The health and wellbeing of Visa employees, clients and partners is a top priority. As we continue to closely monitor the COVID-19 situation globally, we are evaluating when it’s prudent to cancel or postpone events. Please be advised we may have to cancel some in-person courses during this time. We recommend you choose in-person courses in your local area or select from among the many online courses we offer at VisaBusinessSchool.com.

Visa Business School

Visa Business School


Visa Resolve Online (VROL)
Learning Resources


Welcome to the learning resources page for Visa Resolve Online (VROL). Here you will find the training you need to become more proficient with disputes, including quick five-minute courses addressing hot topics and best practices. If you have any questions, please email us at VisaBusinessSchool@visa.com.

Visa Resolve Online System Interface Webinar - Release 20.1

This live online session gives attendees a chance to have their questions answered about the most recent Visa Resolve Online schema updates.

The sessions below are for release 20.1.

Who Should Participate:

Technical support teams that support Visa Resolve Online changes for host systems.

1 session, 60-minutes

Session dates:
December 3 - 10am PT for North America
December 3 - 9pm PT for AP/CEMEA
December 5 - 7am PT for EU

Note: The session start time is noted in Pacific Time. Please click on the date and time to connect to the respective webinar.


Best Practices



Additional Training


Additional Resources

Visa Online

Access to additional technical and testing resources.