Visa Resolve Online (VROL)
Learning Resources

Welcome to the learning resources page for Visa Resolve Online (VROL). Here you will find the training you need to become more proficient with disputes, including quick five-minute courses addressing hot topics and best practices. If you have any questions, please email us at VisaBusinessSchool@visa.com.

Best Practices

You can view each course separately or enroll in the entire series, called Dispute Best Practices and Hot Topics.

Compelling Evidence

Merchant Credit Best Practices for Acquirers and Issuers

Arbitration Case Filing Time Limits

Tips for Processing Authorization Disputes

Best Practices for Initiating a Transaction Inquiry

Build an Effective Dispute Case

Exception Review Queue Do's and Don'ts

Understanding Fraud Dispute Paths

Additional Training

Watch

Read

Attend Workshop

Understanding Visa Disputes

Attend Live Online

Visa Resolve Online System Interface
Webinar - Release 20.1

Additional Resources

Visa Online

Access to additional technical and testing resources.

Visa Business News

Access to the archive, including all articles.

Visa Business School

Learn more about the 3-day, in-person workshops.

zona horaria

zona horaria	Fecha y Hora
Tiempo Universal Coordinado (UTC)	*
Sesión local Fecha y Hora	*
	*

*El horario esta en formato de 24 horas