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Visa Business School

Visa Business School

O que você quer aprender hoje?

Você agora já pode obter o treinamento de que precisa - quando e como quiser.  Quer você seja um iniciante no setor de pagamentos, quer tenha anos de experiência, nosso treinamento pode ajudar você a progredir na carreira e expandir seus negócios.

  • Aquisição e Aceitação

    Saiba o que é preciso para desenvolver uma atividade rentável de aquisição. Os cursos têm como foco aspectos fundamentais, como vendas e aquisição de estabelecimentos comerciais, processamento de transações, controle de riscos e dinâmica do mercado.

    Mais detalhes

  • Controvérsias

    Melhore suas habilidades na resolução de controvérsias. Aprofunde sua compreensão sobre as regras Visa, os códigos de razão de chargeback e a apresentação de casos. Além disso, saiba como usar o Visa Resolve Online no gerenciamento do processo de controvérsias.

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  • Estratégia de Cartões

    Saiba como criar, lançar, gerenciar e comercializar programas rentáveis de cartões. Depois, teste suas estratégias de carteira e de gerenciamento de ciclo de vida nas competições de simulação em nossos eventos especiais.

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  • Operações

    Desde o gerenciamento de autorizações até os extratos de faturamento e as novas regras Visa. Saiba tudo o que você precisa saber sobre os sistemas operacionais e processos da Visa. Esse treinamento o ajudará a gerenciar seus negócios de maneira mais eficiente.

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  • Rede

    Aproveite a oportunidade para explorar o mundo da VisaNet. Descubra como a VisaNet funciona e conheça as partes envolvidas. Também aprenda sobre o intercâmbio, o processamento stand-in e o uso do Edit Package.

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  • Risco

    Fique por dentro das mais recentes estratégias de redução de riscos e prevenção a fraudes. Conheça as fraudes mais comuns do mercado, além das ferramentas de gerenciamento de riscos, prevenção a fraudes e respectivas táticas disponíveis para emissores, adquirentes e estabelecimentos comerciais.

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  • Soluções Digitais

    Conheça as Soluções Digitais Visa. Fique por dentro das ferramentas de que você precisa para criar, gerenciar e aceitar pagamentos digitais seguros na loja, on-line ou in-app.

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Anterior Próximo

Próximos Cursos

Visa Kick-Start (Europe Only)

Do you need to understand how to make the most of your partnership with Visa? This 2-day course covers the core principles and practices you need to run an efficient and profitable payments business.  If this is your first time launching and issuing cards, this course is for you. It offers the card payment basics that are most vital to successfully developing and promoting card products, maximizing revenue, and minimizing risk.

11 dez 2018, Warsaw, Poland

Mais detalhes

Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes take effect. This may bring about changes to your business flows, financials, and dispute lifecycle. In this three-day course, you will learn how Visa is re-defining dispute resolution. You will get an overview of how the new process will reduce the timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the mapping of today’s chargeback reason codes into four new categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

11 dez 2018, Singapore

Mais detalhes

Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with the fundamental knowledge about digital strategies and the impacts on payment performance. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences.

3-day workshop

09 dez 2018, Dubai, UAE

Mais detalhes

Gerenciamento Financeiro VisaNet

Um processo eficiente de compensação e liquidação, pode ter um impacto positivo na saúde financeira de sua organização. Este curso de 3 dias oferece orientação e melhores práticas para o gerenciamento financeiro do processamento de transações, além de ampliar seus conhecimentos sobre o BASE II, Edit Package e Visanet Settlement Service (VSS). O curso irá ajudá-lo a identificar no processo de liquidação, as áreas onde os erros podem ocorrer e impactar sua performance.

Curso de 3 dias.

17 out 2018, São Paulo, Brasil

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Prevenção à Fraude

Participe e veja uma análise aprofundada das mais recentes ferramentas, informações e melhores práticas que os emissores e adquirentes precisam conhecer para melhor gerenciar os riscos, reduzir as perdas decorrentes de fraude e aumentar a rentabilidade. Esse curso interativo de 3 dias tem como foco as tendências e os ataques de fraude, oferecendo estratégias para combatê-los. O curso foi projetado para grupos e departamentos que são fundamentalmente importantes na identificação e na neutralização de ameaças de fraude. Se preferir, você também pode fazer um dos cursos preparatórios on-line de “Introdução à Prevenção de Fraude” antes de participar desse curso mais detalhado e ministrado por instrutores.

Curso de 3 dias

03 out 2018, São Paulo, Brasil

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Bankcard Management School, Santo Domingo

Bankcard Management School is coming to Santo Domingo! If you are new to the payments industry, or an experienced professional that wants to broaden your knowledge on the Latin America and Caribbean markets and gather best practices from Visa and industry experts alike, this program is a must-attend payments event.

Bankcard Management School is a unique learning opportunity and networking event, where you can strengthen your bankcard expertise, gain hands-on experience running a bankcard portfolio in a fictitious marketplace, and learn about the latest payments trends and best practices. Plus, network with industry leaders, Visa experts, and peers in a fun-filled, competitive-friendly environment.

1-5 October 2018

01 out 2018, Santo Domingo, Dominican Republic

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Bankcard Management School, Santo Domingo

¡Bankcard Management School viene a Santo Domingo! Si usted es nuevo en la industria de pagos, o es un profesional con experiencia que desea ampliar sus conocimientos acerca de los mercados de América Latina y el Caribe y entender las mejores prácticas de Visa y de otros expertos de la industria, este programa es un evento de pagos al que no puede dejar de asistir.

Bankcard Management School es una oportunidad de aprendizaje única y un evento para establecer contactos profesionales, donde podrá consolidar su experiencia en tarjetas bancarias, adquirir experiencia práctica en operar una cartera de tarjetas bancarias en una plaza de mercado ficticia, y conocer las últimas tendencias y mejores prácticas en materia de pagos. Además, contáctese con líderes de la industria, expertos de Visa y colegas en un ambiente competitivo amistoso y lleno de diversión.

1 al 5 de octubre del 2018

01 out 2018, Santo Domingo, Dominican Republic

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Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with the fundamental knowledge about digital strategies and the impacts on payment performance. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences.

3-day workshop

16 out 2018, Cairo, Egypt

Mais detalhes

Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with the fundamental knowledge about digital strategies and the impacts on payment performance. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences.

3-day workshop

09 out 2018, Dublin, Ireland

Mais detalhes

Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes take effect. This may bring about changes to your business flows, financials, and dispute lifecycle. In this three-day course, you will learn how Visa is re-defining dispute resolution. You will get an overview of how the new process will reduce the timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the mapping of today’s chargeback reason codes into four new categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

16 out 2018, Milan, Italy

Mais detalhes

Curso de Cumplimiento con la Seguridad del PIN de PCI v2

Obtenga la información más actualizada sobre los Requisitos de Seguridad del PIN de la Industria de Tarjetas de Pago (PCI) incluyendo la administración de Llaves criptográficas así como la administración de dispositivos criptográficos (ej., Cajeros Automáticos (ATMs), PEDs de POS, HSMs, etc.) utilizados para adquirir y procesar transacciones de Intercambio basadas en el PIN. Este curso de 3 días de duración ofrece una revisión detallada de la administración de dispositivos criptográficos y Llaves criptográficas basada en el nuevo (versión 2.0) conjunto estándar de guías de seguridad del PIN de la Industria de Tarjetas de Pago (PCI). También brinda un resumen de los requisitos pertinentes a las instalaciones de inyección de Llaves y la distribución remota de Llaves en Cajeros Automáticos (ATMs) y terminales de POS.

Taller de 3 días

16 out 2018, Panama City, Panama

Mais detalhes

Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes take effect. This may bring about changes to your business flows, financials, and dispute lifecycle. In this three-day course, you will learn how Visa is re-defining dispute resolution. You will get an overview of how the new process will reduce the timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the mapping of today’s chargeback reason codes into four new categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

09 out 2018, Manila, Philippines

Mais detalhes

Visa Kick-Start (Europe Only)

Do you need to understand how to make the most of your partnership with Visa? This 2-day course covers the core principles and practices you need to run an efficient and profitable payments business.  If this is your first time launching and issuing cards, this course is for you. It offers the card payment basics that are most vital to successfully developing and promoting card products, maximizing revenue, and minimizing risk.

11 dez 2018, Warsaw, Poland

Mais detalhes

Fundamentals of Transaction Processing (Europe Only)

If you are new to the world of transaction processing or who would like to understand the lifecycle of a transaction better, this course is for you!

This two day course provides an introduction to Visa Europe’s authorisation, clearing and settlement services. Participants will be introduced to the four-party model, the roles played by issuers, acquirers, merchants and Visa, and the key steps involved in a transaction being authorised through to being cleared, and then settled.

2-day workshop

04 set 2018, Warsaw, Poland

Mais detalhes

Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with the fundamental knowledge about digital strategies and the impacts on payment performance. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences.

3-day workshop

26 nov 2018, Moscow, Russian Federation

Mais detalhes

Visa First

Are you responsible for implementing a new Visa card program in your organization? This 5-day course will give you a complete picture of what it takes to run an efficient and profitable card business. If this is your first time launching and issuing Visa cards, this course will give you the details you need, including information on how to maximize revenue, minimize risk, and how to best work with Visa. We will also cover the important timelines, obligations, and fees you will need to consider. The case studies and group discussions also give you a chance to share ideas and best practices.

5 day workshop

17 set 2018, Moscow, Russian Federation

Mais detalhes

Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes take effect. This may bring about changes to your business flows, financials, and dispute lifecycle. In this three-day course, you will learn how Visa is re-defining dispute resolution. You will get an overview of how the new process will reduce the timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the mapping of today’s chargeback reason codes into four new categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

27 ago 2018, Moscow, Russian Federation

Mais detalhes

Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes take effect. This may bring about changes to your business flows, financials, and dispute lifecycle. In this three-day course, you will learn how Visa is re-defining dispute resolution. You will get an overview of how the new process will reduce the timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the mapping of today’s chargeback reason codes into four new categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

12 nov 2018, Riyadh, Saudi Arabia

Mais detalhes

Building Crucial Payments Expertise

Have you just started working in payments? Are you a new Visa client?  This 3-day course covers the key topics you need to know about our dynamic industry and the Visa payment system. Learn about Visa’s core products and services, how payments are processed and the various ways you can minimize payment risk and maximize revenue. This course also describes how to work with Visa when launching new products and services.

3-day workshop

02 out 2018, Dakar, Senegal

Mais detalhes

Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes take effect. This may bring about changes to your business flows, financials, and dispute lifecycle. In this three-day course, you will learn how Visa is re-defining dispute resolution. You will get an overview of how the new process will reduce the timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the mapping of today’s chargeback reason codes into four new categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

11 dez 2018, Singapore

Mais detalhes

Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with the fundamental knowledge about digital strategies and the impacts on payment performance. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences.

3-day workshop

13 nov 2018, Singapore

Mais detalhes

Building Crucial Payments Expertise

Have you just started working in payments? Are you a new Visa client?  This 3-day course covers the key topics you need to know about our dynamic industry and the Visa payment system. Learn about Visa’s core products and services, how payments are processed and the various ways you can minimize payment risk and maximize revenue. This course also describes how to work with Visa when launching new products and services.

3-day workshop

28 ago 2018, Singapore

Mais detalhes

Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with the fundamental knowledge about digital strategies and the impacts on payment performance. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences.

3-day workshop

20 nov 2018, Bratislava, Slovakia

Mais detalhes

Strategies for Driving Card Portfolio Growth

NEW CONTENT! Which strategies and techniques do you use to manage the growth of your card portfolio? In this two-day course, Peter Hall provides an updated look at the economic indicators and performance metrics you should consider. He also shares new insights on loyalty programs including a focus on travel reward cards.He also added more market examples, a greater focus on digital, as well as how customer service is changing. This course will also guide you on how to approach targeted lending, the application of variable pricing, and managing the customer experience. It also addresses marketing and channel management strategies, reward programs, and how to get more value through partnership marketing. If you are interested in the latest trends in the payments industry including fin-tech and start-up players, Peter also added new content on these topics.

2-day workshop


05 dez 2018, Johannesburg, South Africa

Mais detalhes

Build an Effective Card Portfolio

NEW CONTENT! As market and consumer needs continue to change, so must our efforts to build and manage our card portfolios. Peter Hall recently updated this two-day course with the latest market research and best practices from card programs across the world.  This is a unique chance to see some of the most creative campaigns from various Issuers.  The course update also covers the impacts of digital, card-not-present, new players in the industry, as well as changing regulations. You will also explore the key components of issuing and acquiring as well as cost drivers, revenue models, and managing fraud risk. This course will help you understand the impact of cards on retail banking and how to set up a card program for long-term success.

2-day workshop


03 dez 2018, Johannesburg, South Africa

Mais detalhes

Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with the fundamental knowledge about digital strategies and the impacts on payment performance. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences.

3-day workshop

05 nov 2018, Johannesburg, South Africa

Mais detalhes

Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes take effect. This may bring about changes to your business flows, financials, and dispute lifecycle. In this three-day course, you will learn how Visa is re-defining dispute resolution. You will get an overview of how the new process will reduce the timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the mapping of today’s chargeback reason codes into four new categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

13 nov 2018, Madrid, Spain

Mais detalhes

Building Crucial Payments Expertise

Have you just started working in payments? Are you a new Visa client?  This 3-day course covers the key topics you need to know about our dynamic industry and the Visa payment system. Learn about Visa’s core products and services, how payments are processed and the various ways you can minimize payment risk and maximize revenue. This course also describes how to work with Visa when launching new products and services.

3-day workshop

05 nov 2018, Tanzania

Mais detalhes

Fraud Prevention for Issuers and Acquirers

Join us for in-depth look at the latest tools, information, and best practices that today's issuers and acquirers need to better manage fraud risk, reduce associated fraud losses, and improve profitability. This interactive 2-3 day course focuses on fraud trends and attacks, and offers strategies to combat them. It is designed for groups and departments that are critical to identifying and neutralizing fraud threats. If you prefer, you can also take one of the preparatory online courses before you attend this more detailed instructor-led course: Introduction to Fraud Prevention for Issuers, Introduction to Fraud Prevention for Acquirers .

2-3 day workshop

17 jul 2018, Bangkok, Thailand

Mais detalhes

Building Crucial Payments Expertise

Have you just started working in payments? Are you a new Visa client?  This 3-day course covers the key topics you need to know about our dynamic industry and the Visa payment system. Learn about Visa’s core products and services, how payments are processed and the various ways you can minimize payment risk and maximize revenue. This course also describes how to work with Visa when launching new products and services.

3-day workshop

08 out 2018, Tunisia

Mais detalhes

Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with the fundamental knowledge about digital strategies and the impacts on payment performance. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences.

3-day workshop

09 dez 2018, Dubai, UAE

Mais detalhes

Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes take effect. This may bring about changes to your business flows, financials, and dispute lifecycle. In this three-day course, you will learn how Visa is re-defining dispute resolution. You will get an overview of how the new process will reduce the timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the mapping of today’s chargeback reason codes into four new categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

23 out 2018, Dubai, UAE

Mais detalhes

Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with the fundamental knowledge about digital strategies and the impacts on payment performance. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences.

3-day workshop

18 set 2018, Dubai, UAE

Mais detalhes

Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes take effect. This may bring about changes to your business flows, financials, and dispute lifecycle. In this three-day course, you will learn how Visa is re-defining dispute resolution. You will get an overview of how the new process will reduce the timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the mapping of today’s chargeback reason codes into four new categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

03 dez 2018, London, United Kingdom

Mais detalhes

Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with the fundamental knowledge about digital strategies and the impacts on payment performance. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences.

3-day workshop

12 nov 2018, London, United Kingdom

Mais detalhes

Visa Kick-Start (Europe Only)

Do you need to understand how to make the most of your partnership with Visa? This 2-day course covers the core principles and practices you need to run an efficient and profitable payments business.  If this is your first time launching and issuing cards, this course is for you. It offers the card payment basics that are most vital to successfully developing and promoting card products, maximizing revenue, and minimizing risk.

01 out 2018, London, United Kingdom

Mais detalhes

Definiendo los Pagos Digitales

Los consumidores están pasándose a las soluciones de pago digital, ¿y usted? El ecosistema de pagos está evolucionando a gran velocidad. Para atraer al consumidor de hoy en día, las instituciones financieras tienen que comenzar por entender las oportunidades de pagos digitales, para estar preparadas para ofrecer una experiencia de pago primordialmente digital.  Al finalizar este curso de 3 días, los participantes se irán con los conocimientos fundamentales acerca de las estrategias digitales y cómo impactan en el desempeño de los pagos. Las clases son muy interactivas con actividades y debates en grupo que le darán la oportunidad de compartir sus ideas y experiencias.

Taller de 3 días

04 dez 2018, Miami, FL USA

Mais detalhes

Understanding Visa Claims Resolution (VCR) Dispute Rules

On 15 April 2018, the enhanced Visa Claims Resolution (VCR) dispute rules and new workflow and processes take effect. This may bring about changes to your business flows, financials, and dispute lifecycle. In this three-day course, you will learn how Visa is re-defining dispute resolution. You will get an overview of how the new process will reduce the timelines, touchpoints, and processes associated with disputes.  You will review various real-world dispute situations and the key decisions necessary to achieve proper resolution. This course will also help you understand the mapping of today’s chargeback reason codes into four new categories: Fraud, Authorizations, Processing Errors, and Consumer Disputes. 

3-day workshop

27 nov 2018, Miami, FL USA

Mais detalhes

Defining Digital Payments

Consumers are shifting to digital payment solutions, are you? The payments ecosystem is rapidly evolving. To attract today’s consumer, financial institutions should start with an understanding of digital payment opportunities, preparing them to deliver a digital-first payment experience.  Learners walk away from this 3-day course with the fundamental knowledge about digital strategies and the impacts on payment performance. The class is highly interactive with group activities and discussions that give you a chance to share ideas and experiences.

3-day workshop

06 nov 2018, Miami, FL USA

Mais detalhes
  • Controvérsias

Treinamento em Controvérsias para Iniciantes

Conheça os requisitos da estrutura de chargeback e o que é preciso para gerenciar controvérsias em um centro de cartões bancários. Esse curso on-line de duas horas apresenta um guia passo a passo do processo de chargeback e aborda os regulamentos operacionais que os emissores e adquirentes devem seguir. O curso também apresenta uma breve visão de diversos estudos de caso, permitindo que você acompanhe o raciocínio e o progresso de um chargeback em cada etapa do ciclo.

Curso de 2 horas, 6 meses de acesso ilimitado

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Como Utilizar o Visa Online Invoice Portal

O Visa Online Invoice Portal (Portal de Faturas do Visa Online, ou VOIP) fornece aos clientes de todas as regiões melhor acesso on-line às suas faturas Visa.  O VOIP agora substitui os aplicativos Apresentação de Fatura On-Line (Online Invoice Presentment, ou OIP) e Fatura On-Line do Membro (Online Member Invoice, ou OMI) e oferece funcionalidade aprimorada. Este curso fornece informações sobre como acessar e usar o VOIP para visualizar e acessar suas faturas Visa.

1 curso, 25 minutos, 6 meses de acesso ilimitado após a inscrição

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Examinando Mais de Perto os Extratos de Faturamento da Visa

Saiba como acessar os extratos de faturamento da Visa, como ler e pesquisar itens de faturamento e como são pagos os valores das faturas. Este curso on-line apresenta uma introdução sobre os princípios básicos de como acessar sua fatura Visa. Ele também ajudará você a compreender as seções detalhadas da sua fatura e a encontrar mais informações sobre linhas de faturamento específicas. Você aprenderá ainda sobre o ciclo de faturamento da Visa, os princípios básicos das hierarquias de liquidação e como as tarifas referentes a diferentes entidades são pagas. No final da área de cada tópico principal há um teste de autoverificação.

1 curso, total de 50 minutos, 6 meses de acesso ilimitado após a inscrição

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Operações da VisaNet®

Aprenda tudo sobre a VisaNet, sobre o valor de possuir uma estratégia de autorização eficiente para gerenciar riscos e sobre os benefícios da simplificação dos processos de compensação e liquidação. Esta série on-line apresenta as informações que você precisa para ajudar a aumentar o índice de satisfação e fidelidade do cliente e, ao mesmo tempo, para aumentar também a lucratividade do seu programa. Cada curso da série tem uma duração de 30 a 45 minutos. Grande parte do seu conteúdo é apresentada também em um curso interativo de dois dias. Consulte as FAQs (Perguntas Mais Frequentes) para ver detalhes das diferenças entre a série on-line e os cursos.

Série de 11 cursos, num total de 8 horas e 6 meses de acesso ilimitado após a inscrição

Mais detalhes

Satisfaça as necessidades exclusivas da sua organização.

Muitas vezes, o horário de trabalho, as viagens ou o orçamento fazem com que seja difícil para você participar de um dos cursos ou eventos que programamos. O treinamento personalizado oferece uma abordagem dirigida, em local e horário convenientes para você.  

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Com treinamento personalizado, a escolha é sua.

Reduza custos de deslocamento. Nós vamos até você - geralmente, em seu escritório.

Aprimore os índices de retenção. Podemos ministrar o conteúdo personalizado no idioma de preferência da sua equipe

Aumente o nível de relevância. O conteúdo é personalizado de acordo com sua região, requisitos e funções profissionais.

Intensifique a capacidade perícia  da equipe. Aumente a expertise sobre o setor de pagamentos e, ao mesmo tempo, também o nível de colaboração da equipe.

Minimize custos gerais. Treine mais funcionários de uma só vez, a um custo reduzido por pessoa.

Depoimentos

Confie em nossa expertise e obtenha os resultados que procura.

Mais de 18.000 clientes procuram a Visa Business School a fim de ajudá-los a aumentar seu conhecimento do setor de pagamentos. A seguir, veremos o que eles têm a dizer sobre a experiência:


A Atividade de Gerenciamento de Risco de Fraude

Explicação concisa dos problemas atuais e emergentes sobre fraude relacionada a emissão e aquisição Visa.

- Executivo de Operações de Negócios Emergentes, Austrália

Gerenciamento de Operações da VisaNet

Todos os funcionários envolvidos devem participar.

- Gerente de Chargeback, Egito

Segurança de Senhas

Tema importante e requerido para aprovar as auditorias da Visa sobre senhas.

- Executivo de Segurança da Informação, Equador