Visa Business School

Visa Business School

O que você quer aprender hoje?

Você agora já pode obter o treinamento de que precisa - quando e como quiser.  Quer você seja um iniciante no setor de pagamentos, quer tenha anos de experiência, nosso treinamento pode ajudar você a progredir na carreira e expandir seus negócios.

  • Aquisição e Aceitação

    Saiba o que é preciso para desenvolver uma atividade rentável de aquisição. Os cursos têm como foco aspectos fundamentais, como vendas e aquisição de estabelecimentos comerciais, processamento de transações, controle de riscos e dinâmica do mercado.

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  • Controvérsias

    Melhore suas habilidades na resolução de controvérsias. Aprofunde sua compreensão sobre as regras Visa, os códigos de razão de chargeback e a apresentação de casos. Além disso, saiba como usar o Visa Resolve Online no gerenciamento do processo de controvérsias.

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  • Estratégia de Cartões

    Saiba como criar, lançar, gerenciar e comercializar programas rentáveis de cartões. Depois, teste suas estratégias de carteira e de gerenciamento de ciclo de vida nas competições de simulação em nossos eventos especiais.

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  • Operações

    Desde o gerenciamento de autorizações até os extratos de faturamento e as novas regras Visa. Saiba tudo o que você precisa saber sobre os sistemas operacionais e processos da Visa. Esse treinamento o ajudará a gerenciar seus negócios de maneira mais eficiente.

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  • Rede

    Aproveite a oportunidade para explorar o mundo da VisaNet. Descubra como a VisaNet funciona e conheça as partes envolvidas. Também aprenda sobre o intercâmbio, o processamento stand-in e o uso do Edit Package.

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  • Risco

    Fique por dentro das mais recentes estratégias de redução de riscos e prevenção a fraudes. Conheça as fraudes mais comuns do mercado, além das ferramentas de gerenciamento de riscos, prevenção a fraudes e respectivas táticas disponíveis para emissores, adquirentes e estabelecimentos comerciais.

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  • Soluções Digitais

    Conheça as Soluções Digitais Visa. Fique por dentro das ferramentas de que você precisa para criar, gerenciar e aceitar pagamentos digitais seguros na loja, on-line ou in-app.

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Anterior Próximo

Próximos Cursos

Definindo os Pagamentos Digitais

O consumidor está preferindo as soluções de pagamentos digitais. E você? O sistema de pagamentos está evoluindo rapidamente. Para a atrair o consumidor de hoje, as instituições financeiras devem começar a compreender as oportunidades que os pagamentos digitais oferecem e prepará-las para oferecer uma experiência única em termos de pagamento digital.  Os participantes deixarão esse curso de três dias com conhecimento fundamental sobre estratégias digitais e os impactos no desempenho de pagamentos. A classe é extremamente interativa, com atividades e discussões em grupo que lhe darão a chance de compartilhar ideias e experiências.

Curso de 3 dias

30 set 2020, São Paulo, Brasil

Mais detalhes

Building Crucial Payments Expertise

Have you just started working in payments? Are you a new Visa client?  This 3-day course covers the key topics you need to know about our dynamic industry and the Visa payment system. Learn about Visa’s core products and services, how payments are processed and the various ways you can minimize payment risk and maximize revenue. This course also describes how to work with Visa when launching new products and services.

3-day workshop

28 set 2020, Berlin, Germany

Mais detalhes

Understanding Visa Disputes (UVD)

Learn the best ways to handle disputes while providing great customer service to cardholders and merchants.  This introductory three-day workshop provides a foundational understanding of the timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes.

28 set 2020, Warsaw, Poland

Mais detalhes

Definindo os Pagamentos Digitais

O consumidor está preferindo as soluções de pagamentos digitais. E você? O sistema de pagamentos está evoluindo rapidamente. Para a atrair o consumidor de hoje, as instituições financeiras devem começar a compreender as oportunidades que os pagamentos digitais oferecem e prepará-las para oferecer uma experiência única em termos de pagamento digital.  Os participantes deixarão esse curso de três dias com conhecimento fundamental sobre estratégias digitais e os impactos no desempenho de pagamentos. A classe é extremamente interativa, com atividades e discussões em grupo que lhe darão a chance de compartilhar ideias e experiências.

Curso de 3 dias

30 set 2020, São Paulo, Brasil

Mais detalhes

Especialização Essencial em Pagamentos

Você está começando a trabalhar no setor de meios de pagamentos? Você é um novo parceiro de negócios Visa?  Este curso de 3 dias aborda os principais tópicos que você precisa conhecer sobre nosso dinâmico setor e o sistema de pagamentos Visa. Aprenda sobre os produtos e serviços Visa, como os pagamentos são processados e as várias maneiras de minimizar o risco e maximizar a receita. Este curso também descreve como trabalhar com a Visa para lançar novos produtos e serviços.

Curso de 3 dias

16 set 2020, São Paulo, Brasil

Mais detalhes

Gerenciando Risco através da Autorização

26 ago 2020, São Paulo, Brasil

Mais detalhes

Understanding Visa Disputes (UVD)

Learn the best ways to handle disputes while providing great customer service to cardholders and merchants.  This introductory three-day workshop provides a foundational understanding of the timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes.

18 ago 2020, Toronto, Canada

Mais detalhes

Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with a fundamental knowledge about digital strategies, the impacts on payment performance, and receive an introduction to some of Visa's core digital solutions. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences. 

3-day workshop

23 jun 2020, Toronto, Canada

Mais detalhes

Building Crucial Payments Expertise

Have you just started working in payments? Are you a new Visa client?  This 3-day course covers the key topics you need to know about our dynamic industry and the Visa payment system. Learn about Visa’s core products and services, how payments are processed and the various ways you can minimize payment risk and maximize revenue. This course also describes how to work with Visa when launching new products and services.

3-day workshop

25 fev 2020, Hong Kong, China

Mais detalhes

Understanding Visa Disputes (UVD)

Learn the best ways to handle disputes while providing great customer service to cardholders and merchants.  This introductory three-day workshop provides a foundational understanding of the timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes.

25 fev 2020, Shanghai, China

Mais detalhes

Comprendiendo las reglas de controversias de Visa (UVD)

Aprenda las mejores maneras de manejar controversias mientras se brinda un excelente servicio al cliente tanto a tarjetahabientes como a comercios.  Este taller introductorio de tres días proporciona una comprensión fundamental de los plazos, puntos de contacto y procesos asociados con disputas.  Se revisarán varias situaciones de controversia de la vida real y las decisiones clave necesarias para lograr la resolución correcta. Este curso también le ayudará a entender el esquema de los códigos de razón de contracargo de hoy, que se encuentra dividido en cuatro categorías: Fraude, Autorizaciones, Errores de Procesamiento y Controversias de Consumidor. 


Taller de 3 días

12 mai 2020, San Jose, Costa Rica

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Build an Effective Card Portfolio

NEW CONTENT! As market and consumer needs continue to change, so must our efforts to build and manage our card portfolios. Peter Hall recently updated this two-day course with the latest market research and best practices from card programs across the world.  This is a unique chance to see some of the most creative campaigns from various Issuers.  The course update also covers the impacts of digital, card-not-present, new players in the industry, as well as changing regulations. You will also explore the key components of issuing and acquiring as well as cost drivers, revenue models, and managing fraud risk. This course will help you understand the impact of cards on retail banking and how to set up a card program for long-term success.

2-day workshop.

11 mai 2020, Copenhagen, Denmark

Mais detalhes

Fraud Prevention for Issuers and Acquirers

Join us for in-depth look at the latest tools, information, and best practices that today's issuers and acquirers need to better manage fraud risk, reduce associated fraud losses, and improve profitability. This interactive 2-day course focuses foundations of fraud management, fraud trends and attacks, and offers strategies to combat them. It is designed for groups and departments that are critical to identifying and neutralizing fraud threats. If you prefer, you can also take one of the preparatory online courses before you attend this more detailed instructor-led course: Introduction to Fraud Prevention for Issuers, Introduction to Fraud Prevention for Acquirers .

2-day workshop

29 jun 2020, Cairo, Egypt

Mais detalhes

Building Crucial Payments Expertise

Have you just started working in payments? Are you a new Visa client?  This 3-day course covers the key topics you need to know about our dynamic industry and the Visa payment system. Learn about Visa’s core products and services, how payments are processed and the various ways you can minimize payment risk and maximize revenue. This course also describes how to work with Visa when launching new products and services.

3-day workshop

09 mar 2020, Cairo, Egypt

Mais detalhes

Definiendo los Pagos Digitales

Los consumidores están pasándose a las soluciones de pago digital, ¿y usted? El ecosistema de pagos está evolucionando a gran velocidad. Para atraer al consumidor de hoy en día, las instituciones financieras tienen que comenzar por entender las oportunidades de pagos digitales, para estar preparadas para ofrecer una experiencia de pago primordialmente digital.  Al finalizar este curso de 3 días, los participantes se irán con los conocimientos fundamentales acerca de las estrategias digitales y cómo impactan en el desempeño de los pagos. Las clases son muy interactivas con actividades y debates en grupo que le darán la oportunidad de compartir sus ideas y experiencias.

Taller de 3 días

17 mar 2020, San Salvador, El Salvador

Mais detalhes

Building Crucial Payments Expertise

Have you just started working in payments? Are you a new Visa client?  This 3-day course covers the key topics you need to know about our dynamic industry and the Visa payment system. Learn about Visa’s core products and services, how payments are processed and the various ways you can minimize payment risk and maximize revenue. This course also describes how to work with Visa when launching new products and services.

3-day workshop

28 set 2020, Berlin, Germany

Mais detalhes

Understanding Visa Disputes (UVD)

Learn the best ways to handle disputes while providing great customer service to cardholders and merchants.  This introductory three-day workshop provides a foundational understanding of the timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes.

07 jul 2020, Frankfurt, Germany

Mais detalhes

Fundamentals of Transaction Processing (Europe Only)

If you are new to the world of transaction processing or who would like to understand the lifecycle of a transaction better, this course is for you!

This two day course provides an introduction to Visa Europe’s authorisation, clearing and settlement services. Participants will be introduced to the four-party model, the roles played by issuers, acquirers, merchants and Visa, and the key steps involved in a transaction being authorised through to being cleared, and then settled.

2-day workshop

27 abr 2020, Frankfurt, Germany

Mais detalhes

Building Crucial Payments Expertise

Have you just started working in payments? Are you a new Visa client?  This 3-day course covers the key topics you need to know about our dynamic industry and the Visa payment system. Learn about Visa’s core products and services, how payments are processed and the various ways you can minimize payment risk and maximize revenue. This course also describes how to work with Visa when launching new products and services.

3-day workshop

27 abr 2020, Accra, Ghana

Mais detalhes

Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with a fundamental knowledge about digital strategies, the impacts on payment performance, and receive an introduction to some of Visa's core digital solutions. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences. 

3-day workshop

06 abr 2020, Athens, Greece

Mais detalhes

Understanding Visa Disputes (UVD)

Learn the best ways to handle disputes while providing great customer service to cardholders and merchants.  This introductory three-day workshop provides a foundational understanding of the timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes.

17 mar 2020, New Delhi, India

Mais detalhes

Maximizing the Value of VisaNet

Discover the many ways you can leverage VisaNet’s payment processing capabilities and value-added services. This 3-day course provides a comprehensive look at VisaNet’s payment capabilities. It is intended to help you build your knowledge of authorization, clearing, and settlement based on current operational best practices that apply to VisaNet services such as V.I.P, Base II, and Visa Settlement Services (VSS), as well as Visa Advanced Authorization, Visa Risk Manager, Edit Package, and others. It also covers Visa innovation technology solutions: Visa Token Service, Visa Direct, and Visa Secure.

3 day workshop

15 set 2020, Milan, Italy

Mais detalhes

Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with a fundamental knowledge about digital strategies, the impacts on payment performance, and receive an introduction to some of Visa's core digital solutions. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences. 

3-day workshop

23 jun 2020, Beirut, Lebanon

Mais detalhes

Visa First (EN)

Are you responsible for implementing a new Visa card program in your organization? This 5-day course will give you a complete picture of what it takes to run an efficient and profitable card business. If this is your first time launching and issuing Visa cards, this course will give you the details you need, including information on how to maximize revenue, minimize risk, and how to best work with Visa. We will also cover the important timelines, obligations, and fees you will need to consider. The case studies and group discussions also give you a chance to share ideas and best practices.

5 day workshop

04 mai 2020, Beirut, Lebanon

Mais detalhes

Comprendiendo las reglas de controversias de Visa (UVD)

Aprenda las mejores maneras de manejar controversias mientras se brinda un excelente servicio al cliente tanto a tarjetahabientes como a comercios.  Este taller introductorio de tres días proporciona una comprensión fundamental de los plazos, puntos de contacto y procesos asociados con disputas.  Se revisarán varias situaciones de controversia de la vida real y las decisiones clave necesarias para lograr la resolución correcta. Este curso también le ayudará a entender el esquema de los códigos de razón de contracargo de hoy, que se encuentra dividido en cuatro categorías: Fraude, Autorizaciones, Errores de Procesamiento y Controversias de Consumidor. 


Taller de 3 días

25 fev 2020, Mexico City, Mexico

Mais detalhes

Building Crucial Payments Expertise

Have you just started working in payments? Are you a new Visa client?  This 3-day course covers the key topics you need to know about our dynamic industry and the Visa payment system. Learn about Visa’s core products and services, how payments are processed and the various ways you can minimize payment risk and maximize revenue. This course also describes how to work with Visa when launching new products and services.

3-day workshop

25 ago 2020, Casablanca, Morocco

Mais detalhes

VisaNet Financial Management

By the end of the course you will appreciate the financial importance of an efficient clearing and settlement process.

3 day workshop

18 ago 2020, Casablanca, Morocco

Mais detalhes

Visa First (EN)

Are you responsible for implementing a new Visa card program in your organization? This 5-day course will give you a complete picture of what it takes to run an efficient and profitable card business. If this is your first time launching and issuing Visa cards, this course will give you the details you need, including information on how to maximize revenue, minimize risk, and how to best work with Visa. We will also cover the important timelines, obligations, and fees you will need to consider. The case studies and group discussions also give you a chance to share ideas and best practices.

5 day workshop

08 jun 2020, Casablanca, Morocco

Mais detalhes

Comprendiendo las reglas de controversias de Visa (UVD)

Aprenda las mejores maneras de manejar controversias mientras se brinda un excelente servicio al cliente tanto a tarjetahabientes como a comercios.  Este taller introductorio de tres días proporciona una comprensión fundamental de los plazos, puntos de contacto y procesos asociados con disputas.  Se revisarán varias situaciones de controversia de la vida real y las decisiones clave necesarias para lograr la resolución correcta. Este curso también le ayudará a entender el esquema de los códigos de razón de contracargo de hoy, que se encuentra dividido en cuatro categorías: Fraude, Autorizaciones, Errores de Procesamiento y Controversias de Consumidor. 


Taller de 3 días

10 mar 2020, Panama City, Panama

Mais detalhes

Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with a fundamental knowledge about digital strategies, the impacts on payment performance, and receive an introduction to some of Visa's core digital solutions. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences. 

3-day workshop

17 fev 2020, Manila, Philippines

Mais detalhes

Understanding Visa Disputes (UVD)

Learn the best ways to handle disputes while providing great customer service to cardholders and merchants.  This introductory three-day workshop provides a foundational understanding of the timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes.

28 set 2020, Warsaw, Poland

Mais detalhes

Strategies for Driving Card Portfolio Growth

NEW CONTENT! Which strategies and techniques do you use to manage the growth of your card portfolio? In this two-day course, Peter Hall provides an updated look at the economic indicators and performance metrics you should consider. He also shares new insights on loyalty programs including a focus on travel reward cards.He also added more market examples, a greater focus on digital, as well as how customer service is changing. This course will also guide you on how to approach targeted lending, the application of variable pricing, and managing the customer experience. It also addresses marketing and channel management strategies, reward programs, and how to get more value through partnership marketing. If you are interested in the latest trends in the payments industry including fin-tech and start-up players, Peter also added new content on these topics.

2-day workshop

09 set 2020, Warsaw, Poland

Mais detalhes

Fundamentals of Transaction Processing (Europe Only)

If you are new to the world of transaction processing or who would like to understand the lifecycle of a transaction better, this course is for you!

This two day course provides an introduction to Visa Europe’s authorisation, clearing and settlement services. Participants will be introduced to the four-party model, the roles played by issuers, acquirers, merchants and Visa, and the key steps involved in a transaction being authorised through to being cleared, and then settled.

2-day workshop

01 set 2020, Warsaw, Poland

Mais detalhes

Definiendo los Pagos Digitales

Los consumidores están pasándose a las soluciones de pago digital, ¿y usted? El ecosistema de pagos está evolucionando a gran velocidad. Para atraer al consumidor de hoy en día, las instituciones financieras tienen que comenzar por entender las oportunidades de pagos digitales, para estar preparadas para ofrecer una experiencia de pago primordialmente digital.  Al finalizar este curso de 3 días, los participantes se irán con los conocimientos fundamentales acerca de las estrategias digitales y cómo impactan en el desempeño de los pagos. Las clases son muy interactivas con actividades y debates en grupo que le darán la oportunidad de compartir sus ideas y experiencias.

Taller de 3 días

03 mar 2020, San Juan, Puerto Rico

Mais detalhes

VisaNet Financial Management

By the end of the course you will appreciate the financial importance of an efficient clearing and settlement process.

3 day workshop

20 mai 2020, Moscow, Russian Federation

Mais detalhes

Managing Risk Through Authorization Strategies

Do you want a more secure, well-managed and profitable business?  This 2-day workshop covers the Visa system tools, services, and strategies you need to handle authorizations more efficiently. It also explains how card and PIN verifications, chip cards, and Verified by Visa can help your organization reduce its exposure to fraud.  The course is highly interactive with many group activities, so come prepared to develop your authorization and risk management skills, improve your authorization rates, and expand your success. 

2 day workshop

18 mai 2020, Moscow, Russian Federation

Mais detalhes

Understanding Visa Disputes (UVD)

Learn the best ways to handle disputes while providing great customer service to cardholders and merchants.  This introductory three-day workshop provides a foundational understanding of the timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes.

12 mai 2020, Moscow, Russian Federation

Mais detalhes

VisaNet Financial Management

By the end of the course you will appreciate the financial importance of an efficient clearing and settlement process.

3 day workshop

16 mar 2020, Belgrade, Serbia

Mais detalhes

Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with a fundamental knowledge about digital strategies, the impacts on payment performance, and receive an introduction to some of Visa's core digital solutions. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences. 

3-day workshop

24 mar 2020, Singapore

Mais detalhes

Understanding Visa Disputes (UVD)

Learn the best ways to handle disputes while providing great customer service to cardholders and merchants.  This introductory three-day workshop provides a foundational understanding of the timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes.

18 fev 2020, Singapore

Mais detalhes

Understanding Visa Disputes (UVD)

Learn the best ways to handle disputes while providing great customer service to cardholders and merchants.  This introductory three-day workshop provides a foundational understanding of the timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes.

15 set 2020, Johannesburg, South Africa

Mais detalhes

VisaNet Financial Management

By the end of the course you will appreciate the financial importance of an efficient clearing and settlement process.

3 day workshop

20 jul 2020, Johannesburg, South Africa

Mais detalhes

Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with a fundamental knowledge about digital strategies, the impacts on payment performance, and receive an introduction to some of Visa's core digital solutions. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences. 

3-day workshop

17 fev 2020, Johannesburg, South Africa

Mais detalhes

Visa Kick-Start (Europe Only)

Do you need to understand how to make the most of your partnership with Visa? This 2-day course covers the core principles and practices you need to run an efficient and profitable payments business.  If this is your first time launching and issuing cards, this course is for you. It offers the card payment basics that are most vital to successfully developing and promoting card products, maximizing revenue, and minimizing risk.

2-day workshop

07 jul 2020, Madrid, Spain

Mais detalhes

Visa Kick-Start (Europe Only)

Do you need to understand how to make the most of your partnership with Visa? This 2-day course covers the core principles and practices you need to run an efficient and profitable payments business.  If this is your first time launching and issuing cards, this course is for you. It offers the card payment basics that are most vital to successfully developing and promoting card products, maximizing revenue, and minimizing risk.

2-day workshop

10 mar 2020, Stockholm, Sweden

Mais detalhes

Maximizing the Value of VisaNet

Discover the many ways you can leverage VisaNet’s payment processing capabilities and value-added services. This 3-day course provides a comprehensive look at VisaNet’s payment capabilities. It is intended to help you build your knowledge of authorization, clearing, and settlement based on current operational best practices that apply to VisaNet services such as V.I.P, Base II, and Visa Settlement Services (VSS), as well as Visa Advanced Authorization, Visa Risk Manager, Edit Package, and others. It also covers Visa innovation technology solutions: Visa Token Service, Visa Direct, and Visa Secure.

3 day workshop

02 jun 2020, Istanbul, Turkey

Mais detalhes

Understanding Visa Disputes (UVD)

Learn the best ways to handle disputes while providing great customer service to cardholders and merchants.  This introductory three-day workshop provides a foundational understanding of the timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes.

28 abr 2020, Istanbul, Turkey

Mais detalhes

Fraud Prevention for Issuers and Acquirers

Join us for in-depth look at the latest tools, information, and best practices that today's issuers and acquirers need to better manage fraud risk, reduce associated fraud losses, and improve profitability. This interactive 2-day course focuses foundations of fraud management, fraud trends and attacks, and offers strategies to combat them. It is designed for groups and departments that are critical to identifying and neutralizing fraud threats. If you prefer, you can also take one of the preparatory online courses before you attend this more detailed instructor-led course: Introduction to Fraud Prevention for Issuers, Introduction to Fraud Prevention for Acquirers .

2-day workshop

09 mar 2020, Istanbul, Turkey

Mais detalhes

Visa First (EN)

Are you responsible for implementing a new Visa card program in your organization? This 5-day course will give you a complete picture of what it takes to run an efficient and profitable card business. If this is your first time launching and issuing Visa cards, this course will give you the details you need, including information on how to maximize revenue, minimize risk, and how to best work with Visa. We will also cover the important timelines, obligations, and fees you will need to consider. The case studies and group discussions also give you a chance to share ideas and best practices.

5 day workshop

06 jul 2020, Kyiv, Ukraine

Mais detalhes

Be a Payments Game Changer

What’s the best way to solve the challenges that arise in your payments business as your business grows and the market evolves?  In this interactive course you will work with fellow team members to solve real-world issues. For example: Reward Fatigue: the evolution of loyalty and the need to redefine rewards-based credit products. Or Keeping Premium, Premium : how to keep premium products special when competitors continually copy you.  If you’re ready to tackle the most typical, significant, and new dilemmas in the payments industry – then join payments expert, Peter Hall, for this 2-day event.

2-day workshop

08 abr 2020, Kyiv, Ukraine

Mais detalhes

Managing Risk Through Authorization Strategies

Do you want a more secure, well-managed and profitable business?  This 2-day workshop covers the Visa system tools, services, and strategies you need to handle authorizations more efficiently. It also explains how card and PIN verifications, chip cards, and Verified by Visa can help your organization reduce its exposure to fraud.  The course is highly interactive with many group activities, so come prepared to develop your authorization and risk management skills, improve your authorization rates, and expand your success. 

2 day workshop

22 set 2020, Dubai, UAE

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Visa First (EN)

Are you responsible for implementing a new Visa card program in your organization? This 5-day course will give you a complete picture of what it takes to run an efficient and profitable card business. If this is your first time launching and issuing Visa cards, this course will give you the details you need, including information on how to maximize revenue, minimize risk, and how to best work with Visa. We will also cover the important timelines, obligations, and fees you will need to consider. The case studies and group discussions also give you a chance to share ideas and best practices.

5 day workshop

13 set 2020, Dubai, UAE

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Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with a fundamental knowledge about digital strategies, the impacts on payment performance, and receive an introduction to some of Visa's core digital solutions. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences. 

3-day workshop

11 ago 2020, Dubai, UAE

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Fraud Prevention for Issuers and Acquirers

Join us for in-depth look at the latest tools, information, and best practices that today's issuers and acquirers need to better manage fraud risk, reduce associated fraud losses, and improve profitability. This interactive 2-day course focuses foundations of fraud management, fraud trends and attacks, and offers strategies to combat them. It is designed for groups and departments that are critical to identifying and neutralizing fraud threats. If you prefer, you can also take one of the preparatory online courses before you attend this more detailed instructor-led course: Introduction to Fraud Prevention for Issuers, Introduction to Fraud Prevention for Acquirers .

2-day workshop

23 set 2020, London, United Kingdom

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Card Profitability

Learn what it takes to run a profitable payments business. This two-day workshop examines the macro-economic environment, the value of payments and the typical business models used within the industry. It also covers the core economic components of issuing and acquiring. You will learn about the primary drivers of cost and revenue for consumer products and for merchant acquiring. The examples will help showcase how these profitability principles work in real life. By the end of the course, you will have a clear understanding of how to make your existing business more profitable by leveraging information, applying customer knowledge, and implementing variable pricing, within a "test and learn" discipline.

2-day workshop

03 ago 2020, London, United Kingdom

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Build an Effective Card Portfolio

NEW CONTENT! As market and consumer needs continue to change, so must our efforts to build and manage our card portfolios. Peter Hall recently updated this two-day course with the latest market research and best practices from card programs across the world.  This is a unique chance to see some of the most creative campaigns from various Issuers.  The course update also covers the impacts of digital, card-not-present, new players in the industry, as well as changing regulations. You will also explore the key components of issuing and acquiring as well as cost drivers, revenue models, and managing fraud risk. This course will help you understand the impact of cards on retail banking and how to set up a card program for long-term success.

2-day workshop.

01 jul 2020, London, United Kingdom

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Comprendiendo las reglas de controversias de Visa (UVD)

Aprenda las mejores maneras de manejar controversias mientras se brinda un excelente servicio al cliente tanto a tarjetahabientes como a comercios.  Este taller introductorio de tres días proporciona una comprensión fundamental de los plazos, puntos de contacto y procesos asociados con disputas.  Se revisarán varias situaciones de controversia de la vida real y las decisiones clave necesarias para lograr la resolución correcta. Este curso también le ayudará a entender el esquema de los códigos de razón de contracargo de hoy, que se encuentra dividido en cuatro categorías: Fraude, Autorizaciones, Errores de Procesamiento y Controversias de Consumidor. 


Taller de 3 días

22 set 2020, Miami, FL USA

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2020 International Bankcard Management School (IBMS)

This year's premiere training event with payments

Are you interested in learning how to run a successful bankcard business? This five-day event delivers the practical knowledge and hands-on experience you need in today’s competitive market. Whether you are new to the industry, or an experienced veteran, you will get answers and insights on card profitability, marketing, risk management, data analysis, and a chance to test your skills in the simulation competition. Join global peers, industry leaders, and Visa experts for this action-packed week of real-world education and networking.

5-day event

21 set 2020, Orlando, FL USA

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Strategies for Driving Card Portfolio Growth

NEW CONTENT! Which strategies and techniques do you use to manage the growth of your card portfolio? In this two-day course, Peter Hall provides an updated look at the economic indicators and performance metrics you should consider. He also shares new insights on loyalty programs including a focus on travel reward cards.He also added more market examples, a greater focus on digital, as well as how customer service is changing. This course will also guide you on how to approach targeted lending, the application of variable pricing, and managing the customer experience. It also addresses marketing and channel management strategies, reward programs, and how to get more value through partnership marketing. If you are interested in the latest trends in the payments industry including fin-tech and start-up players, Peter also added new content on these topics.

2-day workshop

16 set 2020, Foster City, CA USA

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  • Aquisição e Aceitação

Autorização, Compensação e Liquidação

Saiba tudo sobre o processo de transações. Este curso on-line de 10 minutos de duração detalha o que acontece durante cada fase da transação, os participantes envolvidos e os métodos de processamento usados. Você aprenderá sobre os três processos de transação e também sobre o processamento de mensagem dupla e de mensagem única.

1 curso, total de 10 minutos, 6 meses de acesso ilimitado após a compra.

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Aplicativo de Serviços Emergenciais Visa (VES)

Este guia compreensivo lhe ajudará a aprender como usar o Aplicativo de Serviços Emergenciais Visa (VES), o qual permite que emissores e processadoras enviem solicitações de cartões emergenciais (ECR) e de saques emergenciais (ECD) em nome dos seus portadores de cartão. O Aplicativo de Serviços Emergenciais Visa também permite que os usuários atualizem, tomem decisões necessárias e tenham visibilidade total do ciclo das solicitações dos seus portadores de cartão. A ferramenta proporciona uma alternativa mais rápida e segura do que os canais tradicionais (telefone, fax e e-mail). Além disso, apresenta recursos multilíngues (12 idiomas) e minimiza os pontos de contatos entre as partes, proporcionando um atendimento mais rápido e uma melhor experiência para o portador de cartão. 

1-curso, 15 minutos, 6 meses de acesso ilimitado após o registro

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Como Utilizar o Visa Online Invoice Portal

O Visa Online Invoice Portal (Portal de Faturas do Visa Online, ou VOIP) fornece aos clientes de todas as regiões melhor acesso on-line às suas faturas Visa.  O VOIP agora substitui os aplicativos Apresentação de Fatura On-Line (Online Invoice Presentment, ou OIP) e Fatura On-Line do Membro (Online Member Invoice, ou OMI) e oferece funcionalidade aprimorada. Este curso fornece informações sobre como acessar e usar o VOIP para visualizar e acessar suas faturas Visa.

1 curso, 25 minutos, 6 meses de acesso ilimitado após a inscrição

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Examinando Mais de Perto os Extratos de Faturamento da Visa

Saiba como acessar os extratos de faturamento da Visa, como ler e pesquisar itens de faturamento e como são pagos os valores das faturas.   Este curso on-line apresenta uma introdução sobre os princípios básicos de como acessar sua fatura Visa.  Ele também ajudará você a compreender as seções detalhadas da sua fatura e a encontrar mais informações sobre linhas de faturamento específicas.  Você aprenderá ainda sobre o ciclo de faturamento da Visa, os princípios básicos das hierarquias de liquidação e como as tarifas referentes a diferentes entidades são pagas.  No final da área de cada tópico principal há um teste de autoverificação.

1 curso, total de 50 minutos, 6 meses de acesso ilimitado após a inscrição

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Satisfaça as necessidades exclusivas da sua organização.

Muitas vezes, o horário de trabalho, as viagens ou o orçamento fazem com que seja difícil para você participar de um dos cursos ou eventos que programamos. O treinamento personalizado oferece uma abordagem dirigida, em local e horário convenientes para você.  

Saiba mais

Veja os fatos

Ver uma apresentação

Envie uma consulta 

Envie-nos um e-mail

Com treinamento personalizado, a escolha é sua.

Reduza custos de deslocamento. Nós vamos até você - geralmente, em seu escritório.

Aprimore os índices de retenção. Podemos ministrar o conteúdo personalizado no idioma de preferência da sua equipe

Aumente o nível de relevância. O conteúdo é personalizado de acordo com sua região, requisitos e funções profissionais.

Intensifique a capacidade perícia  da equipe. Aumente a expertise sobre o setor de pagamentos e, ao mesmo tempo, também o nível de colaboração da equipe.

Minimize custos gerais. Treine mais funcionários de uma só vez, a um custo reduzido por pessoa.

Depoimentos

Confie em nossa expertise e obtenha os resultados que procura.

Mais de 18.000 clientes procuram a Visa Business School a fim de ajudá-los a aumentar seu conhecimento do setor de pagamentos. A seguir, veremos o que eles têm a dizer sobre a experiência:


Gerenciamento de Operações da VisaNet

Todos os funcionários envolvidos devem participar.

- Gerente de Chargeback, Egito

Gerenciamento Financeiro da VisaNet

É um curso muito útil, que ajudou-me a compreender todo o processo e satisfez minhas necessidades nesse área específica.

- Especialista Sênior, Rússia

Gerenciamento de Operações da VisaNet

Todas as pessoas que trabalham em um departamento técnico de PC (centro de processamento) ou banco (atendimento ao cliente) devem participar deste seminário.

- Chefe do Departamento Administrativo, Rússia