones Digitales de Visa. Conviértase en un experto en lo que respecta a las herramientas que necesita hoy en día para crear, administrar y aceptar pagos digitales seguros en la tienda, por Internet o mediante aplicación.

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Anterior Siguiente

Próximos Cursos

Fundamentals of Transaction Processing (Europe Only)

If you are new to the world of transaction processing or who would like to understand the lifecycle of a transaction better, this course is for you!

This two day course provides an introduction to Visa Europe’s authorisation, clearing and settlement services. Participants will be introduced to the four-party model, the roles played by issuers, acquirers, merchants and Visa, and the key steps involved in a transaction being authorised through to being cleared, and then settled.

2-day workshop

30 sep. 2019, London, United Kingdom

Más detalles

Especialização Essencial em Pagamentos

Você está começando a trabalhar no setor de meios de pagamentos? Você é um novo parceiro de negócios Visa?  Este curso de 3 dias aborda os principais tópicos que você precisa conhecer sobre nosso dinâmico setor e o sistema de pagamentos Visa. Aprenda sobre os produtos e serviços Visa, como os pagamentos são processados e as várias maneiras de minimizar o risco e maximizar a receita. Este curso também descreve como trabalhar com a Visa para lançar novos produtos e serviços.

Curso de 3 dias

25 sep. 2019, São Paulo, Brasil

Más detalles

Building Crucial Payments Expertise

Have you just started working in payments? Are you a new Visa client?  This 3-day course covers the key topics you need to know about our dynamic industry and the Visa payment system. Learn about Visa’s core products and services, how payments are processed and the various ways you can minimize payment risk and maximize revenue. This course also describes how to work with Visa when launching new products and services.

3-day workshop

25 sep. 2019, Hanoi, Vietnam

Más detalles

Especialização Essencial em Pagamentos

Você está começando a trabalhar no setor de meios de pagamentos? Você é um novo parceiro de negócios Visa?  Este curso de 3 dias aborda os principais tópicos que você precisa conhecer sobre nosso dinâmico setor e o sistema de pagamentos Visa. Aprenda sobre os produtos e serviços Visa, como os pagamentos são processados e as várias maneiras de minimizar o risco e maximizar a receita. Este curso também descreve como trabalhar com a Visa para lançar novos produtos e serviços.

Curso de 3 dias

25 sep. 2019, São Paulo, Brasil

Más detalles

Gerenciamento Financeiro VisaNet

Um processo eficiente de compensação e liquidação, pode ter um impacto positivo na saúde financeira de sua organização. Este curso de 3 dias oferece orientação e melhores práticas para o gerenciamento financeiro do processamento de transações, além de ampliar seus conhecimentos sobre o BASE II, Edit Package e Visanet Settlement Service (VSS). O curso irá ajudá-lo a identificar no processo de liquidação, as áreas onde os erros podem ocorrer e impactar sua performance.

Curso de 3 dias.

28 ago. 2019, São Paulo, Brasil

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Prevenção à Fraude

Participe e veja uma análise aprofundada das mais recentes ferramentas, informações e melhores práticas que os emissores e adquirentes precisam conhecer para melhor gerenciar os riscos, reduzir as perdas decorrentes de fraude e aumentar a rentabilidade. Esse curso interativo de 2 dias tem como foco as tendências e os ataques de fraude, oferecendo estratégias para combatê-los. O curso foi projetado para grupos e departamentos que são fundamentalmente importantes na identificação e na neutralização de ameaças de fraude. Se preferir, você também pode fazer um dos cursos preparatórios on-line de “Introdução à Prevenção de Fraude” antes de participar desse curso mais detalhado e ministrado por instrutores.

Curso de 2 dias

07 ago. 2019, São Paulo, Brasil

Más detalles

Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with a fundamental knowledge about digital strategies, the impacts on payment performance, and receive an introduction to some of Visa's core digital solutions. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences. 

3-day workshop

10 jul. 2019, Shanghai, China

Más detalles

Fraud Prevention for Issuers and Acquirers

Join us for in-depth look at the latest tools, information, and best practices that today's issuers and acquirers need to better manage fraud risk, reduce associated fraud losses, and improve profitability. This interactive 2-day course focuses foundations of fraud management, fraud trends and attacks, and offers strategies to combat them. It is designed for groups and departments that are critical to identifying and neutralizing fraud threats. If you prefer, you can also take one of the preparatory online courses before you attend this more detailed instructor-led course: Introduction to Fraud Prevention for Issuers, Introduction to Fraud Prevention for Acquirers .

2-day workshop

18 jun. 2019, Abidjan, Cote d'Ivoire

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Definiendo los Pagos Digitales

Los consumidores están pasándose a las soluciones de pago digital, ¿y usted? El ecosistema de pagos está evolucionando a gran velocidad. Para atraer al consumidor de hoy en día, las instituciones financieras tienen que comenzar por entender las oportunidades de pagos digitales, para estar preparadas para ofrecer una experiencia de pago primordialmente digital.  Al finalizar este curso de 3 días, los participantes se irán con los conocimientos fundamentales acerca de las estrategias digitales y cómo impactan en el desempeño de los pagos. Las clases son muy interactivas con actividades y debates en grupo que le darán la oportunidad de compartir sus ideas y experiencias.

Taller de 3 días

04 jun. 2019, Santo Domingo, Dominican Republic

Más detalles

Building Crucial Payments Expertise

Have you just started working in payments? Are you a new Visa client?  This 3-day course covers the key topics you need to know about our dynamic industry and the Visa payment system. Learn about Visa’s core products and services, how payments are processed and the various ways you can minimize payment risk and maximize revenue. This course also describes how to work with Visa when launching new products and services.

3-day workshop

23 sep. 2019, Cairo, Egypt

Más detalles

Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes took effect. This change impacts your business flows, financials, and dispute lifecycle. In this three-day course, you will get an overview of the new timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four new dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

03 jun. 2019, Frankfurt, Germany

Más detalles

Building Crucial Payments Expertise

Have you just started working in payments? Are you a new Visa client?  This 3-day course covers the key topics you need to know about our dynamic industry and the Visa payment system. Learn about Visa’s core products and services, how payments are processed and the various ways you can minimize payment risk and maximize revenue. This course also describes how to work with Visa when launching new products and services.

3-day workshop

26 jun. 2019, Accra, Ghana

Más detalles

Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with a fundamental knowledge about digital strategies, the impacts on payment performance, and receive an introduction to some of Visa's core digital solutions. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences. 

3-day workshop

27 may. 2019, Jakarta, Indonesia

Más detalles

Fundamentals of Transaction Processing (Europe Only)

If you are new to the world of transaction processing or who would like to understand the lifecycle of a transaction better, this course is for you!

This two day course provides an introduction to Visa Europe’s authorisation, clearing and settlement services. Participants will be introduced to the four-party model, the roles played by issuers, acquirers, merchants and Visa, and the key steps involved in a transaction being authorised through to being cleared, and then settled.

2-day workshop

02 sep. 2019, Dublin, Ireland

Más detalles

Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with a fundamental knowledge about digital strategies, the impacts on payment performance, and receive an introduction to some of Visa's core digital solutions. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences. 

3-day workshop

28 ago. 2019, Nairobi, Kenya

Más detalles

Building Crucial Payments Expertise

Have you just started working in payments? Are you a new Visa client?  This 3-day course covers the key topics you need to know about our dynamic industry and the Visa payment system. Learn about Visa’s core products and services, how payments are processed and the various ways you can minimize payment risk and maximize revenue. This course also describes how to work with Visa when launching new products and services.

3-day workshop

19 ago. 2019, Beirut, Lebanon

Más detalles

Definiendo los Pagos Digitales

Los consumidores están pasándose a las soluciones de pago digital, ¿y usted? El ecosistema de pagos está evolucionando a gran velocidad. Para atraer al consumidor de hoy en día, las instituciones financieras tienen que comenzar por entender las oportunidades de pagos digitales, para estar preparadas para ofrecer una experiencia de pago primordialmente digital.  Al finalizar este curso de 3 días, los participantes se irán con los conocimientos fundamentales acerca de las estrategias digitales y cómo impactan en el desempeño de los pagos. Las clases son muy interactivas con actividades y debates en grupo que le darán la oportunidad de compartir sus ideas y experiencias.

Taller de 3 días

13 ago. 2019, Mexico City, Mexico

Más detalles

Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes took effect. This change impacts your business flows, financials, and dispute lifecycle. In this three-day course, you will get an overview of the new timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four new dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

03 jul. 2019, Casablanca, Morocco

Más detalles

Visa First

Are you responsible for implementing a new Visa card program in your organization? This 5-day course will give you a complete picture of what it takes to run an efficient and profitable card business. If this is your first time launching and issuing Visa cards, this course will give you the details you need, including information on how to maximize revenue, minimize risk, and how to best work with Visa. We will also cover the important timelines, obligations, and fees you will need to consider. The case studies and group discussions also give you a chance to share ideas and best practices.

5 day workshop

10 jun. 2019, Casablanca, Morocco

Más detalles

Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with a fundamental knowledge about digital strategies, the impacts on payment performance, and receive an introduction to some of Visa's core digital solutions. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences. 

3-day workshop

05 jun. 2019, Casablanca, Morocco

Más detalles

Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes took effect. This change impacts your business flows, financials, and dispute lifecycle. In this three-day course, you will get an overview of the new timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four new dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

17 jul. 2019, Warsaw, Poland

Más detalles

Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes took effect. This change impacts your business flows, financials, and dispute lifecycle. In this three-day course, you will get an overview of the new timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four new dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

23 jul. 2019, Doha, Qatar

Más detalles

Be a Payments Game Changer

What’s the best way to solve the challenges that arise in your payments business as your business grows and the market evolves?  In this interactive course you will work with fellow team members to solve real-world issues. For example: Reward Fatigue: the evolution of loyalty and the need to redefine rewards-based credit products. Or Keeping Premium, Premium : how to keep premium products special when competitors continually copy you.  If you’re ready to tackle the most typical, significant, and new dilemmas in the payments industry – then join payments expert, Peter Hall, for this 2-day event.

2-day workshop

04 sep. 2019, Moscow, Russian Federation

Más detalles

Strategies for Driving Card Portfolio Growth

NEW CONTENT! Which strategies and techniques do you use to manage the growth of your card portfolio? In this two-day course, Peter Hall provides an updated look at the economic indicators and performance metrics you should consider. He also shares new insights on loyalty programs including a focus on travel reward cards.He also added more market examples, a greater focus on digital, as well as how customer service is changing. This course will also guide you on how to approach targeted lending, the application of variable pricing, and managing the customer experience. It also addresses marketing and channel management strategies, reward programs, and how to get more value through partnership marketing. If you are interested in the latest trends in the payments industry including fin-tech and start-up players, Peter also added new content on these topics.

2-day workshop


02 sep. 2019, Moscow, Russian Federation

Más detalles

Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes took effect. This change impacts your business flows, financials, and dispute lifecycle. In this three-day course, you will get an overview of the new timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four new dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

25 jun. 2019, Moscow, Russian Federation

Más detalles

Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes took effect. This change impacts your business flows, financials, and dispute lifecycle. In this three-day course, you will get an overview of the new timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four new dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

15 sep. 2019, Riyadh, Saudi Arabia

Más detalles

Be a Payments Game Changer

What’s the best way to solve the challenges that arise in your payments business as your business grows and the market evolves?  In this interactive course you will work with fellow team members to solve real-world issues. For example: Reward Fatigue: the evolution of loyalty and the need to redefine rewards-based credit products. Or Keeping Premium, Premium : how to keep premium products special when competitors continually copy you.  If you’re ready to tackle the most typical, significant, and new dilemmas in the payments industry – then join payments expert, Peter Hall, for this 2-day event.

2-day workshop

21 ago. 2019, Riyadh, Saudi Arabia

Más detalles

Building Crucial Payments Expertise

Have you just started working in payments? Are you a new Visa client?  This 3-day course covers the key topics you need to know about our dynamic industry and the Visa payment system. Learn about Visa’s core products and services, how payments are processed and the various ways you can minimize payment risk and maximize revenue. This course also describes how to work with Visa when launching new products and services.

3-day workshop

16 sep. 2019, Dakar, Senegal

Más detalles

Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with a fundamental knowledge about digital strategies, the impacts on payment performance, and receive an introduction to some of Visa's core digital solutions. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences. 

3-day workshop

19 ago. 2019, Singapore

Más detalles

Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes took effect. This change impacts your business flows, financials, and dispute lifecycle. In this three-day course, you will get an overview of the new timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four new dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

12 jun. 2019, Singapore

Más detalles

Visa First

Are you responsible for implementing a new Visa card program in your organization? This 5-day course will give you a complete picture of what it takes to run an efficient and profitable card business. If this is your first time launching and issuing Visa cards, this course will give you the details you need, including information on how to maximize revenue, minimize risk, and how to best work with Visa. We will also cover the important timelines, obligations, and fees you will need to consider. The case studies and group discussions also give you a chance to share ideas and best practices.

5 day workshop

10 jun. 2019, Johannesburg, South Africa

Más detalles

Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes took effect. This change impacts your business flows, financials, and dispute lifecycle. In this three-day course, you will get an overview of the new timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four new dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

22 may. 2019, Johannesburg, South Africa

Más detalles

Visa Kick-Start (Europe Only)

Do you need to understand how to make the most of your partnership with Visa? This 2-day course covers the core principles and practices you need to run an efficient and profitable payments business.  If this is your first time launching and issuing cards, this course is for you. It offers the card payment basics that are most vital to successfully developing and promoting card products, maximizing revenue, and minimizing risk.

2-day workshop

17 sep. 2019, Madrid, Spain

Más detalles

Fundamentals of Transaction Processing (Europe Only)

If you are new to the world of transaction processing or who would like to understand the lifecycle of a transaction better, this course is for you!

This two day course provides an introduction to Visa Europe’s authorisation, clearing and settlement services. Participants will be introduced to the four-party model, the roles played by issuers, acquirers, merchants and Visa, and the key steps involved in a transaction being authorised through to being cleared, and then settled.

2-day workshop

13 jun. 2019, Stockholm, Sweden

Más detalles

Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes took effect. This change impacts your business flows, financials, and dispute lifecycle. In this three-day course, you will get an overview of the new timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four new dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

19 ago. 2019, Dar es Salaam, Tanzania

Más detalles

Building Crucial Payments Expertise

Have you just started working in payments? Are you a new Visa client?  This 3-day course covers the key topics you need to know about our dynamic industry and the Visa payment system. Learn about Visa’s core products and services, how payments are processed and the various ways you can minimize payment risk and maximize revenue. This course also describes how to work with Visa when launching new products and services.

3-day workshop

02 jul. 2019, Tunis, Tunisia

Más detalles

Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with a fundamental knowledge about digital strategies, the impacts on payment performance, and receive an introduction to some of Visa's core digital solutions. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences. 

3-day workshop

08 sep. 2019, Dubai, UAE

Más detalles

VisaNet Financial Management

An efficient clearing and settlement process can have a positive impact on the financial health of your organization. This 3-day course delivers guidance and best practices on the financial management of transaction processing and will extend your knowledge of BASE II, Edit Package, and the VisaNet Settlement Service (VSS). This course will help you identify the areas in the clearing process where errors can occur thereby impacting your performance. You will gain a stronger understanding of currency conversions, interchange reimbursement fees, and the Visa fees associated with transactions. The group exercises and case studies will give you practical experience in correcting and rerunning files as well as calculating currency and fees.

3 day workshop

15 jul. 2019, Dubai, UAE

Más detalles

Fundamentals of Transaction Processing (Europe Only)

If you are new to the world of transaction processing or who would like to understand the lifecycle of a transaction better, this course is for you!

This two day course provides an introduction to Visa Europe’s authorisation, clearing and settlement services. Participants will be introduced to the four-party model, the roles played by issuers, acquirers, merchants and Visa, and the key steps involved in a transaction being authorised through to being cleared, and then settled.

2-day workshop

30 sep. 2019, London, United Kingdom

Más detalles

Strategies for Driving Card Portfolio Growth

NEW CONTENT! Which strategies and techniques do you use to manage the growth of your card portfolio? In this two-day course, Peter Hall provides an updated look at the economic indicators and performance metrics you should consider. He also shares new insights on loyalty programs including a focus on travel reward cards.He also added more market examples, a greater focus on digital, as well as how customer service is changing. This course will also guide you on how to approach targeted lending, the application of variable pricing, and managing the customer experience. It also addresses marketing and channel management strategies, reward programs, and how to get more value through partnership marketing. If you are interested in the latest trends in the payments industry including fin-tech and start-up players, Peter also added new content on these topics.

2-day workshop


18 sep. 2019, London, United Kingdom

Más detalles

Build an Effective Card Portfolio

NEW CONTENT! As market and consumer needs continue to change, so must our efforts to build and manage our card portfolios. Peter Hall recently updated this two-day course with the latest market research and best practices from card programs across the world.  This is a unique chance to see some of the most creative campaigns from various Issuers.  The course update also covers the impacts of digital, card-not-present, new players in the industry, as well as changing regulations. You will also explore the key components of issuing and acquiring as well as cost drivers, revenue models, and managing fraud risk. This course will help you understand the impact of cards on retail banking and how to set up a card program for long-term success.

2-day workshop.

16 sep. 2019, London, United Kingdom

Más detalles

Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes took effect. This change impacts your business flows, financials, and dispute lifecycle. In this three-day course, you will get an overview of the new timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four new dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

10 sep. 2019, Ashburn, VA USA

Más detalles

Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes took effect. This change impacts your business flows, financials, and dispute lifecycle. In this three-day course, you will get an overview of the new timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four new dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

27 ago. 2019, Foster City, CA USA

Más detalles

Definiendo los Pagos Digitales

Los consumidores están pasándose a las soluciones de pago digital, ¿y usted? El ecosistema de pagos está evolucionando a gran velocidad. Para atraer al consumidor de hoy en día, las instituciones financieras tienen que comenzar por entender las oportunidades de pagos digitales, para estar preparadas para ofrecer una experiencia de pago primordialmente digital.  Al finalizar este curso de 3 días, los participantes se irán con los conocimientos fundamentales acerca de las estrategias digitales y cómo impactan en el desempeño de los pagos. Las clases son muy interactivas con actividades y debates en grupo que le darán la oportunidad de compartir sus ideas y experiencias.

Taller de 3 días

30 jul. 2019, Miami, FL USA

Más detalles

Building Crucial Payments Expertise

Have you just started working in payments? Are you a new Visa client?  This 3-day course covers the key topics you need to know about our dynamic industry and the Visa payment system. Learn about Visa’s core products and services, how payments are processed and the various ways you can minimize payment risk and maximize revenue. This course also describes how to work with Visa when launching new products and services.

3-day workshop

25 sep. 2019, Hanoi, Vietnam

Más detalles

Aceptación de Pagos con Tarjeta Ausente en Comercios

Este curso por Internet de 30 minutos abarca la aceptación de pagos con tarjetas Visa en el ambiente de tarjeta ausente. El curso abarca las mejores prácticas necesarias para garantizar que el tarjetahabiente y la transacción sean legítimos. Estos conocimientos le ayudarán a capacitar a sus comercios sobre cómo optimizar las estrategias de aceptación de pagos, manejar las transacciones recurrentes y reducir las pérdidas por fraude. Este curso está incluido en el paquete de cursos llamado Entender la aceptación de comercios.

1 curso, 30 minutos de duración total, acceso ilimitado por 6 meses a partir de la compra

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Aceptación de Pagos con Tarjeta Presente en Comercios

Este curso por Internet de 20 minutos abarca la aceptación de tarjetas Visa en el punto de venta. Muestra las mejores prácticas sobre cómo procesar los pagos con tarjetas Visa y evitar las pérdidas por fraude, además de cómo realizar la recuperación de tarjetas. Estos conocimientos le ayudarán a capacitar a sus comercios en ambiente de tarjeta presente de modo que tomen medidas razonables para asegurar que la tarjeta, el tarjetahabiente y la transacción sean legítimos. Este curso está incluido en el paquete de cursos llamado Entender la aceptación de comercios.

1 curso, 20 minutos de duración total, acceso ilimitado por 6 meses a partir de la compra

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Aspectos Fundamentales de la Aceptación de Comercios

Este curso por Internet de 20 minutos enseña las reglas básicas que los comercios de Visa tienen que aplicar en el punto de venta. También ofrece un resumen de los principales componentes del procesamiento de transacciones. Estos conocimientos le ayudarán a capacitar a sus comercios de modo que apliquen correctamente las reglas de Visa para que puedan operar de forma más eficiente y garantizar la satisfacción del cliente. Este curso está incluido en el paquete de cursos llamado Entender la aceptación de comercios.

1 curso, 20 minutos de duración total, acceso ilimitado por 6 meses a partir de la compra

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Arme un Caso de Controversia Eficaz

Conozca los consejos y mejores prácticas a tener en cuenta antes de presentar un caso de arbitraje ante Visa. 

1 curso, 5 minutos  

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Colas de Revisión de Excepción - Qué Hacer y Qué No Hacer

Aprenda cómo y cuándo usar el proceso Cola de Revisión de Excepción.

1 curso, 11 minutos

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Consejos para el Procesamiento de Controversias de Autorización

Aprenda a procesar una controversia de autorización válida En este curso rápido, trataremos las mejores prácticas a tener en cuenta para permisos especiales de solicitud de autorización, límites de piso, montos de reversos de autorización y otros consejos relacionados con la autorización. 

1 curso, 5 minutos   

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Administración de la Experiencia del Cliente

La experiencia del cliente comienza cuando se solicita una tarjeta. La transmisión vía Internet llamada Administración de la experiencia de los clientes abarca distintas técnicas para atraer al cliente desde el primer momento. Revisaremos las distintas técnicas que pueden utilizar para ofrecer el servicio, y la eficacia de cada una. Se explica cómo es que servicio al cliente puede ser un diferenciador competitivo y la ventaja sostenible si se le da mayor énfasis. Este curso está incluido en el paquete de cursos Estrategias para Impulsar el Crecimiento de las Carteras de Tarjetas.

1 curso, 35 minutos de duración, acceso ilimitado por 6 meses a partir de la compra

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Administración del Desempeño

Los programas de tarjetas exitosos empiezan sabiendo dónde están posicionados en comparación con la industria y cómo pueden reaccionar a las mediciones clave. Con ejemplos de la vida real, esta transmisión vía Internet proporcionará información esencial de lo que impulsa el crecimiento de las carteras, a través de puntos de referencia, tendencias y mejores prácticas. Se explica la importancia de las estrategias clave que les ayudarán a proteger, conservar y hacer crecer su negocio de tarjetas. Este curso está incluido en el paquete de cursos Estrategias para Impulsar el Crecimiento de las Carteras de Tarjetas.

1 curso, 35 minutos de duración, acceso ilimitado por 6 meses a partir de la compra

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Estado de la Industria: Problemas y Desafíos Futuros

¿Necesitan conocer con más profundidad lo que pasa actualmente en la industria? En la transmisión vía Internet llamada Estado de la industria veremos la naturaleza de la competencia y la forma como tenemos que abordar a los tarjetahabientes y los comercios, así como el tipo de cosas que los motivan. Veremos cómo la regulación afecta nuestro negocio, incluyendo los márgenes, y algunas respuestas predecibles. Familiarícense con algunas de las cosas que están sucediendo en nuestra industria y sepan cómo abordar estos temas. Este curso está incluido en el paquete de cursos  Estrategias para Impulsar el Crecimiento de las Carteras de Tarjetas.

1 curso, 45 minutos de duración, acceso ilimitado por 6 meses a partir de la compra

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Administración de Riesgos Crediticios

Se explican los riesgos involucrados en el lanzamiento y la administración de un programa de tarjetas. Este curso por Internet de 20 minutos aborda la administración de riesgos relacionados con la selección de clientes, la operación de cuentas y la recuperación de deudas. También resalta la importancia de supervisar la estrategia de riesgo de su institución financiera en el panorama siempre cambiante de los consumidores y del mercado. Este curso está incluido en el paquete de cursos Elementos Fundamentales del Negocio de Visa.

1 curso, 20 minutos de duración total, acceso ilimitado por 6 meses a partir de la inscripción

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Aplicación de Servicios de Emergencia de Visa (VES)

Este curso en línea lo ayudará a aprender cómo usar la aplicación de Servicios de Emergencia de Visa (VES). La aplicación VES facilita el cumplimiento de solicitudes de reemplazo de tarjetas de emergencia y de desembolso de efectivo de emergencia enviadas por emisores y procesadores. La aplicación también se utiliza para revisar, actualizar y proporcionar una decisión en cuanto a las solicitudes de emergencia iniciadas por los tarjetahabientes a través de Servicios Mundiales de Asistencia al Cliente de Visa (GCAS).

1-curso, 15 minutos, 6 meses de acceso ilimitado después de la inscripción

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Aprobación del Diseño de los Dispositivos de Pago

¿Desea conocer el diseño de la tarjeta y el proceso de aprobación para que puedan planificar de forma efectiva la producción de sus tarjetas? Este curso por Internet de 30 minutos brinda los puntos clave a tener en cuenta durante la fase de diseño de la tarjeta y los pasos a seguir para hacer realidad el diseño. Repasa las características del sistema de aprobación de diseño de la tarjeta y luego muestra ejemplos de la tarjeta Visa. Este curso está incluido en el paquete de cursos Elementos Fundamentales del Negocio de Visa.

1 curso, 30 minutos de duración total, acceso ilimitado por 6 meses a partir de la inscripción

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Herramienta de Administración de Investigaciones a Nivel Mundial (GIMT) – Generalidades para Clientes Adquirentes

Adquirentes: ¿Desea obtener más información sobre la nueva Herramienta de gestión de la investigación global (GIMT)? Este curso en línea proporciona una descripción general de la herramienta y le muestra cómo acceder y utilizar la herramienta. Aprenderá cómo GIMT puede ayudarlo a informar de manera eficiente sobre las tarjetas de pago sospechosas y gestionar las investigaciones de casos.

1 curso, 30 minutos, acceso ilimitado de 6 meses después de la inscripción

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Herramienta de Administracion de Investigaciones a Nivel Mundial (GIMT) – Generalidades para Clientes Emisores

Emisores: ¿Desea obtener más información sobre el nuevo GIMT? Este curso en línea ofrece una visión general de la herramienta y le muestra cómo acceder y utilizar la herramienta. GIMT le da un proceso más eficiente para informar de los presuntos compromisos y faculta a los compradores a revisar, supervisar y gestionar rápidamente las investigaciones de brecha

1 curso, 30 minutos, acceso ilimitado de 6 meses después de la inscripción

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Visa Advanced Authorization (VAA) Visión General & Mejoras al Modelo

En este curso aprenderán lo que es VISA Advanced Authorization (VAA) de forma general. Podrán observar cómo se evalúa y asigna una puntuación de riesgo al 100% de las transacciones que pasan por VisaNet. Así también podrán ver el desempeño del nuevo modelo en diferentes segmentos, tales como Tarjeta Presente y No Presente. Al final, presentamos las mejores prácticas en la detección de fraude y en el uso de VAA.

1 curso, 30 minutos de duración en total, acceso ilimitado por 6 meses después de la compra.

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Satisfaga las necesidades exclusivas de su organización.

Algunas veces los horarios, los viajes o el presupuesto hacen que sea difícil que usted pueda asistir a uno de nuestros talleres o eventos programados. La capacitación personalizada ofrece un enfoque dirigido en el momento y lugar de su conveniencia. 

Conozca más

Ver hoja informativa

Ver una presentación

Envíe una consulta

Envíenos un correo electrónico 

Aprenda a su manera con una capacitación personalizada.

Reduzca los costos de viajes. Vamos a donde esté usted, generalmente a su oficina. El contenido se adapta a su región, requisitos y roles laborales.  

Mejore los índices de retención. Podemos brindar el contenido personalizado en el idioma que su equipo prefiera.

Aumente la relevancia. El contenido se adapta a su región, requisitos y roles laborales.

Consolide la experiencia del equipo. Aumente la experiencia en el área de pagos al tiempo que mejora la colaboración en equipo.  

Reduzca al mínimo los costos generales. Capacite a más empleados a la vez, a un costo más bajo por persona.  



Testimonios

Confíe ennuestra experiencia y obtenga los resultados que desea.

Más de 18.000 clientes recurren a Visa Business School como ayuda para aumentar sus conocimientos acerca de la industria de pagos. Esto es lo que tienen para decir sobre su experiencia:

A Look Inside PCI DSS v3.2

- Auditor Interno, Bolivia

El Negocio de Administración de Riesgos / Control de Fraude

Sumamente gratificante y provechoso tanto por los conocimientos adquiridos como por las relaciones comerciales establecidas.

- Gerente de Tarjetas y Pagos, Australia

Seguridad del PIN

Importante y necesario para aprobar las auditorías de Visa acerca del PIN.

- Ejecutivo de Seguridad de la Información, Ecuador