Visa Business School

Visa Business School

O que você quer aprender hoje?

Você agora já pode obter o treinamento de que precisa - quando e como quiser.  Quer você seja um iniciante no setor de pagamentos, quer tenha anos de experiência, nosso treinamento pode ajudar você a progredir na carreira e expandir seus negócios.

  • Aquisição e Aceitação

    Saiba o que é preciso para desenvolver uma atividade rentável de aquisição. Os cursos têm como foco aspectos fundamentais, como vendas e aquisição de estabelecimentos comerciais, processamento de transações, controle de riscos e dinâmica do mercado.

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  • Controvérsias

    Melhore suas habilidades na resolução de controvérsias. Aprofunde sua compreensão sobre as regras Visa, os códigos de razão de chargeback e a apresentação de casos. Além disso, saiba como usar o Visa Resolve Online no gerenciamento do processo de controvérsias.

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  • Estratégia de Cartões

    Saiba como criar, lançar, gerenciar e comercializar programas rentáveis de cartões. Depois, teste suas estratégias de carteira e de gerenciamento de ciclo de vida nas competições de simulação em nossos eventos especiais.

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  • Operações

    Desde o gerenciamento de autorizações até os extratos de faturamento e as novas regras Visa. Saiba tudo o que você precisa saber sobre os sistemas operacionais e processos da Visa. Esse treinamento o ajudará a gerenciar seus negócios de maneira mais eficiente.

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  • Rede

    Aproveite a oportunidade para explorar o mundo da VisaNet. Descubra como a VisaNet funciona e conheça as partes envolvidas. Também aprenda sobre o intercâmbio, o processamento stand-in e o uso do Edit Package.

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  • Risco

    Fique por dentro das mais recentes estratégias de redução de riscos e prevenção a fraudes. Conheça as fraudes mais comuns do mercado, além das ferramentas de gerenciamento de riscos, prevenção a fraudes e respectivas táticas disponíveis para emissores, adquirentes e estabelecimentos comerciais.

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  • Soluções Digitais

    Conheça as Soluções Digitais Visa. Fique por dentro das ferramentas de que você precisa para criar, gerenciar e aceitar pagamentos digitais seguros na loja, on-line ou in-app.

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Anterior Próximo

Próximos Cursos

Fundamentals of Transaction Processing (Europe Only)

If you are new to the world of transaction processing or who would like to understand the lifecycle of a transaction better, this course is for you!

This two day course provides an introduction to Visa Europe’s authorisation, clearing and settlement services. Participants will be introduced to the four-party model, the roles played by issuers, acquirers, merchants and Visa, and the key steps involved in a transaction being authorised through to being cleared, and then settled.

2-day workshop

30 set 2019, London, United Kingdom

Mais detalhes

Building Crucial Payments Expertise

Have you just started working in payments? Are you a new Visa client?  This 3-day course covers the key topics you need to know about our dynamic industry and the Visa payment system. Learn about Visa’s core products and services, how payments are processed and the various ways you can minimize payment risk and maximize revenue. This course also describes how to work with Visa when launching new products and services.

3-day workshop

25 set 2019, Hanoi, Vietnam

Mais detalhes

Building Crucial Payments Expertise

Have you just started working in payments? Are you a new Visa client?  This 3-day course covers the key topics you need to know about our dynamic industry and the Visa payment system. Learn about Visa’s core products and services, how payments are processed and the various ways you can minimize payment risk and maximize revenue. This course also describes how to work with Visa when launching new products and services.

3-day workshop

23 set 2019, Cairo, Egypt

Mais detalhes

Definindo os Pagamentos Digitais

O consumidor está preferindo as soluções de pagamentos digitais. E você? O sistema de pagamentos está evoluindo rapidamente. Para atrair o consumidor de hoje, as instituições financeiras devem começar a compreender as oportunidades que os pagamentos digitais oferecem e prepará-las para oferecer uma experiência única em termos de pagamento digital. Os participantes sairão desse curso de três dias com o conhecimento fundamental sobre estratégias digitais e os impactos no desempenho de pagamentos. A classe é extremamente interativa, com atividades e discussões em grupo que lhe darão a chance de compartilhar ideias e experiências.

Inscreva-se hoje e obtenha um conhecimento mais profundo do cenário de pagamentos digitais.

Curso de 3 dias

13 fev 2019, Luanda, Angola

Mais detalhes

Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with the fundamental knowledge about digital strategies and the impacts on payment performance. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences.

3-day workshop

24 fev 2019, Sydney, Australia

Mais detalhes

Building Crucial Payments Expertise

Have you just started working in payments? Are you a new Visa client?  This 3-day course covers the key topics you need to know about our dynamic industry and the Visa payment system. Learn about Visa’s core products and services, how payments are processed and the various ways you can minimize payment risk and maximize revenue. This course also describes how to work with Visa when launching new products and services.

3-day workshop

19 fev 2019, Brisbane, Australia

Mais detalhes

Visa First

Are you responsible for implementing a new Visa card program in your organization? This 5-day course will give you a complete picture of what it takes to run an efficient and profitable card business. If this is your first time launching and issuing Visa cards, this course will give you the details you need, including information on how to maximize revenue, minimize risk, and how to best work with Visa. We will also cover the important timelines, obligations, and fees you will need to consider. The case studies and group discussions also give you a chance to share ideas and best practices.

5 day workshop

15 abr 2019, Baku, Azerbaijan

Mais detalhes

Prevenção à Fraude

Participe e veja uma análise aprofundada das mais recentes ferramentas, informações e melhores práticas que os emissores e adquirentes precisam conhecer para melhor gerenciar os riscos, reduzir as perdas decorrentes de fraude e aumentar a rentabilidade. Esse curso interativo de 3 dias tem como foco as tendências e os ataques de fraude, oferecendo estratégias para combatê-los. O curso foi projetado para grupos e departamentos que são fundamentalmente importantes na identificação e na neutralização de ameaças de fraude. Se preferir, você também pode fazer um dos cursos preparatórios on-line de “Introdução à Prevenção de Fraude” antes de participar desse curso mais detalhado e ministrado por instrutores.

Curso de 3 dias

24 abr 2019, São Paulo, Brasil

Mais detalhes

Definindo os Pagamentos Digitais

O consumidor está preferindo as soluções de pagamentos digitais. E você? O sistema de pagamentos está evoluindo rapidamente. Para atrair o consumidor de hoje, as instituições financeiras devem começar a compreender as oportunidades que os pagamentos digitais oferecem e prepará-las para oferecer uma experiência única em termos de pagamento digital. Os participantes sairão desse curso de três dias com o conhecimento fundamental sobre estratégias digitais e os impactos no desempenho de pagamentos. A classe é extremamente interativa, com atividades e discussões em grupo que lhe darão a chance de compartilhar ideias e experiências.

Inscreva-se hoje e obtenha um conhecimento mais profundo do cenário de pagamentos digitais.

Curso de 3 dias

03 abr 2019, São Paulo, Brasil

Mais detalhes

Especialização Essencial em Pagamentos

Você está começando a trabalhar no setor de meios de pagamentos? Você é um novo parceiro de negócios Visa?  Este curso de 3 dias aborda os principais tópicos que você precisa conhecer sobre nosso dinâmico setor e o sistema de pagamentos Visa. Aprenda sobre os produtos e serviços Visa, como os pagamentos são processados e as várias maneiras de minimizar o risco e maximizar a receita. Este curso também descreve como trabalhar com a Visa para lançar novos produtos e serviços.

Curso de 3 dias

20 mar 2019, São Paulo, Brasil

Mais detalhes

Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with the fundamental knowledge about digital strategies and the impacts on payment performance. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences.

3-day workshop

10 jul 2019, Shanghai, China

Mais detalhes

Building Crucial Payments Expertise

Have you just started working in payments? Are you a new Visa client?  This 3-day course covers the key topics you need to know about our dynamic industry and the Visa payment system. Learn about Visa’s core products and services, how payments are processed and the various ways you can minimize payment risk and maximize revenue. This course also describes how to work with Visa when launching new products and services.

3-day workshop

23 abr 2019, Beijing, China

Mais detalhes

Comprendiendo las Reglas de Controversias de Visa Claims Resolution (VCR)

El 15 de abril del 2018, entran en vigencia las reglas renovadas de Controversias de Visa (VCR) y los nuevos flujos de trabajo y procesos. Esto puede generar cambios en sus flujos de negocios, finanzas y ciclo de vida de contracargos y controversias.  En este curso de tres días usted aprenderá de qué manera Visa está redefiniendo la resolución de controversias. Conocerá las generalidades de cómo el nuevo proceso reducirá los cronogramas, puntos de contacto y procesos relacionados con las controversias.  Se revisarán varias situaciones de controversia de la vida real y las decisiones clave necesarias para lograr la resolución correcta. Este curso también le ayudará a entender el esquema de los códigos de razón de contracargo de hoy, que se encuentra dividido en cuatro nuevas categorías: Fraude, Autorizaciones, Errores de Procesamiento y Controversias de Consumidor. 

Taller de 3 días

12 fev 2019, Bogota, Colombia

Mais detalhes

Fraud Prevention for Issuers and Acquirers

Join us for in-depth look at the latest tools, information, and best practices that today's issuers and acquirers need to better manage fraud risk, reduce associated fraud losses, and improve profitability. This interactive 2-3 day course focuses on fraud trends and attacks, and offers strategies to combat them. It is designed for groups and departments that are critical to identifying and neutralizing fraud threats. If you prefer, you can also take one of the preparatory online courses before you attend this more detailed instructor-led course: Introduction to Fraud Prevention for Issuers, Introduction to Fraud Prevention for Acquirers .

2-3 day workshop

18 jun 2019, Abidjan, Cote d'Ivoire

Mais detalhes

Effective Clearing and Settlement (Europe Only)

Need to get a comprehensive understanding of the key elements of the daily clearing and settlement service?

In this two-day course we will take you through a step-by-step look at the clearing process, the intricacies of validation, fee assessment and currency conversion. In addition, we’ll share top tips for effective settlement and best practice in VECSS reports use for reconciliation.

15 mai 2019, Prague, Czech Republic

Mais detalhes

Fundamentals of Transaction Processing (Europe Only)

If you are new to the world of transaction processing or who would like to understand the lifecycle of a transaction better, this course is for you!

This two day course provides an introduction to Visa Europe’s authorisation, clearing and settlement services. Participants will be introduced to the four-party model, the roles played by issuers, acquirers, merchants and Visa, and the key steps involved in a transaction being authorised through to being cleared, and then settled.

2-day workshop

11 mar 2019, Prague, Czech Republic

Mais detalhes

Building Crucial Payments Expertise

Have you just started working in payments? Are you a new Visa client?  This 3-day course covers the key topics you need to know about our dynamic industry and the Visa payment system. Learn about Visa’s core products and services, how payments are processed and the various ways you can minimize payment risk and maximize revenue. This course also describes how to work with Visa when launching new products and services.

3-day workshop

23 set 2019, Cairo, Egypt

Mais detalhes

Strategies for Driving Card Portfolio Growth

NEW CONTENT! Which strategies and techniques do you use to manage the growth of your card portfolio? In this two-day course, Peter Hall provides an updated look at the economic indicators and performance metrics you should consider. He also shares new insights on loyalty programs including a focus on travel reward cards.He also added more market examples, a greater focus on digital, as well as how customer service is changing. This course will also guide you on how to approach targeted lending, the application of variable pricing, and managing the customer experience. It also addresses marketing and channel management strategies, reward programs, and how to get more value through partnership marketing. If you are interested in the latest trends in the payments industry including fin-tech and start-up players, Peter also added new content on these topics.

2-day workshop


15 mai 2019, Cairo, Egypt

Mais detalhes

Build an Effective Card Portfolio

NEW CONTENT! As market and consumer needs continue to change, so must our efforts to build and manage our card portfolios. Peter Hall recently updated this two-day course with the latest market research and best practices from card programs across the world.  This is a unique chance to see some of the most creative campaigns from various Issuers.  The course update also covers the impacts of digital, card-not-present, new players in the industry, as well as changing regulations. You will also explore the key components of issuing and acquiring as well as cost drivers, revenue models, and managing fraud risk. This course will help you understand the impact of cards on retail banking and how to set up a card program for long-term success.

2-day workshop.

13 mai 2019, Cairo, Egypt

Mais detalhes

Visa Kick-Start (Europe Only)

Do you need to understand how to make the most of your partnership with Visa? This 2-day course covers the core principles and practices you need to run an efficient and profitable payments business.  If this is your first time launching and issuing cards, this course is for you. It offers the card payment basics that are most vital to successfully developing and promoting card products, maximizing revenue, and minimizing risk.

05 dez 2018, Paris, France

Mais detalhes

Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes took effect. This change impacts your business flows, financials, and dispute lifecycle. In this three-day course, you will get an overview of the new timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four new dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

03 jun 2019, Frankfurt, Germany

Mais detalhes

Building Crucial Payments Expertise

Have you just started working in payments? Are you a new Visa client?  This 3-day course covers the key topics you need to know about our dynamic industry and the Visa payment system. Learn about Visa’s core products and services, how payments are processed and the various ways you can minimize payment risk and maximize revenue. This course also describes how to work with Visa when launching new products and services.

3-day workshop

26 jun 2019, Accra, Ghana

Mais detalhes

Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with the fundamental knowledge about digital strategies and the impacts on payment performance. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences.

3-day workshop

28 mai 2019, Jakarta, Indonesia

Mais detalhes

Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes took effect. This change impacts your business flows, financials, and dispute lifecycle. In this three-day course, you will get an overview of the new timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four new dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

16 jan 2019, Jakarta, Indonesia

Mais detalhes

Fundamentals of Transaction Processing (Europe Only)

If you are new to the world of transaction processing or who would like to understand the lifecycle of a transaction better, this course is for you!

This two day course provides an introduction to Visa Europe’s authorisation, clearing and settlement services. Participants will be introduced to the four-party model, the roles played by issuers, acquirers, merchants and Visa, and the key steps involved in a transaction being authorised through to being cleared, and then settled.

2-day workshop

26 ago 2019, Dublin, Ireland

Mais detalhes

Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with the fundamental knowledge about digital strategies and the impacts on payment performance. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences.

3-day workshop

29 jan 2019, Dublin, Ireland

Mais detalhes

Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with the fundamental knowledge about digital strategies and the impacts on payment performance. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences.

3-day workshop

06 mai 2019, Milan, Italy

Mais detalhes

Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes took effect. This change impacts your business flows, financials, and dispute lifecycle. In this three-day course, you will get an overview of the new timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four new dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

22 jan 2019, Milan, Italy

Mais detalhes

Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes took effect. This change impacts your business flows, financials, and dispute lifecycle. In this three-day course, you will get an overview of the new timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four new dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

18 mar 2019, Amman, Jordan

Mais detalhes

Visa First

Are you responsible for implementing a new Visa card program in your organization? This 5-day course will give you a complete picture of what it takes to run an efficient and profitable card business. If this is your first time launching and issuing Visa cards, this course will give you the details you need, including information on how to maximize revenue, minimize risk, and how to best work with Visa. We will also cover the important timelines, obligations, and fees you will need to consider. The case studies and group discussions also give you a chance to share ideas and best practices.

5 day workshop

15 jul 2019, Almaty, Kazakhstan

Mais detalhes

Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with the fundamental knowledge about digital strategies and the impacts on payment performance. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences.

3-day workshop

28 ago 2019, Nairobi, Kenya

Mais detalhes

Building Crucial Payments Expertise

Have you just started working in payments? Are you a new Visa client?  This 3-day course covers the key topics you need to know about our dynamic industry and the Visa payment system. Learn about Visa’s core products and services, how payments are processed and the various ways you can minimize payment risk and maximize revenue. This course also describes how to work with Visa when launching new products and services.

3-day workshop

19 ago 2019, Beirut, Lebanon

Mais detalhes

Definiendo los Pagos Digitales

Los consumidores están pasándose a las soluciones de pago digital, ¿y usted? El ecosistema de pagos está evolucionando a gran velocidad. Para atraer al consumidor de hoy en día, las instituciones financieras tienen que comenzar por entender las oportunidades de pagos digitales, para estar preparadas para ofrecer una experiencia de pago primordialmente digital.  Al finalizar este curso de 3 días, los participantes se irán con los conocimientos fundamentales acerca de las estrategias digitales y cómo impactan en el desempeño de los pagos. Las clases son muy interactivas con actividades y debates en grupo que le darán la oportunidad de compartir sus ideas y experiencias.

Taller de 3 días

26 fev 2019, Mexico City, Mexico

Mais detalhes

Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes took effect. This change impacts your business flows, financials, and dispute lifecycle. In this three-day course, you will get an overview of the new timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four new dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

03 jul 2019, Casablanca, Morocco

Mais detalhes

Visa First

Are you responsible for implementing a new Visa card program in your organization? This 5-day course will give you a complete picture of what it takes to run an efficient and profitable card business. If this is your first time launching and issuing Visa cards, this course will give you the details you need, including information on how to maximize revenue, minimize risk, and how to best work with Visa. We will also cover the important timelines, obligations, and fees you will need to consider. The case studies and group discussions also give you a chance to share ideas and best practices.

5 day workshop

13 mai 2019, Casablanca, Morocco

Mais detalhes

Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with the fundamental knowledge about digital strategies and the impacts on payment performance. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences.

3-day workshop

08 mai 2019, Casablanca, Morocco

Mais detalhes

Especialização Essencial em Pagamentos

Você está começando a trabalhar no setor de meios de pagamentos? Você é um novo parceiro de negócios Visa?  Este curso de 3 dias aborda os principais tópicos que você precisa conhecer sobre nosso dinâmico setor e o sistema de pagamentos Visa. Aprenda sobre os produtos e serviços Visa, como os pagamentos são processados e as várias maneiras de minimizar o risco e maximizar a receita. Este curso também descreve como trabalhar com a Visa para lançar novos produtos e serviços.

Curso de 3 dias

18 fev 2019, Maputo, Mozambique

Mais detalhes

Visa Kick-Start (Europe Only)

Do you need to understand how to make the most of your partnership with Visa? This 2-day course covers the core principles and practices you need to run an efficient and profitable payments business.  If this is your first time launching and issuing cards, this course is for you. It offers the card payment basics that are most vital to successfully developing and promoting card products, maximizing revenue, and minimizing risk.

14 mai 2019, Oslo, Norway

Mais detalhes

Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with the fundamental knowledge about digital strategies and the impacts on payment performance. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences.

3-day workshop

05 mar 2019, Oslo, Norway

Mais detalhes

Fraud Prevention for Issuers and Acquirers

Join us for in-depth look at the latest tools, information, and best practices that today's issuers and acquirers need to better manage fraud risk, reduce associated fraud losses, and improve profitability. This interactive 2-3 day course focuses on fraud trends and attacks, and offers strategies to combat them. It is designed for groups and departments that are critical to identifying and neutralizing fraud threats. If you prefer, you can also take one of the preparatory online courses before you attend this more detailed instructor-led course: Introduction to Fraud Prevention for Issuers, Introduction to Fraud Prevention for Acquirers .

2-3 day workshop

12 fev 2019, Karachi, Pakistan

Mais detalhes

Curso de Cumplimiento con la Seguridad del PIN de PCI v2

Obtenga la información más actualizada sobre los Requisitos de Seguridad del PIN de la Industria de Tarjetas de Pago (PCI) incluyendo la administración de Llaves criptográficas así como la administración de dispositivos criptográficos (ej., Cajeros Automáticos (ATMs), PEDs de POS, HSMs, etc.) utilizados para adquirir y procesar transacciones de Intercambio basadas en el PIN. Este curso de 3 días de duración ofrece una revisión detallada de la administración de dispositivos criptográficos y Llaves criptográficas basada en el nuevo (versión 2.0) conjunto estándar de guías de seguridad del PIN de la Industria de Tarjetas de Pago (PCI). También brinda un resumen de los requisitos pertinentes a las instalaciones de inyección de Llaves y la distribución remota de Llaves en Cajeros Automáticos (ATMs) y terminales de POS.

Taller de 3 días

26 mar 2019, Panama City, Panama

Mais detalhes

Comprendiendo las Reglas de Controversias de Visa Claims Resolution (VCR)

El 15 de abril del 2018, entran en vigencia las reglas renovadas de Controversias de Visa (VCR) y los nuevos flujos de trabajo y procesos. Esto puede generar cambios en sus flujos de negocios, finanzas y ciclo de vida de contracargos y controversias.  En este curso de tres días usted aprenderá de qué manera Visa está redefiniendo la resolución de controversias. Conocerá las generalidades de cómo el nuevo proceso reducirá los cronogramas, puntos de contacto y procesos relacionados con las controversias.  Se revisarán varias situaciones de controversia de la vida real y las decisiones clave necesarias para lograr la resolución correcta. Este curso también le ayudará a entender el esquema de los códigos de razón de contracargo de hoy, que se encuentra dividido en cuatro nuevas categorías: Fraude, Autorizaciones, Errores de Procesamiento y Controversias de Consumidor. 

Taller de 3 días

29 jan 2019, Lima, Peru

Mais detalhes

Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes took effect. This change impacts your business flows, financials, and dispute lifecycle. In this three-day course, you will get an overview of the new timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four new dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

17 jul 2019, Warsaw, Poland

Mais detalhes

Visa Kick-Start (Europe Only)

Do you need to understand how to make the most of your partnership with Visa? This 2-day course covers the core principles and practices you need to run an efficient and profitable payments business.  If this is your first time launching and issuing cards, this course is for you. It offers the card payment basics that are most vital to successfully developing and promoting card products, maximizing revenue, and minimizing risk.

23 jan 2019, Warsaw, Poland

Mais detalhes

Fraud Prevention for Issuers and Acquirers

Join us for in-depth look at the latest tools, information, and best practices that today's issuers and acquirers need to better manage fraud risk, reduce associated fraud losses, and improve profitability. This interactive 2-3 day course focuses on fraud trends and attacks, and offers strategies to combat them. It is designed for groups and departments that are critical to identifying and neutralizing fraud threats. If you prefer, you can also take one of the preparatory online courses before you attend this more detailed instructor-led course: Introduction to Fraud Prevention for Issuers, Introduction to Fraud Prevention for Acquirers .

2-3 day workshop

15 mai 2019, Moscow, Russian Federation

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VisaNet Financial Management

An efficient clearing and settlement process can have a positive impact on the financial health of your organization. This 3-day course delivers guidance and best practices on the financial management of transaction processing and will extend your knowledge of BASE II, Edit Package, and the VisaNet Settlement Service (VSS). This course will help you identify the areas in the clearing process where errors can occur thereby impacting your performance. You will gain a stronger understanding of currency conversions, interchange reimbursement fees, and the Visa fees associated with transactions. The group exercises and case studies will give you practical experience in correcting and rerunning files as well as calculating currency and fees.

3 day workshop

09 abr 2019, Moscow, Russian Federation

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Visa First

Are you responsible for implementing a new Visa card program in your organization? This 5-day course will give you a complete picture of what it takes to run an efficient and profitable card business. If this is your first time launching and issuing Visa cards, this course will give you the details you need, including information on how to maximize revenue, minimize risk, and how to best work with Visa. We will also cover the important timelines, obligations, and fees you will need to consider. The case studies and group discussions also give you a chance to share ideas and best practices.

5 day workshop

04 fev 2019, Moscow, Russian Federation

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Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes took effect. This change impacts your business flows, financials, and dispute lifecycle. In this three-day course, you will get an overview of the new timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four new dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

15 set 2019, Riyadh, Saudi Arabia

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Game Changer

What’s the best way to solve the challenges that arise in your payments business as your business grows and the market evolves?  In this interactive course you will work with fellow team members to solve real-world issues. For example: Reward Fatigue: the evolution of loyalty and the need to redefine rewards-based credit products. Or Keeping Premium, Premium : how to keep premium products special when competitors continually copy you.  If you’re ready to tackle the most typical, significant, and new dilemmas in the payments industry – then join payments expert, Peter Hall, for this 2-day event.

2-day workshop

21 ago 2019, Riyadh, Saudi Arabia

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Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with the fundamental knowledge about digital strategies and the impacts on payment performance. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences.

3-day workshop

07 abr 2019, Riyadh, Saudi Arabia

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Building Crucial Payments Expertise

Have you just started working in payments? Are you a new Visa client?  This 3-day course covers the key topics you need to know about our dynamic industry and the Visa payment system. Learn about Visa’s core products and services, how payments are processed and the various ways you can minimize payment risk and maximize revenue. This course also describes how to work with Visa when launching new products and services.

3-day workshop

18 mar 2019, Dakar, Senegal

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Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with the fundamental knowledge about digital strategies and the impacts on payment performance. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences.

3-day workshop

19 ago 2019, Singapore

Mais detalhes

Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes took effect. This change impacts your business flows, financials, and dispute lifecycle. In this three-day course, you will get an overview of the new timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four new dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

12 jun 2019, Singapore

Mais detalhes

Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with the fundamental knowledge about digital strategies and the impacts on payment performance. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences.

3-day workshop

04 mar 2019, Singapore

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Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with the fundamental knowledge about digital strategies and the impacts on payment performance. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences.

3-day workshop

01 abr 2019, Bratislava, Slovakia

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Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with the fundamental knowledge about digital strategies and the impacts on payment performance. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences.

3-day workshop

09 set 2019, Johannesburg, South Africa

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Visa First

Are you responsible for implementing a new Visa card program in your organization? This 5-day course will give you a complete picture of what it takes to run an efficient and profitable card business. If this is your first time launching and issuing Visa cards, this course will give you the details you need, including information on how to maximize revenue, minimize risk, and how to best work with Visa. We will also cover the important timelines, obligations, and fees you will need to consider. The case studies and group discussions also give you a chance to share ideas and best practices.

5 day workshop

10 jun 2019, Johannesburg, South Africa

Mais detalhes

Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes took effect. This change impacts your business flows, financials, and dispute lifecycle. In this three-day course, you will get an overview of the new timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four new dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

22 mai 2019, Johannesburg, South Africa

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Visa Kick-Start (Europe Only)

Do you need to understand how to make the most of your partnership with Visa? This 2-day course covers the core principles and practices you need to run an efficient and profitable payments business.  If this is your first time launching and issuing cards, this course is for you. It offers the card payment basics that are most vital to successfully developing and promoting card products, maximizing revenue, and minimizing risk.

17 set 2019, Madrid, Spain

Mais detalhes

Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes took effect. This change impacts your business flows, financials, and dispute lifecycle. In this three-day course, you will get an overview of the new timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four new dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

15 jan 2019, Madrid, Spain

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Fundamentals of Transaction Processing (Europe Only)

If you are new to the world of transaction processing or who would like to understand the lifecycle of a transaction better, this course is for you!

This two day course provides an introduction to Visa Europe’s authorisation, clearing and settlement services. Participants will be introduced to the four-party model, the roles played by issuers, acquirers, merchants and Visa, and the key steps involved in a transaction being authorised through to being cleared, and then settled.

2-day workshop

13 jun 2019, Stockholm, Sweden

Mais detalhes

Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes took effect. This change impacts your business flows, financials, and dispute lifecycle. In this three-day course, you will get an overview of the new timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four new dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

19 ago 2019, Dar es Salaam, Tanzania

Mais detalhes

Building Crucial Payments Expertise

Have you just started working in payments? Are you a new Visa client?  This 3-day course covers the key topics you need to know about our dynamic industry and the Visa payment system. Learn about Visa’s core products and services, how payments are processed and the various ways you can minimize payment risk and maximize revenue. This course also describes how to work with Visa when launching new products and services.

3-day workshop

10 jun 2019, Tunis, Tunisia

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Fraud Prevention for Issuers and Acquirers

Join us for in-depth look at the latest tools, information, and best practices that today's issuers and acquirers need to better manage fraud risk, reduce associated fraud losses, and improve profitability. This interactive 2-3 day course focuses on fraud trends and attacks, and offers strategies to combat them. It is designed for groups and departments that are critical to identifying and neutralizing fraud threats. If you prefer, you can also take one of the preparatory online courses before you attend this more detailed instructor-led course: Introduction to Fraud Prevention for Issuers, Introduction to Fraud Prevention for Acquirers .

2-3 day workshop

12 mar 2019, Tunis, Tunisia

Mais detalhes

Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes took effect. This change impacts your business flows, financials, and dispute lifecycle. In this three-day course, you will get an overview of the new timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four new dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

13 fev 2019, Istanbul, Turkey

Mais detalhes

Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with the fundamental knowledge about digital strategies and the impacts on payment performance. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences.

3-day workshop

08 set 2019, Dubai, UAE

Mais detalhes

Visa First

Are you responsible for implementing a new Visa card program in your organization? This 5-day course will give you a complete picture of what it takes to run an efficient and profitable card business. If this is your first time launching and issuing Visa cards, this course will give you the details you need, including information on how to maximize revenue, minimize risk, and how to best work with Visa. We will also cover the important timelines, obligations, and fees you will need to consider. The case studies and group discussions also give you a chance to share ideas and best practices.

5 day workshop

16 jun 2019, Dubai, UAE

Mais detalhes

Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes took effect. This change impacts your business flows, financials, and dispute lifecycle. In this three-day course, you will get an overview of the new timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four new dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

16 abr 2019, Dubai, UAE

Mais detalhes

Fundamentals of Transaction Processing (Europe Only)

If you are new to the world of transaction processing or who would like to understand the lifecycle of a transaction better, this course is for you!

This two day course provides an introduction to Visa Europe’s authorisation, clearing and settlement services. Participants will be introduced to the four-party model, the roles played by issuers, acquirers, merchants and Visa, and the key steps involved in a transaction being authorised through to being cleared, and then settled.

2-day workshop

30 set 2019, London, United Kingdom

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Strategies for Driving Card Portfolio Growth

NEW CONTENT! Which strategies and techniques do you use to manage the growth of your card portfolio? In this two-day course, Peter Hall provides an updated look at the economic indicators and performance metrics you should consider. He also shares new insights on loyalty programs including a focus on travel reward cards.He also added more market examples, a greater focus on digital, as well as how customer service is changing. This course will also guide you on how to approach targeted lending, the application of variable pricing, and managing the customer experience. It also addresses marketing and channel management strategies, reward programs, and how to get more value through partnership marketing. If you are interested in the latest trends in the payments industry including fin-tech and start-up players, Peter also added new content on these topics.

2-day workshop


18 set 2019, London, United Kingdom

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Build an Effective Card Portfolio

NEW CONTENT! As market and consumer needs continue to change, so must our efforts to build and manage our card portfolios. Peter Hall recently updated this two-day course with the latest market research and best practices from card programs across the world.  This is a unique chance to see some of the most creative campaigns from various Issuers.  The course update also covers the impacts of digital, card-not-present, new players in the industry, as well as changing regulations. You will also explore the key components of issuing and acquiring as well as cost drivers, revenue models, and managing fraud risk. This course will help you understand the impact of cards on retail banking and how to set up a card program for long-term success.

2-day workshop.

16 set 2019, London, United Kingdom

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Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with the fundamental knowledge about digital strategies and the impacts on payment performance. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences.

3-day workshop

26 mar 2019, Foster City, CA USA

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International Bankcard Management School (IBMS)

This year's premiere training event with payments

Are you interested in learning how to run a successful bankcard business? This five-day event delivers the practical knowledge and hands-on experience you need in today’s competitive market. Whether you are new to the industry, or an experienced veteran, you will get answers and insights on card profitability, marketing, risk management, data analysis, and a chance to test your skills in the simulation competition. Join global peers, industry leaders, and Visa experts for this action-packed week of real-world education and networking.

5-day event

18 mar 2019, Orlando, FL USA

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Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes took effect. This change impacts your business flows, financials, and dispute lifecycle. In this three-day course, you will get an overview of the new timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the four new dispute categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

12 mar 2019, Miami, FL USA

Mais detalhes

Building Crucial Payments Expertise

Have you just started working in payments? Are you a new Visa client?  This 3-day course covers the key topics you need to know about our dynamic industry and the Visa payment system. Learn about Visa’s core products and services, how payments are processed and the various ways you can minimize payment risk and maximize revenue. This course also describes how to work with Visa when launching new products and services.

3-day workshop

25 set 2019, Hanoi, Vietnam

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  • Aquisição e Aceitação

Autorização, Compensação e Liquidação

Saiba tudo sobre o processo de transações. Este curso on-line de 10 minutos de duração detalha o que acontece durante cada fase da transação, os participantes envolvidos e os métodos de processamento usados. Você aprenderá sobre os três processos de transação e também sobre o processamento de mensagem dupla e de mensagem única.

1 curso, total de 10 minutos, 6 meses de acesso ilimitado após a compra.

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Aplicativo de Serviços Emergenciais Visa (VES)

Este curso online lhe ajudará a aprender como usar o Aplicativo de Serviços Emergenciais Visa (VES). O Aplicativo VES facilita o cumprimento das solicitações de cartões emergenciais e de saques emergenciais enviadas por emissores e processadoras. O aplicativo também é utilizado para revisar, atualizar e proporcionar uma decisão em relação aos pedidos de serviços emergenciais iniciados pelos portadores de cartão por meio do Serviço Global de Assistência ao Cliente (GCAS).

1-curso, 15 minutos, 6 meses de acesso ilimitado após o registro

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Como Utilizar o Visa Online Invoice Portal

O Visa Online Invoice Portal (Portal de Faturas do Visa Online, ou VOIP) fornece aos clientes de todas as regiões melhor acesso on-line às suas faturas Visa.  O VOIP agora substitui os aplicativos Apresentação de Fatura On-Line (Online Invoice Presentment, ou OIP) e Fatura On-Line do Membro (Online Member Invoice, ou OMI) e oferece funcionalidade aprimorada. Este curso fornece informações sobre como acessar e usar o VOIP para visualizar e acessar suas faturas Visa.

1 curso, 25 minutos, 6 meses de acesso ilimitado após a inscrição

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Examinando Mais de Perto os Extratos de Faturamento da Visa

Saiba como acessar os extratos de faturamento da Visa, como ler e pesquisar itens de faturamento e como são pagos os valores das faturas. Este curso on-line apresenta uma introdução sobre os princípios básicos de como acessar sua fatura Visa. Ele também ajudará você a compreender as seções detalhadas da sua fatura e a encontrar mais informações sobre linhas de faturamento específicas. Você aprenderá ainda sobre o ciclo de faturamento da Visa, os princípios básicos das hierarquias de liquidação e como as tarifas referentes a diferentes entidades são pagas. No final da área de cada tópico principal há um teste de autoverificação.

1 curso, total de 50 minutos, 6 meses de acesso ilimitado após a inscrição

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Satisfaça as necessidades exclusivas da sua organização.

Muitas vezes, o horário de trabalho, as viagens ou o orçamento fazem com que seja difícil para você participar de um dos cursos ou eventos que programamos. O treinamento personalizado oferece uma abordagem dirigida, em local e horário convenientes para você.  

Saiba mais

Veja os fatos

Ver uma apresentação

Envie uma consulta 

Envie-nos um e-mail

Com treinamento personalizado, a escolha é sua.

Reduza custos de deslocamento. Nós vamos até você - geralmente, em seu escritório.

Aprimore os índices de retenção. Podemos ministrar o conteúdo personalizado no idioma de preferência da sua equipe

Aumente o nível de relevância. O conteúdo é personalizado de acordo com sua região, requisitos e funções profissionais.

Intensifique a capacidade perícia  da equipe. Aumente a expertise sobre o setor de pagamentos e, ao mesmo tempo, também o nível de colaboração da equipe.

Minimize custos gerais. Treine mais funcionários de uma só vez, a um custo reduzido por pessoa.

Depoimentos

Confie em nossa expertise e obtenha os resultados que procura.

Mais de 18.000 clientes procuram a Visa Business School a fim de ajudá-los a aumentar seu conhecimento do setor de pagamentos. A seguir, veremos o que eles têm a dizer sobre a experiência:


Prevenção de Fraude para Emissores e Adquirentes

Apresenta amplo panorama sobre o aspecto de prevenção contra fraude, indo da análise às ferramentas e às funções no âmbito da organização.

- Gerente de Modalidades de Pagamento, Uruguai

A Atividade de Gerenciamento de Risco de Fraude

Extremamente gratificante e proveitoso, tanto em termos do conhecimento adquirido quanto em razão dos relacionamentos empresariais comerciais estabelecidos.

- Gerente de Cartões e Pagamentos, Austrália

Visa First

Este curso é bastante útil e necessário, e o conhecimento adquirido deve ser colocado em prática.

- Diretor da Divisão de Desenvolvimento Empresarial, Cazaquistão